producer onboarding guide › wp-content › uploads › ...improving customer service and support...
TRANSCRIPT
PRODUCER ONBOARDING GUIDE2020 PLAN YEAR
washingtontechnology.org/hr-benefits 02washingtontechnology.org/hr-benefits 02
Table of Contents
WTIA MISSION & POSITION03
OUR HEALTHCARE PARTNERS 06
QUOTING THE WTIA PROGRAM07
BENEFIT PRODUCTSWTIA MEDICAL BUNDLEANCILLARY PRODUCTSOPTIFLEX MEDICAL BUNDLEWTIA 401(K) MULTIPLE EMPLOYER PLANBUSINESS INSURANCE AND PERSONAL INSURANCE
08
WTIA MEMBER BENEFITSWTIA PHONE PLANAPPRENTICESHIPSMEMBER EVENTS
14
APPENDIXWTIA MEMBERSHIP DUESWHERE TO FIND ADDITIONAL INFORMATIONAPPROVED INDUSTRY CODES FOR WTIA ASSOCIATION HEALTH
& 401(K) PROGRAMSADDITIONAL INDUSTRY CODES FOR WTIA OPTIFLEX ONLYCONTACT LIST
17
WELCOME TO THE WTIA COMMUNITY 04
WTIA UNIQUE APPROACH04
washingtontechnology.org/hr-benefits 03
WTIA Mission & PositionMissionTo build a strong technology sector in a thriving community
2019 Impact Stats
1,100member companies
and partnerslives covered by
WTIA Benefits Programs
15,000events
produced
59
$7.5MFrom the federal government
to expand apprenticeship program across the country
4,000hours volunteered by
Ion Collaborators
washingtontechnology.org/hr-benefits 04
Welcome to the WTIA Community
The WTIA Unique ApproachWTIA develops solutions in-house to help our members solve problems they cannot on their own. Our benefit programs do this by:
� Addressing “workforce ” voids in the marketplace
� Offering specific solutions designed for tech
� Improving customer service and support options for employers
� Leveraging collective buying power of members
� Reducing or eliminating employer fiduciary responsibility
� Simplifying set-up time and administration of employee benefits
Purpose
Vision
Commitment
Consolidate the power of tech employers to solve business problems they can’t solve alone
To help employers best serve their employees
Provide best-in-class insurance, employee benefits and workforce solutions
washingtontechnology.org/hr-benefits 05
Our Healthcare PartnersThe WTIA assists producers in secruing quality appointment with our carriers. You must be appointed before you can represent our benefit program.
Medical & Dentalpremera.com
Visionvsp.com
Employee Assisstance Programwellspringfs.org
HSA/FSAnaviabenefits.com
Life/AD&D/STD/LTDmetlife.com
washingtontechnology.org/hr-benefits 06
Quoting the WTIA ProgramTwo ways to quote1. WiredQuote2. Email
Required Information for New Quotes*° � Company Information
� Company legal entity name
� Headquarter address
� NAICS Code
� Current Plan Information
� Current carrier
� Current benefits
� Current/renewal rates
� Census Information
� Employee first and last name
� Employee date of birth
� Employee home zip code
� The number of children being covered if current plan is age-banded
� Tier – EE (employee only), ES (employee/spouse), EC (employee/child), EF (employee family – spouse & children)
*Additional information may be required.° An employer must have 2 enrolled employees to be eligible. If the group falls below 2 employees, it will not be eligible for coverage on renewal. The Trust reserves the right to require an employer to seek different coverage if the group falls below 2 employees.
Service team 100% focused on the WTIA Benefits Program.
Quotes provided in 24-48 hours.
Contact us! [email protected]
washingtontechnology.org/hr-benefits 07
WTIA Medical BundlePremera Blue Cross Medical Plan
� 18 plan options
� 2 networks
� Choose from PPO or HSA
� Dual option available (10+ employees)
Metlife Insurance � $2500 of Basic Life/AD&D
� Buy-up options
Administrative Efficiency � Consolidated billing
� EFT/Online payments
� COBRA administration
� Online platform to manage employees
Employee Tools � 24-hour nurseline
� Teladoc
� Find-a-doctor tool
� Cost estimator
� Talkspace
Our unique medical plans are curated for tech employers.
washingtontechnology.org/hr-benefits 08
Navia – HSA & FSA SolutionsWTIA partners with Navia Benefit Solutions (Navia) for FSA and HSA administration.
What does this mean for participating employers?
� Access to a dedicated Navia customer service team
� A technology platform that securely uploads data and provides eligibility reporting
� The ability to offer a daycare FSA that allows participants to contribute up to $5000 per year in pre-tax dollars
What does this mean for participating employees?
� No monthly service fees
� $500 carryover provision for FSA participants
� Access to a technology platform and mobile app to record and track covered medical expenses
The WTIA is the only AHP that includes HSA/FSA in our base medical product bundle.
washingtontechnology.org/hr-benefits 09
Ancillary products give you flexibility to create a unique bundle that is right for your client.
Ancillary ProductsVSP Vision Care
� Five plan options
� SunCare now available on four plans giving flexibility to use the eyeglass benefit to purchase non-prescription sunglasses
� Negotiated product discounts like glasses, sunglasses, contacts, and LASIK
Premera Dental � Five plan options
� Nationwide network
� Orthodontia rider available for 10+ employees
MetLife Life & Disability � Life: $25-$250k
� Employee Voluntary Life up to $500k
� Employee GI $100K
� Spouse & Child Voluntary Life coverage available
� Long-Term Disability (LTD) or Short-Term Disability (STD)
� Four LTD options available with a 90 & 180-day elimination period � Four STD options available with a 13 & 26-week week duration period
washingtontechnology.org/hr-benefits 10
OptiFlex Medical BundleWTIA OptiFlex provides professional service and technology companies with a 50/50 level-funded product they can grow with while staying within the WTIA family.
Available to employer groups � 50+ employees, non-Premera group
� Technology and professional service companies (new and current)
It’s the right fit for: � Growing members in the WTIA AHP who want to graduate from the AHP into a level-
funded solution
� Employers who value comprehensive benefits and administrative efficiency
� CFO’s looking for predicable cost structure with opportunity for financial upside
OptiFlex benefits � 12-month rolling contract
� Free COBRA Administration
� 50/50 share in underwriting gains (if any)
� Access to claims experience
� No loss beyond premiums paid
� Easy 4-tier rates
� Same WTIA AHP medical & optional dental products
� Optional Premera (embedded) Vision and MetLife Life and Disability products
� HSA/FSA included with no setup or monthly admin fees
The OptiFlex bundle gives you access to our comprehensive list of products in a self-funded format.
washingtontechnology.org/hr-benefits 11washingtontechnology.org/hr-benefits
Help your clients save for their future.
WTIA 401(k) Multiple Employer Plan The WTIA 401(k) MEP:
� Assumes administrative and fiduciary responsibility for the employers
� Performs the audit on behalf of employers
� Includes a local advisor
� Offers a diverse fund lineup
� Available to all WTIA members
Contact us! [email protected]
washingtontechnology.org/hr-benefits 12washingtontechnology.org/hr-benefits
Business InsuranceWTIA Business Insurance helps you protect your business and your employees. Our dedicated in-house experts have an industry depth of knowledge that far surpasses our competitors. We will guide you through the process to build a custom program that meets your unique needs.
What makes us different: � Operation prioritizes individual and small to midsize employers
� Risk Management & Professional Expertise - collectively over 50 years of industry experience!
� Tech & Professional Services Industries Focus
� Product Options
� Full suite of commercial insurance policies
� Custom product solutions for tech sector
Contact us at [email protected] or learn more at washingtontechnology.org/services/business-insurance
Personal InsuranceWTIA Personal Insurance program is designed to protect our individual members. We offer products for homeowners, landlords, renters, autos, umbrella insurance, RVs, boats and more. Members save on average $450 per year by leveraging this member benefit.
� Custom product solutions for each individual
� Wide range of options for all your insurance needs
� Dedicated account management
� Active claims support
Contact us at [email protected] or learn more at washingtontechnology.org/services/personal-insurance
washingtontechnology.org/hr-benefits 13washingtontechnology.org/hr-benefits
WTIA Phone PlanOffer unlimited data, talk, and text on the Verizon network to your employees and their families for as low as $45* per month, with no financial risk or administrative overhead for your company.We can bill companies or individuals for lines, allowing you to tailor our plan to fit your company’s needs.
Pay for the service as an employee benefit, or allow your employees to sign up and pay their own bills. We’ll tailor the plan to fit your needs.
� $45/month for Unlimited Talk, Text, and Data on the Verizon USA Network
� Upgrade your phone every 10 months**
� International travel options available
� $200 device discount every 10 months
� Company and/or individual billing
configurations
� Dedicated account reps.
� No service contracts
Visit phone.washingtontechnology.org for more information.
*Please see phone.washingtontechnology.org or contact us for more info on discount eligibility and pricing.**Users are eligible to receive $200 off the retail price of a new phone every 10 months.
washingtontechnology.org/hr-benefits 14washingtontechnology.org/hr-benefits
ApprenticeshipsApprenti is:
� The first nationally registered tech apprenticeship in the United States
� A training program for people who want to work in tech but don’t necessarily have the background for entry
� Focuses on women, veterans, and people of color
� A year-long job that provides pre-screened, trained, and vetted talent to participating employers
Employer Benefits Include: � Pre-screened, trained, and tested professionals
� Recruitment and training cost savings
� Homegrown diversity within the workforce
� Employers choose apprentices based on aptitude and cultural fit
Visit apprenticareers.org for more information.
washingtontechnology.org/hr-benefits 15washingtontechnology.org/hr-benefits
Member EventsThe WTIA produces events dedicated to serving technology companies and their leaders.
Executive Events: � CEO Forum
� CIO/CTO Summit
Networking: � Happy Hours
� Private Dinners
Startup Events: � Workshops
� Panels
� Founder CohortStartup Workshops
and more!
Visit washingtontechnology.org/events for more information.
washingtontechnology.org/hr-benefits 016washingtontechnology.org/hr-benefits 16
Appendix
WTIA MEMBERSHIP DUES 16
WHERE TO FIND ADDITIONAL INFORMATION 17
APPROVED INDUSTRY CODES FOR WTIA ASSOCIATION HEALTH & 401(K) PROGRAMS
18-22
ADDITIONAL INDUSTRY CODES FOR OPTIFLEX23-24
CONTACT LIST25-27
washingtontechnology.org/hr-benefits 17
WTIA Membership Dues
Additional sponsorship opportunities are available, including event hosting, marketing to the community, or promoting your brand.
Find out more here: washingtontechnology.org/membership
Employer Size Dues
Under 25 $500
25-99 $1,500
100+ $3,000
For Groups effective 12/1/2019-11/1/2020
Employer Size Dues
Under 25 $600
25-49 $1,800
50+ $3,000
For Groups effective 12/1/2020 and after
washingtontechnology.org/hr-benefits 18
Where to Find Additional InformationVisit washingtontechnology.org/hr-benefits/for-producers for the following information:
WTIA Benefits Program Information � Benefits Program Employer Overview
� OptiFlex Program
� Plan Descriptions & Dual Option Matrix
� Producer Incentive Program
New Group Setup Paperwork � WTIA Group Master Application
� WTIA Employee Enrollment Form
� WTIA Membership Application
� EFT Authorization Form
� Census Enrollment
WTIA Plan Information � Premera Medical Plans
� Premera Dental Plans
� VSP Vision Plans
� MetLife Life/AD&D & Disability Plans
� Wellspring Employee Assistance Program
washingtontechnology.org/hr-benefits 19washingtontechnology.org/hr-benefits
Approved Industry Codes for WTIA Association Health & 401(k) ProgramsNAICS Code Description
238210 Electrical Contractors and Other Wiring Installation Contractors
333316 Photographic and Photocopying Equipment Manufacturing
333318 Other Commercial and Industrial Machinery Manufacturing
334111 Electronic Computer Manufacturing
334112 Computer Storage Device Manufacturing
334118 Computer Terminal and Other Computer Peripheral Equipment Manufacturing
334210 Telephone Apparatus Manufacturing
334220 Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing
334290 Other Communications Equipment Manufacturing
334310 Audio and Video Equipment Manufacturing
334412 Bare Printed Circuit Board Manufacturing
334413 Semiconductor and Related Device Manufacturing
334416 Capacitor, Resistor, Coil, Transformer, and Other Inductor Manufacturing
334417 Electronic Connector Manufacturing
334418 Printed Circuit Assembly (Electronic Assembly) Manufacturing
334419 Other Electronic Component Manufacturing
334510 Electromedical and Electrotherapeutic Apparatus Manufacturing
334511 Search, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument Manufacturing
334512 Automatic Environmental Control Manufacturing for Residential, Commercial, and Appliance Use
334513 Instruments and Related Products Manufacturing for Measuring, Displaying, and Controlling Industrial Process Variables
334514 Totalizing Fluid Meter and Counting Device Manufacturing
334515 Instrument Manufacturing for Measuring and Testing Electricity and Electrical Signals
334516 Analytical Laboratory Instrument Manufacturing
334517 Irradiation Apparatus Manufacturing
washingtontechnology.org/hr-benefits 20washingtontechnology.org/hr-benefits
NAICS Code Description
334519 Other Measuring and Controlling Device Manufacturing
334610 Manufacturing and Reproducing Magnetic and Optical Media
334613 Blank Magnetic and Optical Recording Media Manufacturing
334614 Software and Other Prerecorded Compact Disc, Tape, and Record Reproducing
335110 Electric Lamp Bulb and Part Manufacturing
335311 Power, Distribution, and Specialty Transformer Manufacturing
335312 Motor and Generator Manufacturing
335313 Switchgear and Switchboard Apparatus Manufacturing
335314 Relay and Industrial Control Manufacturing
335911 Storage Battery Manufacturing
335912 Primary Battery Manufacturing
335921 Fiber Optic Cable Manufacturing
335929 Other Communication and Energy Wire Manufacturing
335931 Current-Carrying Wiring Device Manufacturing
335932 Noncurrent-Carrying Wiring Device Manufacturing
335991 Carbon and Graphite Product Manufacturing
335999 All Other Miscellaneous Electrical Equipment and Component Manufacturing
336411 Aircraft Manufacturing
336412 Aircraft Engine and Engine Parts Manufacturing
336413 Other Aircraft Parts and Auxiliary Equipment Manufacturing
336414 Guided Missile and Space Vehicle Manufacturing
336415 Guided Missile and Space Vehicle Propulsion Unit and Propulsion Unit Parts Manufacturing
336419 Other Guided Missile and Space Vehicle Parts and Auxiliary Equipment Manufacturing
339110 Medical Equipment and Supplies Manufacturing
339112 Surgical and Medical Instrument Manufacturing
339113 Surgical Appliance and Supplies Manufacturing
339114 Dental Equipment and Supplies Manufacturing
339930 Doll, Toy and Game Manufacturing
washingtontechnology.org/hr-benefits 21
NAICS Code Description
423410 Photographic Equipment and Supplies Merchant Wholesalers
423430 Computer and Computer Peripheral Equipment and Software Merchant Wholesalers
423450 Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers
423460 Ophthalmic Goods Merchant Wholesalers
423490 Other Professional Equipment and Supplies Merchant Wholesalers
423610 Electrical Apparatus and Equipment, Wiring Supplies, and Related Equipment Merchant Wholesalers
423620 Household Appliances, Electric Housewares, and Consumer Electronics Merchant Wholesalers
423690 Other Electronic Parts and Equipment Merchant Wholesalers
424610 Plastics Materials and Basic Forms and Shapes Merchant Wholesalers
425110 Business to Business Electronic Markets
425120 Wholesale Trade Agents and Brokers
443140 Electronics and Appliance Stores
443142 Electronics Stores
451120 Hobby, Toy and Game Stores
451211 Book Stores
454110 Electronic Shopping and Mail Order Houses
511110 Newspaper Publishers
511120 Periodical Publishers
511130 Book Publishers
511140 Directory and Mail List Publishers
511210 Software Publishers
512110 Motion Picture and Video Production
512191 Teleproduction and Other Postproduction Services
512199 Other Motion Picture and Video Industries
512220 Integrated Record Production/Distribution
512230 Music Publishers
512240 Sound Recording Studios
512250 Record Production and Distribution
washingtontechnology.org/hr-benefits 22
NAICS Code Description
512290 Other Sound Recording Industries
515110 Radio Broadcasting
515111 Radio Networks
515112 Radio Stations
515210 Cable and Other Subscription Programming
517110 Wired Telecommunications Carriers
517210 Wireless Telecommunications Carriers (except Satellite)
517410 Satellite Telecommunications
517911 Telecommunications Resellers
517919 All Other Telecommunications
518210 Data Processing, Hosting, and Related Services
519110 News Syndicates
519120 Libraries and Archives
519130 Internet Publishing and Broadcasting and Web Search Portals
519190 All Other Information Services
522320 Financial Transactions Processing, Reserve, and Clearinghouse Activities
525120 Health and Welfare funds
531210 Offices and Real Estate Agents and Brokers
531320 Offices of Real Estate Appraisers
532420 Office Machinery and Equipment Rental and Leasing
532490 Other Commercial and Industrial Machinery and Equipment Rental and Leasing
541310 Architectural Services
541330 Engineering Services
541360 Geophysical Surveying and Mapping Services
541380 Testing Laboratories
541420 Industrial Design Services
541430 Graphic Design Services
541490 Other Specialized Design Services
541511 Custom Computer Programming Services
541512 Computer Systems Design Services
washingtontechnology.org/hr-benefits 23
NAICS Code Description
541513 Computer Facilities Management Services
541519 Other Computer Related Services
541611 Administrative Management and General Management Consulting Services
541613 Marketing Consulting Services
541614 Process, Physical Distribution, and Logistics Consulting Services
541618 Other Management Consulting Services
541620 Environmental Consulting Services
541690 Other Scientific and Technical Consulting Services
541710 Research and Development in Physical, Engineering and Life Sciences
541713 Research and Development in Nanotechnology
541714 Research and Development in Biotechnology
541715 Research and Development in Physical, Engineering and Life Sciences
541910 Marketing Research and Public Opinion Polling
541930 Translation and Interpretation Services
541990 All Other Professional, Scientific, and Technical Services
561110 Office Administrative Services
561311 Employment Placement Agencies
561330 Professional Employment Organizations
561499 All Other Business Support Services
611420 Computer Training
611430 Professional and Management Development Training
611513 Apprentiship Training
611519 Other Technical and Trade Schools
611710 Educational Support Services
811211 Consumer Electronics Repair and Maintenance
811212 Computer and Office Machine Repair and Maintenance
811213 Communication Equipment Repair and Maintenance
811219 Other Electronic and Precision Equipment Repair and Maintenance
927110 Space Research and Technology
washingtontechnology.org/hr-benefits 24
Additional Industry Codes for WTIA OptiFlex OnlyAll approved codes for the WTIA Trust also qualify for OptiFlex products
NAICS Code Description
423420 Office Equipment Merchant Wholesalers
423440 Other Commercial Equipment Merchant Wholesalers
424920 Book, Periodical and Newspaper Merchant Wholesalers
522110 Commercial Banking
522120 Savings Institutions
522130 Credit Unions
522210 Credit Card Issuing
522220 Sales Financing
522310 Mortgage and Nonmortgage Loan Brokers
523110 Investment Banking and Securities Dealing
523120 Securities Brokerage
523130 Commodity Contracts Dealing
523140 Commodity Contracts Brokerage
523210 Security and Commodities Exchange
523920 Portfolio Management
523930 Investment Advice
523991 Trust, Fiduciary, and Custody Activities
524210 Insurance Agencies and Brokerages
531311 Residential Property Managers
531312 Nonresidential Property Managers
532111 Passenger Car Rental
532112 Passenger Car Leasing
541110 Offices of Lawyers
541199 All Other Legal Services
541211 Offices of Certified Public Accountants
washingtontechnology.org/hr-benefits 25
NAICS Code Description
541213 Tax Preparation Services
541214 Payroll Services
541219 Other Accounting Services
541310 Architectural Services
541612 Human Resources Consulting Services
541613 Marketing Consulting Services
541810 Advertising Agencies
541820 Public Relations Agencies
541830 Media Buying Agencies
541890 Other Services Related to Advertising
541910 Marketing Research and Public Opinion Polling
541921 Photography Studios, Portrait
541922 Commercial Photography
611310 Colleges, Universities and Professional Services
611513 Apprentiship Training
611699 All Other Miscellaneous Schools and Instruction
611710 Educational Support Services
813910 Business Associations
813920 Professional Organizations
washingtontechnology.org/hr-benefits 26
Contact ListCompany Questions About... Company Contact Info
WTIA Membership � Becoming a WTIA Member
� Membership benefits and services
Washington Technology Industry Association (WTIA)1721 8th Ave N., Seattle 98109206-448-3033 [email protected]
WTIA Benefits Program
� How a Producer can obtain a quote for medical, dental, vision, life/AD&D, & EAP
� Quote status and additional benefit info requests
Medical/Vision/Dental/Life/AD&D/EAPWTIA Benefits Program1721 8th Ave N., Seattle 98109206-707-0776New quotes/General [email protected]
WTIA 401(k) Program
� 401(k) Plan Information & Quote
401(k) PlanWTIA Benefits Program1721 8th Ave N., Seattle [email protected]
WTIA Apprenti Program
� Becoming a hiring partner or sponsor
� Program & Benefit information
� Donate to the program
� Apply to be an apprentice
WTIA Apprenti Program1721 8th Ave N., Seattle [email protected]
washingtontechnology.org/hr-benefits 027washingtontechnology.org/hr-benefits 27
Company Questions About... Company Contact Info
Premera Blue Cross(Medical & Dental Carrier)
� Existing medical & prescription coverage
� Medical & Dental claims status
� Explanation of Medical & Dental Benefits
� ID Cards
� Appeals
� Finding out-of-state providers
� In-network Medical & Dental providers
� Pre-authorization requests
Premera Blue Cross Customer Service & Claims1-800-722-1471www.premera.comMailing Address:P.O. Box 91059 Seattle, WA 98111-9159Physical Address:7001 220th St. S.W.Mountlake Terrace, WA 98043-2124Care Management Prior Authorization & Emergency NotificationP.O. Box 91059 Seattle, WA 98111-9159PH: 1-800-722-1471Fax: 1-800-843-1114Complaints & AppealsAttn: Appeals CoordinatorP.O. Box 91102 Seattle, WA98111-9202Fax: 425-918-5592Finding Out-of-State ProvidersPH: 1-800-810-BLUE (2583)www.provider.bcbs.comProducer InquiriesPH: 800-722-5561
Navia Benefit Solutions
� HSA/FSA banking setup
� HSA/FSA administration
� HSA/FSA support and regulatory
New Group [email protected] Existing Employer Group Questions 1-866-831-6138Individual Employee Questions1-800-669-3539naviabenefits.com
VSP (Vision Carrier) � Vision claims
� Vision benefits
� In-network vision providers
VSP1-800-877-7195www.vsp.com
washingtontechnology.org/hr-benefits 28washingtontechnology.org/hr-benefits
Company Questions About... Company Contact Info
Metlife(Life, supplemental life and AD&D, Short-term disability & Long-term Disability)
� Death, dismemberment, and disability claims & coverage
� Portability
Metlife1-800-ASK-4-MET (1-800-275-4638)www.metlife.comLife ClaimsPO Box 6100Scranton, PA 18505-6100PH: 1-877-275-6387Fax: 1-570-558-8645Portability1-866-492-6983MetLife Disability ClaimsPO Box 14590Lexington, KY 40511-4590Fax: 1-800-230-9531
Wellspring Family Services(employee assistance program EAP)
� Consultation services and online resources
Wellspring Family Services1-866-704-6355www.wellspringeap.orgEmployee username: WTIAHR/Supervisor username: WTIASupervisor
Vimly Benefit Solutions
� Enrollment including adding/deleting employees
� Eligibility
� Information Changes
� COBRA
� Billing & Payment
� Producer commissions
Vimly Benefit SolutionsPH: 425-771-7359Fax: [email protected] address:P.O. Box 6 Mukilteo, WA 98275Physical address:12121 Harbour Reach Drive, Suite 105 Mukilteo, WA 98275COBRA DepartmentPH: 206-859-2600Fax: [email protected]
CONTACT US
New Business Inquiries
Existing Client Questions & Renewal Inquiries
Raven Mencias
206.707.0776
Sheryl Dwyer
206.707.0332
Heather Mears
206.513.7934
Michelle Brown
206-513-7925