processing standards presentation to: nutrition services directors presented by: sonia jackson date:...
TRANSCRIPT
PROCESSING STANDARDS
Presentation to: Nutrition Services Directors
Presented by: Sonia Jackson
Date: July 7, 2015
What is Processing Standards?
• The definition of Processing Standards comes from the Code of Federal Regulations Part 246- Special Supplemental Nutrition Program for Women, Infants, and Children 246.7(f)(2)(ii) Processing Standards
• Processing Standards describes the amount of time permitted between the date when an applicant request WIC benefits (Initial Contact) and the date the first appointment is offered.
When Does Processing Standards Begin?
Processing standards begin when an applicant requests WIC benefits:
face-to-face
pre-registration
tele
phon
e
Processing Standards Must Be Met Within
• Ten (10) calendar days– Prenatal women– Breast-feeding women – Infants (0-12months)– Migrants
• Twenty (20) calendar days– Post-partum women– Children (1-5 years)
Processing Standards Extensions
246.7(f)(2)(iii)....State agencies may provide an extension of the notification period to a maximum of 15 days for those local agencies which make written request, including a justification of the need for an extension.
Ways To Meet Processing Standards
• Walk‑in clinics/ overbooking appointments
• Extended clinic hours– lunch, evenings, and Saturdays
• Documenting the correct initial contact dates for breaks in service
• Rescheduling missed appointments and documenting correct initial contact date
Processing Standards Compliance
Georgia WIC Program
• Out of Compliance• Requires Corrective Action Plan• Must be in compliance to close ME Finding
How Will We Work Towards Compliance?
Clinic Data
Quarterly Processing Standards Report
Clinic Name and
Number
Met Processin
g Standards ? Yes or
No
Number of appts.schedule
d
Number of appts.
not meeting standard
s
Percentage of appts. meeting
standards
*Reason for not
meetingstandar
ds
Compliance Criteria
When reviewing the quarterly reports the monitoring criteria below is used:
• 100-96% = Satisfactory (meets minimum regulatory requirements)
• 95-91% = Satisfactory Needs Improvement
• 90%-< = Unsatisfactory (Does not meet regulatory requirements and constitutes an Improvement Plan)
Monitoring Standards
• Quarterly Reports will be compared to– Findings from program reviews– Compliance visits to clinics
• Technical assistance provided by regional advisors
• Revised Improvement Plan• CSC Processing Standards Report
(when available)
Processing Standards Compliance
• Critical Data Elements (DE) needed to produce an accurate report:– Date of Initial Contact (DE 110)– Initial Contact Type (DE 111)– Date Appointment Kept (DE 127)– Date Appointment Requested (DE 129)
Improvement PlanReason Strategi
es/Activities Expected Outcomes
Position Responsible
Targeted Timeline
Technical Assistance Requested Yes/No
Next Steps
What caused the deficiency and how frequent is it occurring?
(for each clinic not meeting processing standards give specific reason, ex: clinic closed due to weather, staff shortages)
Describe the tasks and/or steps developed to resolve the deficiency.
Describe the districts expected outcomes at each interval.
The position responsible for the activity(i.e., Clinic, District, Staff Person, Supervisor, etc.)
The targeted task completion date for each strategy.
(complete by December 2015 )
Is the District requesting assistance from the Regional Advisors?
How does the district plan to monitor if the tasks/steps taken have resolved the deficiency?
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Questions