BY:- Siddhant Jain

Siddhant_jain_ind@yahoo.co.in

09739808658

Overview on Process Design/ Business

Process Modeling

• Process design can be the design of new facilities or it can be

the modification or expansion of existing facilities. is the activity

of representing processes of an enterprise, so that the current

process may be analyzed and improved.

• It is a diagram representing a sequence of activities. It typically

shows events, actions and links or connection points, in the

sequence from end to end.

• There are two main different types of Business Process Models:

The ‘As-Is' or baseline model is an accurate depiction of what actually happens

now. Once the model is developed, it is used to analyze and improve the process.

The ‘To-Be' model is a proposed diagram of how the future process could look,

incorporating improvements. This is used to demonstrate, model and test the new

process and then to implement it.

• The final output is improvement in the way that the business

process works

• value for the customer, and

• reduced costs for the company,

• leading to increased profits.

• reducing wasted time and effort.

Understand the As-Is

process

Understand the Problem

Rephrase and confirm the problem

Analyze the gaps

Identify key

process owners

Talk to Process owners

and do the Gap

analysis

Come up with a To-Be

Process

Continuously update

and improve the new model

•Identify the boundaries. Where does the process begin? where does it end? •Identify the participants. What roles are involved in the processes? •Identify the steps. What is done first? What is done next? By who?

•Identify the decision points. What are the alternatives? What determines which alternative is chosen?

•Check for completeness. Are all participants represented? Are all processes shown? Are there any alternatives that have not been considered? Refine and finalise.

•Review with the experts to ensure completeness.

The primary advantage of a swim lane diagram is the ability to very clearly illustrate

responsibilities of a functional area in a specific workflow. A functional area may

represent a department or individual who is responsible for completing the step.

Symbol Symbol Name

(Alternate

Shape Name)

Symbol

Description

Terminator

(Terminal Point, Oval)

Terminators show the start

and stop points in a process.

When used as a Start

symbol, terminators depict a

trigger action that sets the

process flow into motion.

Activity/Process Show an Activity or action

step. This is the most

common symbol in both

process flowcharts and

business process maps.

Predefined Process

(Subroutine)

A Predefined Process symbol

is a marker for another

process step or series of

process flow steps that are

formally defined elsewhere.

This shape commonly

depicts sub-processes (or

subroutines in programming

flowcharts).

Decision This shape indicates a point

where the outcome of a decision

dictates the next step. There can

be multiple outcomes, but often

there are just two —yes and no.

Document This shape represents a step that

results in a document.

Multi-Document Same as Document, except,

well, multiple documents.

Data

(I/O)

This shape indicates that

information is coming into the

process from outside, or leaving

the process. This shape can also

be used to represent materials

and is sometimes called an

Input/Output shape.

Connector/On-page

reference

In process flowcharts, this

symbol is typically small and

is used as a Connector to

show a jump from one point

in the process flow to

another. Connectors are

usually labeled with capital

letters (A, B, AA) to show

matching jump points. They

are handy for avoiding flow

lines that cross other shapes

and flow lines.

Off-page reference Off-Page Connector shows

continuation of a process

flowchart onto another page.

Stored Data

Use this shape for a step that

results in information being stored.

Magnetic Disk (Database) The most universally

recognizable symbol for a data

storage location, this flowchart

shape depicts a database.

Custom Shapes

• For a company X, HLD As-Is process for order management

system is given, aim of company is to create a To-Be process so

as to reduce the “average hold time” of the customer.

As-Is Process To-Be Process To-Be Swim Lane

• http://www.businessballs.com/business-process-modelling.htm

• http://en.wikipedia.org/wiki/File:Approvals.jpg

• http://blogs.msdn.com/b/visio/archive/2009/09/01/cross-

functional-flowcharts-in-visio-2010.aspx

• http://office.microsoft.com/en-us/visio-help/create-a-basic-

flowchart-HP001207727.aspx