proc-g-002 procedimiento para revisar pedidos, ofertas y contratos

8/18/2019 PROC-G-002 Procedimiento Para Revisar Pedidos, Ofertas y Contratos

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JAMSA NDT PANAMÁ, S.A.Welding QA/QC Inspection and

ConsultingQuality Management Manual

TAG:PROC-G-002

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Effective since:September 2014

Controlled document, prohibited its total or partial reproduction without authorization. Page 1 of 7

Procedure to review servicerequests and orders.

JAMSA NDT S.A.


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CONTROLLED DOCUMENTPROC-G-002 Procedure to review service requests and orders.

Controlled Copy No. : 001

Name Occupationor function

Signature Date

Developed: Eng. Juan Arévalo Supervisor 2014-09

Review: Eng. Mario Muñoz Wong GeneralManager

2014-09

Approved: Eng. Mario Muñoz Wong GeneralManager

2014-09

Document location: Administrative archive

Changes control

StatusValidity start

dateReview Change description Develop Reviewed Approved

Valid 2014-09-25 01 None (original version). JAP MMW MMW


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INDEX

1. OBJECTIVE AND SCOPE ____________________________________________ 4

2. DEFINITIONS AND NOTATIONS ______________________________________ 4

3. REFERENCES. ____________________________________________________ 4

4. MAIN BODY _____________________________________________________ 4

4.1. Service requests and orders review process diagram _________________________ 5

4.2. Description of the procedure to review service requests and orders. ____________ 6

5.

RESPONSIBILITIES. ________________________________________________ 7

5.1. General Manager _____________________________________________________ 7

5.2. Administrative Manager ________________________________________________ 7

5.3. Technical Manager ____________________________________________________ 7

6. RELATED FORMS _________________________________________________ 7


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1.

OBJECTIVE AND SCOPE

This document lists and describes the steps for Jamsa, to conduct a review of service

requests and orders. Specifically determine the suitability of the inspection body to

perform the requested services and study the capacity to fulfill them.

2.

DEFINITIONS AND NOTATIONS

Use of this this procedure definitions and notations listed in the reference documents

thereof.

3. REFERENCES.

ISO/IEC 17020

4. MAIN BODY

The review of orders and requests is simply done so to respond to the customer as soonas possible. Still Jamsa performs a series of checks and inspections to generate an

adequate supply both in terms of the service and compliance with quality system

requirements.


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4.1.

Service requests and orders review process diagram


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4.2.

Description of the procedure to review service requests and orders.

1) The client makes the initial contact, requesting a particular service.2) The general manager receives the request and makes a preliminary review to

determine the suitability of the same, with respect to the services provided by

Jamsa.

3) The general management, if necessary, expanding request details regarding therequested service.

4) The wide client the details of your application (in this step can make a preliminaryvisit to the project) and refers to general management.

5) Having clarified the details regarding the application, general manager transmitsthe details of the request to the administrative and technical management.

6) The administrative management sharpens financial details (resources necessaryfor carrying out the service), administrative (data from the new customer, a

customer record is created or an existing one is extended to be a customer of

Jamsa, necessary forms are forwarded to assurance quality) and logistics

(transport, accommodation staff, etc.). Assigned technical management personnel

and technical equipment to perform the service, set schedule of activities,

procedures performed quality assurance (review of calibration of equipment,

personnel qualifications).

7) The general management, having collected the information submitted by the

administrative and technical management, makes formal customer quote.8) The customer reviews and considers the contribution, be favorable purchase order

issued for carrying out the required service.

9) The general management, having received the approval of the levy has theresources necessary for performance of the service.

10) Then the administrative management believes the respective file where recordsrests service startup (Letter of no conflict of interest with the client, format data

confidentiality and customer service and other documents generated during the

execution of the service) Likewise, the technical management assigns qualified

personnel for service as well as equipment and sets the timetable for implementing

the service.


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5.

RESPONSIBILITIES.

5.1. General Manager

1) Receive and verify customer requests.2) Check details of the services requested.3) Establish the general parameters of the service, to draft a proper quotation.4) Approve quote drafted by the administrative management.

5.2.

Administrative Manager

1) Calculate financial details regarding service delivery costs and logistics.2) Archive documents and register the service request process.3) Write quotation according to parameters set by senior management.

5.3. Technical Manager

1) Check technical details of the application, to establish suitability of the serviceaccording to the capacity of Jamsa.

2) Assign technical staff and equipment for the service.3) Set the schedule of service provision to include in the offer.

6. RELATED FORMS

1. FOR-G-004 format for reviewing requests, tenders and contracts.

proc-g-002 procedimiento para revisar pedidos, ofertas y contratos

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