problem solving with social networking sites
DESCRIPTION
Counting Cows Ltd, a youth engagement company, highlights how some problems with working with young people and communities have been overcome through the use of social networking sites.TRANSCRIPT
Vicky’s use of Facebook• Talking to constituents.• Campaign groups.• Setting up events.• Responding to how people feel.• To gain information and updates from youth
workers about my projects.
Vicky’s suggestions for others uses
• Youth Workers could provide flexible one to one and advice.
• Projects could communicate with more young people.
• Youth Workers could be more available and accessible.
Problem
• Young people awarded a grant to produce a countywide youth magazine.
• Want young people from across all parts of the County to take part.
• There isn’t a very good bus service.• Cannot afford taxis to get the young
people to meetings.
How could social networking sites help?
Solution• Young people used an online workspace
application on Facebook called ‘My Office’• Shared articles, commented on photos and
proofs• Participated in online discussions.• Young people had a record of all their work.• Able to manage the project effectively.• Produced a successful magazine. • Application is free and simple to use.
QuickTimeª and a decompressorare needed to see this picture.
Problem• New housing development. • Experiencing lots of ‘teething’ problems.• Trouble with the TV reception, high electricity
bills and parking difficulties.• Other residents experiencing similar
problems. • Car clamped.• Wondering how issues could be raised will
fellow residents.
How could social networking sites help?
Solution• Set up a Facebook group for the local
residents.• Promoted with flyers. • Within hours several residents had joined.• Shared their experiences. • Two days later the group had over 50
members and over 200 comments. • Residents discussed and summarised their
shared issues.
• Presented these to estate management.• The group is still going strong • Issues being addressed. • The group enabled local residents to organise
a community BBQ over the summer.• A great success and has helped bring the
community closer together.
Problem• Vicky volunteers on everything. • Always getting asked to complete surveys for
her local council. • Vicky has completed several surveys over the
past years.• Hasn’t been told what has changed as a result.• Friends at School aren’t involved in any youth
projects.• They never fill in surveys.
How could social networking sites help?
Remember these?
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Top tips
• Consider the barriers to current participation.• Make it relevant.• Make it accessible.• Let it grow.• Promote achievements.• Keep it up to date.• Have a play!
Social networking sites are about fun, sharing and socialising.
Design your activity with this in mind!
Contact details
Tom Gaskin, Co-director
Tel. 075 155 635 36 @tomgaskin
E-mail. [email protected]
Vicky Caswell
E-mail. [email protected]