prizma scorecard

8/7/2019 Prizma Scorecard

1/14


2/14

Increase depth

Environment in which poor un- and under-served

Improve service quality

Environment of growing competition

Measure and strengthen impact Environment of poverty and growing inequality

ObjectivesObjectives


3/14

Mission is AnchorG

uides All WorkG

uides All Work

Improve the well-being

of large numbers of

poor women and their families

by providing long-term access to

quality financial services

Increasedepth

StrengthenImpact

Improveservicequality

Vision

To be widelyrecognized

for givingpeoplechoices toimprovetheir livesand buildingcommittedrespectfulrelationships


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Assessing PovertyAssessing PovertyDemonstrate Who We Seek (and Claim) to ReachDemonstrate Who We Seek (and Claim) to Reach

Measure poverty status of clients

New and active

Those leaving the Institution

Measure change in status over time

By score

By indicator Relative to other performance indicators

(e.g., dropout, portfolio quality, etc.)


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Poverty Scorecard As ToolIndicatorIndicatorQuestionQuestionRangeRange

Priz Poverty orecard

Poor

VryPoor 0-2 V

l

r

bl

Non-Poor 3-4 Non-Poor 5+

I dicator 0 1 2

EducationWhat is theeducati level f femalehouseholdhead/s

ouse/part

er?

Pri ry > Pri ry

Residence Where is residence? Rur

l/Peri 10,000

Urb

n

> 10,000

Household ize What is household size? 5 < 5

Household AssetsDoes householdpossessa stereo

Dplayer?No Yes

Transport

AssetsDoes householdpossessa transport vehicle?

No Yes

Meat

onsu ption

Onaverage, howoftendoes household consumemeat eachweek?

Rarely0-2

ti

es/

eek

ometimes

3-5

times/

eek

Often6+

times/

eek

Sweets

Consu ption

Onaverage, howoften

does household consumesweets withmainmealeachweek?

Rarely

0-2

times/

eek

ometimes

3-5

times/

eek

Often

6+

times/

eek

Poverty StatusScore(0-9)


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Scorecard DevelopmentIdentify Indirect Ways to Identify the PoorIdentify Indirect Ways to Identify the Poor

Collect data to identify indicators

Qualitative

Focus group discussions with poor women

Quantitative

NDP early warning data

CGAP Poverty Assessment

National omni us poverty survey

Living Standards Measurement Survey (LSMS)

Identify most robust indicators


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Scorecard DevelopmentUse Criteria to Narrow Indicators to Select FewUse Criteria to Narrow Indicators to Select Few

Essential Critically Important Desirable

Strong proxy for risk ofbeing poor in a givencontext

Simple and clear

Easy to collect

Easy to verify

Non-income (indirect)

Universal applicability (allregions, rural and urban,business and non-business, etc.)

Sensitive to change

Durablerobust long-term

Can be asked of clientswithout intimidation oroffense

Already collected

Can serve as means oftargeting

Can be leveraged forother institutional needs(e.g., credit scoring,marketing, etc.)


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Scorecard DevelopmentDefine Scorecard andData CollectionDefine Scorecard andData Collection

Define range for each indicator

Develop simple scorecardDetermine means and frequency of data

collection

Use existing loan application form

Collect data at entry and each cycle for every client


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Scorecard DevelopmentMake Scoring RoutineMake Scoring RoutineHiddenHidden

Integrate into MIS

Routine data entry

Entered like all other portfolio data Composite score automatically calculated y MIS

Score can e reported and filtered y other varia les

Dropout, crossover, ranch, municipality, loan officer, product,

credit score, loan cycle, repayment, PAR, loan use, etc.


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Scorecard DevelopmentReport (and erify) Data forUse y AllReport (and erify) Data forUse y All

Ensure clear, regular reporting

ForallBoard and staffand key external stake holders

Ensure quality control

Internal auditorL T Quality Assurance (LQAS)

External auditorsample and reporting y internal auditor

Reported in Auditors Management Letter


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Scorecard DevelopmentDemonstrating Replica ilityDemonstrating Replica ility

Itemize development costs

Document cost-effectiveness (Small Enterprise Development Journal)

Document Process (see MFC Focus Note #4)

Estimation of human resources to develop scorecard (working days)

Primary StepsPrizma

senior staff

Prizma

front-line

staff

MFC

TA

MFC

analyst

1. Agree Rationale 5 4

2. Identify data sources 53. Develop indicator pool 7 4

4. Narrow pool to select few 2 2 3

5. Define measures and ranges 2 6 22

6. Develop simple scorecard 2 8 12

7. Develop cut-off points for

categories2 6 12

8. Determine frequency ofcollection

1 2 1

9. Develop reporting formats 2

10. Determine means of qualitycontrol 3 4

Total 31 16 24 46


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Scorecard Use!Mine Data to Improve Social and Financial PerformanceMine Data to Improve Social and Financial Performance

Monitordepth of o treach

Branch, product, loan officer, etc.

Adjust service to reduce drop-out Affirm continued move down market

Shape marketing to core clientele

Staff incentives

Etc.

Monitorprogress towards mission

Change in clients poverty status over time


13/14

Compelling Features

Built by and for practitioners

Butcan serve external stakeholders needs

Embedded in existing operations

Application, MIS, reporting, internal audit Complements other institutional needs

Strategic positioning, marketing, product development

Approach adaptable to other specific contexts

Accurate and credible

Verifiable

Cost-effective


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prizma scorecard

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