priyanka jain new (autosaved)
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Priyanka JainM.D.C HostelIn front off Ghata MaszidAnsari Road Daryaganj Mob No: - [email protected]
Objective:
I have a very strong ambition to achieve success in my career & also willing to work very hard to achieve my goals.
Key Potencies:
My motivation, energy, good organization & inter-personal skills always allowed me to work with minimum supervision.
I am able to work under pressure to meet deadlines without compromising the quality of workman-ship.
A challenging growth oriented position in an Organization, where my technical skills are efficiently utilized to improve and contribute to Organization success.
Good written, verbal communication skills along with strong customer service skills.
Work Experience :
3.10 years experience as IT Service desk
Working with QuantmNet Technologies Ltd. as IT Service Desk in Metso Minerals India Pvt. Ltd. from May 2012 to till date.
Responsibility:
Troubleshooting of Lotus notes client
Work on iSupport ticketing tool
Looking after business applications like Citrix, Bruno, SAP, Autocad, BAAN, iScala, Bernie, Aton and etc.
Configuring and Maintaining Active Directory Users and Computers
Assigning Rights & Permissions to User’s and Groups.
Installation & Configuring DHCP and DNS services.
Installation of Windows O.S and application software.
Monitor Global network performance through SolarWinds Orion tool.
Installation & Managing of local and Network Printer.
Maintenance Internal LAN and network.
Troubleshooting of daily users problems.
Back Ups of PC through NT backup.
Expertise In Defending From Malwares, Virus, Trojans & Network Flood.
Maintain the reports for day-to-day Problems, Resolution and Asset Management etc
2. Worked with Progression Info net Pvt. Ltd. as IT Service Desk in Metso Minerals India Pvt.Ltd. from May 2011 to Jun 2012.
Responsibility:
Same responsibilities as above client changed the vendor to QuantuM Net Technologies.
3. Worked with Intarvo Technologies Ltd. as Technical Support Engineer from April 2008 to May 2011
Responsibility:
Provide technical support for ACER Products.
Answering phone call for under warranty Acer Laptops, Desktops and Printers to the customers.
Support to preloaded windows 7 Operating system.
All mails to be read thoroughly & replied to all the concerned in case of escalation.
Responsible to open hardware problem ticket and assign to respective service center.
Email/Call to end user on behalf of SMS received.
Keep maintains SLA of all reported incidents, problems and service requests.
Manage around 50 systems with software and network problems in team.
Maintain all updates and convey to team time to time.
Maintaining Daily Call Reports, Weekly Call reports and Monthly Call reports.
QUALIFICATION: -
Academic: -
10th from Rajasthan Board, Rajasthan 12th from Rajasthan Board, Rajasthan Bachelor in Arts from B.K.D.University, Jhansi Pursuing MBA in IT from SMU (Sikkim Manipal University)
Professional:
Microsoft Certified professional (MCP). Successfully cleared Windows Professional Exam (ID: - 70-270)
Successfully completed Advance Diploma in Hardware and Networking from Institute of Hardware Technology (IHT), New Delhi.
Achievement: Certified L2 Engineer from Acer Company.
PERSONAL INFORMATION: -Father’s Name: Mr. Santosh Kumar JainDate of Birth: 29th June 1988 Nationality: IndianLanguages Known: Hindi, EnglishDate:Place: Delhi (PRIYANKA JAIN)