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PRINCE2:2009PractitionerWorkbookIntroductionWelcometothePRINCE2:2009practitionerworkbook.ThisworkbookhasbeendesignedtopracticeandtestyourapplicationandanalyticalskillsbasedonspecificscenariosthatyoumaybefacedwithinanPRINCE2:2009environment.ThisworkbookisadditionaltothePRINCE2:2009e-learningcourse,andshouldbeusedwithinthecoursemoduleswhenprompted.PleasenotethatthisworkbookistobeusedinconjunctionwiththeOfficialPRINCE2:2009ManagingProjectsmanualHowtousethisworkbookThisworkbookisfocusingonyourprofessionalskillsthatgobeyondmemoryofthePRINCE2:2009methodologyorthee-Learning,inthisworkbookyouwillbeintroducedtosimplescenariosthatmaybesimilartowhatyoucouldfaceintherealworld.Withthis,analyseeachscenarioandthinkaboutwhatyouhavelearnt–therecouldbefundamentalissueswithinthem,thatyoushouldnowbeabletoidentify.Thisworkbookisnotmarkedorevaluated,butitshouldnotbeignoredasitwillhelpyouapplywhatyouhavelearnt,andthuswillhelpyouinternalisetheinformationforbothyourexam,andreallifeprojectsyoumaybeworkingon.Additionally,thisworkbookwillhelpyoutonavigateyourofficialPRINCE2manualwhichisavaluableskilltohavewhenupagainsttheclockonyourfinalexam.Asaguide,eachquestionshouldtakeyounomorethan30minutestocomplete.AnswerstoquestionsYes,thereareanswerstoeachquestionorproblem.Thesearelocatedatthebackofyourworkbook.Wewouldhighlyencourageyoutonotgostraighttotheseanswerswhenyoumaybelostwithaquestionasthisdefeatsthepoint.Thequestionsareopenended,inthisyouneedtoanalyse,analyse,analysethencompareagainstthePRINCE2:2009andfinallycomeupwithyourconclusion.

1. UnderstandingyourPRINCE2ManualThePRINCE2Practitionerexamdoesnotexpectthatyouknoweverythingwithinits327pagesbutitdoesassumethatyouknowwheretofindthatinformation.ThisexerciseisalittledifferenttoothersyouwillhavetakenasitisallaboutpreparingyourPRINCE2Manualforeaseofuseandnavigationfortherestoftheexercises,therealworldandofcoursethePRINCE2Practitionerexam.Themanualisdividedintofourkeyareas;Principles;Themes;ProcessesandAppendixA

Withtheuseofstickytabs,labelthefollowingtabsandattachthemonthecorrespondingpageinyourPRINCE2manual:Themes Processes Roles ProductsBusinessCase ProcessModel ProjectBoard BenefitsReviewPlanOrganisation StartingUp Executive BusinessCaseQuality Directing SeniorUser CheckpointReportPlans Initiating SeniorSupplier CommunicationManagementStrategyRisk ControllingaStage TeamManager ConfigurationItemRecordChange Managingproductdelivery ChangeAuthority ConfigurationManagementStrategyProgress Managingastageboundary ProjectAssurance DailyLog Closingaproject ProjectManager EndProjectReport

ProjectSupport EndStageReport ExceptionReport

HighlightReportIssueRegisterIssueReportLessonsLogLessonsReportPlanProductDescriptionProductStatusAccountProjectBriefProjectInitiationDocumentationProjectProductDescriptionQualityManagementStrategy

QualityRegister RiskManagementStrategy RiskRegister WorkPackage

2. PRINCE2ManualFamiliarisationExerciseAsthePRINCE2Practitionerexamisopenbook,anannotatedofficialPRINCE2manualispermittedandrecommendedtobeusedintheexam.Goodtimemanagementisanimportantfactortosuccessfullycompletingalleightquestionsduringtheallottedexamtime,therefore,gettingfamiliarwiththelayoutandcontentsofthemanualisrecommended.Also,youwillhaveanadvantageifyouhavepracticedfindingtheinformationyourequire,efficientlyandeffectively.Thissectionisdesignedtohelpstudentsfindwhattheyneedduringtheexam,andalsotoensurethattheyhaverevisedalloftheareasofthePRINCE2Practitionersyllabus.Foreachquestion,findandrevisetherequiredinformation,alsomakeanoteofthemostimportantpagenumbersandappendixareas.Itwillbeverybeneficialtolinksimilarareasofinformationbyannotatingthesectionswithallrelevantpagenumbers. QuestionRevisionArea PRINCE2Manual

PageNumber(s)

1 WhatarethedifferencesbetweenembeddingandtailoringinPRINCE2?

2 Understandthecontextofacustomer/supplierenvironmentandhowitaffectstheapplicationofthethemes,processesandmanagementproductswithinaproject.

3 Inwhichprocess(es)istheBusinessCasedeveloped,verified,maintainedandconfirmedandwhichrolesareresponsibleforthis?

4 Inwhichprocess(es)istheBenefitsReviewPlandeveloped,usedandreviewedandwhichrolesareresponsibleforthis?

5 Whatistherelationshipbetweenaprogramme’sBusinessCaseandaproject’sBusinessCase?

6 Howdothefourlevelsoftheprojectmanagementstructureapplytotheprocessmodel?

7 Inwhichprocess(es)istheCommunicationManagementStrategydeveloped,usedandreviewedandwhichrolesareresponsibleforthis?

8 Describethequalityaudittrail.

QuestionRevisionArea PRINCE2ManualPageNumber(s)

9 Inwhichprocess(es)aretheProjectProductDescription,ProductDescriptions,QualityManagementStrategyandQualityRegisterdeveloped,usedandreviewedandwhichrolesareresponsibleforthis?

10 Inwhichprocess(es)arePlansdeveloped,usedandreviewedandupdated,andwhichrolesareresponsibleforthis?

11 Describetheconceptofinherent,secondaryandresidualrisks.

12 Inwhichprocess(es)aretheRiskManagementStrategyandRiskRegisterdeveloped,reviewedusedandupdated,andwhichrolesareresponsibleforthis?

13 Inwhichprocess(es)areissuescapturedandmanaged,andwhichrolesareresponsible?

14 Inwhichprocess(es)areachangebudgetandaChangeAuthorityagreedandwhichrolesareresponsible?

15 Inwhichprocess(es)aretheConfigurationManagementStrategy,ConfigurationItemRecords,IssueReports,IssueRegisterandProductStatusAccountdeveloped,usedandreviewed,andwhichrolesareresponsibleforthis?


16 Inwhichprocess(es)arethefollowingdeveloped,usedandreviewed,andwhichrolesareresponsibleforthis?:WorkPackageLessonsLogCheckpointReportHighlightReportEndStageReportExceptionReportEndProjectReportLessonsReport

17 WhataretheactivitieswithintheSUprocessandtherelevantresponsibilities?

18 HowmaytheseventhemesbeappliedwithintheSUprocess?

19 WhataretheactivitieswithintheDPprocessandtherelevantresponsibilities?

20 HowmaytheseventhemesbeappliedwithintheDPprocess?

21 WhataretheactivitieswithintheIPprocessandtherelevantresponsibilities?

22 HowmaytheseventhemesbeappliedwithintheIPprocess?

23 WhataretheactivitieswithintheCSprocessandtherelevantresponsibilities?

24 HowmaytheseventhemesbeappliedwithintheCSprocess?

25 WhataretheactivitieswithintheMPprocessandtherelevantresponsibilities?


26 HowmaytheseventhemesbeappliedwithintheMPprocess?

27 WhataretheactivitieswithintheSBprocessandtherelevantresponsibilities?

28 HowmaytheseventhemesbeappliedwithintheSBprocess?

29 WhataretheactivitieswithintheCPprocessandtherelevantresponsibilities?

30 HowmaytheseventhemesbeappliedwithintheCPprocess?

3. MobiPhoneCaseStudyIntroductionMobiPhoneisarelativelynewprivatelyownedtelecommunicationscompanyheadquarteredoutofLondon,EnglandwithanoperatingreachofEuropetheMiddleEastandAsia.FoundedalittleoverthreeyearsagoMobiPhonehasenjoyedunprecedentedgrowthfromtheirhumblerootsasamobileservicesreseller,tonowahouseholdnameandthenumberonechoiceformany.MobiPhonecontinuetopushtheboundariesoftheirsuccessbygrowingtheirgeographicalterritoriesandintroducingnewinnovativeproductsintothemarket.CurrentlyMobiPhonerelyonleasingtheirCellularnetworkinfrastructurefromVhodyFonewhocurrentlyhavecoveragewithineverymajorcityandholdthelargestmarketshareofallsubscribers.TherelationshipbetweenMobiPhoneandVhodyFoneisstrongasMobiPhonearenotevenconsideredacontenderasfarasthetelecommunicationgiantsareconcerned.CurrentlytheCEOofthecompanyislookingintothefutureofthebusinessandistryingtofindabalancebetweenadvancingthecompanytonewheightsandsecuringthedeliveryplatformswithinthebusinessfromsalesandsupportteamstoprojectmanagement.Beinganadvocateforbestpracticehisshorttermgoalsaretoadoptthede-factoframeworkwithineachspecialisation.RecentlytherehavebeencomplaintsfromdisgruntledstakeholdersthattheproductsMobiPhonearedeliveringarenotattherequiredstandard,notdeliveredasrequiredandoftenlateandoverbudget.Thishasraisedgreatconcernsattheexecutiveboardlevel,duetocurrentproductinitiativesbeingplanned.OnlyrecentlyhasProjectManagementitselfbeenrecognisedasadeliveryfunctionwithhistoricallybeingconductedbywhicheverrelevantpartyinanad-hocjust-in-timefashion.UndertheCEO’sdirectionaconsultancycompanyhasbeencommissionedtocreateaCentreofExcellenceusingtheP3OmethodologywhilstadaptingthePRINCE2Framework;inordertobringstructuretothechaos.TheviewistobuildanefficientandeffectiveoperatingplatformwhereMobiPhonecandesign,buildanddeliverqualityinnovativeproductsandservicestotheircustomerswhilstreducingthetimetomarketresultinginstayingonestepaheadoftheircompletion.

4. MobiPhone–OutlineBusinessCaseExerciseScenarioMobiPhoneiscontinuingtogrowatanastoundingrateandasisoftenthecasewithyoungtechnologycompanies,newideasarecontinuallybeingintroducedandthecompanyisinacontinualstateofchange.OneofthecurrentideasisthatoftheCash-for-creditservice,aservicethathasbeendesignedtoreplacebothpapermoneyandplasticcardbyusingmobilenearfartechnologytopayforin-storeandon-lineproductsdirectlywithamobilehandset.Cash-for-credit,iscurrentlygettingalotofexposurewithinMobiPhonefortwomainfactors,firstlythatitwouldprovideanewservicetotheconsumermarket,andsecondlyitbeingthebrainchildoftheCEO.CurrentlythereisahugeprogrammeofprojectsbeingundertakentobuildtheCentreofExcellencetosupportsuchinitiatives,butduetotimingandtheconstantchangeoftheorganisationthishasnowbeensuspendedwithallMobiPhone’sprojectteammembersdirectedtoconcentrateonmakingtheCEO’sCash-for-creditserviceasuccess.DuetoopeninganewRegionalOperationsCentre(ROC)therehasbeenaninternalreshuffleofpersonnel,whichhasleftyou,aseniorprojectmanager,inchargeofstartingandrunningtheCash-forcreditprojecttoasatisfactoryconclusion.DuringyourhandoverithasbecomeclearthepreviousprojectmanagerwasstartinguptheprojectundertheguidelinesofPRINCE2andhasalreadydonealotoftheinitialwork.Oneoftheproductsyouhavebeengivenistheinitialoutlinebusinesscase.EventhoughthishasalreadybeencompletedasadiligentProjectManagerandPRINCE2certified,youwanttogooverittoensurethatitiscorrectandupthestandardsthatyouexpect.Tocompletethisexerciseyouwillneedto:1. Criticallyreviewtheoutlinebusinesscase2. Listtheissuesfound3. Recommendhowtoensurethatthoseissuesdonothappeninthefuture

BusinessCase–Cash-for-creditv.01ExecutiveSummary MobiPhonerequirethedevelopmentandreleaseofanewapplication

Reasons• Offernewservicestoexistingsubscribers• Growbythemigrationofcompetitorssubscribers• ShowcaseMobiPhone’sinnovationexcellence

ExpectedBenefits

• Greatermarketshare• Additionalsubscribers• Newrevenuestreamfromcreditservices• Growthofbrandname

Timescale

• DuetothenatureoftheserviceandofcompetingproviderstheCfCservicehasbeengivenpriorityoverallotherprojects.

• Projectstart–withintwoweeks• Serviceprototype–withinthreemonths• Testingandservicerehearsalcompleted–withinfourmonths• Marketingandgolive–withinfivemonths

Costs • Acapitalbudgetofapproximately$2,500,000hasbeensetfortheCfC

InvestmentAppraisal

• Atrueinvestmentappraisalcannotbeconductedatthispointduetothelackofcurrentinformationavailable

MajorRisks

• Theincreasedtargetprofileforcyberattacks• Thehighfailurerateaswillbeoperatinginanunknownspace• Lackofadequatesupportanddevelopmentframeworksandprocesses• Unknownorunclearownershipatthestakeholderlevelofthisproject• Unclearrequirementsandexpectations

5. MobiPhone–BuildingtheTeamExerciseScenarioMobiPhonehasheardthatoneoftheirmainrivalsisabouttoembarkonaverysimilarprojectandnowithasbeenadvisedthatthefirsttomarketwithastableproductwillobtain75%ofthemarketshare.ThisinformationhasplacedtheCfCprojectasthehighestpriorityprojectbeingconductedwiththebiggestexposurebothinternallytoallstaffandtocompanystockholdersalike.Eventhoughtimeisacriticalfactorwiththisprojectsoisquality,andtheCEOhaspersonallystatedthatitisoneaimtobethefirsttoreleasetheirproduct,howeveriftheproductfailsitwillcausemorereputationaldamage,thanthesuccesswouldhaveprovidedinthelightofanewalterativeoffering–soqualityiscrucial.YouhavenowbeenofficiallyappointedastheProjectManagerforCfCandasaPRINCE2Practitioneryouhavebeenaskedtobuildtherestofyourprojectmanagementteamandtojustifyyourreasonstotheteammembers’linemanagerinorderforthemtobereleasedforthiscriticalprojectifadditionalresponsibilitieswouldberequiredofthem.Whilstrestructuringthebusinesscase,ithasbecomeapparentveryearlyonthatinformationonwhotheactualstakeholdersarewiththisprojectisveryunclear,withlittleornoaccountabilityforanyofthestages,sothiswillbeachallenge.Duringyoursearchfortheperfectprojectteamyouhavebeenfortunatetohavebeenabletointerviewallofyourcurrentteammembers,andindoingsohaveshortlistedthekeystakeholders.Nowyouhavetodefinewhoshouldbeplacedinwhichpositionwithinthediagrambelow.Inordertocompletethisexerciseyouwillneedto:1. Readthehighlightsoftheteammembersyouhavealreadyshortlisted2. Definethefollowingpositions

a) ProjectAssuranceb) ChangeAuthorityc) ProjectSupportd) TeamManagers

3. DefendyourreasoningwhyyouhavemadetheparticularchoicePleasecompletetheboxesinthefollowingmodelwiththemembersyouthinkaremostsuitable:

Name InterviewNotes

DenMalon Administrationmanagerreportingdirectlyintothefinancedirector.HasagreatdealofauditingexperienceandhashimselfprojectmanagedvariousISO9000projectsuntilcertificationlevels.Hasakeeneyefordetailandwillvoicehisconcernswheneverthisisindoubt.Hecurrentlyhasbeentaskedwithhelpingwiththeprojectduetohispreviousexperience.

SammyBarths

RelationshipwithVhodyFone:HelooksafterallrequirementsandMobiPhone’saccount.HehasbeenplacedinwithintheprojectbyVhodyFonetohelpexpeditedecisionsorsolveissuesthatmayresultfromtheircurrentrelationship

DanielStone

CEO’sAdvisor:AstheCEO’sadvisorheisinvolvedwithmostofthebusinessdecisionswhilsthiskeyskillsaredefiningwhatthetrueoutcomeofactivitiesare,andensuringthattheywillnotreboundnegativelyonthecompany.HehasbeengivenfullcontrolovertheCfCprojectandhastheauthoritytoreleasefinanceswhenneeded.

MariamAl-Rashid

MarketingDirector:Sheisheavilyinvolvedwiththisproject,lookingathowitcanbeexploitedtoreachthemaximumamountofsubscribers.Sheisverykeenontheusabilityoftheendproductsothatitfitswithinthecapabilitiesofthestandardsubscriber.

MonjaWize

ITChange&ConfigurationManagerreportingdirectlytotheCIO:Hasagreatanalyticalmind,andhasthemoralconfidencetomakekeydecisionsoninformation,presentedensuringthatalloptionshavebeenresearchedandthecorrectoptioninlinewiththebusinesshasbeenchosen.Duetoherattitudeanddiligenceshehastheempowermenttomakedecisionswithinthescopeofthisproject.

MartinBaloo

AveryexperiencedProjectManagerandteammember.Hehasverygooddelegationsskillswithakeyeyeforaccuracyensuringthattasksarealwayswherepossibledeliveredontimeandwithinbudgets,andifnotthatexpectationsareeffectivelymanagedandreportsareescalated.

6. MobiPhone–ChangeIssuesExerciseScenarioMobiPhoneisconfidentthattheCfCproductwillbelikenootherandthereisageneralbuzzofexcitementwithintheairatalllocationstothepointthatcustomersareenquiringtowhatishappeningwithintheorganisation.InordertoreducenegativespeculationofwhatisgoingtobeMobiPhone’snextbigserviceMariamAli-RashidtheDirectorofMarketinghasinitiatedateasercampaignaimedatincreasingthepositivehypeandpositioningMobiPhoneasatruemarketleader.UnbeknowntoyouorMartinBlootheTeamManagertherehavebeenanunusuallyhighamountofissuesthathavebeenraisedwiththecurrentprojectandpreviousstatuses.Ithasbeenfoundthatthesehavebeenpushedthroughbyoneoftheinexperiencedteamleaderswiththeintentionofnothingstoppinghimmeetinghistimeandcostgoals.Addressingthiswiththeteamleaderandre-educationabouthowthemanagementbyexceptionruleworks,andtheimportanceofloggingandescalatingappropriateissueshasbeencompleted.Anassessmenthastobemadeonwhatdamage,ifany,wascausedbythismistakeandhow,ifatall,theprojectwillbebroughtbackontrack.AstheProjectManageryouhavetakencontrolofthissituationandwillsitwiththeteamleaderpersonallyinordertogothroughtheissuesandlogthemcorrectly,whistexplainingtotheteamleaderthedifferencesbetweentheissues.Inordertocompletethisexercise,youwillneedto:1. Readthecurrentissuestatements2. Categoriseeachstatementinthetablebelowbytickingthecorrespondingboxaseithera:

a) Requestforchangeb) Off-specificationc) Problem/Concernd) Notapplicabletothisproject

3. Describeyourreasoningforthesedecisions

Issue RequestforChange

Off-specification

Problem/Concern

NotApplicabletothisProject

ProgrammingLanguage

Accident

TechnologyUpgrade

SecurityRequirements

Budgets

Legislation

CurrentIssueStatements

ProgrammingLanguage

TheheadofapplicationswouldliketochangetheprogramminglanguagefromC++toPHPasthiswillgivetheapplicationamoremodernplatformwiththeabilitytoscaleandintegratewithothercode.Thisshouldnotaffectanyofthesupportinginfrastructureinanyway.

Accident

Therehasbeenanotificationthattheseniordeveloperinchargeofbuildingthenewapplicationhasbeeninacaraccident,sheisstablehowevermaynotbeabletoresumeherworkforatleastsixweeksunderherDoctor’sorders.Shecanhoweverworkfromhomeiftherightinfrastructureandpermissionsareputinplace.

TechnologyUpgrade

AmemofromSammyBarthMobiPhone’saccountmanagerfromVhodyFone,hasadvisedthatVhodyFonewillbereplacingallofthelegacyanaloguesystemsintheMiddleEastwiththelatest4Genabledequipment,itisnotyetfullyunderstoodifthiswillhaveanyimpactonlegacydevices.MobiPhonearestillsubleasingVhodyFone’stechnologieswithintheEuropeandMiddleEastregions.


DuringproductanalysisithasbeenproventhatoneofthemajorhandsetprovidersisnotbuildingsufficientsecurityrequiredwithintheirhandsetrangetooperateCfC.Thebestresolutionforthisissueisbeingcurrentlydiscussedwiththehandsetmanufacturer,howeverthisisoutofMobiPhone’scontrolanddoesnotaffectthebuildoftheapplication.

Budgets

IthasbeennotifiedthatinordertoreducethecurrentcostsofMobiPhone,allprojectbudgetshavebeencutby25%withimmediateeffect.Whenquestionedthereplyfromtheboardwas“MobiPhoneisoneofthemostresourcefulforwardthinkingandinnovativecompaniesintheworld,whenhaveweeverturnedawayfromachallenge”.

Legislation

AnewstatementhasbeenmadethatataxwillbeleviedandthatsecurityprotocolswithintheEuropeanunionforallfinancialintermediaryorganisationswillbeincreasedafterthe

lessonslearntfromtheglobaldownturn–thestatementisbrief,butadvisedthatfurtherinformationwillbereleasedduringthenextquarter.

7. MobiPhone–WorkflowModelsExerciseScenarioThemarketingcampaignhasbeenasuccessandthehottopicwithinthetechnologyindustryistryingtoguesswhatMobiPhonearedesigning.ThisaddedexposurehasalreadyprovedverylucrativeforMobiPhone,withnewcontractssignedbysubscribersupby30%comparedtothistimelastyear,withthepostpayserviceenjoyinganunprecedented70%increaseonthepreviousyear’ssaleswithancombinedestimatedworthofover$8,000,000USD.Theboardofdirectorsareveryhappywiththesesestimation’sandareveryexcitedhowthesefiguresappearandthecompoundedimpacttheyhaveonthebottomlinetogetherwiththeresultsfromMobiPhonecostcuttingcampaign.HowevertheCIOisconcernedthatthecostcuttingmaynegativelyimpacttheCfCservicewhichwouldharmorreversetheeffortstodate.Astheprojectmanageryouareawareofthenewconstraintsregardingtheprojectsbudgetsandhaveplacedoptionsinfrontoftheprojectboardofthebestwayforwardtobringtheprojectwithinbudgetwithoutlossoffunctionalityorqualityoftheendproduct.Outoftheserecommendationsanewoptionhasbeenchosenwiththebusinesscaseupdatedaccordingly.Duringthecurrentstageofdeliveryithasbecomeapparentthatduetothenewfocusofthebusinesscase,theprojectwillbreachtheagreedtoleranceswithregardsqualityandtimeoftheproject.TopreparetheProjectBoardanearlynotificationofthisexceptionhasbeensent,andtheyarenowwaitingforthefullexceptionreportinordertodefinewhatfurtheractionisnecessarytobringtheprojectbackwithintolerance.YourtaskisnowtowriteanexceptionreportensuringthatitcontainstheinformationfortheProjectboardtomaketherightdecision.Tocompletethisexerciseyouwillneedto:1. DefinetheExceptionReportformat2. Analysethepreviousissuereportsandrequestforchange3. Completeyourreport.

RequestForChangeForm001

Requestor MartinBalooRaised 12/12/2013Reason RequireahigherlevelofsupportpackagefromVhodyFone,currently

wehaveBronzegivingusasupportwindowof48hourshowevertoeffectivelydeveloptheCashforCreditapplicationthisneedstobeupgradedtoPlatinumreducingthiswindowtosupportinunderonehour.

ISSUEREPORTIssueIdentifier PR/CFC/015 IssueType ConcernRaisedBy FrancoRomeo ReportAuthor CarlOderIssueDescription WearecurrentlyhavingissueswithinterfacingwithVhodyFonetothe

pointwhereitlooksliketheyarepurposelydelayingthebuildofCashforCredit,wehavenowalreadybeendelayedbyfourdays,howeverifnotresolvedthismaybebecomemore.

ImpactAnalysis Couldbeweeks?Recommendation • NegotiatewithVhodyFonetoallowthedevelopmentteamto

continuewiththeirworkunhinderedPriority HighSeverity HighDecision PassedtoPM

ISSUEREPORTIssueIdentifier PR/CFC/019 IssueType ProblemRaisedBy JohnStGeorge ReportAuthor MartinBalooIssueDescription Duetothebudgetconstraintswehavehadtoreduceoursupport

packagefromVhodyFonefromsupportlessthan1hour,tosupportunder48hrs.WeareenteringacriticaldevelopmentphasewhichincludestestingcodetoensurethatitcanbetransferredeffectivelyusingtheVhodyFonetechnology,currentlyitisestimatedthatwewillhavetodoatleast30ofthesetests,eventhoughthetestitselfonlytake180seconds,thenewsupportrestrictionsstatewehavetowaitanadditional48hoursbeforebeingsupportedbyVhodyFonetoconductthetest.

ImpactAnalysis Thepotentialimpactwillbethattheprojectattheleastwillbeover(30x48)/24=1440hoursor8monthsdelayed

Recommendation • Upgradeoursupportpackagebacktoplatinum• Cutthetestingdownby90%withonelargetestpriortogoinglive.

Priority HighSeverity HighDecision

Resources Theupgradewillcost$12,000USDperannum,notbasedoncontract.Return TheCashforCreditprojectwillbefinishedontimeatthequalitylevels

requiredRisks Risksareoverrunningtheprojecttimelinesbyover100%ifnot

upgraded.Negativerisks-Nil

Responsible Projectsupport,Financedepartment,ProjectManager,ProjectBoard

8. AnswersPRINCE2FamiliarisationExerciseNote:someoftherevisionareasaredetailed/mentionedonalargenumberofpagesthroughoutthePRINCE2manual.Themainonesarelistedbelow,however,theIndexinthePRINCE2manualcanbeusedtofindspecificdetails. QuestionRevisionArea PRINCE2Manual

PageNumber(s)

1 WhatarethedifferencesbetweenembeddingandtailoringinPRINCE2?

215

2 Understandthecontextofacustomer/supplierenvironmentandhowitaffectstheapplicationofthethemes,processesandmanagementproductswithinaproject.

224-227

3 Inwhichprocess(es)istheBusinessCasedeveloped,verified,maintainedandconfirmedandwhichrolesareresponsibleforthis?

23-24,28

4 Inwhichprocess(es)istheBenefitsReviewPlandeveloped,usedandreviewedandwhichrolesareresponsibleforthis?

24-26,28,162,140,198,208

5 Whatistherelationshipbetweenaprogramme’sBusinessCaseandaproject’sBusinessCase?

217-218

6 Howdothefourlevelsoftheprojectmanagementstructureapplytotheprocessmodel?

32-34

7 Inwhichprocess(es)istheCommunicationManagementStrategydeveloped,usedandreviewedandwhichrolesareresponsibleforthis?

155-156,138,173,175,211,42-43,200

8 Describethequalityaudittrail. 49-50

9 Inwhichprocess(es)aretheProjectProductDescription,ProductDescriptions,QualityManagementStrategyandQualityRegisterdeveloped,usedandreviewedandwhichrolesareresponsibleforthis?

127-128,65,137,153-155,207,160-161,66-67,196,49,51-54,201-202,175,185,188,138,140,169,196,211,57,170-173,211


10 Inwhichprocess(es)arePlansdeveloped,usedandreviewedandupdated,andwhichrolesareresponsibleforthis?

61-73,130-131,159-162,170-173,181-182,186-190,194-197,200-202,206-209,

11 Describetheconceptofinherent,secondaryandresidualrisks. 71,84,306,311,

12 Inwhichprocess(es)aretheRiskManagementStrategyandRiskRegisterdeveloped,reviewedusedandupdated,andwhichrolesareresponsibleforthis?

138,150-154,156,158,160-162,170-174,177,181,197,199,202,211,88

13 Inwhichprocess(es)areissuescapturedandmanaged,andwhichrolesareresponsible?

91-92,97,157,173-182,188-190,200,96,142,

14 Inwhichprocess(es)areachangebudgetandaChangeAuthorityagreedandwhichrolesareresponsible?

97,153,36-37,33,93,124-126,136,138

15 Inwhichprocess(es)aretheConfigurationManagementStrategy,ConfigurationItemRecords,IssueReports,IssueRegisterandProductStatusAccountdeveloped,usedandreviewed,andwhichrolesareresponsibleforthis?

97,152-153,107,138-139,169,209-210,160-162,196,202,172-173,170,181,189,209-210,141,156,158,174-175,180-181,197-202,200,206-208


16 Inwhichprocess(es)arethefollowingdeveloped,usedandreviewed,andwhichrolesareresponsibleforthis?:WorkPackageLessonsLogCheckpointReportHighlightReportEndStageReportExceptionReportEndProjectReportLessonsReport

WP-168-172,181,186-190

LL-124-125,127-128,139,151-152,154,156,158,160-161,200-211

CR-108,173,190

HR-35,108-109,143,176-177

ESR-109,139-140,199-200

ER-106,179-180,199-202

EPR-109,144,210-211

LR-108,124,144,200-201,210-212

17 WhataretheactivitieswithintheSUprocessandtherelevantresponsibilities?

222-131

18 HowmaytheseventhemesbeappliedwithintheSUprocess? 222-131

19 WhataretheactivitieswithintheDPprocessandtherelevantresponsibilities?

136-145

20 HowmaytheseventhemesbeappliedwithintheDPprocess? 136-145

21 WhataretheactivitieswithintheIPprocessandtherelevantresponsibilities?

150-164

22 HowmaytheseventhemesbeappliedwithintheIPprocess? 150-164

23 WhataretheactivitieswithintheCSprocessandtherelevantresponsibilities?

168-182

24 HowmaytheseventhemesbeappliedwithintheCSprocess? 168-182


25 WhataretheactivitieswithintheMPprocessandtherelevantresponsibilities?

186-190

26 HowmaytheseventhemesbeappliedwithintheMPprocess? 186-190

27 WhataretheactivitieswithintheSBprocessandtherelevantresponsibilities?

194-202

28 HowmaytheseventhemesbeappliedwithintheSBprocess? 194-202

29 WhataretheactivitieswithintheCPprocessandtherelevantresponsibilities?

206-212

30 HowmaytheseventhemesbeappliedwithintheCPprocess? 206-212

OutlineBusinessCase–GuidelineAswiththisexerciseanamountofassumptionwilltakeplaceonbehalfofthecandidatessoanswersmaybedifferentfromcandidatetocandidate,evaluatetheseanswersfirstwithoutgivingdirectfeedbackbyunderstandingwhatassumptionshavebeenmade.Asaminimumthefollowingissuesshouldbehighlighted(anexampleofmissing/incorrectitemscanbefoundoninthetableonthenextpage)1. Criticallyreviewtheoutlinebusinesscase2. Listtheissuesfound

a) TheExecutivesummaryisonlyasinglestatement,whereitshouldgiveanoverviewofthewholebusinesscase

b) Therearenobusinessoptionsdefinedc) Theexpectedbenefitsmustbemeasurablebyquantity/timeframesd) Therearenodis-benefitsdefinede) Thecostsonlydefinewhatthecapitalcostsarefortheprojectanddonotmentionwhat

operationalcostswouldbeoccurredposthandover.f) Thedenominationofthecostsareunclearg) ThemajorrisksarenotrisksasexpressedbyPRINCE2

3. Recommendhowtoensurethatthisdoesnothappeninthefuturea) BuildatemplatethathastobeusedforallprojectswithinMobiPhoneb) Ensurethatthereissufficientreviewsofalldocumentationpriortoadvancement

BusinessCase–Cash-for-creditv.01

ExecutiveSummary(Example)

MobiPhonerequirethedevelopmentandreleaseofanewapplicationcalledCash-for-credit(CfC).DevelopmentofCfCwillbeconductedinhousewithanestimatedbudgetof$2,500,000USD,withtheon-goingmaintenanceandhostingoftheapplicationat$800,000USD.Currentlythebenefitsoutweighthedid-benefitshowevertherearedeemedanamountofcriticalrisksthatneedtobecloselymonitored

Reasons • Offernewservicestoexistingsubscribers• Growbythemigrationofcompetitorssubscribers• ShowcaseMobiPhone’sinnovationexcellence

BusinessOptions(Examples)

• Donothing• Developthisapplicationandhostitin-house• Developthisapplicationin-housebutoutsourcethehosting• Outsourcethedevelopmentofthisapplicationbuthostitin-house• Outsourcethedevelopmentofthisapplicationanditshosting• Donotcontinuewiththeproject

ExpectedBenefits(Examples)

• 10%increaseofmarketsharewithin12months• 20%increaseinsubscriberswithin12months

• Overallrevenuetoincreaseby15%within12monthsduetonewrevenuestreamfromcreditservices

• 20%increaseinpublicbrandnameawarenesswithin6monthsExpectedDis-benefits(Example)

• Resourceintensive

Timescale • DuetothenatureoftheserviceandofcompetingproviderstheCfCservicehasbeengivenpriorityoverallotherprojects.

• Projectstart–withintwoweeks• Serviceprototype–withinthreemonths• Testingandservicerehearsalcompleted–withinfourmonths• Marketingandgolive–withinfivemonths

Costs(Examples)

• Acapitalbudgetofapproximately$2,500,000USDhasbeensetfortheCfC

• Anon-goingoperationalbudgethasbeensetat$800,000USDforCfC• Theamounthasnotbeenfinalisedduetolackofaccuratequotesand

forecastsInvestmentAppraisal

• Atrueinvestmentappraisalcannotbeconductedatthispointduetothelackofcurrentinformationavailable

MajorRisks(Examples)

• Thepossibilityofacompetitorreleasingasimilarservicefirst• Possiblechangeofmajorpersonnel,suchastheCEO,causingachange

offocus• Unknownlegislationfactorsregardingbankingandfinanceindifferent

countries

BuildingtheTeam–GuidelineThisexercisehasbeendesignedtofortifytheconceptofbuildingtherightteamfortheproject,andevaluatingtherolesrequiredwithdoingso.Thecandidatehasbeenaskedtodefinetherightpersonwithintherolethatbestreflectstheirabilitiesandstrengths,resultingincompletingthediagram(asbelow)alsojustifyingtheirdecision.

ProjectRole Person Reason

Executive DanielStone • HasbeengivenresponsibilityfortheprojectfromtheCEO• Hasdirectcontrolovertheproject

SeniorUser MariamAli-Rashid

• Lookingattheusabilityofthesubscribers(users)• Focusedongettingthebestuserexperience

SeniorSupplier

SammyBarths • WorksfortheSupplier• Alreadywithinthelesionrolesowillunderstandthe

relationship

ProjectAssurance

DanielStone • Projectboardisresponsible• Bestsuitedprofile,withoutconflictofinterests

ChangeAuthority

MonjaWize • SkilledatChangeandConfigurationmanagement• Analyticalmind,wholooksatalloptions• Hastheempowermentandconfidencetomakedecisions

TeamManager

MartinBaloo • Experiencedwithworkingandleadingprojects• Understandsmanagementbyexception• Diligentandresultsfocused

ProjectSupport

DenMalon • Experiencedwithinadministration• Keyeyefordetail• Hasdocumentationexperience(ISO9000)

ChangeIssues–GuidelinesThisexercisehasbeendesignedtoencouragetounderstandtherangeofissuesthatarepresentwithacertaincontext,andeventhoughtheymayseemsmall,theycanhaveahugeimpactonnotonlytheproject,butwhatthebusinessoutcomearefortheproject.Thecandidatehasbeenaskedtoanalysesixdifferentissuestatementsanddefinewhichtypeofissuetheybelongtoifany.Theanswersareasbelow:

Issue RequestforChange

Off-specification

Problem/Concern

NotApplicabletothisProject

ProgrammingLanguage X

Accident X

TechnologyUpgrade X

SecurityRequirements X

Budgets X

Legislation X Reasoning:

Issue IssueType Reason

ProgrammingLanguage

Requestforchange

Thisisarequesttochangeanitemfromtheagreedbaseline,thisshouldbefullyevaluatedpriortoeitherbeingapprovedordeniedasitmayhaveagreatereffectthanfirstseen.

Accident Problem/Concern Thisisaconcern,astheremaynotberedundancyinplace.Eventhoughthedeveloperhasvolunteeredtoworkfromhome,thismaynotbepossibleduetothescopeofthisproject.Thisconcernneedtobeevaluatedasahighpriority.

TechnologyUpgrade

Off-specification Thisisanoff-specificationbydefinition,howevertheimpactoftheupgrademaycauseaconcernorproblemwhenitisunderstoodwhateffectthiswillhaveonlegacysystems.


Problem/Concern ThisisaconcernduetothefactthatCfCinitscurrentdesignwillnotbeabletorunonalargepercentageofconsumershandsets.Thisdoesnotdirectlyimpactthehandsetmanufacture,sotherewouldbelittlechanceofthemupgradingtheirhandsets.

Budgets Problem/Concern Thisisproblem/concernbydefinitionduetothefactthattheoriginalbaselinedamountoffundinghasnowbeencut–thisisanissuethatthePMwillhavetodealwithorescalatetotheProjectBoard.Thebudgetreductionmaybeafactorinsubsequentoff-specifications.

Legislation Problem/Concern Thisisaproblemasitisalargeunknownthatcouldresultintheservicebecominglegallyunachievableorretiredbeforeitisinserviceduetofinancialrestrictionsnotmakingitprofitableorillegaltouse.

WorkflowModelGuidelinesThisexercisewillbedevelopingthecandidate’sanalyticalskillsincludingdatatransferandwrittennegotiationskills.ThecandidatehasbeenaskedtosubmitanExceptionReporttotheProjectBoardinthecorrectformatusingtheinformationprovidedwithintwoIssueReportsandoneRequestforChange.Theanswerswilldifferbetweenthecandidates,howevertheformatshouldbethesame.Asaguideexample:

ExceptionReport

Title VhodyFonesupportpackage

Causeoftheexception

Duetotheagreedreductionofavailablefundswithallprojects,oneofthecutswasthatofVhodyFone’ssupportpackagesaving$12,000USDperannum.ThishasresultedintheresponsetimesforanyticketsubmittedtoVhodyFoneescalatingfromonehourtofortyeighthours.

Consequencesofthedeviation

DuringthecurrentandfuturestagesoftheCashforCreditdevelopmentthereisaneedtoconductshorttestsonVhodyFone’stestnetworktoensurethattheapplicationwillbesupportedanduseable,whereasthiswouldgenerallytakelessthanonehourtocompete,itisnowtakingatleasttwodays,potentiallydelayingthedeliverydateoftheservicebyeightmonths.

Options 1. Decreasetheamountoftestingthatisrequired–thiswillresultintheapplicationpotentiallynotbeingasstableasrequired

2. BuildingourowntestingfacilitybyreplicatingVhodyFone’sinfrastructure

3. UpgradingtoVhodyFone’sPlatinumpackage

Recommendations AstheProjectManagerIrequestupgradingthepackage,asthiscouldbereducedbackdowntoBronzeassoonastheprojecthasfinished,howevermyrecommendationwouldbetokeepthislevel,incasethereareanyissueswhereweneedtogetaccessinshortperiodoftime.

Lessons • Analysethetruecostofchangewithalldepartments• Lookatmediumandlongtermgoalsnotjustshorttermquickwins

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