prime enterprise 04032012 - cisco
TRANSCRIPT
1 © 2011 Cisco and/or its affiliates. All rights reserved.
Cisco Prime for Enterprise Innovative Network Management
Mark Emmerson, Sr. Product Marketing Manager
© 2011 Cisco and/or its affiliates. All rights reserved. 2
• Network Management Challenges
• Cisco Prime for Enterprise
• Overview
• Service-Centric Foundation
• Common Operational Attributes
• Benefits
• Cisco Prime for Enterprise Product Portfolio
• Cisco Prime for Enterprise Use Cases
• For More Information
© 2011 Cisco and/or its affiliates. All rights reserved. 3
Complex
Manual
Error Prone X
X
X
Infrastructure – Focused Management
Packet Capture Sniffer Start Where?
Configure What?
Which Services?
Maintenance
Plan?
Siloed non-integrated management products and processes X
X Inadequate tools to rapidly deploy devices and services
X In-efficient infrastructure-focused management approach
© 2011 Cisco and/or its affiliates. All rights reserved. 4
Simplified
Automated
Integrated Best Practices
Borderless
Networks
Collaboration
Data Center
Infrastructure
Services
Applications
Complete
Management
Approach
Efficient management with optimized user experience
Integrated workflows and best practices speed operations
Improved delivery and predictability of services
© 2011 Cisco and/or its affiliates. All rights reserved. 5
Network
Network Services
Management Foundation Common Attributes
Simplified
Automated
Efficient
Predictable
Moving from Device Management
IT Teams
to Services Management
Architectures
Services
Innovative Product Portfolio Innovative Product Portfolio
© 2011 Cisco and/or its affiliates. All rights reserved. 6
Service/Network
Operator View across
all network layers
0
18
Mb
yte
s/s
ec
Time Line
video
voice
http
ssh
Users
Performance
Network
An end user is
experiencing issues
with the video display.
The problem is traced
through the service.
The source of the video
problem is located on the
infrastructure device.
© 2011 Cisco and/or its affiliates. All rights reserved. 7
Cisco Prime Day-One
Device Support
Smart Interactions
Optimized Operations Experience
Integrated Cisco Best Practices
Complete Lifecycle Management
Collaboration Data
Center
Borderless
Networks
Physical and Virtual Appliance
Simple and Efficient Management Across Architectures, Networks, and Services
© 2011 Cisco and/or its affiliates. All rights reserved. 8
Optimized Operations Experience
• Common
user
interface
• Intuitive
user
experience
• Optimized
operator
workflows
Smart Interactions
• Context-
based help
tool
• Real-time
access to
Cisco
support
community
• Automated
Cisco TAC
case
creation and
management
Integrated Cisco Best Practices
• Guided
deployment
of Cisco-
validated
best
practices
• Automated
trouble-
shooting
and
diagnostics
• Support
for new
devices and
technologies
upon
shipment
• Non-
disruptive
support
upgrades
Complete Lifecycle
Management
• End-to-end
lifecycle
• ITIL-aligned
operations
• Northbound
integration
to customer
back office
Physical and/or Virtual
Appliance
• Two delivery
options
• Both options
fully self-
contained
• Includes
operating
system,
software
application,
database,
and CLI
Day-One Device
Support
© 2011 Cisco and/or its affiliates. All rights reserved. 9
• Reduce network errors
• Speed troubleshooting
• Improve delivery of services
• Speed deployments
• Minimize IT staffing
• Reduce training costs
• Maximize the value of existing network investments
• Integrate with existing operations and processes
Improved
Operational
Efficiencies
Reduced
Operating
Expenses
Lowered
Capital
Expenses
10 © 2011 Cisco and/or its affiliates. All rights reserved.
Cisco Prime for Enterprise Product Portfolio
© 2011 Cisco and/or its affiliates. All rights reserved. 11
Prime
Collaboration
Data
Center (future)
Prime
Infrastructure
Prime Assurance Prime Infrastructure – a bundled solution for
complete wired and wireless lifecycle
management
Prime Collaboration – delivers products to
simplify the deployment and management of
voice, video and collaborative services
Prime Assurance – provides visibility across
architectures for effective troubleshooting of
performance, application, and end user
related issues
© 2011 Cisco and/or its affiliates. All rights reserved. 12
• A solution for complete wired and wireless lifecycle management
• Converged user and access management
• Configuration, change and compliance management
• Monitoring, troubleshooting and reporting
Simplified ordering and license management
Lower TCO with intuitive user experience and workflows
Speed troubleshooting, improve network availability
Cisco Prime LMS
Cisco Prime NCS
© 2011 Cisco and/or its affiliates. All rights reserved. 13
• Gain real-time access to actionable information for quick and easy troubleshooting
• Quickly isolate the root cause of service degradation
• Solve problems pro-actively prior to impacting quality of service
Improve quality of experience with intuitive troubleshooting workflows
Reduce training costs with common user experience
Quickly isolate and fix problems, improving service availability
Cisco Prime CM
Cisco Prime UCMS (UOM, UPM, USM)
© 2011 Cisco and/or its affiliates. All rights reserved. 14
• Provides end-to-end visibility for service-aware networking and assurance for applications, services and end-users
• Correlates and aggregates network instrumentation for consistent end-to-end visibility and faster troubleshooting
• Complete network and traffic instrumentation and analysis
Improve service levels with complete end-to-end network visibility
Simplify troubleshooting with normalized data from multiple sources
Reduce end-user and application downtime with lower TCO
Architectures
Prime Assurance
Cisco Prime AM Cisco Prime NAM
© 2011 Cisco and/or its affiliates. All rights reserved. 15
For more information: www.cisco.com/go/prime
Category Product(s) Function Common Attributes
UE BP Life Day 1 SI App
Prime Infrastructure Cisco Prime LMS Wired lifecycle
management
Cisco Prime NCS Wireless lifecycle
management
Prime Collaboration Cisco Prime CM Telepresence monitoring
and troubleshooting
Cisco Prime Unified PM Voice provisioning
(MACD)
Cisco Prime Unified OM Voice monitoring and
troubleshooting
Cisco Prime Unified SM Voice of services
monitoring
Prime Assurance Cisco Prime NAM Performance visibility and
traffic analysis na
Cisco Prime AM Application aware
performance and multi-
NAM management
na
16 © 2011 Cisco and/or its affiliates. All rights reserved.
Cisco Prime for Enterprise Use Cases
© 2011 Cisco and/or its affiliates. All rights reserved. 17
• Common look and feel across all products simplifies usability and reduces training costs
• User centric workflows provide step-by-step guides for quick error free deployment and fast troubleshooting
• Simplified design is based on Cisco best practices and the way network operators do their jobs
Cisco Prime for Enterprise Product Portfolio
Simplified management with optimized user experience
Integrated workflows and best practices speed operations
© 2011 Cisco and/or its affiliates. All rights reserved. 18
1. Define the policy
2. Prepare the network
3. Configure the network
4. Apply the policy
5. Monitor the savings Place all PoE ports (phones, PCs)
in building N in standby mode
between 9 pm and 6 am
Use the Borderless Work Center
to identify and upgrade the network
for EnergyWise Define and configure the endpoints Setup and apply the policy to the
endpoint groups
USE CASE: Corporate IT wants to deploy EnergyWise to save
power and lower overall network costs.
Speed service deployment from days to hours
Reduce errors and gain immediate ROI
Cisco Prime LAN Management Solution (LMS)
© 2011 Cisco and/or its affiliates. All rights reserved. 19
1. Search on user name
2. Identify wired and wireless devices
associated with the user
3. Display associated and disassociated
devices
4. Use automated client troubleshooting
workflow to resolve the issue
5. Issue resolved
USE CASE: User calls in to help center because they
cannot get access to financial data on the network.
IT determines if they are authorized to access this area.
Troubleshoot user and access issues based on identity
Speed resolution with intuitive guided workflows
Cisco Prime Network Control System (NCS)
Step by Step
Recommendations
© 2011 Cisco and/or its affiliates. All rights reserved. 20
1. Identify and select the session
(HQ to Branch)
2. View the session status
3. Drill down to visualize the media path
4. Quickly isolate the root cause of the
problem
5. Fix the problem
WAN
Campus
Internet
HQ
Branch
USE CASE: Users are experiencing intermittent video
problems during TelePresence sessions between HQ and
the branch office, operations must isolate and fix the
problem.
Quickly isolate and troubleshoot service related problems
Improve service quality and end-user experience
Cisco Prime Collaboration Manager (CM)
© 2011 Cisco and/or its affiliates. All rights reserved. 21
1. See the UC phone network summary in a single view
2. Detect network issues before they become outages
3. Context launch Prime LMS for device details
4. Automate and delegate subscriber administration with auditing
5. Cisco Prime UCMS provides full lifecycle management for UC phone networks
USE CASE: Phone users experience noise,
outages and deployment delays with their
Cisco IP Phones
Resolve problems before they are problems
Reduce overhead with provisioning delegation and
automation
Suspicious node
LMS device QoS information
© 2011 Cisco and/or its affiliates. All rights reserved. 22
1. End user experience dashboard identifies
source of the issue
server/network/endpoint
2. Determine if other users at the same
branch are also experiencing degradation
3. Navigate from end user to the branch
device to determine the interface serving
RTP applications.
4. Analyze interface dashboard to determine
application mix patterns
5. Isolate the issue to wrong classification
done by CBQoS policies on the interface.
USE CASE: End User calls about issues with rich media sessions.
Reduces expertise by normalizing and correlating performance data
Quickly identify the source of the problem
© 2011 Cisco and/or its affiliates. All rights reserved. 23
1. Identify the application with high
response times
2. Analyze the application’s performance
over time
3. Zoom in to investigate specific
performance issues
4. Identify the Top N clients affected
by the degradation and isolate the
servers with high response times
5. Drill-down to analyze server
activity and resolve the problem
USE CASE: End users are complaining about slow
application response times and unresponsive applications.
Cisco Prime Network Analysis Module (NAM)
Understand how network traffic is performing and being used
Optimize and troubleshoot network and application performance
© 2011 Cisco and/or its affiliates. All rights reserved. 24
1. Fault notification on core switch
2. Operator engages support community
3. Validates issue and opens Service Request with contextual information about the problem
USE CASE: Help desk operator sees a problem with a gateway router and uses
Cisco smart interactions to help quickly isolate and solve the problem
Seamless access to Cisco support communities
Significantly reduce time required to resolve problems
25 © 2011 Cisco and/or its affiliates. All rights reserved.
For More Information
© 2011 Cisco and/or its affiliates. All rights reserved. 26
• Cisco Prime for Enterprise
www.cisco.com/go/prime
• Cisco Prime Products
Cisco Prime Infrastructure
www.cisco.com/go/lms
www.cisco.com/go/ncs
Cisco Prime Collaboration
www.cisco.com/go/cm
www.cisco.com/go/upm
www.cisco.com/go/uom
www.cisco.com/go/usm
Cisco Prime Assurance
www.cisco.com/go/nam
www.cisco.com/go/pam
Prime
Collaboration
Data
Center (future)
Prime
Infrastructure
Prime Assurance
Thank you.
© 2011 Cisco and/or its affiliates. All rights reserved. 28
IT Challenges
Minimal IT staffing for network operations
Using CLI or multiple management products
Manual troubleshooting
Overwhelmed by new technology and services
Limited time for training
Cisco Prime LMS 4.2 Advantage
Complete wired network lifecycle management
Intuitive workflow user-oriented experience
Day-one support for 600+ devices and platforms
Borderless Networks services work centers
Automated and self-help troubleshooting tools
Smart Business Architecture (SBA) validated templates
IT Requirements
Lifecycle management
Simplified operations
Troubleshooting tools
Easily add new services and technologies
Reduce costs for operations and equipment
© 2011 Cisco and/or its affiliates. All rights reserved. 29
IT Challenges
Provide access from anywhere with any device
Time wasted aligning data from multiple tools
Deliver consistent and reliable wireless access
Optimize wireless services from a single location
Cisco Prime NCS 1.0 Advantage
Converged user and access management for wired and wireless networks
Integrates with Cisco Identify Services Engine (ISE) for security policy information
Comprehensive wireless LAN lifecycle management
Supports leading Cisco wireless technologies: CleanAir, aWIPS, Context-aware
IT Requirements
Access visibility regardless of network, location, device
Unified view of wired, wireless and policy data
Plan, design and manage optimal RF environments
View RF interference, threats and location information
© 2011 Cisco and/or its affiliates. All rights reserved. 30
IT Challenges
Problems during TelePresence sessions
Poor TelePresence user experience
Trouble finding source of video session problems
Reduce problems by preventatively fixing video session issues
Cisco Prime CM 1.1 Advantage
End-to-end visibility and isolation of video sessions, endpoints, and network issues
Analysis of media path, fault, and performance statistics
Comprehensive inventory, health, and status of end points and infrastructure
Reports on usage and problem history
IT Requirements
Visibility of current and past TelePresence video sessions
Isolate and resolve video session problems
Visualize the video media path and flow
Inventory TelePresence assets
© 2011 Cisco and/or its affiliates. All rights reserved. 31
IT Challenges
Multiple UC site rollouts
Inconsistent UC configurations
Too many moves, adds and changes for limited technical staff
Time and cost for VoIP training
Cisco Prime UPM 8.7 Advantage
Provisioning automation through bulk, scripting, scheduling for all clusters
Policy and domain architecture simplifies Day 1 and Day 2 UC provisioning
No administrator access to servers needed
Full audit and tracking for each subscriber and MAC administrator.
Top level summary of all provisioning status
IT Requirements
Bulk site provisioning, with automation & scheduling
Faster moves, add, and changes for all UC servers
Delegation of MAC to admin personnel
Policy and domain control to reduce options and simplify MAC
© 2011 Cisco and/or its affiliates. All rights reserved. 32
IT Challenges
Calls failed
Infrastructure visibility
Phone location and status
Pinpointing source of problems
Tracking utilization and planning for change
Cisco Prime UOM 8.7 Advantage
UC and infrastructure managed with consistent Prime GUI
Easy to use Prime statistics charts with custom settings, overlays and real time updates
Correlated actionable events with email / trap forwarding
Passive and active testing, real time and scheduled
Launch Prime LMS for network deep dive
IT Requirements
Discover and manage UC phones and infrastructure
Real time statistics
Features that focus on a proactive approach
User defined thresholds
Diagnostic testing
Ease of use
© 2011 Cisco and/or its affiliates. All rights reserved. 33
IT Challenges
Noisy phones
Notification of quality problems
Locating the source of quality problems
Tracking calls
Cisco Prime USM 8.7 Advantage
Collects Mean Opinion Scores (MOS) through Communication Manager
CODEC specific thresholds assigned
Sensor / NAM option for call in progress results
Call Classification to isolate results by call types
Reports updates to UOM diagnostic view / events
Reveals reason for bad MOS (packet loss or jitter)
IT Requirements
Passive collection of call quality
Quality information from long calls in progress
Reason for poor quality measurement
User defined quality threshold
Call completion information
© 2011 Cisco and/or its affiliates. All rights reserved. 34
IT Challenges
End users complaining about slow response times
Limited visibility of network and WAN problems
Poor voice and video quality
Applications monopolizing network resources
Cisco Prime AM 1.0 Advantage
End-to-end application and network performance visibility
Rapid network problem isolation
Granular traffic analysis, voice analysis, performance metrics, and deep insightful packet captures
Enable control and optimization techniques such as QoS, Cisco WAAS
Cost-effective form factors
IT Requirements
Monitor network traffic usage and performance
Troubleshoot network performance
Understand which applications are consuming what resources
Optimize network and WAN performance
© 2011 Cisco and/or its affiliates. All rights reserved. 35
IT Challenges
End users complaining about slow response times
Limited visibility of network and WAN problems
Poor voice and video quality
Applications monopolizing network resources
Cisco Prime NAM 5.1 Advantage
End-to-end application and network performance visibility
Rapid network problem isolation
Granular traffic analysis, voice analysis, performance metrics, and deep insightful packet captures
Enable control and optimization techniques such as QoS, Cisco WAAS
Cost-effective form factors
IT Requirements
Monitor network traffic usage and performance
Troubleshoot network performance
Understand which applications are consuming what resources
Optimize network and WAN performance
© 2011 Cisco and/or its affiliates. All rights reserved. 36
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visit Cisco Prime
Website
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