prezentare comunicare cu clientul.pdf

7/28/2019 prezentare comunicare cu clientul.pdf

1/63

Claudio Perrone


2/63

Most IT projects fail

Will yours?


3/63

Software development

productivity would skyrocket...


4/63

--- Neal Ford

if the least effective

30% were fired tomorrow


5/63


6/63

How do you get results?


7/63

Sir, I urge

you to revisit

your process

Darling,

people matter

too!

Dude, check this

technology out


8/63

Once upon a time I was a successful

software developer


9/63

My technical skills made me feel invincible


10/63

Until one day


11/63

I entered a world of deception


12/63

It was Hell from day 1


13/63


14/63

What would you do?


15/63

I choked


16/63but then, I decided to fight back


17/63

This is what I tried:

Agility

EffectiveCommunication

Deliberate

Creativity

1

2

3


18/63

Agility1


19/63


20/63


21/63

I made a choice:

from predictive......to adaptive


22/63

Fixed time-boxes help focus...

Can you focus for

48 minutes?


23/63

Short iterations enable everything

Creativity

Motivation

Reflection

Prioritization

Feedback

almost


24/63

How do you express requirements?


25/63

Card Conversation Confirmation

(acceptancecriteria)

The 3 Cs of a User Story


26/63

Card: role, feature, benefit

Customer withdraws cash

As a customer,I want to withdraw cashfrom an ATM,so thatI dont have to

wait in line at the bank.

Ref: http://dannorth.net/introducing-bdd


27/63

How do you know you are done?


28/63

Define an acceptance criteria (BDD)

Then [ensure some outcomes]

[Scenario title]

Given [some initial context]

When [an event occurs]

Ref: http://dannorth.net/introducing-bdd


29/63

Acceptance criteria example: context

Scenario 1: Account is in credit

Given the account is in credit

And the card is validAnd the dispenser contains cash


30/63

Acceptance criteria example: event

When the customer requests cash


31/63

Acceptance criteria example: outcomes

Then ensure the account is debited

And ensure cash is dispensed

And ensure the card is returned


32/63

A little twist: Scenarios can be parsed


33/63

and then automated!

In Ruby:Given the account is in credit do

# ...

End

In .NET:

.Given(the account is in credit)()

{...}


34/63

Early success brought confidence


35/63

but the project was still at risk


36/63

Effective

Communication2


37/63

First SHUT UP!


38/63

ListenDont just hear


39/63Find their greatest need


40/63

Commit to a ubiquitous language

E bli h


41/63

Establish trust


42/63

Build a sense of ownership

K i l


43/63

Keep your enemies closer


44/63

--- Anonymous ProverbWe see things not as they are, but as we are.

R l d ti


45/63

plantCreativity

co-ordinatorDirection

resource

investigatorResources

teamworkerTeam

monitor-evaluatorCriticality

shaperShaping

completer

/specialistDetail

implementerTask

Roles and perceptions


46/63

How could we get smarter


47/63

Deliberate

Creativity

3

U l ki ti it


48/63

Unlocking creativity:

From whatand howto what if


49/63

Explorer

The creativity process

Artist

JudgeWarrior

E t t C t (1/2)


50/63

Extract Concept (1/2)

You have

identified a

concrete idea

that addresses a

given objective...

E t t C t (2/2)


51/63

Extract Concept (2/2)

Extract a broader

conceptto facilitate the

creation

of alternatives.

Therefore

C t ll d t ith 4 t i ht li


52/63

Connect all dots with 4 straight lines

C t ll d t ith 4 t i ht li


53/63

Connect all dots with 4 straight lines

H b t 3 t i ht li ?


54/63

How about 3 straight lines?

1 li ?


55/63

1 line?

Reverse assumptions (1/2)


56/63


You want to generate alternative

ideas by challenging your currentassumptions



57/63


List your assumptions

Write the opposite of thoseassumptions

Try to identify how to accomplish each

reversal

Therefore

Parallel Thinking


58/63

Parallel Thinking

Six thinking hats


59/63

Six thinking hats


60/63

So, what happened to the project?

Amazingly it succeeded


61/63

Amazingly, it succeeded

Lessons learned


62/63

Lessons learned...

We moved from the Flintstones era to the future.

--- an end user

I was part of something. I belonged.

--- a developer

Thank you!


63/63

Thank you!

Claudio Perrone

[email protected]

www.claudioperrone.com/blog

prezentare comunicare cu clientul.pdf

Documents