presidio.com cisco 8851 and 8861 telephone training please silence your cell phones
TRANSCRIPT
THE BASICS
Back Button
Message WaitingIndicator
Applications
Handset
Mute
Release Button
Softkeys
VolumeControl
Headset
KeypadNavigationB
utton
Transfer
Hold
Messages
Contacts
Session Keys
Conference
Line/feature Keys
Speakerphone(hands-free)
Internal Dialing• 4-digit internal extensions.
Local Dialing• Inside your area code Dial 9+7-digit local number• Outside your area code, dial 9+10-digit local number
Long Distance Dialing• Dial 9+1+10-digit number
Emergency Services• Dial 911
Help Desk Information
ADDITIONAL INFORMATION
Press Speakerphone button. Dial the number.-or-Dial the number, then press the Speakerphone button.
PLACING A CALL USING THE SPEAKERPHONE
PLACING A CALL USING THE HEADSET
Press Headset button, then dial the number.-or-Dial the number, then press the Headset button.
DEALING WITH A SECOND CALL
When the second call comes in, you will hear a tone in the receiver and the line key will be flashing amber.
DEALING WITH A SECOND CALL
The second call will appear under the first call on the Session key. To answer the second call, press the flashing Session Key. The first caller will go on hold.
Press the Session key where the caller on hold resides. The active call will go on hold and the held call will become your active call.
DEALING WITH MORE THAN ONE CALL ON HOLD
TO TRANSFER A CALL
1. Press Transfer button.
2. Dial the number.3. Press Transfer
button or the Transfer softkey again to complete the transfer.
TO CANCEL A TRANSFER
1. Press the Cancel softkey.
2. Then press the End call softkey.
3. Press the Resume softkey to retrieve original caller from hold.
Note: To transfer a caller directly into someone’s voicemail, add a * before their 4-digit extension number
CONFERENCE CALL
3. When the next party is on the line, press the Conference button or softkey to bring all parties together.
TO SEE LIST OF CONFERENCE PARTICIPANTS
While on a conference call, press the Show details softkey for a list of Participants.
TO REMOVE A CONFERENCE PARTICIPANT
You will be able to remove participants by using the Remove softkey.
JOIN TWO EXISTING CALLS
1.During an active call, press the
(Conference) button.
2.Press the Session key where the other caller is on hold.
3.You will hear a tone and your display will show you are now conferenced.
CALL FORWARDING
1.Press Forward all.
2.Dial the number that will receive your calls.
Note: Forward your calls to voicemail by pressing Forward ALL and then the (Messages) button.
Your display will indicate where your phone is being forwarded.
CANCEL CALL FORWARDING
To turn forwarding off: press the Forward Off softkey.
Note: Phone display returns to its normal idle state.
TO VIEW CALL HISTORY
1.Press the Applications key.
2.Select Recents from menu.
3.Use the Navigation key to find the desired log, and press Call.
4. Press softkey to return to previous screen.
2. The envelope displayed near your extension’s primary line key.
VOICEMAIL
Voicemail indicators on your phone:
1.The red light on the handset.
VOICEMAIL
Press the Messages key on your phone.
The system will prompt you through the setup process.
VOICEMAIL
To listen to your messages from your phone, press the Messages key.
To listen to your messages from another Cisco Phone on your network, press the Messages key, dial * + your I.D. (from initial setup)
VOICEMAIL
To listen to your messages from outside the office:
Dial your direct dial number When your voice mail
greeting answers, press * You will be asked for your ID
(your 4-digit extension) Enter your PIN
CUSTOMIZING YOUR RINGTONES
1. Select Settings then Ringtone.
2. Use the Navigation key to find a ringtone, then press the Play softkey to play a sample.
3. Press the Set softkey to select the ringtone for your phone.