The 53rd Annual CPCU Insurance

The Central Illinois Chapter of CPCU

Thursday, Nov. 13, 2014Braden Auditorium, Illinois State University

All Industry Day

Continental Breakfast: 7:00 a.m.Program: 7:45 a.m. to 12:15 p.m.Luncheon: 12:30 to 2:30 p.m.

presents

General Session & Conferment

The 53rd Annual CPCU Insurance All Industry Day

Master of CeremoniesDave Colee, Well-known voice of Insurance, Athletics, and Musical Productions

Cybersecurity ThreatsWhat You Need to Know as an Insurance Professional and as a Consumer

Aurobindo Sundaram, Vice President, Information Assurance and Data Protection, at Reed Elsevier Inc.TM, the parent company of LexisNexis®

Did You Hear That Alarm? The Impacts of Hitting the Information Security Snooze Button

Pamela Ringenberg, Leadership Development Associate, State Farm® Enterprise Compliance & EthicsDave Muxfeld, Staff Compliance Analyst, State Farm® Enterprise Compliance & Ethics

Keeping Business Digital in InsuranceMike Fiascone, DocuSign®, Enterprise Account Executive

Risk Visualization Through Intelligent ImageryRandall Ishikawa, Vice President Underwriting, EagleView® Technologies

Conferment of New DesigneesJane Wahl, President and Chair, CPCU Society Leadership Council Jennifer McFarland, CPCU Society, Chapter GovernorAllison Stuepfert, President, Central Illinois Chapter

LuncheonBone Student Center Ballroom – 12:30 to 2:30 p.m.

Luncheon Speaker: The Hero Effect - Being your best when it matters the most

Kevin Brown, Branding and Marketing Executive, SERVPRO® and Motivational Keynote Speaker

Congratulations to the July 2013 - June 2014 CPCU Completers

The 53rd Annual CPCU Insurance All Industry Day

Auto-Owners Insurance Larry Bratton II

COUNTRY Financial® Neil AlcornCindy DonnellyLindsey R. Gibson-Taylor Rob Godfrey Brandin HeidbrederJason HeisslerDouglas J. HundmanPhillip LeachMike L. MayJacqueline MucciBridget ProbstSean P. ReynoldsBrian RiddleKathleen SchwitznerEric James SwansonJeremy Whaley

Liberty Mutual® Insurance Gary T. Ohler

Pekin Insurance® Patrick E. ElliottBrian K. LeeCole J. Munge

RLI Insurance Company Christina DeanSarah Towne

State Farm®Jodi AlbertJoshua G. AngelosCindy AperLyndsay BloomfieldKeersten Brogla Phillip CarterTodd ChapmanLeigh DemlingAndrew DuFrenneEmily EhrsteinCandy FlemingTravis GordonFlint GreilMichael HadadyBrian N. HarveyVicki HickenbottomPaul HoerdemannNathan N. HornChad KilbyBrian P. KirbyErika Knittel Daniel KuntzTia Lindell

Kristin LittleLori LoweKaty MacMannTodd MasleyJulieta Z. MaxfieldKatherine McCulloughConnie McLeanJenny MestasLindsey MuccioloStephanie MuxfeldShane NegeleLaurie NippeWilliam NussbaumPeter OdlandRyan PankeyPaul ParentStephen PrevattRudolph RowseyAlesha RoyJennifer SchultingMadhura ShenoySusan Sopek

TATA Consultancy Services Limited Mahesh Atreya Chintakunta Venkata

Wilber and Associates, P.C. Kenneth Wilber

Continuing Professional Development (CPD) qualifiers – Thank you for your dedication to continuing education!

About the Speakers

The 53rd Annual CPCU Insurance All Industry Day

Dave Colee, CLUWell-known voice of Insurance, Athletics, & Musical Productions

Dave is a native of Central Illinois who graduated from Illinois State University in 1972 with a B.S. in Social Science Education and earned his M.S. in History in 1982.Dave worked at ISU for fifteen years in the areas of Housing and Admissions and Records. In 1988, Dave began a career at State Farm Insurance where besides his regular duties coordinating airlines, hotels, car rentals and company fleet, he became “The voice of State Farm,” informing employees about tornadoes , snow storms, bomb threats, fire drills and even the “I love you” virus. Dave began his Public Address announcing career in 1978 when his good friend Steve Adams asked him to assist at ISU football and basketball games. For the past 30 years, Dave has been “The Voice of the Big Red Marching Machine,” and for the past 15 years, the voice of the ISU women’s basketball team. Dave has announced in front of 62,000 fans at Soldier Field in Chicago, Lucas Oil Stadium in Indianapolis, the Edward Jones Dome in St. Louis and Milwaukee County Stadium. Dave retired from State Farm in 2010, but remains active in the community working on the Central Illinois Regional Airport Authority Board as well as playing golf, bowling, pool and lots of travel with his wife Sandy.

Aurobindo SundaramVice President, Information Assurance and Data Protection, at Reed Elsevier Inc.TM, the parent company of LexisNexis®

Aurobindo has responsibility for creating and developing security and risk management policies, procedures, and standards; collaborating with operations to implement these policies; creating and enhancing fraud detection technologies; investigating and responding to security incidents involving inappropriate access to information; and measuring and ensuring compliance with the company’s information security framework. Aurobindo earned his M.S. degree from Purdue University and an MBA from the Goizueta School of Business at Emory University. He has earned several information security certifications, including the Certified Information Privacy Professional (CIPP/US), Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), and Certified Information Security Manager (CISM).

Pamela RingenbergLeadership Development Associate, State Farm® Enterprise Compliance & Ethics

Pamela joined State Farm in 2005 and has spent the last three years working in the Data Breach Response area. Pamela is an Illinois State University graduate with a Bachelor’s degree in Criminal Justice & Political Science.

Dave MuxfeldStaff Compliance Analyst, State Farm® Enterprise Compliance & Ethics

Dave joined State Farm in 1999 and has spent the last ten years focusing on the design and support of security controls for business solutions as well as conducting vulnerability assessments, information security threat research, and compliance testing and monitoring.

The 53rd Annual CPCU Insurance All Industry Day

Mike FiasconeEnterprise Account Executive, DocuSign®

Mike is the team lead for DocuSign’s Strategic Insurance practice. For the past four years, he has been working with the top 12 insurance carriers in the U.S. to help take their business digital across sales, service, claims, and internal processes. He has more than 15 years of enterprise software sales and consulting experience. Prior to DocuSign, he was with Oracle Corporation in their enterprise applications group, working with Fortune 500 companies. Mike started the Midwest region for several companies across a variety of emerging technologies including internet security, web hosting, and enterprise applications.

Randall Ishikawa Vice President Underwriting, EagleView® Technologies

Randall has an extensive background in the Property & Casualty insurance industry, spending over 26 years of his career with Allstate Insurance Company, in various positions in the areas of Claims, Information Technology and Underwriting. He holds a Bachelor of Science degree in Business Administration from California State University, Sacramento, and Master’s Degrees in both Business Administration and Information Systems Management from Keller Graduate Schools of Management. Ishikawa is currently responsible for EagleView Technologies underwriting solutions including Risk Visualization Solutions.

Jane M. WahlPresident and Chair, CPCU Society Leadership Council Jane is a process manager in State Farm’s Jacksonville, FL office. Wahl earned her CPCU designation in 1992. She also holds the CLU, FLMI, CMQ-OE, and CQIA designations and is an ASQ Six Sigma Black Belt. She has served as a Society Governor as well as a member of the Budget and Finance Committee, various task forces and in chapter leadership. A Jacksonville native, she is the former chairman of Duval Pre-pares, Duval County’s PreDisaster Mitigation program and a founding member of the Federal Alliance for Safe Homes. Wahl also serves on the Board of the University of Florida’s Smathers Library.

Kevin BrownBranding and Marketing Executive, SERVPRO®

Kevin’s unconventional path to business and personal success has taught him that winning in business and in life requires anything but conventional thinking. He grew up in Muskegon, MI where his blue collar roots taught him the value of hard work and determination. His resume includes an eclectic mix of career stops that ultimately led him to the purchase of a franchise at the age of seventeen. With a street-wise aptitude and a never quit attitude, he worked his way from the front lines in business to the executive boardroom. For the past seventeen years, he has been part of a leadership team that has grown a little known brand into an industry giant with annual revenues exceeding one billion dollars. He is passionate about helping people expand their vision, develop their potential and grow their results. And, as the father of an autistic child he knows firsthand how the principles of true success reach beyond the boardroom and into the lives of real people facing the challenges of everyday life.

About the speakers

The Central Illinois Chapter of the CPCU Society

The 53rd Annual CPCU Insurance All Industry Day

Officers of the Central Illinois Chapter of CPCU Executive Board

President – Allison Steupfert, State Farm®Treasurer – Bret Eckberg, State Farm®Secretary – Thomas Holmes, State Farm®Past President – Jennifer McFarland, State Farm®

Board of Directors COE – Roni Goodwin, State Farm®

Professional Development – Sharon Taylor, State Farm®

Chapter Growth – Nicole Shake, COUNTRY Financial® Member Events – Michelle Rushing, State Farm®

Social & Community Events – Connie Reum, State Farm®

Chapter Visibility – Vickie Hodges, State Farm®

Membership – Tricia Fazzini, State Farm®

Student Relations – Angela Blair, State Farm®

Internal Affairs – Jim Jones, Katie School of Insurance, Illinois State UniversityDirector at Large – Jeff Gendron, COUNTRY Financial®Director at Large – Amy Schmidt, State Farm®

As a Chartered Property Casualty Underwriter, I shall strive at all times to live by the highest standards of professional conduct. I shall strive to ascertain and understand the needs of others and place their interests above my own, and I shall strive to maintain and uphold a standard of honor and integrity that will reflect credit on my profession and on the CPCU designation.

Program Committee:Beata Craig, ChairBret EckbergRyan GustafsonLynn LegnerMike McHenrySally SalegnaRich SchroederSharon B. TaylorSarah TomkinsonSusan SopekMadhura ShenoyJane Wurtsbaugh

New Designee Committee:Don Patin, ChairAmy SchmidtStacy Lemenager

Marketing Committee:Sherry Parker, ChairKimberly BehlMary BonczkowskiMary Lynn EdwardsKim NovacekSandra SharpAshley WilloughbyTroy Clark

Facilities Committee:Diane Kidd, ChairConnie ReumJane WurtsbaughPam RussellSally SalegnaSusan SopekTracey Vincent

Special Thanks To: Michael P. Holm, CPCU, ARe, Regional Marketing Director, AICPCU/IAAEric Heuer and Joshua Myers – Audio-Visual, State Farm®

Michael Girard – Photographer, State Farm®

Troy Clark – Graphic Design, State Farm®

2014 All Industry Day Committee Members

Michael C. Nibbelin, ChairBeata Craig, Vice-Chair

The Central Illinois Chapter of the CPCU Society

All Industry Day Notes and Contacts

The 53rd Annual CPCU Insurance All Industry Day

Antitrust Compliance StatementMarch 4, 1996From time to time, program speakers will appear at chapter meetings and present points of view with which the chapter’s members and leadership do not agree. The Central Illinois Chapter of CPCU would like to make it clear that, as an educational organization, it fosters the exchange of views on subjects which are of interest to its members and the insurance industry. At the same time, the Chapter must guard jealously its neutral status on matters that may have a very material impact on their member sponsoring companies.

The chapter will not allow speakers, members, or guests to advocate any conduct which may encourage the violation of antitrust and other regulatory laws applicable to insurers here in the State of Illinois. Any indication that the Chapter facilities are being used for an improper purpose will prompt the chapter, through its leadership, to disavow any illicit activity. That may even include a call to adjourn. Examples of possible violations include the exchange of proposed rates, underwriting guidelines, and dealings with suppliers providing goods and services used in the resolution of pending claims. Members employed by companies having more explicit statements dealing with these issues are encouraged to refer to them for further guidance.

Suggestions/Comments If you have any suggestions or comments for our All Industry Day Program, please contact:Tricia Fazzini, CPCUDirector of Member Development for Central Illinois Chapter of CPCUState Farm®

Three State Farm Plaza South, Bloomington, IL 61791Phone: (309) 846-0631Email: tricia.fazzini.lyjb@statefarm.com

Sponsored by the Central Illinois Chapter of Chartered Property and Casualty Underwriters