Program Review for Administrative & Business Services

Presenters:

Bonnie Ann Dowd, CBO San Diego Community College District

Chris Hill, Grossmont College

Aimee Myers, Sierra College

Facilitator: Glenn Yoshida, Los Angeles Southwest College

Accreditation Institute 2012

Academic Senate for California Community Colleges

February 11, 2012

Program Review forAdministrative and Business

Services

Chris Hill

Grossmont College

Grossmont-Cuyamaca CCDIntegrated Planning Cycle

6-Y

ear

Cyc

leA

nnua

l Cyc

le

Annual Program Review Updates

Annual Action Plans

Resource Allocation

Unit Program Review

6-Year Unit Plans

Implementation

Grossmont-Cuyamaca CCD

Finishing first complete cycle, likely to be shorter than 6-year cycle

Administrative Services Departments:

Bookstore Food Services

Business Services Grounds

Custodial Maintenance

Facilities Printing

Grossmont-Cuyamaca CCD

Administrative Services Program Review Process

Units develop long-term goals tied to the college- and district-level strategic plan framework

Student Access Student Learning and Success Value and Support of Employees Economic and Community Development Fiscal and Physical Resources

Grossmont-Cuyamaca CCD

Admin Services Program Review Process (cont’d)

Units complete document sections related to: Unit Mission Service Provided Major Accomplishments Significant Changes Resource Needs Strengths and Weaknesses Evaluation of Student Service Outcomes and Key

Performance Indicators

Grossmont-Cuyamaca CCD

Admin Services Program Review Process (cont’d)

Administrative Services PR Committee: Vice President, Admin Services - Co-Chair Two faculty members (assigned by Senate, one will

be Co-Chair) Three Classified Staff members (assigned by

Classified Senate, two from Admin Services, one from Academic Affairs or Student Services)

One Admin Services Supervisor One Student (assigned by ASGC)

Grossmont-Cuyamaca CCD

Admin Services Program Review Process (cont’d)

Evaluation of Service Outcomes assessment and Key Performance Indicators leads to development of or changes in planned strategies and activities

Program Review process is evaluated for effectiveness at the end of each cycle

Program Review forAdministrative and Business

Services

Bonnie Ann Dowd

SDCCD

(formerly from Palomar CCD)

Palomar CCDFinance & Administrative Services Division’s Program Review Process (PRP)

F&AS departments/units identify department accomplishments, challenges, goals, and plans tied to current Strategic Plan and Master Plan 2022.

Department reviews and analyzes to determine F&AS’s goals and objectives - Service Area Outcomes (SAOs).

Identify Assessment methods and timelines (SAOACs). PRPs reviewed by Finance and Administrative Services

Planning Council (FASPC). Assessment results used to improve student learning

outcomes, service to students, or service to the college and for F&AS planning purposes during next cycle.

Palomar CCDFinance & Administrative Services Division

Division Office - Assistant Superintendent/VP; Assistant to VP; Use of Facilities Assistant; Internal Auditor

Division Departments: Business and Contract Services – Risk Mgmt., Contract Services,

Auxiliary Services Mgmt., Cal-Card and Office Depot Contract Procurement, Mail Services, Warehouse Services, and Print Services.

Facilities Services – Building Services, Construction Services, Custodial, Environmental Health & Safety, Escondido Center Facilities Operations, Facilities Department Office, Facilities Planning, Fixed Assets, and Grounds.

Fiscal Services – Budget Mgmt., Payroll, Cashiering, Purchasing, Accounts Payable, General Accounting, and PeopleSoft Financial System Support.

Information Services – Helpdesk, Systems and Programming, Network Services, and Technical Support.

Palomar CCDFinance & Administrative Services Planning Council (FASPC)

Chair - Vice President, Finance and Administrative Services Two faculty members appointed by Faculty Senate One faculty member appointed by PFF Two classified employees appointed by CCE/AFT One CAST employee representative One student representative appointed by ASG Director of Facilities (or designee) Director of Business & Contract Services (or designee) Director of Fiscal Services (or designee) Director of Information Services (or designee)

Palomar CCDIntegrated Planning Model (IPM)

Palomar CCDPlanning Cycle

Palomar CCDIntegrating Planning and Resource Allocation

Palomar CCDF&AS Division Program Review and Planning Sample

Palomar CCD F&AS Division Program Review and Planning Sample

Program Review forAdministrative and Business

Services

Aimee Myers

Sierra College

Timeline

2009 – All-In Program Review – example of College of Marin

2010 – Process evaluation re-structure into two committees continue campus-wide focus on

Effectiveness, Relevancy and Currency 2011 – Make sure whole campus involved in

ongoing review process – integrate all offices and programs

Successes

Revised Template and Scoring Matrix to clarify process for users and committee

Connect groups on campus – include faculty on committee

Bring folks into program review in a context that supports their role in college mission

On-going evaluation and development of process

Challenges

Adapting language of instruction into world of operations

Making reviews meaningful Defining relationship to Student Learning

Outcomes for operations Integration with resource and planning

processes

Resources/Handouts

Timeline for Program Review – Operations & Administration

Scoring Matrix – Operations Program Review Report Template – Operations Program Review

http://www.sierracollege.edu/AboutUs/research/ProgramReview.html

Questions and Answers

Thank you for attending