presented by: donna hutton international surveyor workshop “the international experience”,...

Presented by: Donna HuttonPresented by: Donna Hutton

International Surveyor WorkshopInternational Surveyor Workshop““The International Experience”, August 29-30, 2010The International Experience”, August 29-30, 2010

THE JOURNEY SO FAR…Accreditation Canada’s Recent Projects

THE JOURNEY SO FAR…Accreditation Canada’s Recent Projects

© Accreditation Canada International

Leading Practices in the International Market

Leading Practices in the International Market

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Middle Eastern SurveysMiddle Eastern Surveys

Progressive direction

Competitive market Most current

equipment Computerization Hospitality Multicultural staff For profit target

market

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© Accreditation Canada International 4

Saad Specialist Hospital, Saudi ArabiaSaad Specialist Hospital, Saudi Arabia

Sophisticated Simulation Lab Staff come from many countries with diverse

cultures ( 80% of staff are expats) Communication is complex , teamwork challenges

Results: Lab teaches teamwork/communication skills, reduced patient safety risks competency development and maintenance

(Effective Organizations)


Security Forces Hospital, Saudi ArabiaSecurity Forces Hospital, Saudi Arabia

Lab System Reviews Orders Blocks previously

ordered tests Monthly utilization

reviews

(Critical Care, Standard 3)

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Al Hammadi Hospital, Saudi ArabiaAl Hammadi Hospital, Saudi Arabia

WIPRO Application to Automated Medical Record Computerized system removes patient care

information from the system once an outpatient appointment has been completed.

Only staff on the unit may access patient care record

Individuals who attempt to access records of relatives are flagged and admitting is alerted.

Outpatient record is fully automated

( Effective Organizations)

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Booking/Confirming Patient Appointments

Voice activated telephone appointment system for self booking

Short messaging system ( SMS) follows up booking with text message to patient’s cell phone to remind them of appointment

(Ambulatory Care Standard 1)

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Electronic Storyboard

Tracks progress on the operational plan A rolling presentation may be displayed on a

variety of AV systems throughout the hospital Progress being made is shared through

indicator data

( Information Management, Standard 1)

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Computerized Pharmacy System Flat Screen monitor

advises patients when meds are available

System identifies patient waiting longer than 20 minutes for priority management

( Ambulatory Care. St 14)

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Precalculated Drugs for Cardiac Arrest All Pediatric ICU patients

have pre calculated drugs available on the crash cart

Avoids the high probability of error during the time of resuscitation

( Acute Care Services St 14)

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Leading Practices - Padova, ItalyLeading Practices - Padova, Italy

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Data Medica, prospective analysis of client safety issuesand identification of QI strategies ( Standard 5, Culture)


Padova University Hospital, ItalyPadova University Hospital, Italy

Salus Pueri (Pediatric Dept)

First ethics committee in Italy to invite and respond to queries of clients or their next of kin

(Standard 11, Acute Care)

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© Accreditation Canada International 13

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presented by: donna hutton international surveyor workshop “the international experience”,...

Documents

patient care information

patient care recordindividuals

saad specialist hospital

saudi arabiawipro application

international market

telephone appointment

outpatient appointment

patients cell phone