presented by: carol bowser conflict management strategies, inc

Presented by:

Carol BowserConflict Management Strategies, Inc.

Conflict Management StrategiesPO Box 27113• Federal Way, WA 98093tel: 253.219.5532 • www.ManagingConflict.com

Expanding the Possibilities

Define Innovation and Creativity

Explore Blocks & Barriers

Learn Tools to Overcome B&B

Apply Learning

Laugh @ least once.

Goals

Innovation

Creativity

Empowerment

Collaboration

How are we going to do it?

www.managingconflict.com

Laying the Foundation-Creating A Shared

Definition

www.ManagingConflict.com

1. Everyone knows that innovation is essential

Smart, rational people can (or should) be able to do it.

2. Working innovatively and creatively is always a fun, engaging, uplifting experience.

3. Who won’t want to do it?

4. We could do it if we just had more resources.

Myths


Blocks to Innovation, Creativity


Exterior –

Organizational –

Interior -

Barriers = Constraints


BIGGEST

“Have a conversation about creativity and what it means to you and your colleagues. Describe what it looks like in your workplace”www.creativityland.ca

Idea!


This creativity

conversation could be challenging, threatening and enlightening.

Points of view on the subject vary tremendously.

People are often stubbornly married their points of view and do their best to convince others to adopt them.


We tend to remember failure not successes

Adapted from David Liebermanwww.managingconflict.com

Tools


Empowering Others To Empower Others.


Objectives

WHAT are you trying to accomplish?

HOW is it relevant?

WHAT is the impact?


“It is not the line staff’s job to appreciate how challenging

your job is. It is your job to appreciate the

challenges of theirs.”


WhatEssential elementsLearning opportunities

WHOKnowledge, Skill, Talent, Interest

The Art & Science of Delegation


Too busy Too long I like this stuff They will screw it up Hoarding Knowledge No Freedom to Fail Turn over


Risk

Knowledge,Skill

TalentInterest

Probability of Occurrence


Every conflict is a conflict of values.

VALUES

• List ALL Your Values• Cross off 3• Cross off all but the Top 3• Cross off all but the Top 1 • YES. All but the Top 1

Values Exercise

Values must be racked and stacked.


Identify Verify Prioritize

Order to the Chaos

Individual

•Values•SkillsTea

m•Cohesiveness•LeadershipOrga

nization

•Clarity of Purpose•Commitment

Know-Understood-Followed

Consensus

Those who care feel heard.

NOT unanimous agreement

Collaboration

NOT buy-in and like it.

Stepping up to support the team and the decision.

Do you want to work innovatively and creatively??Do you have to?

Is there a risk not to?


Empowerment to fuel Engagement!

Write down 3 insights

Detail how you will put the insight to use

How will you measure your success

Who will you share your knowledge withand why

Call to Action


Thank You!For More Resources

presented by: carol bowser conflict management strategies, inc

Documents

conflict of values

creativity conversation

values exercise values

points of view

line staffs job

rational people

federal way

david lieberman