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by Abhayjeet YadavE Commerce WHAT IS E-COMMERCE?E-commerce consists of the buying and selling of products or services over electronic systems such as the Internet and other computer networks.Electronic commerce commonly known as e-commerce or eCommerce.

Definition of CommerceThe exchange of goods and service for money Consists of: Buyer these are people with money who want to purchase a good or service. Seller- these are the people who offer goods and service to buyer. Producers- these are the people who create the producer and service.History of E-CommerceThe growth and acceptance of credit cards, automated teller machines (ATM) and telephone banking in the 1980s were also forms of electronic commerce. Another form of E-Commerce was the airline reservation system, for example Sabre in the USA and Travicom in the UK.

Advantages of E-commerceFaster buying/selling procedure, as well as easy to find products. Buying/selling 24/7. Low operational costs and better quality of services. Easy to start and manage a business. No need of physical company set-ups.Customers can easily select products from different providers without moving around physically. Disadvantages of E-commerceThere is no guarantee of product quality.There are many hackers who look for opportunities, and thus an ecommerce site, service, payment gateways, all are always prone to attack.

Types of E-comerceB2B (Business-to-Business)B2C (Business-to-Consumer)C2C (Consumer-to-Consumer)

An Introduction to Electronic CommerceBusiness-to-consumer (B2C) e-commerce: customers deal directly with the organization, avoiding any intermediariesBusiness-to-business (B2B) e-commerce: participants are organizationsConsumer-to-consumer (C2C) e-commerce: participants are individuals, with one serving as the buyer and the other as the seller8

82) BUSINESS TO CONSUMER(B2C)Businesses selling to the general public typically through catalogs utilizing shopping cart software.B2C is the indirect trade between the company and consumers.It provides direct selling through online.If you want to sell goods and services to customer so that anybody can purchase any products directly from suppliers website.

1) BUSINESS TO BUSINESS (B2B)B2B can be open to all interested parties or limited to specific, pre-qualified participants (private electronic market).Companies doing business with each other such as manufacturers selling to distributors and wholesalers selling to retailers.

4)CONSUMER TO CONSUMER (C2C)It facilitates the online transaction of goods or services between two people. Though there is no visible intermediary involved but the parties cannot carry out the transactions without the platform which is provided by the online market maker such as eBay.

Three Basic Components of a Successful E-Commerce Model

12The E-Commerce Supply ChainSupply chain management is a key value chain composed of:Demand planningSupply planningDemand fulfillment13 Supply Chain Management

14The E-Commerce Supply Chain (continued)E-commerce supply chain management allows businesses an opportunity to achieve:Increased revenues and decreased costsImproved customer satisfactionInventory reduction across the supply chain15Mobile CommerceMobile commerce (m-commerce) relies on the use of wireless devices, such as personal digital assistants, cell phones, and smart phones, to place orders and conduct businessIssues confronting m-commerceUser-friendliness of the wireless deviceNetwork speedSecurity16Technology Needed for Mobile CommerceHandheld devices used for m-commerce have limitations that complicate their useWireless application protocol (WAP): a standard set of specifications for Internet applications that run on handheld, wireless devices

17E-Commerce Applications: Retail and WholesaleElectronic retailing (e-tailing): the direct sale from business to consumer through electronic storefronts, typically designed around an electronic catalog and shopping cart modelCybermall: a single Web site that offers many products and services at one Internet locationManufacturing, repair, and operations (MRO) goods and services

18ManufacturingTo raise profitability and improve customer service, many manufacturers move their supply chain operations onto the InternetElectronic exchange: an electronic forum where manufacturers, suppliers, and competitors buy and sell goods, trade market information, and run back-office operations

19Electronic Payment SystemsDigital certificate: an attachment to an e-mail message or data embedded in a Web page that verifies the identity of a sender or a Web siteCertificate authority (CA): a trusted third party that issues digital certificatesSecure Sockets Layer (SSL): a communications protocol used to secure sensitive dataElectronic cash: an amount of money that is computerized, stored, and used as cash for e-commerce transactions20Electronic Payment Systems (continued)Electronic wallet: a computerized stored value that holds credit card information, electronic cash, owner identification, and address informationCredit cardCharge cardDebit cardSmart card21 How to Protect Your Privacy While Online

22 Thank You