Presentation to the Overview and Scrutiny Committee27th April 2005

Implementing Electronic Government & The Change Programme

Implementing Electronic Government

Agenda

• Review IEG4 Panel Remit and Findings• An update on the Change Programme

Implementing Electronic Government

IEG4 Overview & Scrutiny Panel

• Remit

– Is the IEG Programme delivering value for money– Do the IEG priorities accord with the Council’s

priorities– Is the direction of travel focussed in the appropriate

areas to achieve maximum benefit for the public and the Council

Implementing Electronic Government

IEG4 Overview & Scrutiny Panel• Value for Money –

Tangibles

• Savings being generated– General efficiencies from

infrastructure investment, e.g. c£450k cumulative per annum from 2005/06

– Project specific savings under new Benefits Realisation framework, e.g. c£270k cumulative per annum from 2005/06

– Zero Net Present Value forecasted for 2011/2012

• Value for Money – Intangibles

• Helpline and Help Online• Links to HelpShops and

improved range of services• Content Management

System• Website Redesign• Member Services• Modern, open back office

systems {CAPS, IWorld etc]

Implementing Electronic Government

IEG4 Overview & Scrutiny Panel• Council Priorities and Direction of Travel –

2002-2005• 2003/06 Corporate Plan – “Organisational

Development”• Our interpretation of IEG agenda

– Driven by the Customer– Improving our Performance– Optimising our Finances– Learning & Developing

• Change Programme Launched 2003

Driven by the Custom

er

Optimising our

Finances

Improving our

Performance

Learning and Developing

Implementing Electronic Government

IEG4 Overview & Scrutiny Panel• Council Priorities and Direction of Travel – 2005-

2009

• 2006/09 Corporate Plan – “Organisational Effectiveness”

• Preserves continuity of effort– Driven by the Customer– Improving our Performance– Optimising our Finances– Learning & Developing

• But reflects shift towards exploitation rather than capability building

Implementing Electronic Government

IEG4 Overview & Scrutiny Panel• Summary

– IEG4 is an accurate picture of our intentions and progress

– The Council is committed to achieving a sustainable, joined up customer driven organisation

– Spend to date already delivering significant benefits, both tangible and intangible

– High degree of consistency between Change Programme/IEG and Council objectives/priorities

• Panel welcomed officer input• Recommended development of some high level KPI’s

for programme on ongoing basis

Implementing Electronic Government

Change Programme – An Update

• What have you already heard?– Introduction to the Benefits Realisation Model [O&S

Committee 05/2004]– Overview of the Progress to date [O&S Panel 10/2004]

• What shall we cover today?– An update on how the Benefits Realisation Model is

being used and enhanced, and– General progress check on the key elements of the

Change Programme

Implementing Electronic Government

Change Programme – An Update• Benefits Realisation Model• All new projects from 04/2005 captured• First Gold project – FPMS

– Benefits identified = c£180k– These savings removed from 2005/06 base budget

• In addition, all new projects have been set ROI target

• These targets designed to ensure overall programme achieves zero NPV during 2011/2012

• Allows strong performance management of projects and programme as we go forward

Implementing Electronic Government

Change Programme – An Update• Change Programme

Progress• 2004 – 4 Gold Programmes

– FPMS– Web Services [Phase I]– Earlswood– Planning

• 2005 – 3 Gold Programmes– Web Services [Phase II]– Earlswood– Planning

DeliveredDelivered

Process Benchmarking & Member views

CRM and Front/Back office integrationProcess re-engineering and

integrationProcess re-engineering and

integration

Implementing Electronic Government

Change Programme – An Update• Key Gold Workstreams for the next 12 months• Web Services [Phase II]

– Customer Services/CRM front end application– Integration with 20 customer facing processes from Earlswood

• Earlswood– Re-engineer 20 key processes [as above]– Implement new back office technology– Begin re-engineering remaining non-customer facing processes

• Planning– Procure and implement Document & Workflow Management

technology– Exploit CAPS Uniform back office system – Implement re-engineered planning application processes

Implementing Electronic Government

Change Programme – An Update• Other Activity• Learning & Developing

– Continue work on areas identified in Employee Survey– Develop a model for Matrix Working within the Council

• Information Management– Exploit Content Management System with an emphasis on

Knowledge Management– Procure and implement Consultation software

• Shared Services– Develop our understanding of the options for delivery of

services in partnership where this would add value to RBBC and its priorities

Implementing Electronic Government

Change Programme – An Update• Summary• Benefits Realisation Model

– Now embedded with first major success [FPMS] behind us

– Enhanced to facilitate effective performance management of projects and overall programme

• Achievements– FPMS delivered– Web Services Phase I delivered

• Next 12 months– Emphasis on exploiting process change and technology

to improve customer access and deliver efficiencies/savings