Presentation to: Planning Commission, CS Office – February 2015

Smart City

D r a f t

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1. Definition of smart city2. Why do we need a smart city3. What guides a smart city strategy4. IDP Context5. Contextual overview – guiding framework6. Technical component7. Municipality at a glance8. Assessment and measuring 9. Way forward

Contents

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• There are many definition of smart city:o Wikipediao International organisationso Business o Governmentso City definition

• Standardisation and measurement of smart cityo International Telecommunications

Union (ITU)o International Standards Organisation

(ISO)o International Electrotechnical

Commission (IEC)o United Local Government Association

(UCLGA)

What is a Smart, Digital, Future, Innovative City1

• Inter-changeability of terminology

http://link.springer.com/article/10.1140%2Fepjst%2Fe2012-01703-3#

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Traditionally, a Smart City has been defined as a city that uses information and communications technology to make both its critical infrastructure, its components and utilities more interactive, efficient, making citizens more aware of them. (UCLG, SMART CITIES STUDY: International study on the situation of ICT, innovation and Knowledge in cities, 2012)

UCLG

A smart city (also smarter city) uses digital technologies to enhance performance and wellbeing, to reduce costs and resource consumption, and also to engage more effectively and actively with its citizens. Key 'smart' sectors include transport, energy, health care, water and waste. (Smart city - Wikipedia, the free encyclopedia, en.wikipedia.org/wiki/Smart city)

Wikipedia

A smart city for more than forty years, ……... The ‘smart’ city is one where life, work, leisure and nature are not separatebut contaminate one another – like the tortoise that spends its whole life under the same shell. (http://oxygen.enel.com/curitiba-a-fast-and-smart-tortoise/)

Curitiba

A developed urban area that creates sustainable economic development and high quality life by excelling in multiple key areas: economy, mobility, environment, people, living, and government. Excelling in these key areas can be done so through strong human capital, social capital, and/or ICT infrastructure. (http://www.businessdictionary.com/definition/smart-city.html#ixzz3KpTnN4C5)

Business

Smart City Definitions1

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The definition used in the municipality is provided by the International Telecommunication Union (a UN Agency)

At its fifth meeting in June 2014, the FG-SSC agreed on the definition of Smart Sustainable City which reads as follows:

“A smart sustainable city is an innovative city that uses information and communication technologies (ICTs) and other means to improve quality of life, efficiency of urban operation and services, and competitiveness, while ensuring that it meets the needs of present and future generations with respect to economic, social and environmental aspects”.

“A ‘smart city’ is one that…..… dramatically increases the pace at which improves its social economic and environmental (sustainability) outcomes, responding to challenges such as climate change, rapid population growth, and political and economic instability….….by fundamentally improving how it engages society, how it applies to collaborative leadership methods, how it works across disciplines and city systems, and how it uses data information and modern technologies….…. in order to provide better services and quality of life to those in and involved with the city (residents, businesses, visitors), now an for the foreseeable future, without the unfair disadvantage of others or degradation of the natural environment” (ISO/IEC JTC 1/SG 1 N 91, pg. 5)

Smart City Definitions1

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From definition it is evident that smart city initiatives make it possible to address key challenges facing the city, e.g.

• Job creation (the ability of a smart city to create new job opportunities in different sectors)

• Create huge levels of efficiencies within the administration and between the administration other sectors

• Accelerate and improve learning• Improve information sharing in all sectors and increasing the

opportunities for collaboration

Contextualise, co-ordinate, be responsive to and take advantage of smart city initiations that are mandatory and those that initiated within sectors, e.g.

• Smart grid and intelligent transport network initiated of national government

• Conversion to digital TV• Supporting and promoting the visual effects and film industries in

eThekwini• Provision of affordable broadband to all sectors

Why do we need a smart city2

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• Millennium development goalso Education

• NDPo Prioritising economic developmento Partnerships o Urgency of action

• Advances in devices • Storage• Applications• Interoperability• Communications• Mobility

Positive externalities, for example• Other municipalities benefiting from this municipalities

smart city initiatives

What guides a Smart City Strategy

• “industrialising country”• City in transition and transformation• Developmental state

Municipal context

• A key requirement for Economic development • A critical enhancer of health• A promoter of good governance• Creates opportunities for small business• Reduces barriers to entry.• Helps achieve integration, reduce duplication and

increases multiplier opportunities• Improves efficiency and effectiveness

Municipal strategy

National and international context

Trends, technologies and innovations

Ability for Smart City projects in one area to address other priorities

For example:• Economic development• Public Transport• Promoting BEE and SMME development• climate change protection or greening the

economy

Priority of Smart City objective within the municipality

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The IDP and LTDF contain 3 major outcomes (among a number of others)

• Sustainability (especially as it pertains to the environment)

• Transformation (both internal to the municipality and external, i.e. city-wide

• Smart city (less well articulated)

IDP Context

Smart city approach is (should be) a central feature of city strategy responding to city challenges as it offers improved ways to

• Protecting the environment• Speed of change and development• Limited resources• ‘Crowd sourcing’ solutions (citizen

engagement)• Government efficacy• Promote transformation

Significant overlap and interrelationship between the 3 major outcomes

Embracing Integration, synergy and multiplier effects:

• strategically,• tactically, • operationally

Therefore cuts across and impacts very plan within the IDP

Major City Outcomes

National and international

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Key features of Smart City:• Internal & External focus• Technological & non-technological• Embraces partnerships• Integration, co-ordination, collaboration and

interoperability are fundamental to the a smart city• Openness• Leverage and multiplier abilities• Defining the areas of intervention as it is relevant to

your city

Conceptual Overview – Guiding Framework

Smart CityTransformationSustainability

By Boyd Cohen, redesigned by :Manuchis

Some Critical success factors of Smart City:• Leadership, (especially since innovation is central to

smart city frameworks)• A clear and flexible strategy• Human resources and skills• Engagement with relevant sectors• Local applicability• Achievable milestones• Measuring success (especially in the context of

innovations and creative solutions)• Multi-dimensional impact

• Six dimensions to Smart City• Characteristics cut across Sustainability, Transformation and

Smart City • Characteristics vary depending on context and priorities of the

city

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• Innovation• Entrepreneurship• Productivity• Ability to transform• Empowerment

• Educated• Committed to life long learning• Flexible • Creative & innovative• participative

Smart Economy• Public and social services• Transparent and collaborative• Strategic and sustainable in

outlook

• Local, national and international accessibility

• Availability of ICT Infrastructure• Sustainable, and safe infrastructure

• Environmental protection• Environmental sustainability and

resilience• Managed and attractive

open spaces• Pollution management

• Effective health care• Social cohesion• Creative spaces• Safety• Quality education• Cultural and artistic expression• Neighbourhood attractiveness

Conceptual Overview – Guiding Framework (what)

Smart People Smart Governance

Smart Mobility Smart Environment Smart Living

Can elaborate on and define the characteristics of each dimension

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Po

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es

Str

ateg

ies

Pro

gra

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es

Pro

ject

sTa

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Integration: • strategically, • tactically, • operationally

Integration:• Across sectors

S e c t o r s

Conceptual Overview – Guiding Framework (how)

• Smart city approach requires integration across all sectors as well as continuity vertically from strategy to implementation

• Often policies and strategies speak to integration, but this is not always reflected at implementation level.

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Conceptual Overview – Guiding Framework

• Changing mind-sets and behaviour w..r.t acting in a integrated way is one the biggest Change Management issue

• This approach might have some impact on structural issues for the organisation

BUTHuge benefits to be accrued if we were able to work as a team.

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Conceptual Overview – Guiding framework

Solar lighting Electricity & energy office

Urban aesthetics Urban Design

CCTV surveillance ICT

Digital Advertising Planning/Urban Design/ICT

Wireless router ICT for Wi-Fi

Pollution sensor Environmental health

Conventional lighting

Electricity department

Example of street lighting

Taking a different approach: the urban design department might be responsible for poles that can accommodate a number of functions

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Active inclusion of external sectors in delivering a smart city, transformed city, & sustainable city

Conceptual Overview – Guiding Framework

• Integration and collaboration to extend beyond the municipality

• Some sectors are better at doing things than government

• Need active participation in delivery• ICT sector within the city offers opportunities

for job opportunities that need to be realised

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5 Conceptual Overview – Guiding Framework

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ITU: Smart sustainable city – Guiding Framework

ICT COMPONENT OF SMAR CITYTechnical Component

Structure and Process

1. Integrated Platform2. ICT infrastructure is common3. All sectors feed off the common

infrastructure and integrated platform including for external requirements

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Technical Component

Resource Management

Seat Management

Managing risk and compliance

Integrated Enterprise Resource Planning Solutions

Enterprise Applications

Business Unit Applications

Collaboration Strategy

Telephony and Radio Communication

Digital Divide Strategy

Data Warehousing and Information Management

Data Centre Optimisation

IT asset procurement and management

ICT Governance

Network Strategy

Electronic Infrastructure

ICT security

Enterprise Architecture and Standards

EM ICT strategy areas

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Municipality at a glance

Status Does not a have dedicated smart city strategy There are a number of other strategies or initiatives that contribute to Smart City

Strategy, e.g.• ICT strategy (and a number of its sub strategies (Broadband strategy, data

warehouse, GIS etc.).• Transport Strategy’s ITS• IDMS initiative• Energy Office programmes• Others

Pockets of excellence, but lacks coherence. Lack of general understanding or acceptance of common approach to creating a

smart city

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Municipality at a glance

ERP e-Governance

G2BG2C G2G

Employee self service

― FPlite

― Proc of equipment

― RMS

― JDE

― Elipse

― Value Assist

― RRS

― Asset Management

― Elec overtime system

― Performance man sys

― DRL

― Time and Attendance

― HR Suite

― Leave API

― Skills development

― Talent management

― e-Careers

― Property Man System

― Quote management

― COINS

― Capital monitoring app

― Road maint/reporting

― Meter management

― Operational indicators

― eWorks

― Enterprise project man

e-GovIT

― Active Directory

― Management Console for EMPL750

― Novell File and Print, vibe

― SharePoint

― Tibco

― Data warehouse

― Desktop man

― SQL reporting

― IT change request

― Call logging system

― IT asset life cycle management app

― DMS website

― Ward profiles

― Durban website

― Mile

― Imagine Durban

― Sustainable living

― Durban green map

― Remote library web services

― Durban beachfront website

― GIS website

― Surveyor general

― Online payment

― Gift register

― DOI

― Employee self service

CommunicationInformation

― Public Trans MIS

― PME survey

― Crystal reporting

― Geo-database

― City stats

― Questionnaire & surveys

― RMS database

― Effluent MIS

― Laboratory Info Sys

― eMail Services

― SMS

― Instant messenger

― Video conferencing

― EMTV

Delivery Management

― Way-leaves― Grant-in-aid― Hsing ledgers/rentals― Insurance / Pensions― Rank Man system― Fault management― Metro pol sched. sys― Police fines― PME Portal― Libraries― Museum image storage

artefacts catalogue― Cemeteries application― Boardroom booking sys― Hazardous vehicle cert― City awards― Identity management― Contact centre

e-Government

― SOPs― Electronic agendas― C-track/fleet man― Deadline monitoring sys― DMS― RTF workflow― Contract sec man sys― e-learning― Bulk markets― CURA

Event managementCMS landfill

Service provider performBudgeting

Disaster man sysIDP application

Plan trackerPRC booking

Queue man systeme-Ticketing

GIS/CADTrade Licences

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Municipality at a glance

ISSUES• To many independent applications

• Too many different platforms

• Applications not developed with smart city approach in mind (especially with consideration to mobility and collaborating with external organisations/bodies)

• Duplication

• Lack of effective maintenance.

• IT changes not related to overall system changes (non-IT related issues

• Some applications are not used

• There is no naming conventions for the applications

• There are a number of legacy systems

• Maintenance a challenge (financially, logistically and HR)

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Towards a Smart City• Plan for mobility

• Ensure integration

• Work of a single platform for synergistic applications

• Ensure full use of systems

• Implement change management

• Establish applications as a service for mobility and sharing with other municipalities

• Services integration

• Leverage on strengths and opportunities

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The Municipality at a glance7

Sharingilmu.com

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Ad hoc

• Ad hoc, • department based

planning and discrete projects

Opportunity

• Opportunistic project deployments;

• proactive collaboration within and between departments;

• key stakeholders aligned around beginning strategy;

• Barriers to adoption identified

Repeatable

• Recurring projects, events and processes identified for integration

• Formal committees documented strategy, processes and technology with stakeholder buy-in

Managed

• Formal systems for workdata flows;

• Technology in place;• Standards emerge;• Performance

management based on outcomes shift culture, budgets, IT investment and governance structure

Optimized

• Sustainable citywide platform in place;

• Agile continuously improving strategy, IT and governance that allow for autonomy within integrated system of systems

• Superior outcomes that deliver differentiation

Stages in smart city development –International Data Corporation: government insights, 2013

Assessing and Measuring ICT

Business experience

Citizens experience

Others experience

Business experience

Citizens experience

Others experience

Business experience

Citizens experience

Others experience

Business experience

Citizens experience

Others experience

Business experience

Citizens experience

Others experience

What is the experience of these sectors at the various levels

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23Sustainable cities collective

Determining the levels of maturity for each sector

What guides the Smart City Strategy Assessing and Measuring ICT8

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What guides the Smart City Strategy

Way forward

• Acknowledge the need for smart city strategy

• Engage in a change management exercise to support the development of a strategy and its implementation

• Begin the process of creating a strategy, in relation to the transformation strategy and sustainability strategy

• creating a reference group to determine baselines, measurement tools, measure where we are, determine priorities etc.

• Ensure adequate resources are assigned to implementation plans

IEC White Paper, Orchestrating infrastructure for sustainable Smart Cities, p42

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