presentation skills op 09
DESCRIPTION
http://wikieducator.org/Travel_and_TourismTRANSCRIPT
Presentation Skills+
Tourguiding.wordpress.comHillary Jenkins, Otago Polytechnic 2008
• Presentation is the key to being heard and then understood
• It is not always the content that grabs the listener or user, but the packaging
Examples
http://flickr.com/photos/byebyeempire/24236386
http://flickr.com/photos/fbz/388329695/
A good presentation
• Enables the tour guide to show themselves as the
leader and one responsible for the group
• Helps to ascertain control over the group
• Enables the presenter to identify who is following
and who is not
• Standardises the information passed to all
Good presentation
• Qualities of the presenter
– Presents him/her self first
– Is appropriately groomed
– Is motivated
– Speaks for all to hear and understand
– Uses appropriate language
– Uses their hands to show and guide
Good presentation
– Is synchronized with the layout of material
– Keeps eye contact
– Rehearses his/her speech
– Is well informed
– Is able to answer questions
– Gives apology immediately for those they can’t
– Looks for answers and relates it later
Poor presentation
– Does not introduce themselves at the start
– Speaks in a low voice
– Gives wrong information
– Uses inappropriate language
– Does not cater for all listeners
– Uses their hands overly
– Is not appropriately groomed
– Does not maintain contact with audience
Poor presentation
• Does not prepare speech beforehand
• Manufactures answers to questions
• Does not know when to talk and when to stop
• Does not have good supporting material or signage
Activity
Your task is to:
– Design a marking sheet which can be used to assess the qualities of what makes a good tour guide leader
– This is to be done in pairs and presented to the lecturer as a word processed form