presentation resguarda
DESCRIPTION
Ethical Line and Irregularity Reporting for Latin América and the WorldTRANSCRIPT
![Page 1: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/1.jpg)
Ethical Line and Irregularity Reporting for Latin América and the World
![Page 2: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/2.jpg)
What is Resguarda?
![Page 3: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/3.jpg)
RESGUARDA makes anonymous, confidential andindependent channels of communication available to allstaff members and third parties related to an organization(employees, customers, vendors, etc.) to reportfraud, irregularities and any other situations that go againstethics.
![Page 4: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/4.jpg)
How does it work?
![Page 5: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/5.jpg)
Employee – Vendor - Customer
![Page 6: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/6.jpg)
Contact
RESGUARDA
The employee, vendor or customer
contacts RESGUARDA through theweb, by phone, e-mail or otherchannels
![Page 7: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/7.jpg)
24 hs
RESGUARDA sends a detailed case report to the company within the next 24 hs
![Page 8: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/8.jpg)
Which are the communication channels?
![Page 9: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/9.jpg)
Phone collect call (South America and USA)
Fax - line (collect call)
On-line web formWebsite:www.resguarda.com
E-mail ([email protected])
By letter (postal mail)Buenos Aires Offices
![Page 10: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/10.jpg)
Mobile phones and tablets
Text messages
Reception channels under development
![Page 11: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/11.jpg)
Report Management System
![Page 12: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/12.jpg)
- Follow-up on a submitted report
Our platform enables you to:
- Submit a report
- Manage reports through an administration platform
- Document the internal actions for each submitted report
![Page 13: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/13.jpg)
Front web (Whistleblower Zone)
Report manager:Access to the report
administrator(Company Zone)
Inbox: Report receipt and processing
(RESGUARDA Zone)
![Page 14: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/14.jpg)
Front web (Whistleblower Zone)
Report manager:Access to the report
administrator(Company Zone)
Inbox: Report receipt and processing
(RESGUARDA Zone)
Follow-up channel
![Page 15: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/15.jpg)
How to do a report?
![Page 16: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/16.jpg)
Front web (Whistleblower Zone)
![Page 17: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/17.jpg)
Front web (Whistleblower Zone)
![Page 18: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/18.jpg)
Front web (Whistleblower Zone)
![Page 19: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/19.jpg)
Front web (Whistleblower Zone)
![Page 20: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/20.jpg)
Front web (Whistleblower Zone)
![Page 21: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/21.jpg)
How to manage a report?
![Page 22: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/22.jpg)
Report manager:Access to the report
administrator(Company Zone)
![Page 23: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/23.jpg)
Report manager:Access to the report
administrator(Company Zone)
![Page 24: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/24.jpg)
Report manager:Access to the report
administrator(Company Zone)
![Page 25: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/25.jpg)
Report manager:Access to the report
administrator(Company Zone)
![Page 26: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/26.jpg)
Security Standards
![Page 27: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/27.jpg)
On Information Security
- RESGUARDA meets all the standards necessary to ensure the confidentiality and security of information.
- Our reporting circuit is encrypted witha certificate issued by VeriSign.
- Internal controls are performed daily and continously.
- Two Ethical hacking certifications and vulnerability tests are performed every six months.
- We are currently undergoing the process to obtain ISO 27001 certification.
![Page 28: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/28.jpg)
Highlights of Our Service
![Page 29: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/29.jpg)
- Exclusive technology platform
We have our own report management platform. This platform has been specially designed based on our 8-year experience in the report management process.
(*) Operated by Portugese native speakers
(**) Operated by English native speakers
Highlights of Our Service
- 0800 toll free number for the following countries:
Argentina, Brazil (*), Chile, Colombia, Costa Rica, Ecuador, USA(**), Virgin Islands, Mexico, Panama, Peru, Puerto Rico,Uruguay and Venezuela.
![Page 30: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/30.jpg)
• Available communication channels 24/7/365 (24 hours a day, 7 days a week, 365
days a year).
• Simple reporting and administration rules available for reporters and customers.
• Phone support service specialized in different sorts of reporting, devoted full-time
to the task.
• Periodic reports with statistical information on the reports received.
• Guaranteed confidentiality and anonymity of the reporter.
• Resguarda applies all the necessary information security standards and carries out
all the required systems audits.
Highlights of Our Service
![Page 31: Presentation resguarda](https://reader038.vdocuments.site/reader038/viewer/2022110310/559b209b1a28abcf738b46d4/html5/thumbnails/31.jpg)
25 de mayo 555 - Piso 17 Buenos Aires - Argentina Tel/Fax: (54-011) 4313-3035
www.resguarda.comFollow us
Peru: 0-800-00932Puerto Rico: 1-855-7619289Uruguay 000-4052-10128Venezuela: 0-800-162-7357
Argentina: 0-800-999-4636Brazil: 0-800-891-4636Chile: 800-835-133Colombia: 01-800-752-222Costa Rica: 0-800-054-1046
Ecuador: 1-800-000031USA: 1-800-921-2240Virgin Islands (USA): 1-855-761-9069Mexico: 01-800-1233312Panama: 011- 00800-052-1375 Gracias
Thank youMerci