WELCOME TO

Hospitality Supervision

Seminar

JULY 31, 2013

Powered by the Research Team

Supervisory Skills in the HospitalityIndustry

The aim of this activity is to develop the knowledge and understanding required for the supervision of an area in the hospitality industry.

You will learn how to produce evidence for carrying out risk assessments and progress by implementing and monitoring health and safety policies.

Aim and purpose

You will also study leadership skills, how to implement training for your team and the importance of team development.

Introduction

The ability to lead and supervise teams is critical to the success of a hospitality business. This unit introduces learners to the principles of team leadership and supervision in a hospitality business.

Understanding and applying team supervision and development skills is a key requirement of this unit.

The ability to measure the effectiveness of team performance and achievement is a requirement for any successful hospitality business.

Be encouraged to review the role of the supervisor and manager in hospitality businesses, and their impact and influence on team achievement.

Have the opportunity to explain and show team leadership skills. These skills can be developed and measured in practical situations where learners have to demonstrate personal organization, flexibility and other interpersonal skills when leading a team towards achieving the desired objectives.

Key Factors

Attitude Leadership

SkillsKnowledge

WHATIS

ATTITUDE?

What makes LIFE 100%?If

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Is Equal to1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26

A+T+ T+ I+ T+ U+ D+ E

1+20+20+9+20+21+4+5= 100% It is OUR ATTITUDE towards Life and works that

makes our life 100%.

Therefore, ATTITUDE is everything!!!

Leadership

Please Write a One Sentence

Definition for

LEADERSHIP?

Skills

Knowledge

Objectives

Performance objectives

Learning objectives Experience

objectives

BREAK

What makes a Good

Supervisor?

10 IMPORTANT SUPERVISORY

SKILLS

Skills

Communicates effectively Demonstrates technical

expertise Responsible and completes

work without close supervision

Leadership ability

Organized Adapts to and implements

change Promotes key values Team and people building

skills Uses sound judgment Produces results

Skills

CONCRETE EXAMPLES OF SUPERVISORY

TASKS

Supervisors are responsible for:

DelegatingMotivating and praisingDelivering criticism and

disciplineWorking under pressureMeeting tight deadlinesTraining new employeesOrganizing people, projects,

and schedules

Observations

THANK YOU FOR

LISTENING

Have a Great Day!!!

IMPRESSIONS