presentation of training tracks...r12.1 to r12.2 entpwte127 i= 2h45 +lab diy* acfe & acse...

PRESENTATION OF TRAINING TRACKS

FOR COMMUNICATIONS, CLOUD & VERTICALS

6 APRIL 2020

Apri

l 20

2

• Annual Learning Subscription

• Training offer for SALES

• Training offer for PRESALES

• Training offer for POSTSALES• OXO Connect• OmniPCX Enterprise • Rainbow• OpenTouch• OpenTouch Message Center & OpenTouch

Fax Center• OpenTouch Enterprise Cloud • OmniVista 8770 NMS• OmniTouch Contact Center Standard Edition• OpenTouch Customer Service• Hospitality solution

• Training offer for ADMINISTRATORS

AGENDA

Apri

l 20

3

CAPTION

I = xh Individual learning, in hours C= xd Classroom learning, in days V= xh Virtual learning, in hours

Job Function Training course Description (including audience) Associated Certification Logos

— Value Added course, not included in any certification program — —

Training course for expert engineers in charge of complex

configurations, installation & remote service support

ACSEAlcatel-Lucent Enterprise

Certified System Expert

Training course for field engineers in charge of advanced configurations,

installation and service support

ACFEAlcatel-Lucent Enterprise

Certified Field Expert

Training course for presales engineers who design large/complex

networking projects

ACPSAlcatel-Lucent Enterprise

Certified Presales

Training course for presales engineers who design standalone projectsAQPSAlcatel-Lucent Enterprise

Qualified Presales

Training course for sales representatives who sell Alcatel-Lucent

Enterprise products and solutions

ACSRAlcatel-Lucent Enterprise

Certified Sales Representative

Training course for administrators who are responsible for system,

network, operation, maintenance and administration— —

POSTSALES

PRESALES

SALES

I=x h

C=x d

V=x d

Course Name

Reference

I=x h

C=x d

V=x d

Course Name

Reference

I=x h

C=x d

V=x d

Course Name

Reference

I=x h

C=x d

V=x d

Course Name

Reference

I=x h

C=x d

V=x d

Course Name

Reference

I=x h

C=x d

V=x d

Course Name

Reference

ADMINISTRATORSI=x h

C=x d

V=x j

Course Name

Reference

Apri

l 20

4

CAPTION

Training material is provided in English, other languages are optional.

The available languages for training materials are mentioned in the

training tracks with corresponding flags:

• Available in English:

• Available in French:

• Available in Spanish:

• Available in German:

• Available in Chinese:

Apri

l 20

5

ANNUAL LEARNING SUBSCRIPTION

Apri

l 20

6

OUR SOLUTIONANNUAL LEARNING SUBSCRIPTION (ALS)

Education Services innovates to help you maintain your Postsales staff competencies

up-to-date and broaden technical skills via an annuity subscription for individuals at an

attractive price.

The Annual Learning Subscription (ALS) service provides open access to the technical

training content of both ACFE and ACSE levels available on the Knowledge Hub learning

platform.

2 certification tokens are now included per product line when applicable

SILVER

offer Upfront payment

2 Packs for Communications

E-learnings + eBooks +

certification tokens

3 Packs for Network

1 Pack for SMB

https://enterprise-education.csod.com/

https://enterprise-education.csod.com/

Apri

l 20

7

SILVER PACKS FOR COMMUNICATIONSPart Number Designation and Scope of the offer WPL Price

COMMSTE001 COMMUNICATIONS LEARNING SUBSCRIPTION - SILVER PACKOpen access to all eBooks and e-learning + 2 certification tokens included per product line when

applicable (1 ACFE + 1 ACSE renew for ACSE certified only) for:

- OXO Connect

- OpenTouch,

- OpenTouch Message Center, OpenTouch Fax Center

- OmniPCX Enterprise

- DECT

- OmniPCX Record

- OmniVista 8770

- OmniTouch Contact Center Standard Edition

- Hospitality solution

1500 €

1725 $

OPENSTE001OPENTOUCH & OMNIPCX ENTERPRISE LEARNING SUBSCRIPTION – SILVER PACK Open access to all eBooks and e-learning + 2 certification tokens included per product line when

applicable (1 ACFE + 1 ACSE renew for ACSE certified only) for:

- OpenTouch

- OpenTouch Message Center, OpenTouch Fax Center

- OmniPCX Enterprise

- DECT

- OmniPCX Record

- OmniVista 8770

- Hospitality solution

750 €

862,5 $

Apri

l 20

8

SILVER PACKS FOR SMB

Part Number Designation and Scope of the Offer WPL Price

SMB0STE001 COMMS AND NETWORK FOR SMB LEARNING SUBSCRIPTION – SILVER PACK

Open access to all eBooks and e-learning + 2 certification tokens included per product line when

applicable (1 ACFE + 1 ACSE renew for ACSE certified only) for:- OXO Connect - LAN/WLAN for SMB including OmniAccess Stellar WLAN

350 €

402.5 $

Apri

l 20

9

TRAINING OFFER FOR SALES

Apri

l 20

10

SERVICES

COMMUNICATIONS

TRAINING OFFER FOR SALES ON COMMUNICATIONS FREE

Solution Premier Service

SERVWSA003

ACSR

I=30 min

OpenTouch

OPENWSA005

ACSR

I=34 min

Enterprise

Communications Starter

ENTPWSA014

ACSR

I=34 min

OXO Connect

OXOCWSA003

ACSR

I=60 min

CLOUD

VERTICALS

OpenTouch Enterprise

Cloud for SMB and MLE

OTECWSA001

ACSR

I= 60 min

Access to the Cloud Applications (NoD, OTEC, PaLM) on the

Business Store CLD0WSA001

I= 10 min

Optional Training courses not involved in certification program Available languages EN FR ES DETraining courses involved in ACSR certification

Hospitality

HOSPWSA003

ACSR

I=55 min

Healthcare

HEALWSA002

ACSR

I= 90 min

Transportation

TRANWSA002

ACSR

I= 51 min

Education

EDUCWSA002

ACSR

I= 50 min

Rainbow

RAINWSA003

ACSR

I= 60 min

Rainbow CPaaS

RAINWSA020I= 28 min

Fleet Dashboard Tutorial

COMMWSA001I= 15 min

Apri

l 20

11

TRAINING OFFER FOR PRESALES

Apri

l 20

12

TRAINING OFFER FOR PRESALESRAINBOW

FREE

Rainbow CPaaS

RAINWPS001I= 0,5 h

At the end of the course, you will understand

how the Rainbow APIs, SDKs and CPaaS Platform

enable developers to create new apps and

integrate communications into existing core

business apps to provide new services and

processes

Understand quickly and at your own pace online the Rainbow CPaaS & Rainbow UCass solutions

Rainbow UCaaS

RAINWPS002I= 40 min

At the end of the course, you will be able to

describe the Rainbow solution and the

WebRTC gateway

Apri

l 20

13

TRAINING OFFER FOR PRESALESOXO CONNECT

FREE

OXO Connect

OXO Connect Presales

OXOCWPS001I= 4h15

Apri

l 20

14

TRAINING OFFER FOR PRESALESOPENTOUCH MLE FOR NEWCOMERS

FREE

ENTPWPS300

Understand and quote the OXE Business telephony

features in a mono-site configuration

Quote SIP Trunking

ENTPWPS301

Understand and quote the OXE multi-sites and ABC

network architecture

OPENWPS300

Understand and quote the Unified Communication

and Collaboration services

Understand and quote the OTC clients

Understand and quote the Messaging services

OmniPCX Enterprise

Starter

ENTPWPS300

I= 4 h

OmniPCX Enterprise AQPS

ENTPPC1W3

Online MCQ

OmniPCX Enterprise

Starter

ENTPWPS300

I= 4 h

OmniPCX Enterprise

Starter

ENTPWPS300

I= 4 h

OmniPCX Enterprise

Advanced

ENTPWPS301

I= 1h30

OmniPCX Enterprise ACPS

ENTPPC2W3

Online MCQ

OpenTouch UC&C

OPENWPS300I= 3 h

OpenTouch ACPS

OPENPC2W4

Online MCQ

Apri

l 20

15

TRAINING OFFER FOR PRESALESOPENTOUCH MLE FOR EXPERIENCED

OpenTouch for experienced OmniPCX Enterprise for experienced

PREREQ

UIS

ITES

PREREQ

UIS

ITES

ACPS levelOpenTouch

ACPS levelOmniPCX Enterprise

AQPS levelOmniPCX Enterprise

OmniPCX Enterprise

Evolution

from R12.1 to R12.2

ENTPWPS124

I= 1 hOpenTouch evolution

from R2.3.1 to R2.4

OPENWPS234

I= 0,5 h

FREE

OmniPCX Enterprise

Evolution

from R12.2 to R12.3.1

ENTPWPS125

I= 2h30

OpenTouch evolution

from R2.4 to R2.5

OPENWPS235

I= 40 minACPS OpenTouch

renewal embedded

in the course

AQPS & ACPS

OmniPCX Enterprise

renewal embedded

in the course

Apri

l 20

16

TRAINING OFFER FOR PRESALESCONTACT CENTERS

OmniTouch Contact Center Standard Edition OpenTouch Customer Service

PREREQ

UIS

ITES

FREE

OmniTouch Contact

Center Standard EditionACPS

OTCCPC2W2

Online MCQ

OmniTouch Contact

Center Standard Edition

OTCCWPS001

I= 3h

OpenTouch

Customer ServiceACPS

OTCSPC2W1

Online MCQ

OpenTouch Customer

Service

OTCSWPS001

I= 4h


Apri

l 20

17

PREREQ

UIS

ITES

TRAINING OFFER FOR PRESALESHOSPITALITY SOLUTION

FREE

Hospitality Solution ACPS

HOSPPC2W1

Online MCQ

Hospitality Solution

Design

HOSPWPS001

I= 2,5 h

Hospitality Solution for MLE


Apri

l 20

18

PREREQ

UIS

ITES

TRAINING OFFER FOR PRESALESOMNIPCX RECORD

FREE

OmniPCX Record

ORECWPS001I= 1,5 h

Many companies both inside and outside the Call

Center world have a growing need to record

transactions, especially in activities requiring law and

regulations compliance. This is particularly relevant

in financial services, utilities, healthcare, education,

hospitality and public safety organizations.

OmniPCX Record suite is the solution to answer such

business cases.

Learn quickly and at your own pace online how to design and quote this solution!


Apri

l 20

19

PREREQ

UIS

ITES

TRAINING OFFER FOR PRESALESVISUAL AUTOMATED ATTENDANT

FREE

Visual Automated

Attendant

VSAAWPS001

I= 30 min

The Visual Automated Attendant ensures our

customers have a professional image and response

to their callers.

This virtual receptionist offers callers a great

service experience, greeting and routing them

directly to employees, departments or voicemail.



Apri

l 20

20

PREREQ

UIS

ITES

TRAINING OFFER FOR PRESALESVISUAL NOTIFICATION ASSISTANT

FREE

Visual Notification

Assistant

VNA0WPS001

I= 60 min

Learn quickly and at your own pace online how quote this solution!


The Alcatel-Lucent Visual Notification Assistant

provides a simple and flexible, easy-to install,

intuitive notification system. It is an ideal

solution for enterprises across all industries.

Apri

l 20

21

TRAINING OFFER FOR PRESALES OPENTOUCH NOTIFICATION SERVICE

The Alcatel-Lucent OpenTouch Notification Service

(OTNS) is the perfect solution for small and

medium-sized enterprises as it provides a flexible,

easy-to-install alarm and notification system with a

native integration to the Alcatel-Lucent OmniPCX

Enterprise and OmniPCX Office RCE.

OTNS improves incident awareness and helps

protect efficiently enterprise professionals and

customers from injury or danger.


PREREQ

UIS

ITES

FREE

OpenTouch Notification

Service Design

OTNSWPS001

I= 1.5 h


Apri

l 20

22

TRAINING OFFER FOR PRESALES EMERGENCY NOTIFICATION SERVER


PREREQ

UIS

ITES

FREE

Emergency Notification

Server

ENS0WPS001

I= 50 min


The Alcatel-Lucent Emergency Notification Server

(ENS) improves customer and employee safety in

both onsite and remote locations, track the crisis

scenario, and provide conference to synchronize

the actions. ENS can also be inserted in the

customer process for all verticals to synchronize

the team and improve their efficiency

Apri

l 20

23

TRAINING OFFER FOR POSTSALES

Apri

l 20

24

OXO CONNECT

Apri

l 20

25

TRAINING OFFER FOR POSTSALES OXO CONNECT FOR NEWCOMERS

UP TO ACSE LEVEL

UP TO ACFE LEVEL

Starter

OXOCCTE200C= 3 d

OXO Connect ACFE

OXOCTC1W2

Online MCQ

Tap-Lab OXO Connect

OXOCTA0A2C= 2 d

IP/SIP

OXOCCTE201C= 2 d

OXO Connect ACSE

OXOCTC2C2

Class exam

Advanced

OXOCCTE202C= 5 d

Starter

OXOCCTE200C= 3 d

Apri

l 20

26

PREREQ

UIS

ITES

TRAINING OFFER FOR POSTSALES OXO CONNECT FOR EXPERIENCED

ACSE levelOXO Connect

ACFE levelOXO Connect

or

OXO Connect

R2.2 to R3.0 Update

OXOCWTE003

I= 1 h

+lab DIY** Consider 1 to 2 days for testing the

new features in your own lab

OXO Connect R3.0 to

R3.2 Update

OXOCWTE004

I= 1h30

ACFE & ACSE certification renewal

embedded in the course

OXO Connect R3.2 to R4

Update

OXOCWTE005

I= 40 min

Apri

l 20

27

TRAINING OFFER FOR POSTSALES OXO CONNECT ADDED VALUE

OXO Connect Call Center

OXOCXTE107

PREREQ

UIS

ITES


OXO Connect Call Center

OXOCCTE107 C=2d orOXO Connect SIP

Trunking – Workshop

OXOCCTE210

C=2d

PREREQ

UIS

ITES

ACSE levelOXO Connect

Available in French only

Apri

l 20

28

OMNIPCX ENTERPRISE

Apri

l 20

29

TRAINING OFFER FOR POSTSALES OMNIPCX ENTERPRISE FOR NEWCOMERS

OmniPCX Enterprise

Starter

ENTPCTE300

C= 5 d

OmniPCX Enterprise ACFE

ENTPTC1W2

Online MCQ

UP TO ACFE LEVEL

Tap Lab OmniPCX

Enterprise

ENTPTA0A11

C= 2 d

CPU loading

ENTPCTE301C= 2 d

OmniPCX Enterprise ACSE

ENTPTC2C11

Class exam

IP/SIP

ENTPCTE302C= 3 d

UP TO ACSE LEVEL

OmniPCX Enterprise

Starter

ENTPCTE300

C= 5 d

Multisite & Network

ENTPCTE303C= 5 d

Apri

l 20

30

PREREQ

UIS

ITES

TRAINING OFFER FOR POSTSALES OMNIPCX ENTERPRISE FOR EXPERIENCED

ACSE levelOmniPCX Enterprise

ACFE levelOmniPCX enterprise

OmniPCX Enterprise

Evolution from

R11.2.2 to R12.1

ENTPWTE126

I= 3h

or

OmniPCX Enterprise

Evolution from

R12.1 to R12.2

ENTPWTE127

I= 2h45

+lab DIY*



* Consider 2 to 3 days for testing

the new features in your own lab

OmniPCX Enterprise

Evolution from R12.2 to

R12.3.1

ENTPWTE128

I= 1 h

+lab DIY** Consider 1 to 2 days for testing

the new features in your own lab

Apri

l 20

31

PREREQ

UIS

ITES

TRAINING OFFER FOR POSTSALES OMNIPCX ENTERPRISE ADDED VALUE


OpenTouch Session

Border Controller –

Workshop

OPENCTE016

C=3d

PREREQ

UIS

ITES

ACSE levelOmniPCX Enterprise

Learn how to deploy and configure OpenTouch SBC

for SIP trunking

OpenTouch Session Border Controller

OmniPCX Enterprise Native

Encryption

OmniPCX Enterprise

Native Encryption

ENTPCTE320

C=3d 8340 IP DECT

DECTXTE100

8378 DECT IP-xBS & 8379

IBS

DECTCTE200

C= 2 d

DECT

DECT Lone Worker Mode

(BGR 112-139 standard)

DECTWTE001

I= 1h50

OmniPCX Enterprise SIP Trunking

OmniPCX Enterprise SIP

trunking – workshop

ENTPCTE322

C=2d

Available in French only

Apri

l 20

32

TRAINING OFFER FOR POSTSALES OMNIPCX RECORD

PREREQ

UIS

ITES


OmniPCX Record

Installation &

Configuration

ORECWTE100

I= 2 h

online course + practice on your

own demo-lab system

FREE

OmniPCX Record

Installation &

Configuration Workshop

ORECCTE100

C= 5 d

or

Many companies both inside and outside the Call

Center world have a growing need to record

transactions, especially in activities requiring law

and regulations compliance. This is particularly

relevant in financial services, utilities, healthcare,

education, hospitality and public safety

organizations.

OmniPCX Record suite is the solution to answer

such business cases.

Apri

l 20

33

TRAINING OFFER FOR POSTSALES OPENTOUCH NOTIFICATION SERVICE

The Alcatel-Lucent OpenTouch Notification Service

(OTNS) is the perfect solution for small and

medium-sized enterprises as it provides a flexible,

easy-to-install alarm and notification system with a

native integration to the Alcatel-Lucent OmniPCX

Enterprise and OXO Connect.

OTNS improves incident awareness and helps

protect efficiently enterprise professionals and

customers from injury or danger.

Learn quickly and at your own pace online how to install this solution!

PREREQ

UIS

ITES

FREE

OpenTouch Notification

Service

OTNSWTE001

I= 2.5 h



+ Possibility to book 2 days of

remote labs for self-practice

or

Apri

l 20

34

PREREQ

UIS

ITES

TRAINING OFFER FOR POSTSALESVISUAL NOTIFICATION ASSISTANT

FREE

Visual Notification

Assistant

VNA0WTE001

I= 60 min

Learn quickly and at your own pace online how to configure this solution!

The Alcatel-Lucent Visual Notification Assistant

provides a simple and flexible, easy-to install,

intuitive notification system. It is an ideal solution for

enterprises across all industries.


Apri

l 20

35

RAINBOW

Apri

l 20

36

PREREQ

UIS

ITES

TRAINING OFFER FOR POSTSALES RAINBOW

PREREQ

UIS

ITES

ACFE LevelOmniPCX enterprise

ACFE LevelOXO Connect

Rainbow OXO Connect

workshop

RAINCTE001

C= 1 dRainbow OmniPCX

Enterprise workshop

RAINCTE002

C= 1 d

FREERainbow OXO Connect

RAINWTE010I = 1h

Rainbow OmniPCX

Enterprise

RAINWTE020

I = 1,5 h

Self-study online and self-practice

Mandatory prerequisite for the workshop

Learn and practice in a tutored classroom

with the help of a seasoned instructor

FREE

Self-study online and self-practice

Mandatory prerequisite for the workshop

Learn and practice in a tutored classroom

with the help of a seasoned instructor

Automatic ACFE certification after

course completion, only for

ACFE/ACSE certified on OXO Connect

Automatic ACFE certification after course

completion, only for ACFE/ACSE certified on

OmniPCX Enterprise or OpenTouch

Rainbow OXO Connect ACFE Rainbow OmniPCX

EnterpriseACFE

Apri

l 20

37

OPENTOUCH

Apri

l 20

38

PREREQ

UIS

ITES

TRAINING OFFER FOR POSTSALES OPENTOUCH FOR NEWCOMERS

UP TO ACSE LEVEL

UP TO ACFE LEVEL

OpenTouch ACFE

OPENTC1W2

Online MCQ

OpenTouch Starter

OPENCTE300C= 5 d OpenTouch Starter

OPENCTE300C= 5 d

OpenTouch Advanced

OPENCTE301C= 4 d

TAP LAB OpenTouch

OPENCTA0A2C= 2 d

OpenTouch ACSE

OPENTC2C5

Class exam

ACFE levelOmniPCX Enterprise

Apri

l 20

39

PREREQ

UIS

ITES

TRAINING OFFER FOR POSTSALES OPENTOUCH FOR EXPERIENCED

ACSE levelOpenTouch

ACFE levelOpenTouch

or

OpenTouch Evolution

from R2.3.1 to R2.4

OPENWTE237

I= 30 min

ACFE & ACSE certification

renewal embedded in the course

OpenTouch Evolution

from R2.4 to R2.5

OPENWTE238

I= 40 min

FREE

Apri

l 20

40

PREREQ

UIS

ITES

TRAINING OFFER FOR POSTSALES OPENTOUCH ADDED VALUE

ACFE levelOpenTouch

Mobility & Remote worker

Mobility & Remote

worker

OPENXTE225

Apri

l 20

41

PREREQ

UIS

ITES

TRAINING OFFER FOR POSTSALES OPENTOUCH MESSAGE CENTER & OPENTOUCH FAX CENTER


OpenTouch Message Center OpenTouch Fax Center

OpenTouch Message

Center Starter

OTMCXTE200

OpenTouch Fax Center

Starter

OTFCXTE100

OpenTouch

Message CenterACFE

OTMCTC1W1

Online MCQ

OpenTouch Fax Center ACFE

OTFCTC1W1

Online MCQ

Apri

l 20

42

PREREQ

UIS

ITES

TRAINING OFFER FOR POSTSALES OPENTOUCH ENTERPRISE CLOUD

ACSE certifiedOpenTouch

OTECTC2W1 certification token included


Cloud Lab & Play

OTECCTE100

C= 5 d


CloudACSE

OTECTC2W1

Online MCQ

Apri

l 20

43

OMNIVISTA 8770

Apri

l 20

44

PREREQ

UIS

ITES

TRAINING OFFER FOR POSTSALES OMNIVISTA 8770 FOR NEWCOMERS


UP TO ACFE LEVEL

UP TO ACSE LEVEL

Network management

8770CTE200C= 5 d

OmniVista 8770 ACFE

8770TC1W2

Online MCQ

OmniVista 8770

TAP-Lab

8770CTA0A1

C= 1 d

OmniVista 8770 ACSE

8770TC2C2

Class exam

Accounting performance

and reporting

8770CTE201

C= 5 d

Network management

8770CTE200C= 5 d

Directory administration

8770CTE202C= 3 d

Apri

l 20

45

TRAINING OFFER FOR POSTSALES OMNIVISTA 8770 FOR EXPERIENCED

PREREQ

UIS

ITES

ACSE levelOmniVista 8770

orACFE levelOmniVista 8770

FREE

Evolution from

R3.2.8 to R4.0

8770WTE235

I= 15 min

OmniVista 8770


R4.1

8770WTE236

I= 50 min



OmniVista 8770


R4.2

8770WTE237

I= 22 min

Apri

l 20

46

OMNITOUCH CONTACT CENTERS

Apri

l 20

47

PREREQ

UIS

ITES

TRAINING OFFER FOR POSTSALES OMNITOUCH CONTACT CENTER SE

FOR NEWCOMERS


UP to ACFE LEVEL

UP TO ACSE LEVEL

Starter

OTCCTE900C= 3 d

OTCC SE ACFE

OTCCTC1W1

Online MCQ

Advanced

OTCCTE901C= 5 d

Starter

OTCCTE900C= 3 d

Advanced

OTCCTE901C= 5 d

OTCC SE TAP-Lab

OTCCTA0A7C= 2 d

OTCC SE ACSE

OTCCTC2C11

Class exam

Expert

OTCCTE902C= 5 d

Apri

l 20

48

PREREQ

UIS

ITES

TRAINING OFFER FOR POSTSALES OMNITOUCH CONTACT CENTER SE FOR EXPERIENCED

OmniTouch Contact

Center SE Evolution from

R10.5 to R10.8

OTCCWTE001

I= 40 min

ACSE levelOmniTouch Contact Center SE

ACFE levelOmniTouch Contact Center SE

or

FREE

OmniTouch Contact

Center SE Evolution from

R10.8 to R10.10

OTCCWTE002

I= 30 minACFE & ACSE certification

renewal embedded in the course

Apri

l 20

49

OPENTOUCH CUSTOMER SERVICE

Apri

l 20

50

TRAINING OFFER FOR POSTSALES OPENTOUCH CUSTOMER SERVICE

The Postsales training courses and certifications are managed and delivered by our Altitude

Partner.

Please consult their website for information and access Altitude University Knowledge Hub for

courses and certifications registration and ordering. For any question you can also contact them

directly.

A new process has been implemented for automatic certification recognition with Postsales

certifications equivalences (ACFE OTCS <-> ACP System Administrator and ACSE OTCS <-> ACP

Solutions Developer):

• The ACFE OTCS is issued when an individual has passed the certification “ACP System

Administrator” and reciprocally.

• The ACSE OTCS is issued when individual has passed the certification “ACP Solutions

Developer” and reciprocally.

http://www.altitude.com/services/training

https://altitude.csod.com/

mailto:[email protected]

Apri

l 20

51

TRAINING OFFER FOR POSTSALES ALTITUDE UCI TRAINING TRACK

Apri

l 20

52

TRAINING OFFER FOR POSTSALES ALTITUDE UCI TRAINING TRACK

Apri

l 20

53

TRAINING OFFER FOR POSTSALES OTCS AND OXE INTERCONNECTION

PREREQ

UIS

ITES


OTCS and OXE

interconnection

OTCSWTE820

I= 6 h

FREE

Apri

l 20

54

HOSPITALITY SOLUTION

Apri

l 20

55

TRAINING OFFER FOR POSTSALES HOSPITALITY SOLUTION

Hospitality Solution ACSE

HOSPTC2W1

Online MCQ

Hospitality Solution

HOSPCTE001C= 4 d

OmniPCX Enterprise

Starter

ENTPCTE300

C= 5 d

Apri

l 20

56

TRAINING OFFER FOR ADMINISTRATORS

Apri

l 20

57

TRAINING OFFER FOR ADMINISTRATORS OMNIPCX ENTERPRISE

Courses eBooks

OmniPCX Enterprise

Administration Starter

ENTPCAD100

C= 4 d

OmniPCX Enterprise

Administration advanced

ENTPCAD101

C= 5 d

OmniPCX Enterprise


ENTPXAD100

OmniPCX Enterprise

Administration advanced

ENTPXAD101

Apri

l 20

58

TRAINING OFFER FOR ADMINISTRATORS OPENTOUCH

OpenTouch

Administration

OPENCAD300

C= 5 d

PREREQ

UIS

ITES

OmniPCX Enterprise


ENTPCAD100

C= 4 d

Course eBook

OpenTouch

Administration eBook

OPENXAD300

Apri

l 20

59

TRAINING OFFER FOR ADMINISTRATORS OMNIVISTA 8770


and reporting

8770CTE201

C= 5 d

Network management

8770CTE200C= 5 d


8770CTE202C= 3 d


and reporting eBook

8770XTE201

Network management

eBook

8770XTE200


eBook

8770XTE202

Courses eBooks

PREREQ

UIS

ITES

OmniPCX Enterprise


ENTPCAD100

C= 4 d

Apri

l 20

60

TRAINING OFFER FOR ADMINISTRATORS OMNITOUCH CONTACT CENTER STANDARD EDITION

Starter

OTCCTE900C= 3 d

Advanced

OTCCTE901C= 5 d

Starter eBook

OTCCXTE900

Advanced eBook

OTCCXTE901

Courses eBooks

PREREQ

UIS

ITES

OmniPCX Enterprise


ENTPCAD100

C= 4 d

Apri

l 20

61

C O N T A C T U S

WEBSITEwww.al-enterprise.com

Follow us on:

The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.

http://www.al-enterprise.com/

http://twitter.com/ALUEnterprise

http://facebook.com/ALUEnterprise

http://linkedin.com/company/alcatellucententerprise

http://youtube.com/user/enterpriseALU

presentation of training tracks...r12.1 to r12.2 entpwte127 i= 2h45 +lab diy* acfe & acse...

Documents