presentation n pulse 2014

© N-PULSE GmbH

N-PULSE GmbH

Corporate Presentation

Revenue Assurance

2014

- 2 - Confidential Information - No Reproduction Permitted © N-PULSE GmbH

Facts & Figures

• Founded in Königstein, near Frankfurt, Germany

• Ownership Privately-owned

• Share capital € 105.000

• Expert strength 50 + consultants and associate partners

Brief History

• Background N-PULSE was founded in 2000 by Dr. Georg Panagos and Martin Löffler as a specialized and focused consultancy company for the international Telecommunications industry putting emphasis on our independency and deep international

experience.

• Collaboration Cooperation with several System Integrators and Suppliers of the communications Industry.

• Offices Germany and Switzerland

• Operations Worldwide with local associates

Company Profile

A leading independent telecommunications consultancy


A leading independent telecommunications consultancy

• Telco passion - N-PULSE is a high quality consulting company specialised in the telecommunications Industry

• Strong international network of experts N-PULSE consultants are used to working self-determined and independently. Travelling and working abroad is daily business.

• Privately owned independent company N-PULSE is fully privately owned and vendor independent

• Strong telecom and IT consultant backgrounds – our consultants usually have more than 10 years of professional experience

Competence & Credentials

Competencies & Credentials


Expertise

• Strategic positioning and product strategies

(Product and Portfolio management)

• IT Strategies, system selection and replacement

• Business process benchmarking and

improvement

• Benchmarking and Business Intelligence

(Churn, Fraud and Revenue Management)

• Strategic partner definition and selection,

contract negotiation and mediation

• Internationalization and Diversification

• License application and building green field

operators

• Compliance and Standardization

• Security and Data Protection


We turn your ideas and strategies into reality

• Business Case – Product development – detailed planning complemented with market assessments and products suited to fulfil the business case

• Business alignment – analysis of the “fit-for-purpose” of the existent business-, process- and IT-Architecture. Development of gap-analysis and to-be-state

• Hands on project management – we do not only provide concepts but we also actively engage in projects by providing expert resources

• Selecting and implementing the right environment – we support in the selection of the appropriate partners, suppliers, outsourcers or OSS and BSS.

• PoC- We test and validate processes along the new value chain to assure a smooth and friction free launch

Consultancy Approach

Making ideas & strategies work in real life is our strength!


Maximising opportunities - mitigating risks

Business Transformation

Time to Market Service Delivery

Empowered Customers

Network Transformation

Changes in

competition

Changes in

technologies

Changes in

regulations

Changes in

markets and

customers

Regulation & Privatisation

Customers & Partners

Co

mp

eti

tiv

e P

ressu

res

N

ew

Tech

no

log

ies

Challenges for Telecommunication Operators

Require changes

in skills, knowledge

and resources of

operators and

service providers


Expertise based services to suit YOUR operation

Business

Assessment

- Benchmarking

- Business process

Requirement analysis

- Requirements specification

- …

Technical

Assessment

- Functional & technical mapping

& analyses

- Solution assessment

- New solution impact analysis

- …

Technical

Implementation

- Program management

- IT architecture specification

- Functional design

- Audit and acceptance

- …

Operational Business

Consulting

Operational Technical

Consulting

Requires senior consulting expertise (business

and/or technical) with strong repeatable

practice experience

Requires strong technical expertise with

specific technology, supplier and products

experience

Our Consulting Approach and Methodology


N-PULSE in YOUR service and system life cycle

Product Strategy

Service Definition

Roadmap

Define Design

Service Design

Systems

Architecture

Bus. Process Design

Build

Solution

Development

Integration

Solution Testing

Run

Technical Support

Operation

Maintenance

Performance Tuning

Business Analysis Solution Design Implementation Review

User Acceptance

QoS

Audit Performance

Our Consulting Approach and Methodology

Marketing Product Engineering IT Production

Programme Management


Telecommunication Networks

Wireline, Copper, Fiber,

etc

Wireless 2G, 2.5G, 3G,

Wifi, etc

Cable, Analog,Digital,

etc

Inter-

connection Access &

Core

Networks

Network Intelligence & Service Platforms Service

Network

Product &

Service

Development

Service

Delivery

Service

Assurance

Revenue

Management

Operational

Processes

Channels to Customers & Partners Sales &

Marketing

Markets Business

Model

Expert advice for specific business needs

• Customer segmentation and behavior

• On-portal versus Off-portal partners

• Designing a future-proof systems

architecture?

• How much real-time in our BSS and

OSS?

• Impact of IP on revenue assurance

• Wholesale versus retail strategies

• (M)VNOs and ISPs: how to interface?

• IMS: How soon and which transition?

• Is Open Services Architecture (OSA) a

must?

• What transition to IP: Core? Access?

• Are standards (CAMEL, SIP, etc)

really feasible to deploy cost-

effectively?

Challenges for Telecommunication Operators


Covering 3 main functional domains Operations

Operations

Support &

Readiness

Fulfillment Assurance Billing

S/PRM

Support&

Readiness

Supplier/Partner Relationship Mgt

CRM

Support&

Readiness

Customer Relationship

Management

Customer Interface Management

Marketing

Fulfillment

Selling

Order

Handling

Problem

Handling

Customer QoS/

SLA Management

Billing&Collections

Management

SM&O

Support&

Readiness

Service Management & Ops

Retention and Loyalty

Service

Configuration &

Activation

Service

Problem

Handling

Service

Quality

Mgt.

Service Rating

& Usage Mgt.

RM&O

Support&

Readiness

Resource Management & Ops

Resource

Provisioning

Resource

Trouble

Mgt.

Resource

Performance

Management

Resource Data Collection & Processing

S/P

Buying

S/P Order

Mgt.

S/P Problem

ReportingMgt.

S/P Perfor-

mance Mgt.

S/P Settlements &

Billing Mgt.

Supplier/Partner Interface Management

SCP PTT WAP

G/W

Content

Mgt.

Cell

Broadcast

SMS-C

MMS-C Streaming OTA

IN Apps

(e.g.prepay)

Java

Download Other …

Rich Voice

Apps

DRM

Video Apps Games/

Entertain. Apps Corporate

Apps

M-

commerce

VMS

Value Added

Services

Enabling

Services

Access and Core Networks

Business Support Systems (BSS)

Service Platforms and Value-Added Services

Operations Support Systems (OSS)

Functional Coverage of our Consultancy Services


We are different from other consulting companies

Why N-PULSE?

Hands-on and customer-oriented

We are telecom specialists, so there’s no learning curve.

We actively support a fast knowledge transfer in all our projects in order to allow

our customers to solve problems and implement solutions.

Expert and impartial

We have seen and solved your problem somewhere before.

We don’t play politics, we talk straight, make clear recommendations and we are

vendor-independent.

Flexible engagement model

We adapt to the customer context.

We work on fixed-price, time-bound assignments as well as times & material

projects.

Responsible for results

We accompany our customers from concept to implementation.

We assure cost efficiency through small expert teams and best practice

solutions.


We deliver value for money

In total we have delivered more than 200 projects in over 40 countries.

We have delivered over 15 IT architecture blueprint and migration projects to

major operators in record time (average 12 weeks and 4 people).

We have designed over 20 state-of-the-art solutions, including distributed IT-

based convergent charging, through our ability to bring marketing, network and

IT people together.

We have build up more then 5 XVNO/E’s from scratch to final operation

We have conducted over 40 RFIs/RFQs resulting in fast (6-12 weeks), yet

quality selection of key COTS applications.

We have optimized performance of 12 key OSS/BSS applications and saved

our customers significant money and headaches.

We have conducted over 20 technical due diligence projects for operators,

suppliers and investors, in a time-boxed, result-oriented fashion, resulting into

over 80% “success” (transaction completed).

Why N-PULSE?


Software Vendors • Alcatel • Amdocs • CMGLogica • EDS • EDB Telesciences • HP • IBM • Intec •LHS •Lucent • Metasolv •Microsoft • Nokia • Oracle • Portal • Siemens • SGI • Telcordia

Wireless operators and MVNOs • Cable&Wireless • Carphone Warehouse (UK) • Cegetel/SFR (France) • Cellcom (Israel) • China Mobile • Cosmote (Greece) • E-Plus (Germany) • Hutchinson 3G (Italy) • MTN (South Africa) • MTS (Russia) • New World Mobility (China) • Orange • O2 (Ireland, Germany) • Swisscom Mobile • T-Mobile • Turkcell (Turkey) • Vimpelcom (Russia) • Virgin Mobile (UK) • Vistream (Germany) • Vodafone (UK, D, Ireland)

Fixed line operators and ISPs • AOL (France) • Bezeq (Israel) • British Telecom • Czesky Telecom • Deutsche Telekom • Eircom (Ireland) • France Telecom • Golden telecom (Russia) • Nextel (Norway) • PCCW (China) • OTE (Greece) • TeleDenmark • Telekom Austria • Telenor (Norway) • TeliaSonera (Sweden) • Telefonica (Spain) • Tellas (Greece) • Telkom South Africa • Vodafone Arcor (Germany)

References

A huge network of consultants and projects with some of the largest operators and

suppliers speak for themselves


Revenue Assurance

Revenue Assurance Topics


Revenue Assurance - Introduction

• Despite strong effort by most operators in the past year, revenue leakage is still

present

• Leakages of Revenue are real and hit everybody

• Reasons are as manifold as the business is

• Even small percentages easily add up to significant amounts (a loss of only

0,2 % of a big international Telco may reflect the turnover of a small Telco!)

• New technologies and services reveal new leakage sources

• Borders between Fraud and Revenue Assurance are sometimes difficult to

draw. However, RA can help identifying fraud attempts which might

otherwise not be detected

• Actions makes only sense with sufficient Know How – RA systems may

indicate leakage but humans have to start appropriate action


Revenue Assurance - Methodology

• RA requirements vary heavily from operator to operator

• Type of business (retail vs. b2b), Maturity level and technology have strong

impact on individual RA needs and focus

• Hence, there cannot be “one” RA best practice for each and every Telco

• We have taken this into account and with our experience conducted a RA

methodology that allows to adopt to various operator situations:

Alignment with TMF RA best practices and standards

Questionnaires and guidelines that allow for a rapid analysis of current needs

and sweetspots

Huge database of RA requirements to check completeness and provide

suggestions

Templates to quickly collect and condense data from various sources

• We typically perform introductory workshops to better understand corporate

strategy, goals and current needs and environment. This is essential for tailoring

specific proposals geared towards the Telco’s individual needs.


RA Project References

Operator Country Activity FA Project Scope Project

Duration Vodafone Global Global Convergent Operator - Consolidation and definition of global requirements for a RA

tool

- Compilation of a RfP

- Management of the RfP process incl. Evaluation and

management presentation

- Conduction of a feasibility study and business case for building

a global competence center for off-shoring

2012-2013

CYTA Cyprus Fixed line/Mobile - Workshops / Seminars on RA

- Advice on introduction of Revenue Management Processes

- Assessment on the exisiting Reveneue Management

2003-2004

TP SA Poland Incumbent Fixed Line - Revenue Assurance and Risk Management Workshop and

Assessment of the existing Reveneue Environment

- Risk Management processes

- SOX Compliance

2005

Multimedia Polska Poland Fixed Line /Cable TV - Assessment of the RA Processes

- Training in RA

- Advice and Requirement Definition for Revenue Management

through the exisisting and planned solutions

2006

Lannet Greece Fixed Line - Assessment of the RA Processes and evaluation of possible

tools

2004-2006

Polkomtel Poland Mobile Operator Seminar on Revenue Assurance and compliance to SOX

2005

Undisclosed Software

Vendor

USA, Worldwide Vendor - Advisory on BI Products to combine their capabilities for

Revenue Assurance

- Definition of the RA Requirements for a BI – RA Solution

- Implementation Support

- Sales Strategy and Support

2006-2008

Vodafone Germany Germany Mobile Billing Leackage checkpoints and Revenue Assurance Process

Evaluation especially in the Billing Process Chain

2001-2003


RA Project References

Operator Country Activity FA Project Scope Project

Duration Golden Telecom Russia Fixed Line, ISP - Revenue Assurance Assesment

- IT Assessment and alignement to the Business goals

- Business Case for RA: Approach defintion, execution

2004-2005

Vistream Germany MVNE - Developing form scratch among others the Revenue

Management and Assurance Process.

- Implementation of the RA process

- KPIs and Quality parameters for Revenue assurance

2005 - 2007

Telekom Austria Austria Fixed Line - Revenue Management Evaluation

- Requirements Defintion

- Solutions Selection, RFQ Support

- RA Process Defitnion

2002-2005

Batelco Bahrain Fixed Line / Mobile - Definition and Initiation of a Revenue Assurance Project for

retail services for both fixed and mobile services

- Identification of major suspected revenue loss areas

- Definition of methodology for revenue measurement

- Business Process Reviews

3 months - 2006

MTS Russia Mobile - Review of existent RA procedures

- Definition of enhancements

- Definition of System requirements

- Compilation of a Pilot

2004-2005

Verizon Wholesale USA Mobile - RA KPI definition

- Evaluation of BI Solution Demo for RA

- BI and Churn Model for predictive analytics

- Pilot development

2008

E-Plus Germany Mobile - Definition of Business Requirements for RA and Compliance

- Adaptation of a new RA solution for Wholesale customers

- Review and adapt the end to end RA processes

- Business Analysis of RA Requirements for a new Fraud

Solution for the mass market and ISPs

- Enhancement for all the RA Reports

2011-2013


Where to find us

How to contact us

N-PULSE GmbH

Schneidhainer Str. 30

61462 Koenigstein

Tel: +49 (0) 6174254898-0

Fax: +49 (0) 6174254898-9

www.n-pulse.de [email protected]

http://www.n-pulse.de/



presentation n pulse 2014

Documents

independent company

npulse gmbh facts figures

confidential information

existent business

daily business

product strategies product

business intelligence

focused consultancy