e-Government achievements in Slovenia

Tadej GabrijelIT and e-Services Directorate

7 June 2013

2000: first Electronic Commerce and Electronic Signature Act, modernization of Central Population Register

2001: first E-Gov Strategy 2001-2004, SIGOV-CA and SIGEN-CA Certificate Issuing Authorities first State Portal (first e-service: e-order certificates of birth, marriage, death)

2002: First G2G project ZPIZ-CVI-CRP

2003: Second generation of e-gov portal, first generic e-forms system (with e-pay, e-sign), start of life-event approach

2004: e-VEM for sole traders, electronic tax declarations

2005: modernization of Civil status register, Residence register

2006: E-Gov strategy 2006-2010, third generation of e-gov portal, modernization of Vehicles register, e-vehicle registration licence renewal service

2007: electronic form generator, eReminder service for expiration of personal documents

2008: e-VEM for companies, Portal for Children and Youth, eDemocracy modernization of Driving Licences Register

2009: E-Gov strategy SREP, Portal for older people and seniors

2010: e-Gov Action Plan AN SREP by 2015, National Interoperability Portal

2011: e- Social Security Interoperability Platform

2012: EUGO Business Portal (Slovenia Business Point)

E-government in Slovenia

• Some best practice examples with international awards

– E-VEM• The United Nations Public Service Award UNPSA 2009

(Improving the delivery of services, 1st place Europe & North America)

• “Good practice label” in the “European eGovernment Awards 2009”

– IPP/ITDL system (E-democracy)• The United Nations Public Service Award UNPSA 2012

(Fostering participation in public policy-making decisions through innovative mechanisms, 2nd place Europe & North America)

– Electronic data gathering for e-Social Security• The United Nations Public Service Award UNPSA 2013

(Promoting Whole-of-the-government approaches in the Information Age, 1st place Europe & North America)

E-government in Slovenia

Current eGov strategy

Strategy on electronic services developmentand electronic data exchange (July 2009):

•Efficient and effective public administration with the help of e-government

•Increasing user take-up of online e-government services

•Sharing the infrastructure among public institutions and reuse of different modules and other horizontal measures •Support for cross-border services – Single market support

objective 1:Efficiency&effectivness

objective 2:Increase user

Take-up

objective 3:Sharing the

infrastructure

objective 4:Single

market support

• Economic crisis outbreak in 2009

• Government response:– exit strategy, stability programme, various structural measures;

• One of key interventions: simplification of social security system– Ensuring social support to those who really need it,

based on the income and property of the applicants and their families;

– Enable quick, fair and transparent decisions;– stimulate the individuals for their own personal activity;– lower the risks for misuse of the social support system.

Data on income and property of the applicants to be gathered electronically,

minimizing the burden for the applicant and for the decision makers.

e-Social Security: the Social Challenge

• IT system of the social affairs ministry: • Legacy, fragmented, inflexible• Limited connections to other institutions with relevant data sources

• Relevant data sources:– Holding data on income and property of citizens– Numerous (50+), complex and heterogeneous (incl. 21 banks):

• population register, households register, tax administration, ownership of vehicles, ships and boats, ownership of land, companies, dematerialized securities, data on enrolment in education programmes, data on health insurance, pension insurance, employment/unemployment status, money on banks and investment funds...

– Some data sources didn’t exist yet, other largely unprepared

• Personal data protection: fear of creating Big Brother• Time frames: very tight, crisis on the rise

e-Social Security: the 2009/2010 environment

• The complexity of the problem had to be lowered • The managebility of the new system had to be ensured

e-Social Security: Innovations

TRAYCentral tool for standardised execution of smart electronic data enquiries

IO-MODULEData distribution system for flexible synchronous data retrieval

ASYNCHRONOUS MODULESystem for electronic enquiries for special datasources

SECURITY PLATFORMSystem for managing users and their rights

• System working in heavy-duty production mode since 26 January 2012

• The system enables decisions on following social rights, benefits, subsidies and payments:

• child benefits, cash social assistance, income support, state scholarships, reduced kindergarten fee, snack subsidy for elementary and high school students, lunch subsidy for elementary school students, transport subsidy for high school students and students, exemption of payment of social security services, contribution to the payment of a family assistant, rent subsidy, right to covering the difference to full value of health care services, right to the payment of contribution for compulsory health insurance.

• Enquiries for 10.000 persons processed every day, with 50+ datasources (0,5% of total population)

• Collaborative work• project team group with 64 representatives of all major data sources

leadership by (then) Ministry of the public administration

Set of reusable building blocks, ready for use in other systems.

e-Social Security: the Results

• Fair decisions• more efficient distribution of social support

• IT enables enquiries vs. Classic ones• Costs for checking of 10.000 persons with 50 datasources in the

classic old-fashion way (writing paper documents with questions and receiving paper answers, together with all the processing) would be almost 1 million EUR every day

• All the costs for IT-supported enquiries do now not exceed 3000 EUR per day

• Public administration in Slovenia now has a powerful set of reusable building blocks for data enquiries, ready to be used in other systems

• Every re-use: some savings of the development and operating costs• More re-use, more savings

e-Social Security: the Savings

• Doing more and better, with less resources

• Flexibility!– Anticipate future changes, steady and intense

• E-Government is not about technology, it is about governance

• The Five Shifts of e-Government– To global (high impact of global trends to national e-government)– To local (increasingly important role of cities and local governments – up to 70% of

services)– Across domains (multi-agency collaboration is essential for maximizing outputs)– Across borders (people live, study, work, retire abroad; several barriers still exist)– To customers (new technologies and social media allows customers to take

charge)

• E-government as a highly efficient service delivery channel

• Main focus to BACKOFFICE instead of portals

• More USE of e-channels lower operating costs

Road ahead

THANK YOU FOR YOUR ATTENTION!

Tadej Gabrijeltadej.gabrijel@gov.si