presentation mi switch masterline int a-2

www.masterline-international.com

SIMPLIFY YOUR TALK

20 years of experience

MASTERLINE INTERNATIONAL

MI Introduction

System integration

• Voice (IP PBX)

• Transport

Development

• Voice

MI SWITCH



HIGHLIGHTS


Company needs

Services

• Connectivity

• Voice communication

• Security

• Availability

Equipment

• Voice Switch

• Firewall

• WiFi router

HIGHLIGHTS


Open issues

Legacy

Interfaces

Mobile & Fix Access

Fax, POS, Alarm, ISDN

Step by step migration

New functionalities

Protection of existing investment

HIGHLIGHTS


MI Switch solution

One box solution

Integration

User friendly

„State of the art“ design

High end HW

HIGHLIGHTS


Simplify your communication

Same number on every device

Same number everywhere

Services to suit anybody

Easy management & control ?

• Standard TDM phones

• IP phones

• Smart phones (Apple, Android, Windows, …)

• Computers


Voice communication devices

• Announcing

• Recording IVR

• Call centers

• Call managing and monitoring

• Number forwarding

• Supporting FAX, POS, ALARM

services


FUNCTIONALITIES

• Conference calls

• Virtual conference room

• Group calls and Pickup groups

• ALCR – Advanced Least Cost Routing

• Security

• …..

LOADS OF SERVICES

Common Features

• Automated Attendant

• Conference Bridging

• Call Monitoring

• Call Parking

• Call Queuing

• Call Waiting

• Call Transfer

• Database Integration

• Dial by Name

• Music on Hold

• Time Conditions and Grouping

• Voice Mail to Email

• Day/Night Control

• CDR Reports

Group Features

• Custom Inbound Routing

• Call Groups

• Call Queues

• Announcements

• System Recordings

• Music on Hold Groups

• Device Inventory

• PIN Codes

• Incoming Fax Detection

• Conference Calling

• Remote Office

User Features

• Call Fwd Busy, N/A, Always

• Call Hold/Transfer

• Call Join, Conference

• Call Parking Control

• Last Number Redial

• Online Voice Mail Retrieval

• Voice Mail to Email

• Do Not Disturb

• Speed Dial

• Black List (Call Screening)

• Call Recording

• Call Waiting

• Call Presence

Feature SupportFull range of standard PBX functionality

• One Address book

• Click to dial – MS Outlook,

SAP, Lync, etc.

• Same number on many devices

• Extension number everywhere

• Permanent availability


INTEGRATION

• Identity - CLIP, COLP

• Incoming calls management

(GSM, IVR)

• Modular approach

Adding of optional modules

Increasing capacity

• State of the art design

„One box solution“

Integrated versatile

interfaces

• Cost reduction

Step by step migration

Reduction of necessary network

connections

Free calls between distributed premises

BENEFITS


• „TDM/ISDN experience“ +

• WEB user interface (for phone setup, voice mail, ….)

• Call status management and control

USER EXPERIENCE


CALL STATISTICS


VOICEMAIL INTERFACE


• Interoperability

Interface support (FXS, FXO, ISDN, GSM, …)

Analog, digital and IP protocols (DSS1, SSN7, QSIG, CAS, SIP, TLS, SRTP,...)

• User friendly

Administrator and personal web portal

Auto provisioning

Remote access


BENEFITS

• High reliability – MTBF

Dedicated hardware and software

High HW MTBF

Applications

• Redundancy

High availability

„Load sharing“ capacity

Increase of reliability


BENEFITS

• SME

• Gaming and tourism

• Production industry

• Special networks

REFERENCES


• Logistics

• Retail

• Government institutions

• Hotels

• …

Competitive advantages


Aspects Mi Switch Other solutions

Interface implementation –

Wi-Fi, UMTS, Ethernet, VLAN, …

One network element More network elements required

Firewall,

intrusion detection,

…

One network element More network elements required

Licensing No licensing Licenses per user for each

feature

Architecture solution All in one solution – same network

element for different functionalities –

IP PBX, Call Center, Recording, …

Different network elements for

different functionalities

Auto provisioning Available for Aastra, YeaLync phones,

other phones on request

Available for proprietary phones

only, other phones not

supported

Custom solution projects –

pre-analysis, solution proposal,

implementation

Faster response Longer response

Price Significant price reduction

some 10k€

Very high investment

more 100k€

Support Single point of contact

Faster response

Huge support teams

Slower response

Cost / Benefit Optimal ???


Examples o implementation

• MI Switch as IP PBX

• MI Switch as ISDN-SIP converter

• MI Switch as Backup registrar in IP Centrex

• MI Switch as Distributted Call Center

• MI Switch in redundant configuration

• MI Switch in load sharing configuration

• MI Switch as Hotel IP PBX

• MI Switch for Remote clients

• MI Switch for remote locations

• MI Switch Click to Dial

• MI Switch CRM integration

• MI Switch Email to Fax to Email

• MI Switch Mobile IP PBX

• MI Switch for additional applications


ExamplesMI Switch as IP PBX


ExamplesMI Switch as ISDN-SIP converter


ExamplesMI Switch as Backup registrar in IP Centrex


ExamplesMI Switch as Distributted Call Center


ExamplesMI Switch in redundant configuration


ExamplesMI Switch in load sharing configuration


ExamplesMI Switch as Hotel IP PBX


ExamplesMI Switch for Remote clients


ExamplesMI Switch for remote locations


ExamplesMI Switch Click to Dial


ExamplesMI Switch CRM integration


ExamplesMI Switch Email to Fax to Email


ExamplesMI Switch Mobile IP PBX


ExamplesMI Switch for additional applications


THANK YOU

presentation mi switch masterline int a-2

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