presentation infra and cobit

Presented to:

EMC Ionix Service Manager

automates your IT GovernanceInfra Benelux

infra Benelux confidential

www.infra.be

This document contains forward looking statements regarding future operations, product development, product

capabilities and availability dates. This information is subject to substantial uncertainties and is subject to change at

any time without prior notification. Statements contained in this document concerning these matters only reflect EMC²

predictions and / or expectations as of the date of this document and actual results and future plans of EMC² may differ

significantly as a result of, among other things, changes in product strategy resulting from technological, internal

corporate, market and other changes


Infra BeneluxMarkenlaan 11355 BA Almere NEDERLANDTel.: +31 (0)36 539 19 55

Infra BeneluxBredabaan 859

2930 BrasschaatBELGIE

Tel.: +32 (0)3 633 37 85

Infra Benelux28, Rue de Fonteney

92340 Bourg-La-ReineFRANKRIJK

Tel. : +33 (0)145 36 44 81

BENELUX

www.infra.be

IT Governance

• Goals:

• Align IT with the business

• Enable business and maximize benefits

• Use IT resources responsibly

• Manage IT risks appropriately

• Achieve those goals with:


GOOD PRACTICES + GOOD PEOPLE + GOOD TOOLS= SUCCESS!

www.infra.be

Governance comes alive with EMC Ionix SM


• Supporting following domains:

• Plan and organise

• Acquire and implement

• Deliver and support

• Monitor and evaluate

• Through:

• Workflow automation

• Data collection & federation

• Application integration

• Dashboards

• Reporting

Plan and organise

Aquire and implement

Deliver and support

Monitor and

evaluateIT resources

information

www.infra.be

Support CobiT processes


PLAN & ORGANISEMONITOR & EVALUATE

ACQUIRE & IMPLEMENTDELIVER & SUPPORTDS1 Define Service Levels

DS2 Manage third-party services

DS3 Manage performance & capacity

DS4 Ensure continuous service

DS5 Ensure systems security

DS6 Identify and allocate costs

DS7 Educate and train users

DS8 Manage service desk & Incidents

DS9 Manage the configuration

DS10Manage Problems

DS11Manage Data

DS12Manage the physical environment

DS13Manage operations

AI1 Identify automated solutions

AI2 Acquire and maintain software

AI3 Acquire and maintain infrastructure

AI4 Enable operation and use

AI5 Procure IT resources

AI6 Manage changes

AI7 Install & accredit solutions & changes

EMC IONIXSERVICE

MANAGER

EM

C Io

nix

Op

erat

ion

s In

sig

ht

EM

C Ionix D

ata Center A

utomation &

Com

pliance

PO1 Define a strategic plan

PO2 Define the information architecture

PO3 Determine the technological direction

PO4 Define IT processes

PO5 Manage the IT investment

PO6 Communicate mgmt aims & direction

PO7 Manage IT Human Resources

PO8 Manage quality

PO9 Assess and manage risks

PO10Manage projects

EM

C Io

nix

Ser

vice

Dis

cove

ry a

nd

Map

pin

g

ME1 Monitor and evaluate IT performance

ME2 Manage third-party services

ME3 Ensure regulatory compliance

ME4 Provide IT governance

www.infra.be

Plan and Organise

• With EMC Ionix Service Manager:

• Automate workflows for e.g. compliance management, Quality

management, IT human resources management …

• Develop your portfolio

• Perform risk analysis

• Measure service performance and use this as a tool to influence demand


www.infra.be

Plan and organize


• EMC Ionix Service Manager allows you to:

• Define and automate any process you need

• Completely role based

• With embedded quality assurance through dashboards, reporting and

stakeholders satisfaction surveys

www.infra.be

Plan and organize


• Automate your IT Human Resources processes

• Personnel recruitment and retention

• Personnel clearance procedures

• Job change and termination

www.infra.be

Plan and organize

• Automate your IT Human Resources processes

Job performance evaluation


www.infra.be

Plan and organize


• Design your Service Portfolio

• Keep track of the service lifecycle status

• Attach business case to service pipeline

• Automate visibility Service Catalogue

• Define & manage Service Bundles

• Maintain history retired services

www.infra.be

Acquire and implement


• Maintain application software

• Maintain technology infrastructure

• Manage changes

• Install and accredit solutions and changes


www.infra.be

Acquire and implement

• EMC Ionix supports this domain with out-of-the-box:

• Change Management

• Release and Deployment Management

• Service Validation and Testing


www.infra.be

Deliver and support



• Manage your service levels

• Manage your third party services

• Ensure continuous service

• Identify and allocate costs

• Manage sevice desk and incidents

• Manage the configuration

• Manage problems

• Manage data

www.infra.be

Deliver and support

• Monitor:

• Service Levels

• Third party services


www.infra.be

Deliver and support

• Ensure continuous service


www.infra.be

Deliver and support

• Manage service desk and incidents

• Manage configuration

• Problem management


www.infra.be

Monitor and Evaluate


• Monitor and evaluate IT Performance (KPI)

• Monitor and evaluate internal control (audit trail)

• Ensure regulatory compliance

• Provide IT Governance


www.infra.be

Monitor and evaluate

• Built-in, predefined reports

• KPI reporting per process

• Dashboard


www.infra.be

X Factors:


• Fast delivery of governance workflows

• Extremely easy to use drag-and-drop graphical work flow engine

• Superior depth of integrated & configurable functionality out-of-the box

• Enables and promotes continuous improvement


www.infra.be

Thank You!

More info: Christophe Leenknecht

Bredabaan 859

2930 Brasschaat

Belgium

Tel: +32 3 633 37 85

Mobile: +32 478 21 26 21

[email protected]


presentation infra and cobit

Documents

support monitor

monitor

evaluate

document

infra

bedeliver

beplan

bemonitor