presentation group 8

8/11/2019 Presentation Group 8

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Mumbai DabbawalaLessons for Business Management


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Lesson for Business Management

Supply

Chain and

Logistics

Organization

Structure and

Processes

SWOT Analysis

& Porter Five

Forces

Corporate

SocialResponsibility


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Introduction

Dabbawala a

perfect

managementsystem was

started before

independence

during the

British rule in

1890s.

Mahadeo

HavajiBachche

started this

system wit 20

mens n then

it extended to

100.

The cost of

service whichthey use to

provide at

that point of

time was Rs. 2

per month.

EachDabbawala

earns about

5000 to 6000

per month.

Time taken by

them is 3hrs

per day just to

supply

2,00,000

tiffins and

4,00,000

transactions

and the cover

about 60 to 70

kms everyday.

The Six Sigma

performance

is

99.99999999

Now the total

turnover of

the

Dabbawala is

Rs.50 crores.


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Supply Chain Management & LogisticsTime Management

Pick up Dabba from the

Residence/caterer

between 9.30 a.m to

10.30am

Journey in local train

10.34 a.m -11.20 a.m

Unloading and sorting at

destination station 11.20 am

to 12.30 pm

Sorting at destination

station n return journey

2.48pm -3.30pm

Collection of empty Dabba.

1.15 pm to 2.30 pm

Delivery to the respective

customer at exactly 12.30 pm

1pm

Returning Dadda to residence/

caterer -3.30pm -4.00pm


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Supply Chain Management & LogisticsError Free Service


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Organizational Structure & Process

President

Vice President

General Secretary

Treasurer

Directors (9)

Mukadams (800)

Members (5,000)

13 Members


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SWOT Analysis

Wide Range Publicity

Operational Cost Is Low

Catering

Indirect threats from fast foodand hotels

Change in timings

Company transport

High dependability on local

trains

Limited access to education Limited funds

Simplicity in organization

Coordination, team sprit, and

time management Low operation cost

Customer satisfaction

Strength Weakness

OpportunitiesThreats


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Corporate Social Responsibility

HIV awareness through DABBAWALA CHANNEL

Started Dharmshala in Bhimashankar district

Stop Aids Keep Promise

Started Share My Dabba Campaign


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Achievements

Documentary films made by BBC, UTV,MTV,Zee TV, STAR TV, CNBC, CBS,CNN, NDTV, etc.

Case study done by ICFAI Press, Hyderabad; Richards Ivery School of

business, OntariaonCanada; Harvard Business School, USA.

World record in "Best Time Management".

Name in "Gunnies Book" of world record.

Registered with Ripleys "Believe it or Not".

ISO 9001:2000 certificate given by the joint accreditation system of

Australia and New Zealand.

Prince Charles personally visited us and saw our operations. Richards Bransons traveled with us in local train and delivered tiffin box to

employees of Virgin Atlantic.

LUCAS TVSNIQR award for outstanding services organization in 2004


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Conclusion

The concept of dabbawalas is biggest and busiest in the world

Efficient services

Illiterate and semiliterate can also provide services

Great time management during floods

Hard work and sincerity


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Reference


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Presented By

SIDDHARTH KABRA

ROHIT VERMA

SNEHAL PATIL

AKSHAY SAWANT

SHRUTIKA DAHIGAONKAR

presentation group 8

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