Presentation for WAMSS:NAMSS EducationSupporting MSPs at Every Step of their Careers

NAMSS is committed to providing a variety of educational opportunities for MSPs at various points in their careers and through a variety of delivery methods.

Educational Program DesignationsIn-Person CoursesOnline CoursesLive & Recorded WebinarsQuizzesBooks and Tools

Certification Preparation CoursesThese two-day interactive programs are designed to help MSPs assess their knowledge of the CPCS or CPMSM exam content and identify areas in which additional study is necessary before they take the exam.

Certification Preparation CoursesRegistration FeesEarly RegularNAMSS member $489 $539Nonmember $589 $639

How Many CEs Can Participants Earn?14 CE credits

Certification Preparation CoursesHow Can I Host a Prep Course in my Area? Partner with NAMSSSubmit the application form to the NAMSS Executive Office by October 15, 2011Applications will be reviewed by Education CommitteeStates will be notified by December 15, 2011Privately Hosted at Your Facility Contact Kacy Reams, Education Coordinator, kreams@namss.orgSubmit the application form to the NAMSS Executive Office by October 15, 2011 Applications will be reviewed by Education CommitteeSessions will be scheduled according to instructor expertise and availability

Credentialing 101New! A revamp of the former popular program by the same name. This course will be comprised the foundational elements of credentialing combined with information on the accreditation standards, how and when to apply them. This course is a must attend for anyone new to the field and is an excellent refresher for current MSPs wanting to enhance their knowledge.

This course is scheduled as two day course but can be reduced to a one day intense course upon request.

CE AccreditationThe CE Accreditation Process

NAMSS state and chapter associations, nonprofit groups and Corporations can all apply for CE accreditation of educational programs by NAMSS via an efficient on-line application tool.

Application Fees $10 State or chapter if no registration fee is charged $60 State or chapter if a registration fee is charged$95 Non-profit $325 Corporation

Contact: Kacy Reams at kreams@namss.org

Our Newest ToolsNAMSS Comparison Grid of StandardsCPMSM Online Certification Preparation CourseIndustry Updates - Frequent real-time webinars providing updates, tips, tools and examples to help MSPs do their jobs in a more efficient and streamlined approach. Glossary of Terms More than 300 industry terms, definitions and acronyms!Springboards for Success - In these Webinar-based series, seasoned experts focus on important topics that MSPs encounter in their workplace such as credentialing; standards and regulatory compliance; bylaws; and policies and procedures.

New Instructors Alicia I. Azucar, CPCS President, AIA Credentialing & Consulting Services Jersey City, NJ

Stephanie M Russell, CPCS, CPMSM Sr. Med. Staff SpecialistSwedish American Health SystemRockford, IL Janet L Wilson, CPMSM, CPCS Regional Director, Credentials Services, Banner Health WRGreeley, CO Teresa Coburn, CPHQ, CPMSM Director of Medical Staff Services, Trident Health SystemCharleston, SC NAMSS has welcomed four additional instructors to our pool of highly experienced faculty:

Announcing Western Educational Summit

NAMSS will be hosting a Western Educational Summit January 31 February 1, 2012 in Las Vegas, NV.

Courses to potentially be offered: - Credentialing 101 - Becoming Your Own Advocate - CPMSP and CPCS Certification Preparation Courses

Upcoming NAMSS Annual ConferencesNAMSS 36th Annual Conference & ExhibitionSeptember 4-8, 2012 Hilton San Francisco San Francisco, CA

NAMSS 37th Annual Conference & Exhibition September 21-25, 2013 Hollywood, Florida

Virtual ConferenceHas your organization cut travel expenses this year?

The NAMSS Virtual Conference offers 8 sessions that run concurrently throughout the NAMSS Annual Conference. The 60-minute or 90-minute real-time webcast sessions offer individuals different levels of virtual access, depending on your educational interests.

CE AccreditationThe CE Accreditation ProcessNAMSS state and chapter associations, nonprofit groups and Corporations can all apply for accreditation of educational programs by NAMSS

Application Fees $10 State or chapter if no fee is charged $60 State or chapter if a fee is charged$95 Nonprofit $325 Corporation

Contact: Kacy Reams at kreams@namss.org

New Programs in 2011!Becoming Your Own AdvocateA course offered to state associations that provides MSPs with the tools to sell ideas, proposals and plans; build coalitions; and approach problems through solution generation in order to gain confidence in the work place.

Our Newest StuffIndustry UpdatesFrequent real-time webinars providing updates, tips, tools and examples to help MSPs do their jobs in a more efficient and streamlined approach.

Springboards for SuccessIn these Webinar-based series, seasoned experts focus on important topics that MSPs encounter in their workplace such as: credentialing; standards and regulatory compliance; bylaws; and policies and procedures. New topics/series launched quarterly!

NAMSS Certification: Putting MSPs in the Drivers Seat

Fast Certification FactsNAMSS has achieved NCCA accreditation for the CPCS and CPMSM certificationsNAMSS CCN completed a job task analysis which was used to develop the newest versions of the certification exams Implementing a Certificant Referral Program to increase certificant candidates

Why Certify?Certification by NAMSS puts MSPs in the drivers seat: It increases MSPs potential for advancement in any healthcare environment and indicates to their supervisor(s) and accreditation surveyors that they are experts in the field, both which enhance an MSPs value and job security.

Job seekers! Certification is arequirement of many employers,especially in positions of management.

NAMSS Partnerships: Building Recognition for MSPs as the Gatekeepers to Quality Care

NAMSS 2011 Advocacy AgendaTo educate policymakers and healthcare leaders on the value of the MSP in the delivery of healthcareTo advocate for policies and resources that will support MSPs in our evolving rolesTo work with government, accreditation agencies, and association leaders to ensure that patient safety remains the central focus of quality healthcare

Integration of health IT should not be limited to the electronic health recordMSPs should have a one-stop source for a primary source verified file, making the credentialing process more efficientA solution that will not replace MSPs, but allows MSPs to focus time on the investigation of questionable files, OPPE, FPPE, and other quality-focused initiativesThe Ideal Credentialing Solution

Intelligent. Using available technology, the system would perform a cross-check of data elements to verify the physicians identity and to catch adverse information that may not have been reported in the applicationInteroperable. The system would be based online in a secure system that works with credentialing softwareInnovative. Many companies are trying to develop a one-stop credentialing system, but there is no true solution yet availableHow Would it Work?

The Ideal Credentialing Solution would use hospital directory information or a standardized roster to piece together a timeline of physician affiliationsThis would provide a solution to the time-consuming process of investigating time gaps in a physicians application

Affiliation History

Course instructors at Harvard/MIT have expressed interest in having students explore the feasibility of creating the Ideal Credentialing SolutionHarvard/MIT students will also look at existing technology to see how it matches up to the concept of the Ideal Credentialing SolutionNAMSS continues outreach to government and private stakeholders for their thoughts on the Ideal Credentialing SolutionThe Ideal Credentialing Solution

NAMSS in WashingtonIn January, NAMSS President Kate Conklin met with representatives from the following offices in DCDepartment of Veterans AffairsDepartment of Health and Human ServicesESAR-VHPCenters for Medicare and Medicaid ServicesOffice of Clinical Standards and QualitySurvey and Certification GroupOffice of E-Health StandardsSenator John Cornyn (TX)Representative Michael Burgess (TX)

NAMSS in WashingtonIn each meeting, the MSP role was recognized as a vital component of quality healthcareSome staffers were surprised by the lack of transparency and the inefficiencies that complicate credentialingNAMSS was recognized as a true thought leader with the Ideal Credentialing Solution concept

NAMSS in WashingtonWhile at CMS, NAMSS was provided with clarification on some of the most common questions from MSPs on CMS policiesCMS also helped NAMSS identify other federal agencies and offices that have an interest in improving credentialing technologyThe ESAR-VHP team and NAMSS will continue to discuss the best ways to ensure quality credentialing of healthcare providers for disaster response

HFAP StandardsIn 2010, HFAP COO George Reuther contacted NAMSS, giving us the opportunity to recommend revisions to their standardsA five-member NAMSS task force analyzed and recommended edits to the Medical Staff and Allied Health Chapters of the HFAP Standardsproposed the addition of a standard that would require facilities to have a qualified MSP managing the functions of the medical staff departmentEdits were submitted to HFAP in February 2011

Strategic PartnershipsAHLACAQHABMSAMA-OMSSFSMBNAHQ

Other NAMSS Resources

Medical Staffing Ratios SurveyNAMSS commissioned a Medical Staffing Study in 2009 to provide states and individual members with updated data and trends.

The results of the study help:Identify the number and validate the complexity of the application and verification process. Provide a benchmark for facilities to reference when justifying business needs. Indicate how tasks, roles, and responsibilities of medical services staff have expanded and changed over time.

Results of the survey and materials to help maximize its application are available to NAMSS members in the Members Only Section of the Web site.

MSP Video What Is Medical Staff Management? Viewable and downloadable on the NAMSS Web site Emphasizes the value of medical services professionalsDemonstrates the link between MSPs and patient safety

Get Involved with NAMSSNow is the time to start thinking about whether a volunteer leadership position within NAMSS is right for you, and if it is, that you are taking the appropriate steps now to reach that goalReview the Director and Officer Criteria found online in the Nomination of Board Members policyIdentify what steps you should take to achieve your leadership goal Reach out to others for guidance

New Changes to Nominating CriteriaNAMSS Officers: Now requires previous experience as a NAMSS Committee chair or vice-chair, or as a NAMSS Board member.

NAMSS Director at Large: Now includes demonstrated experience on a state association board or a NAMSS committee.

These initial criteria are then considered in conjunction with an applicants formal education, years in the profession, character references and interviews with the Nominating Committee.

What Does NAMSS Currently Offer States? Complimentary booth at the State Fair at the NAMSS Annual Conference NAMSS Review and guidance on state bylaws and policies NAMSS-hosted state Web sites Access to a Director at Large liaison which provides a direct line to NAMSS Board

A state resources page on the NAMSS Web site as well as a state leaders discussion forum (includes PR toolkit, conference planning resources and soon to include a tax and incorporation toolkit)NAMSS give-a-ways and materials for state association meetings

State Affiliation Currently, state associations are not officially affiliated with NAMSS. NAMSS Board of Directors is looking into affiliation and will be seeking input from state leaders at the 2011 Leadership Conference. Affiliation will allow for NAMSS and the state associations to remain separate legal entities, while enabling NAMSS to provide valuable services such as discounted insurance.

What Affiliation May BringThrough affiliation, NAMSS hopes to be able to offer the following additional benefits:Discounted Insurance (Directors and Officers, Liability, Conference Cancellation)Assistance with tax questions and incorporation

NAMSS Web site www.namss.org

NAMSS 2011 Board of DirectorsOfficers

Kate Conklin, BS, CPCS, CPMSMPresident

Constance Riedel, BS, CPMSM, CPCSPresident Elect

Karen Reed, Ph.D., CPMSM Immediate Past President

Melissa Walters, MHA, CPCS, CPMSMTreasurer

John Pastrano, BA, CPCS, CPMSMSecretary

Directors at Large

Christina Cabral, MBA, CPCS, CPMSM

Gwendolyn Davenport, MBA, CPCS

Bonnie Enloe-Gutierrez, BHA, CPCS, CPMSM

Mitzi G. Gorman, CPCS, CPMSM

Debra R. Green, MPA, CPMSM, CPCS

Diane Meldi, MBA, CPCS, CPMSM

Kim Pakney, CPMSM, CPCS

Frances M. Ponsioen, CPCS, CPMSM

Sue F Walther, MPH, CPMSM, CPCS

**NAMSS in-person and online courses, live and recorded Webinars, books, tools, quizzes are designed to meet the needs of MSPs at every stage of their careers. *NAMSS offers education for MSPs through a variety of vehicles to provide a comprehensive program designed to meet the needs of various types of learners.In-person courses take place at various locations across the country and are led by a NAMSS instructor in a group setting.eLearning encompasses various types of education all requiring a computer and internet access. These courses range from online courses, where a participant accesses a program online and can move at their own pace, to Webinars (which are first available live and then may be accessed in a recorded version).Quizzes, in which a participant reads or reviews material and then completes an online quiz to test their knowledge.Books and Tools, which may be ordered or downloaded depending on the tool for MSPs to read and reference.

The following slides highlight some of NAMSS education products and programs. The complete list is available at www.namss.org. **Application forms are available on the Web site and on your USB Drive. Also available are print out fact sheets with how you can host these courses in your states. ***Mark your calendar for our future annual conferences.*NAMSS is hoping to partner with State Associations to deliver this new educational programming. It is a face to face one day course that can be offered in conjunction with your state meetings.**The NAMSS certification programs establish industry standards and serve as a comprehensive measure of knowledge in the field. The Certified Professional in Medical Services Management (CPMSM) and Certified Provider Credentialing Specialist (CPCS) designations identify MSPs who have met an established standard of knowledge and understanding in the field of healthcare credentialing, governance, law, accreditation and regulatory compliance, which will help them perform their duties competently.

Additionally, NAMSS periodically performs a job task analysis (JTA) on both exams to identify the minimum level of competency for MSPs to perform successfully in their jobs. The JTA data is used to develop the newest versions of the certification exams and supports the development of training tools that is enabled by our education committee.*Many certificants report receiving a salary increase as a result of their certification by NAMSS. By achieving your CPCS designation, you gain confidence and demonstrate professional competence in the application of your knowledge. CPCS certificants cite recognition and respect from peers and supervisors as a top value of certification.By achieving certification as a CPMSM, you often gain respect from physicians and medical staff leaders and validate your experience in management of medical services. The knowledge necessary for certification as a CPMSM may require experience beyond your current healthcare environment. By increasing your breadth of knowledge beyond one particular healthcare environment, you increase your marketability, should you choose to seek new employment. Certificants with the CPMSM designation have proven their in-depth knowledge of medical staff bylaws, hospital procedures and standards, management processes and accreditation standards, policies and procedures, which will help them communicate better with physicians and all key stakeholders. **NAMSS is on a strong advocacy mission this year, and our profession is certainly gaining recognition.

*Highlight affiliation history element as a truly unique part of the Ideal Credentialing Solution*Cornyn and Burgess offices were not only selected because Kate is a constituent of each, but because both sit on committees that have oversight over health care legislation. Burgess is an OB/GYN who has a solid knowledge of credentialing.*Point 1: CMS acknowledged credentialing as the first-line of defense against poor care. They recognized NAMSS as a leader in promoting best practices to ensure high-quality credentialing and care.Point 2: Many staffers thought that hospital transparency and proper technology to support credentialing are obvious necessities in healthcare. They were surprised to hear that the reluctance of hospitals to share information and the lack of a fully efficient credentialing system still creates complications in credentialing.Point 3: The purpose of the meetings in DC was to introduce NAMSS and MSPs to federal lawmakers as well as to introduce them to the Ideal Credentialing Solution.*Point 1: Clarification can be found on the Advocacy page of the NAMSS Web site. It clarifies questions on telemedicine and whether or not hospitals need to keep paper copies of physicians credentials on file.Point 2: The CMS Office of E-Health Standards recommended that NAMSS also reach out to the Department of Labor to tell them that having an MSP workforce with the appropriate skills and training is necessary for the delivery of safe healthcare. CMS also encouraged NAMSS to speak with the Department of Commerce, which has an interest in the expansion of telemedicine, which must be supported by comprehensive and efficient credentialing.*Point 1: Many of the revisions involved clarifying and streamlining the standards, or proposing recommendations that would make the standards more in line with the current terminology and practices utilized in HFAP facilities.Point 2: qualified MSPs may not necessarily be certified MSPs. The proposed standard offers certification as a measure of qualification, but NAMSS recognizes that there are many qualified MSPs who entered the profession and through years of experience, have become certified. The standard recognizes this difference.Point 3: The Task Force had a call with George Reuther in February. We expect to hear whether or not HFAP has accepted any of our changes as early as March 2011.*AHLA: NAMSS and AHLAs Medical Staff, Credentialing and Peer Review Practice Group will meet to discuss how to increase transparency among hospitalsCAQH: Version 6 of the CAQH application will include some of the recommendations proposed by NAMSS to make application more hospital-friendlyABMS: NAMSS was invited to nominate a public member to serve on their Database Advisory CommitteeAMA-OMSS/FSMB/NAHQ: These organizations have invited NAMSS leaders to attend their 2011 meetings to continue developing our partnerships

NAMSS continues to reach out to groups such as the American Hospital Association, American Medical Association (full organization), and others. Our outreach in Washington will continue as well.**MSPs are encouraged to share this presentation with other professionals in their healthcare environmentincluding supervisors, human resources personnel, medical directors, chief medical officers, and medical executive committees

**Stay Informed Visit www.namss.org make sure you log-in to receive discounts!*