presentation
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its presentation on ESATRANSCRIPT
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
One of a kind service agreement that bringsyou a perfect balance of services and support.
Premier-ESA Product PresentationPresented By: Bassel Zoueiter
Date: March 12, 2012
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Problems facing IT Managers
InnovationMaintenance
Budget Knowledge
CapacityProfessional Support
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Problems facing IT Managers
Maintain80%
Innovate20%
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Market Awareness
EXCEED & Microsoft are aware of these problems and have partnered up to create a unique services
agreement to address them
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Premier-ESA’s aim
Managing Resources
Premier-ESA
Managing Results
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Premier-ESA
Consultation
Awareness
Deployment
Staff Competency
Support
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Service Categories
Enrolled Products Listed Products
Microsoft Premier Outsourcing
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Enrolled Products
• Consultation• Deployment• Training• Upgrade• Migration
Listed Products
• Service Points - 0 Points
Awareness
• Findings and Recommendations
• Consultation Sessions
• Presentations• Demos• Workshops• Monthly News
Staff Competency
• Public Training• E-Learning• Special
Training Roles• Extended
Voucher Values
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Outsourced Engineer - Optional
• Onsite for 12 months, 8 hours / day discounted by by 20%
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Microsoft Premier Packages
Core
• World-Class, managed support at an affordable price
Foundation
• A value-priced, entry-level solution for those needing a basic support relationship
Standard
• Comprehensive, personalized support through a designated Microsoft contact for those with more complex technical needs
Plus
• Premier Support for those needing extensive proactive services and problem resolution support.
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Microsoft Premier Services
WorkshopsHealth Checks & RAPs
Supportability Reviews
Chalk and Talks Dedicated Support Engineering
Remediation & Optimisation
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Services Flow
EXCEED Microsoft
Provide Value
CoordinationCollaboration
Provide Value
Customer
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Customer Service Entitlements
Service EXCEED MicrosoftConsultation ✓ ✓
IT Assessment ✓ ✓
Planning ✓ ✓
Service Delivery ✓ ✓
Deployment ✓
Private Training ✓
Public Training ✓
Workshops ✓ ✓
Health Checks ✓
Proactive Support ✓
Reactive Support ✓
Premier Online ✓
Add-ons Packs of 100 Points Packs of 20 Hours
*MCS deployment days are available at additional costs from Microsoft
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Service Delivery
Initiation
- Team Introduction- Action plan
Assessment
- Profiling- Gap Analysis- IO Assessment- Private Cloud Assessment
Planning
- Findings & Recommendations- Service Delivery Plan
Service Delivery
- Deployment- Training - Workshops- Support Services- Outsourcing
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Service Delivery
Initiating & Planning Service Execution Closing
Monitoring ,Quality Assurance & Support
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Covered Products
Description Enrolled Listed PremierWindows Services ✓ ✓Active Directory Upgrade ✓ ✓ ✓Exchange 2010 Upgrade ✓ ✓ ✓Exchange 2010 – Unified Messaging ✓ ✓Lync 2010 – Standard ✓ ✓ ✓Lync 2010 - Enterprise ✓ ✓System Center Configurations Manager 2012 ✓ ✓ ✓System Center Operations Manager 2012 ✓ ✓ ✓System Center Virtual Machine Manager 2012 ✓ ✓ ✓System Center Data Protection Manager 2012 ✓ ✓ ✓System Center Service Manager 2012 ✓ ✓ ✓System Center Orchestrator 2012 ✓ ✓Forefront Identity Manager ✓ ✓ ✓SharePoint 2010 ✓ ✓Enterprise Project Management 2010 ✓ ✓Customer Relationship Manager 2010 ✓ ✓Active Directory Rights Management Services ✓ ✓Threat Management Gateway 2010 ✓ ✓
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Service Points
Service Points are a set of pre-agreed upon points that the customer can use for additional services
covering listed & enrolled products
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Service Points
Type Location Consultation Deployment Training Public Workshop
Day EXCEED 40 30 50 5
Day Customer 45 35 45 N.A
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Premier-ESA Team
Customer
Quality Assurance ManagerEXCEED/Mcrosoft
ESA ManagerEXCEED
Technical LeadsEXCEED
Technical Team
EXCEED
Training Manager
EXCEED
TrainersEXCEED/MICROSOFT
Outsourcing Manager
EXCEED
Outsourced Engineers
EXCEED
Technical Account ManagerMicrosoft
Service Delivery ManagerMicrosoft
Technical TeamMicrosoft
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ImproveSatisfaction
Improve Competencies
Increase System Uptime
Reduce Costs
Assist with Software Deployment
Resolve Issues/Incidents
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