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Mitchell1 OnDemand5.com is the end product of repair information that brings your technician productivity to a whole new level.

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The car industry has been behind the marketing curve for many years. The industry has failed to see the value of marketing, possibly because the marketing has failed them so many times. Auto repair shops need to communicate with their customers on a regular basis regarding promotions, service reminders, recommendations, and general information. Results must be measurable, through real time statistics, and increased profits for the shop owner. Mitchell 1 has made a huge impact on the Electronic Marketing Customer Retention (ECRM) industry. Mitchell 1’s program has a robust marketing system including marketing support, detailed reports, and appointment capabilities.

TRANSCRIPT

Page 1: Presentation

Mitchell1 OnDemand5.com is the end product of repair information that brings your

technician productivity to a whole new level.

Page 2: Presentation

• The information has been collected over eight decades

• The information is consistent

• The information is presented in a clear, concise, easy to use format

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• Diagnostics• Repair Information• TSBs• Recalls• Maintenance Requirements• Parts Prices• Labor Times• Vintage Information dating back to

1984• Fluid Types and Volumes that have

been reproduced directly from the Original Equipment Manufacturers (OEM) published works.

OnDemand5.com includes:

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• The aftermarket industry's best Wiring Diagrams,

• Highlight single wires• Zoom in to a specific wire • Enlarge diagrams and retain

high resolution screen and printing clarity

• Search for a specific wire with quick keys

• Users Tips to improve your facilities workflow

• Quick Shortcuts that lead to improved time management

OnDemand5.com brings your service repair facility the best:

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Google Searching Capabilities

• Find answers quickly and easily

• Search TSBs• User Tips• Entire Documents

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Features:

CircuitSelect - Pinpoint and diagnose electrical problems faster than ever with Mitchell 1 CircuitSelect. The power of CircuitSelect allows you to highlight and isolate the wires important to your diagnosis and also enables you to hide the wires you don't want to see, giving you the ability to simplify even the most complex problems.

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Features:• Technical Service Bulletins

(TSB) - Over 200 TSB's and recalls are added to OnDemand5.com every month. Use the time-saving search function to quickly find a relevant TSB or use the filter tool to narrow your search.

• Vintage Information - Every subscriber has access to vintage information, giving you engine mechanical articles, engine performance articles, and wiring diagrams back to 1960.

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Features:

• Oil Circuit Diagrams - Mitchell 1's full-color oil circuit transmission diagrams provide consistency, clarity, and an easy-to-read format.

• Labor Times and Parts Pricing for 1974 - Current domestic and imported vehicle models are included, giving service advisors a huge vehicle selection to produce more estimates.

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Features:

• OEM Part Numbers - OEM part numbers are included with detailed illustrations and manufacturer suggested retail prices (MSRP).

• OEM Scheduled Maintenance Services - Presented in time and mileage intervals, as well as services based on dashboard indicator lights. For quick reference, the maintenance data includes fluid capacities that are broken out separately.

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Benefits:

• Easy-to-Use - Just log-in to the OnDemand5.com home page and you are ready to access your repair and estimating information. The program requires no installation disc, no quarterly updates to install, and no DVD's to manage.

• Easy-to-Learn - The graphical user interface behaves in the same manner as the existing DVD-based product, so the learning curve to find information is minimized.

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Benefits:

• New Data Content - The Mitchell 1 editorial staff consistently creates thousands of new pages on a daily basis. We add about 40G of new articles and graphics every year.

• Monthly Updates - Labor times, parts information, maintenance schedules, and over 2,000 repair articles are loaded to the server every month. This is a seamless update that requires no action by the user.

• Reliability - OnDemand5.com has a proven dependability of 99.99% availability over the past five years, and 95% speed improvement in terms of product navigation and article downloading.

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Our Coverage

• Accessories• Diagnostics• TSBs• Air Bags• Drive Axles• Maintenance• Transmission• AC/Heating• Electrical

• Recalls• Brakes• Emissions• Steering• Alignment• Clutches• Cooling• Suspension• Fluid Specs

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ManagerPlus

• Part look-ups and ordering from an electronic catalog is a necessity

• Write and estimate using your choice of integrated catalogs and be confident you are quoting the customer accurate pricing and be assured the parts are available

• Prices, description and part numbers are automatically transferred to orders

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Manager helps your Repair Facility:

• Project a professional image,• Increase car count• Increase revenue per RO• Stay competitive• Maintain profitability• Seamless Integration with OnDemand5

http://www.mitchell1.com/M1Products/sms/managerplus/index.html

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Manager provides quick and easy access to vital customer information – from payment status to your customers’ birthdays. There’s even a new Customer Loyalty Snapshot so you can instantly recognize your most valuable customers.

Customer Information

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You're in control of your business with Manager. Profit-enhancing information such as recommendations, revisions, and customer history are always at your fingertips. With powerful tools like the Symptom Wizard and integrated maintenance schedules, service writers build accurate, reliable, and profitable estimates and repair orders.

Profit Enhancing Information

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Working Together

Teaming up with industry leaders enables easy price checks and parts ordering. The catalog and vendor you use are your choice.

Integrated Electronics Parts Catalog

Connect to your choice of the leading aftermarket parts catalogs for high-speed electronic parts sourcing andordering.

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Integrated Reports

Maximize your strategy. With over 175 integrated reports, you’ll have the information you need to bemore profitable, efficient and professional.

Data Protection & Recovery

Significantly reduces the disaster recovery costs for your business with immediate return-on-investment. A built in disaster recovery solution stores your data in a secure location that is updated daily. Data recovery also includes Maximum Four Hour Business Day Recovery Response and Enhanced “Remote Control” Recovery Support.

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Your database controls inventoried parts, automatic purchase order generation, historical trends and extensive reporting. With more than 45 inventory and purchasing reports, ManagerPlus gives you complete control of inventory tracking.

Inventory Control

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Price/Markup Matrix

Progressively scale your parts markup according to what you paid for each part. In other words, parts that cost less than a dollar are marked up at a much higher rate than parts that cost $200.