User Guide◄ PREPAID ►

DT 328

Save hundreds of dollars JUST PLUG IT IN

& START SAVING!

1

■ INTRODUCTION 4 MainFeatures 4 ImportantSafetyWarning 4

■ GETTING STARTED 5 InstallationTips 5 CheckingPackageContents 5 BatterySetup 6 Telephonelineconnection 7 Chargingthehandsetbatteries 7

■ NAMES AND CONTROLS 8 Handset 8 BaseUnit 9

■ BASICS 10 Receivingacall 10 Makingacall 10 Calltimer 10 Toadjustthereceivervolume 11 MuteKey 11 Tomutethemicrophone 11 Pre-dialing 11 Redialing 12 ThePhoneBookmemories 12 Tostoreanumberinthephonebook 12 Todialanumberfrommemory 13 Todeletememorycontents 13 HandsetLocator(PagingFunction) 13 Lowbatterywarning 13■ CALLER ID FEATURES 14 ReviewingCallerIDList 15 DialingaCallerIDnumber 15 Deletingentriesfromthecallerlist 15

■ HANDSET SETTING 16 SelectRingerTones 16 SelectRingerVolume 16 KeyLockMode 16

CONTENTS

2

SystemPINnumber 17 Handsetinitialsetting 18■ CHANGING THE BATTERY 19 Batteryreplacementandhandling 19 Replacethebatteries 19

■ POWER FAILURE 19

■ TROUBLE-SHOOTING 20 - 21

■ MAINTENANCE 21

■ REFRESH BATTERY 22

■ CERTIFICATE OF WARRANTY 23

■ OUR COMMITMENT TO YOU 24

■ AUTOMATIC RECHARGE PROGRAM (DIRECT DEBIT FORM) 25 - 26

CONTENTS

3

We make the Ordinary Extraordinary!SavehundredsofdollarsoffyourcallcostswithEzichatandenjoythebenefitsofpre-payingforyourInternationalandNationalcallsaswellasCallstoMobilesatincrediblylowrates.

gotalkbulkpurchasesairtimefrommajorcarriers,thiscombinedwiththebreakthroughtechnologyoftheEzichathandsetenablesustopassonhugecostsavingstoyou.

Becausegotalkisprepaidthisallowsyoutotakecontrolofyourphonebudget.

ThegotalkNetworkisaccessedatalocalcallrate.Thisisconsiderablycheaperthanpayinganormalconnectioncharge.

Call Credit: Itseasy,thephoneincludesbonuscallcredit,simplydialasnormal.Beforeeachgotalkcallconnectsyouautomaticallyhearyourcurrentcreditbalance.

Calls: Australia Ezichatcallsconsistof:National(approx.50Km+),CallstoMobileandInternational.Pleasenote:ForEzichatsameState National calls (approx.50Km+)theStateprefixisrequired.i.e.02030708toensurethebenefitofEzichatrates.

Calls: New Zealand YourlowcostprepaidEzichatserviceisapplicableforallcallsoutsideofyourlocalarea(pleaseconfirmyourlocalcallzonewithyourlocalserviceprovider)ie.LongDistance,CallsToMobile&International.ForEzichatsamearealongdistancecalls,theareaprefixisrequiredie.03,04,06,07,09toensurethebenefitofEzichatrates.

Convenient Recharge Options: Australia

• Freecall1800468255or468fromyourhandset

• Onlineatwww.gotalk.com.au

• AustraliaPost(CashorCredit)

• BPay

• AutoRechargeProgram-page25-26

New Zealand

• Call0800890399or468fromyourhandset

• Onlineatwww.gotalk.co.nz

• Onceyourcreditbalancereaches$5.00aRecordedVoiceAnnouncementpromptsyouto Recharge.Select1onthehandsettoRechargeoverthephonebycreditcard.

Auto Recharge to gain $$$ - SAvE SAvE SAvETakeadvantageofourAutoRechargeProgram.Youraccountwillautomaticallyberechargedwithapredeterminedamountwhenyourbalancedropsdownto$5.00.Rechargeyouraccountwithaslittleas$20.00orasmuchas$100.00atatime.ThisRechargeamountisselectedbyyourselfwhenyouregisterfortheAutoRechargeProgram.Important: When making gotalk Ezichat calls (Long Distance, Calls to Mobiles, International) you will hear your recorded “Welcome... You have $xxx balance...” If this recorded message is not heard, please immediately dial 468 (Customer Service) from the gotalk Ezichat handset. Remember, no recorded “Welcome” means you are paying too much for the call.

4

CongratulationsonyourpurchaseofthisEzichatcordlesstelephone.

YourEzichatDECTcordlesstelephoneisahigh-qualityhomecommunicationsproduct.ItiscarefullydesignedandproducedbyaworldleaderofconsumerandindustrialTelecomequipment.Withpropermaintenanceandcare,itwillprovideyouwithyearsofenjoymentandconvenience.

Important Safety Warnings

–Thiscordlessphonewillbeinoperablewhenmainspowerfails(seepage35)

–Duetomagneticfieldsinthehandset,pleaseensurethatnosharpmetalobjects suchaspinsorneedlesareattachedtothehandset,BEFOREuse.

– Pleaseensurethisproductisturnedoffnearfueldepots,petrolstations,chemical plantsoranypotentialexplosiveatmosphere.

Main Features

1.9 GHz Technology

Superior Range–Theuseof1.9GHzfrequencybandforsignaltransmissionbetweenbaseandhandsetmeansgreatercommunicationrangecomparedtocon-ventional43-49MHzcordlesstelephones.

Ultra-Low-Noise–Thehighfrequencycommunicationalsohassignificantlyre-ducednoiselevel.

Important:To use Caller ID feature, you must subscribe to Caller ID Servicefrom your telephone company, you can see the caller’s phone number on the LCD.

Introduction

5

Checking Package Contents

Makesureyourpackageincludestheitemsshownhere.

1.1Handset.2.Baseunit.3.Batterycover.4.AAArechargeablebatteries,2pieces.5.TelephoneLineCord.6.ACAdaptor.

Installation tipsTominimizeorpreventinterferencewithotherelectricaldevices,thebaseoftheDECTcordlessshouldnotbeplacednearorontopofaTV,microwaveoven,orVCR.

AnADSLin-lineFilterisrequiredtoconnecttoanADSL-Broadbandtelephoneline

Getting Started

6

Battery Setup

1.Removethebatterycompartmentcoveronthehandset,insertthebatteriesintothebatterycompartmentaccordingtothe+/-markingsandreplacethecover.

2.PlugtheACadaptorintothePowerDCsocket,switchiton.

Getting Started

7

Getting Started

3.Placethehandsetinthebase.TheCHARGEindicatorcomesonverifyingthatthebatteryischarging.Chargethehandsetforatleast8continuoushourspriortofirstuse.Theinitialbatterychargeisimportantforbestperformance.

Note:Itisnormalforthehandsetandbasetogetwarmwhenthehandsetischarg-inginthebase.

Caution:UseonlytheEzichatadaptorthatissuppliedwiththisphone.UsingotherACadaptormaydamagethetelephone.

Telephone line connection

4.PlugthetelephonelinecordintotheTELLINEsocketonthebackofthebase.Plugtheotherendintothetelephonelinesocket.

Charging the handset batteries

Youmustchargethehandsetbatteriesfor8continuoushoursthefirsttimeyouusethem.Duringcharging,thebatteryiconisasshownbelow.

Note:Batteriesandhandsetmaybecomewarmduringcharging.Thisisnormal.

8

Names and Controls

Handset

1.Beltclip2.CID(CallerIDretrievekey)/Recall.3.Cancelkey/Mute4.IntercomKey(operationalonlyonmodelDT369)5.Chargingcontacts6.Receiver7.LCDscreen

8. ProgramKey9. Phonekey10.Memorykey11.Keypad0-912.*/Lockkey13.#key14.Redialkey

9

Names and Controls

Base Unit

1.Handsetcradle2.CHARGELED3.Pagekey

LCD SCREEN MESSAGES

10

Basics

Receiving a call

Whenanincomingcallisreceived,thephonewillringonthehandsetandthehand-setwillshowthecallerinformation.

*Note:AsubscriptionisrequiredfromyourlocalphonecompanytoreceiveCallerIDinformationonyourphone.SeeCallerIDFeatures,page15.

1.Pressthe keytoanswerthecall.

Note:Ifthehandsetisinthebasecradle,thephonewillentertalkmodeautomati-callyassoonasyoupickthehandsetupfromthebasecradle.

2.Pressthe keyonceagaintohangupthecall.

Making a call

1.Pressthe keytogooffhook.

Note:Ifthehandsetisinthebasecradle,pickthehandsetupbeforepressingthekey.

2.Dialthephonenumber.Thescreenshowsthenumberasyouenterit.

3.Toendthecall,press keyagainorplacethehandsetonthebasecradle.

Call timer

Thehandsetwillautomaticallytimethedurationofalloutgoingorincomingcalls.Thehandsetdisplayshowsthecalldurationwhenthecallisendedfor5seconds.

11

Basics

To adjust the receiver volume

1.Whenthephoneisonhook,press andthenthe[4]key.Thehandsetenters thereceivervolumeadjustmentmode.Therearethreereceiverlevelsoflow, mediumandhighselectionsbypressingthe[1],[2]and[3]keysrespectively.

2.Oncetheselectionkeyispressed,pressthe keyagaintostorethenew setting.Ifthe keyispressedinstead,theoriginalreceiverlevelisrestored.

Mute Key

Tohaveaprivate,off-lineconversation,usetheMUTEfeature.Thecallerontheotherendofthelinecannothearyou,butyoucanhearthem.

To mute the microphone

1.Whileacallisinprogress,pressthe keyonce.TheMutesymbol( )will appearontheLCD.

2.Pressthe keyagaintoresumeyourtelephoneconversation.

Pre-dialing (up to 18 digits)

1.WhenthephoneisOFF(notinTALKmode),enterthetelephonenumber.The numberisdisplayedasyouenterit.Ifyouwanttocorrectawrongentrydigit, pressthe keytoremovethelastentereddigit.

2.Afteryouhavecompletedtheentryofthetelephonenumber,pressthe keyto switchtoTALKmodeandtheenterednumberwillbedialedautomatically.

12

Basics

Redialing (up to 18 digits)

1.MakesurethephoneisOFF(notinTALKmode).

2.Tocalloneofthelastfivenumbersdialed,press repeatedlyuntilthenumber youwantisdisplayedontheLCD,thenpressthe key.

OR

1.MakesurethephoneisONbypressing key.

2.Press keytoredialthelastnumber

The Phone Book memories

■Youcanstoreupto10ofyourmostfrequentlyusednumbers.

To store a number in the phone book

1.Press then toenterthememoryeditingmode.

2.Pressthe keytoscrolltooneofthe(0-9)locationsforstoringthenumber(if thelocationshownalreadyhasanumber,thatnumbermaybeover-writtenby thenewnumber).

3.Ifthelocationselectedalreadyhasanumberstoredandyouwanttoreplaceit, holdthe keywillclearthestorednumber.Otherwisepress key repeatedlytoselectanemptylocation.

4.Enterthedesiredtelephonenumber.Incaseawrongdigitisentered,pressthe keytodeletethedigitforcorrection.Ifyouwishtoaddapause,press key atthedesiredlocation

5.Pressthe keytostorethenewnumberintothememory.

13

Basics

To dial a number from memory

1.MakesurethephoneisOFF(notinTALKmode).

2.Press repeatedlytoscrolltothenumberyouwanttodial. OR Press keythenpressnumerickey(0-9)toselectthedesirednumber.

3.Pressthe key

Note:Ifthephonenumbercontainsmorethan10digits,pressthe keywilltogglethedisplaytodisplaythe“remaining”digits.

To delete memory contents

1.Press then toenterthememoryeditingmode.2.Press keyrepeatedlyuntilthenumberyouwishtodeleteisdisplayed.3.Longpress keytoclearthestorednumber.4.Press keytoconfirm,andconfirmationtonecanbeheard.

Handset Locator (Paging Function)

Thisfeaturehelpstolocateamisplacedhandset.Press[Page]buttononthebase,thehandsetwillbeepcontinuouslyfor60secondsoruntilyoudooneofthefollowing:

1.Press keyonthehandset.

2.Press[Page]keyagain.

Low battery warning

Therearethreeshortbeepstoalertthatthebatteryisemptyandthebatteryneedstoberecharged.Afterthebeeps,thebatteryiconwillindicatethebatteryisemptyasshowing( ).

Page

Charge

14

Caller ID features

TousetheCallerIDyoumustfirstsubscribetoyournetworkServiceProvider’sCallerIDService.Thenetworkoperatormayapplyasmallregularchargeforthisservice.IfyousubscribetoCallerIDService,youcanseeonthedisplaythecaller’sphonenumber(unlessthenumberhasbeenwithheld).

Whenyoureceiveacall,thecaller’stelephonenumberwillappearonthedisplay.Ifthecallerhaswithheldtheirnumber,theLCDwillshow“------”orempty.

Whenthereisanincomingcallandithasnotbeenanswered,theunansweredcallwillbestoredintheCallerIDListandtheNewMissedCallIconwillbedisplayed.

Whenthereisanunansweredincomingcall,thecaller’snumberisstoredintheCallerIDList.TheCallerIDListholdsthetelephonenumbersofthelast15unan-sweredcalls.YoucanchecktheCallerIDListandscrollthroughthelistanddialnumbersfromthelist(describedinReviewingCallerIDListsection).Whenthereisacallreceivedandthecallslistisfull,thentheoldestentrywillbedeletedautomaticallyfromthememory.

NoteIfthephonenumbercontainsmorethan10digits,pressthe keywilltogglethedisplaytodisplaythe“remaining”digits.

15

Caller ID features

Reviewing Caller ID ListWhenthehandsetisatstandbymode,press keyandtheCallerIDlistofthelast15unansweredcallswillshow.Themostrecentunansweredcallwillbeshownasfirstrecord.Theusermaypressthe keytoscrollfromthemostrecenttotheoldest.Ifithasreachedtheoldestrecord,thedisplaywillshow“------------“.Furtherpressofthe keywillgobacktothefirstrecordandcontinuescrollingfromthere.

Press willexitandreturntostandbymode.

Note:

■ Ifthereisnounansweredcall,thedisplaywillshow“-----------”whenyoupress keyatstandbymode.

■ Afteryoureviewunansweredcallsandreturntostandbymode,thenewmissed calliconwilldisappearfromLCD.

Dialing a Caller ID number

1.MakesurethephoneisOFF(notinTALKmode).

2.Press keyrepeatedlytoselectthedesiredCallerIDentry.

3.Press key.Thenumberdialsautomatically.

Deleting entries from the caller list

1.MakesurethephoneisOFF(notinTALKmode).

2.Press keyrepeatedlyuntilyoufindtheentryyouwanttodelete.

3.Longpress keytodeletethepresentnumberandthenthenextentrywillbe shown.

16

Handset Setting

Select Ringer Tones

1.ToentertheRingertoneselection,pressthe andthenthe[5]key.Thereare 6differentringermelodiesselectableviathe[1]to[6]keys.Thehandsetwill providetherespectiveringingmelodywhenanyofthesekeysarepressed.

2.Press whentherequiredmelodyisselected.

Select Ringer volume

1.Toentertheringervolumeselection,pressthe andthenthe[6]key.Thereare 3ringervolumelevels,low,mediumandhigh,selectableviathe[1],[2]and[3] keys.

2.Press keytostorethesetting.

Key Lock Mode

Youcanlockthekeypadtopreventkeysfromaccidentallybeingpressed.Tolockthekeypad:

1.Longpress keyandthekeyiconwillbedisplayed.

2.Tounlock,longpress keyagain.Whenthehandsetisunlocked,thekeyicon willdisappearonthedisplay.

Note:Keylockisdisabledintheeventofanincomingcall,butreturnstokeylockwhenthecallends.

17

Handset Setting

System PIN number

TheEzichatDECThasabuilt-insystemPINwhichisusedforpreventingmisuseofcertainfeaturesoraccidentalmis-programmingofcertainfeatures.ThefactorydefaultsettingforthePinNumberis0000.Youcanchangeittoanyotherfourdigitsyoucanremembereasily.

TochangethePINnumberproceedasfollows:

1.Press andthen[1]key.

2.Thescreenshows“----”topromptyoutoinputthecurrentPIN(factorydefaultis 0000).

3.EnterthecurrentPINnumberthenfollowedby key.

4.The“----”willbeshownagain.

5.Enterthenew4digitnumericPINfollowedby key.

6.The“----”willbeshownagain.

7.Enterthenew4-digitnumericPINfollowedby keyagainforconfirmation.

18

Handset Setting

Handset Initial Setting

Function InitialSetting DialingMode ToneHandsetRingerVolume 3HandsetRingerPattern 2HandsetReceiverVolume 2PINNumber 0000RecallTime 100ms

19

Changing the battery

Battery replacement and handling

Whentheoperatingtimebecomesshortevenafterabatteryisrecharged,pleasereplacethebatteries.

Withnormalusage,yourbatteryshouldlastapproximatelyoneyear.

Caution:

• Useonlythespecifiedbatterytype(AAANi-MH1.2V,550mAh).• Onlyuserechargeablebatteries.• Neverthrowthebatteryintoafire,disassembleitorheatit.• Donotremoveordamagethebatterycasing.

Replace the batteries

1.Slideoffthebatterycompartmentcover.2.Removethebatteriesfromthecompartment.3.Insertthenewbatteriesaccordingtothepolarityprinted.4.Putthebatterycompartmentcoverbackon.5.Placehandsetonthebasetochargefor8hours.

Note:Chargethehandsetbatteriesforatleast8hourscontinuouslypriortofirstuse.Theinitialchargeisimportantforbestperformance.Batteriesandhandsetmaybecomewarmduringcharging.Thisisnormal

Caution:Toreducetheriskoffireorpersonalinjury,useAAA1.2V,550mAhre-chargeablebatteries.

Undernocircumstancesshouldnon-rechargeablebatteriesbeused.Useofincor-rectbatterieswillinvalidateyourwarrantyandmaydamagethetelephone.

POWER FAILURE

Whenpowerisoff,youwillnotbeabletomakeorreceivecallswiththeDECTtelephone.

20

Trouble-shooting

Caller-ID No Display• Isthebatteryfullycharged?Chargethebatteries.• MakesurethattheACmainspowerisconnectedandswitchedon.Disconnect thebasefromtheplugandplugitinagain.• HaveyousubscribedtotheCallerIDservicefromyourlocaltelephone company?Thedisplaywillnotworkunlessyoudothis.

Telephone No dial tone• Checkinstallation: -Isthebasepowercordconnectedtoaworkingoutlet? -Isthetelephonelinecordconnectedtothebaseunitandthewalljack? -Disconnectthebasefromthewalljackandconnectanothertothesamejack.If thereisnodialtoneinthesecondphone,theproblemmightbeyourwiringor localservice. -Isthehandsetoutofrangeofthebase? -Makesurethebatteriesareproperlycharged(atleast8continuoushours). -Arethebatteriesinstalledproperly? -Didthehandsetbeepwhenyoupressthe ? -DidtheCHARGEindicatorcomeonduringbatterycharging?Thebatteriesmay needtobecharged.

Phone Beeps• Ifitdoesnotwork,chargethebatteriesfor8continuoushours.• Replacebatteries.

Dialing from memory•Didyouprogramthememoriescorrectly?

21

Trouble-shooting

Causes of poor reception• Aluminumsiding.• Foilbackingoninsulation.• Heatingductsandothermetalconstructioncanshieldradiosignals.• Youaretooclosetoappliancessuchasmicrowaves,stoves,computersetc.• Atmosphericconditions,suchasstorms.• Baseisinstalledinthebasementorlowerfloorofthehouse.• Handsetbatteriesarelow.• Youareoutofrangeofthebase.

Australia:gotalk Customer Care: 1800 468 255

New Zealand:gotalk Customer Care: 0800 890 399

MAINTENANCE

Thefreedomthatyourcordlesstelephonecanofferisfullydependentontheperformanceoftherechargeablebatteriesinthehandset.Tomaximizethebatteryperformance,followtheseguidelines:

Charge batteries for at least 8 continuous hours.Beforeinitialuseofyournewbattery,chargethemforatleast8hourscontinuously.Theproperinitialchargingisveryimportanttomaximizethebatteryperformance.

Battery PerformanceTokeepyourbatteriesinthebestcondition,leavethehandsetoffthebaseforafewhoursatatime.Runningthebatteriesrightdownatleastonceaweekwillhelpthemlastaslongaspossible.

22

Refresh battery

Ifyourbatteriesseemtoneedrechargingmoreoftenthanusual,itmayhavelostpartofitschargingcapacitybecauseofprematurerecharges.Tobringbackitsfullcapacity,try“refreshing”thebatteries:

1.FirstdischargethebatteriesbyleavingthehandsetinTALKmodeuntilBattery Lowindicatorturnson(Disconnectthebasefromthephoneline,sothatyourline isnotbusyallthetime.)

2.Thenchargeitfor8continuoushours.

3.Repeattheaboveoncemore.

23

CERTIFICATE OF WARRANTYgotalkwillreplace,oratitsoption,repairtheapplianceifitisfoundtobedefectiveduetofaultymaterialsorworkmanshipwithin12monthsofitspurchase.

ThisWarrantydoesnotcoveranydefectcausedby:

a.Unauthorisedalterations,modificationsorrepairstotheapplianceb.Impact,Misusec.Powersurge/lightningdamaged.Liquidingress

TheoccurrenceofanyoneormoreofwhichwillrenderthisWarrantyvoid.IntheeventthattheproductdoesnotconformtothisWarranty,theProductshouldbeshippedordelivered,freightpre-paid,withevidenceoforiginalpurchase(e.g.copyofthesalesdocket),totheWarrantor:

AU: gotalkPOBox5577,WestChatswood,1515,Australia

NZ:gotalkPOBox41132St.Lukes,Auckland,1346,NewZealand

Please complete the section below for WarrantyRegistration and return to:

Australia: gotalk Customer Care POBox5577,WestChatswood,1515,Australia

Telephone Number: AU - 1800 468 255 NZ - 0800 890 399

gotalkModelNo.…………..........……...……………....................................................SerialNo.………………………..............................…...................................................NameofRetailer:……………………..…........………...................................................DateofPurchase…............/…............/….........….....CustomerName:…………………...…..……..………...................................................Telephone:…………………..........................................................................................CustomerAddress:………………………..….………..................................................………………………………..…………….……………..................................................………………………...........................……..…………..................................................Postcode:....................................

24

Our commitment to you...Drawing arrangements:OnceyourDirectDebitissetup,gotalk™Ltd/gotalk™PtyLtdwilldrawtheamountfromyouraccountwhenyoureachyourminimumbalanceoronthedayofthemonthspecified.

Wherethedatefallsonanon-businessday,wewilldrawtheamountonthenextbusinessday.Wewillnotchangethedollaramountofdrawingswithoutyourpriorapproval.

WereservetherighttocancelthegotalkAutoRechargeProgram(ARP)gotalk™PtyLtdPayPlandrawingarrangementsifthreeormoredrawingsarereturnedunpaidbyyournominatedFinancialInstitutionandtoarrangewithyouanalternatepaymentmethod.

WewillkeepallinformationpertainingtoyournominatedaccountattheFinancialInstitution,privateandconfidential.

Your rights:YoumayterminatethegotalkARP/gotalk™PtyLtdPayPlandrawingarrangementsatanytimebygivingwrittennoticetous.Suchnoticeshouldbereceivedbyusatleast(10)tenbusi-nessdayspriortotheduedate.

YoumaystoppaymentofadrawingunderthegotalkARP/gotalk™PtyLtdPayPlanbygivingwrittennoticetous.Suchnoticeshouldbereceivedbyusatleast(10)tenbusinessdayspriortotheduedate.

Youmayrequestchangestothedrawingamountand/orfrequencyofgotalkARP/gotalk™PtyLtdPayPlandrawingsbycontactingusviafacsimile(AU:1800680966-NZ:099290936),letterandadvisingyourrequirementsnolessthan(10)tenbusinessdayspriortotheduedate.

Whereyouconsiderthatadrawinghasbeeninitiatedincorrectly(outsidethegotalkARP/gotalk™PtyLtdPayPlanarrangements)youshouldtakethematterupdirectlywithus(Cus-tomerServiceNumberAU:1800468255-NZ:0800290393)orlodgeaDirectDebitClaimthroughyourFinancialInstitution.

Your commitment to us...Your responsibilities:Itisyourresponsibilitytoensurethatsufficientfundsareavailableinthenominatedaccounttomeetadrawingonitsduedate.

ItisyourresponsibilitytoensurethattheauthorisationgiventodrawonthenominatedaccountisidenticaltotheaccountsigninginstructionheldbytheFinancialInstitutionwheretheaccountisbased.

ItisyourresponsibilitytoadviseusiftheaccountnominatedbyyoutoreceivethegotalkARPdrawingsistransferredorclosed.

ItisyourresponsibilitytoarrangewithusasuitablealternatepaymentmethodifthegotalkARPdrawingarrangementsarecancelledeitherbyyourselvesorthenominatedFinancialInstitution.

www.gotalk.co.nzgotalk Pty. Ltd. IRD 92 471 322

POBox41132St.Lukes,Auckland,1346,NewZealand 0800890399 099290936

POBox5577,WestChatswood,1515,Australia

25

Never run out of credit again!Wewillrechargeyouraccount,justletusknowwhen,howmuchandyourpaymentdetails.Thereare3optionsforAutoTopUpsoyoucanpickwhatsuitsyou.

Low Balance-Whenbalancereachesbelow$5we’lltopitup.

ToregisterforAuto-Top-UpsignintoMyAccountonlineatwww.gotalk.com.au/myaccountselectyourserviceandthenselect‘AddAuto-Top-Up’andfillinyourdetails.

FormoreinfocallCustomerServiceorvisitwww.gotalk.com.au/autotopup

Auto Top Up

26

FAQ’s

Q: What happens if I move house? A: Simplycall1300720880toregisteryournewnumber

Q: Can you run a fax machine via the Ezichat line? -e.g2extensionsinthehouseextension1hastheezichatpluggedinandthe extension2hasthefaxpluggedin. A: Bothunitswillworkonthesameline,independentlyofeachother,onlythe ezichatunitwillachievegotalk`sezichatpreferentialcallrates.

Q: Can I place a call through my current long distance provider without using the ezichat service? A: Yesyoucan,bydialingyourlongdistanceprovider’soverridecodebeforethe number,egifyourcurrentcarrierisgotalk,entergotalk’soverridecode1434.

Q: When you run out of credit and don’t recharge, then try to make an STD, Calls to Mobile or international call, what happens? A: Youwillheararecordedannouncementandpromptedtorecharge.Ifyouwish tomakeanapplicablecall,youwillhavetouseanoverridecodeoranother non-ezichathandset.

Q: What if the phone doesn’t ring when a call is incoming? A: Checktheringtoneandvolume,placehandsetbackonbase,pickitup,then checkthedialtonecanbeheardwhenpressingthesendkey,hangupandtry again.

Ifyouexperienceanydifficulties,pleasecallcustomerserviceon

AU: 1800 468 255 NZ: 0800 890 399 for assistance

(orHOTKey-Dial468).

27

Save with gotalk!Enjoy the convenience of a single bill for

all your telecommunication services

gotalkoffersafullportfoliooftelecommunicationservicesfor

residentialcustomers,rangingfromhomephoneplanstomobileservices

&internetservices.

Switchingtogotalkiseasy!

JustspeaktoourfriendlyCustomerServiceTeamon

AU:1800 468 255NZ: 0800 890 399orHot Key 468.

Want to know more? Please visit

www.gotalk.com.au

orwww.gotalk.co.nz

Please tick and complete one of the below options:

Account Name

Account Signature

Institution Name

I, the authorised signatory, by signing the below agree that you draw by way of the Direct Debit System(User ID: 216387) for payment to gotalk Ltd to recharge my gotalk account as specified above.

A. Direct Debit Request

Please accept this letter as authorisation to debit my valid credit card to recharge gotalk account as specifed above.

B. Credit Card Direct Debit Request

BSB Account No.

Card No.

I acknowledge that this Direct Debit arrangement is governed by the terms of the Client Service Agreement received by you.

Type of Card (please tick)

Date

/ /

Date

/ /20Cardholders Signature

Bankcard Mastercard Visa

Cardholders Name CardExpiry Date /