Enhanced Efficiency Reduced Operational Costs Higher ProductivityI I

Predictive Call Center Solutions For

Omni-channel Call Center Solution for

Next-gen Call Centers

Dialshree by Elision is an advanced call center solution that is ideal for handling

outbound telemarketing calls, inbound customer care calls and technical support

calls. Powered by predictive technology, Dialshree can be used as an on-site

server-based solution or over the cloud environment.

Being one of the best call center software in the industry, Dialshree promises

enhanced productivity of employees, reduced costs and superior communications

infrastructure that reduce wastage of time. The software can screen unnecessary

calls and help your call center dodge busy signals, disconnected numbers, non-

answering numbers and answering machines.

Dialshree Dial with Respect- , Shree signifies respect.

By empowering callers, our solution propagates respect for dialers

as well as end-customers.

Elision Network Deployment

PRI/Analog GSM Gateway VOIP Gateway

Elision Server

Network Server

Agents having IP Phones login to the Elision

Web Interface to view customer details and

receive/call the leads.

Scenario 1

VOIP IP Phone

Agent PC with IP Phone

Call Center Premises

Agent PC with headset is connected to an A alogn

Phone via VOIP Gateways like ATA/AudioCode and

uses Elision Web Interface to view customer detials

and to receive/call the leads.

Scenario 3

ATA : 8/16/24 Analog Phones

Key

Ethernet Cable Analog Phone

Notes:Scenario 1 - Agents with IP Phones Log into Elision Server. Scenario 2 - Agents with Softphones Log into Elision Server.

Scenario 3 - Agents with Analog Phone connected to VOIP Gateway (ATA) Log into Elision Server

Each Agent PC uses Softphone and Elsion Web

Interface to view customer details and to

rec ive call the leads.e

Scenario 2

Softphone Softphone

Agent PCs installed with Softphones Agent PCs with Analog Phones

Analog

Phone

Analog

Phone

DialShree offers a complete solution to run inbound, outbound and hybrid call center campaigns and helps organizations in

reducing their operational costs using a software-based dialer solution. With a predictive dialer, auto dialer, VoIP and IVR support,

Dialshree is an ideal call center solution that saves time, reduces costs and improves productivity.

Dialshree eliminates the need for expensive telephony boards and hardware, reducing operational costs for a call center. Also, the

solution can be customized to handle various call center scenarios, making it ideal for operations at small as well as large scale.

Call Center Software Predictive Dialer Auto Dialer VoIP IVR| | | |

End-to-end Solution for

Cost-efficient Operations

Dialshree is equipped with advanced predictive

technology that makes it one of the most superior call

center solutions available in the market. Dialshree’s

predictive technology has scores of benefits including:

Improving Operations… Enhancing Profitability

Dialshree

Predictive Technology

Improved

Agent Efficiency

Higher

Profitability

Enhanced

Agent Retention

Dialshree Predictive Dialer:

Key Features

Multiple Dialing Modes

Predictive Dialing Progressive Dialing Manual Dialing Preview Dialing Power DialingI I I I I

Inbound Outbound Blended Lead Management&

Agent performance

statistics

Agent monitoring –

Live/Current user status

Dialing leads &

campaign status

Call Forward and

Three-way Conference

IVR – Interactive

Voice Response DNC List Management

Trunk utilization

statistics

Agent login

logout status

ACW - After

call work

Abandoned

call status

ACD – Automatic

Call Distribution

Longest Idle

agent-based routing

Multiple campaign

management

Skill Based routing Call Back Scheduling Agent Inter Dialing Support

Web-based interface Voice Recording Campaign management tools

Call Snooping, Barging & Whispering Call Intervention

Call Transfer Call Parking Call Pickup Unlimited Call Queue

ATT Average talk time- AHT Average Holding Time- Calls offered statistics

Add-on Modules for

Quality Management

Supplementary Features for

Swift Operations

Integration

Widget:

Agent Screen

Capture:

Recording

Word

Spotter:

PBX System

Integration:

Avatar

Module:

Text to

Speech:

Internal

Chat

Module:

WebRTC-

based

Web Phone:

Single Sign on solution to

place and attend calls

directly from the CRM.

Capture live

screen activity

during the call.

Highlight

specific words in

recorded calls

CTI integration

with leading

EPABX Company

Make calls without

softphone login.

Communicate with

clients in a

specific accent

Hear typed text

in the form of

audio message

Inter-agent chat panel

for seamless

communication

Security

Module:

Firewall

Security:

nsure to protect your SIPE

server, SIP applications and SIP

solutions to be protected from

any hack or malicious attacks

Encryption

Security:

Important information is encrypted and

hidden from user to view as it will

be projected as a key

Chat Module

Internal chat External module for interaction with website usersI I

SMS ModuleRecording Module

Email Module Sticky Agent Remote Agent

Telephony

Hardware Support

GSM Gateway PRI Card PRI Gateway FXO / FXS Gateway

Seamless Integration for

Vendor Interoperability

PRI Card:

PRI

Gateway:

GSM

Gateway:

IP-Phone:

Analog

(FXO/FXS)

Gateway:

ePBX:

CRM:

Ground-breaking

USP’s

Ideal

Application Scenarios

Direct

Marketing

Software

Customer

Survey

Software

Telecommuting

Software

Telemarketing

From

Home

Telephony

Phone

Software

Contact

Center

Software

Phone

Customer

Survey Customer

Satisfaction

Survey

Virtual

Call

Centers

Corporate

Help

Desks

Direct

Response

Marketing

BPO

Contact

Centers

Omni-channel Communication Facilitation

Audio Chat Email SMS Social MediaI I I I I

Single

Sign On (SSO)

ePBX & IPPBX

System Integration

Help Desk Trouble

Ticketing Solution

Automatic Customer

CRM Record Popup

Data push from CRM to

Contact Center Solution

SMS Broadcasting Audio BroadcastingSmart Integration with

Social Media Platforms & Website

Our

Portfolio

Solution

CRM Call Center Integration solutionI

VICIDial and Zoho/Vtiger IntegrationI

Multi-Tenant IP PBX SolutionI

Missed call solutionI

Code Blue : Emergency AlertI

Softswitch SolutionI

Voice logger solutionI

Services

I Asterisk / FreeSwitch Services

FreePBX ServicesI

amailio ServicesKI

A2Billing ServicesI

WebRTC ServicesI

vTiger ServicesI

I Voice Broadcasting

IVR SystemI

IP-PBXI

Click 2 CallI

Helpdesk Ticketing SystemI

Live ChatI

MassMeet ConferenceI

Web Casting SolutionI

O Pther roducts

Our

Strength & Scope

1000C Userlients

vacross 20+ erticals

25,000Total Users

Worldwide

3.5 MillionCalls Handled

Per Day

50+ CountriesPresence Across

Globe

Why

Choose Elision ?

I Highly Experienced Management Team

Qualified Technical TeamI

Comprehensive Installation & After Sales SupportI

Adherence to SLAI

24 X 7 Remote Maintenance NOCI

Complete Telephony Hardware SupportI

How contact center solution is

helpful for Management

Quality Management

Case Management Data Security

First Contact Resolution (FCR) Management

Revenue Generation

Agent & Team Performance

Email Management Report

Helps in RCA

Multichannel Workforce Management

contact@elisiontec.com www.elisiontec.comI

Head Office : 206 Sears Tower, Gulbai Tekra Road, Ahmedabad-380007 India. Tel.:+91-79-40045896

2419 # E Piper Lane, Charlotte, NC. 28208-7325, USA, Tel.: +1 305 328 9898Corporate Office :

Mumbai Delhi Pune Jaipur Bangalore Agra Calcutta Mexico SrilankaBranch Offices : I I I I I I I I I

I I I I I I I I IQuatar Dubai Spain Germany Philippines Nigeria Nepal Bhutan UK

Elision TechnoLab LLP

Proud

Elision Clients

Art

Pu

lse:

98

24

22

75

99

Banking &

Finance

Automobile

Healthcare

BPO

Service

Industry

Real-estate

Other

Industry

About Elision: Elision TechnoLab is a pioneering VoIP solutions provider that provides and implements

network, data, video and voice infrastructure solutions around the globe. The company employs its

expertise, experience and modern technologies for catering to the communications needs of growing

enterprises by making communication simple, faster & better. Owing to strong expertise in the field of

communication technologies, Elision enjoys a stronghold in global communications & IT arena and has

long-term strategic relationships with some of the leading names in global corporate landscape.

International