prbs citizen’s charter manual · additional requirements for posthumous decree of entitlement and...

PRBS CITIZEN’S CHARTER MANUAL

2 | P a g e

Table of Contents

Foreword p3 History and Background of PRBS p4 PRBS: Powers and Functions p4 Vision and Mission p6 Four (4) Functional Division of PRBS p7 Feedback and Redress Mechanism p10 List of PRBS Frontline Services p14 Initiative p20 Feedback Form p21 Directory p22

3 | P a g e

FOREWORD

The PNP Retirement and Benefits Administration Service (PRBS) as one of the

lead office that provide frontline service are mandated to follow the Republic Act No. 9485, otherwise known as “The Anti- Red Tape Act of 2007” or ARTA in brevity, aims to improve efficiency and transparency in the delivery of government service to the public by reducing bureaucratic red tape, and to simply frontline service procedures through the agency’s Citizen Charter (CC). As a guidebook, it with provides details of the key frontline services to guide the retirees, survivors and beneficiaries on how to go about accessing such service , which is generally geared towards in making our clients feel stress-free and comfortable , In particular, the publication comprehensively describes the step by step process to obtain a certain service; the person/s responsible for each step of the process in getting the service; the maximum time to conclude the process; the document/s or requirement/s to be presented by the client (if applicable). Part of this document is our honest effort to continually address the administrative needs and concerns of our service for the effective and efficient delivery of services to the retirees, survivors and beneficiaries for making business transactions faster for them, accessible and easier in sustaining our drive for excellence service.

GENESIS L TOLEJANO Police Brigadier General Director, PRBS

4 | P a g e

HISTORY AND BACKGROUND

PNP Retirement and Benefits Administration Service (PRBS) was formerly the Benefit and Pension Administration Division (BPAD), one of the Divisions of the DPRM. It was activated as a National Administrative Support Unit pursuant to NHQ PNP General Orders No. DPL 09-12 and was formally approved under NAPOLCOM Resolution No. 2010-202 on August 5, 2010 in accordance to the provision of Section 35 of republic act No. 6975.

The PRBS, being a NASU under the functional grouping of the Directorate for Personnel and Records Management (DPRM) shall serve as a “ one-stop-shop” for the concerns of retired PNP personnel and their beneficiaries. Its core mandate is to administer the retirement , separation, and death benefits of the PNP Personnel as well as implementation of plans and programs that would uplift the morale and welfare of the PNP pensioners.

The Service is headed by a Police Chief Superintendent (Police Brigadier General) and assisted by a Deputy Director with a rank of Police Senior Superintendent (Police Colonel) who serves as a Chief of Staff. It is composed of four (4) functional Divisions namely; (a) Retirement Claims and Fund Management Division (RCFMD); (b) Pension and Gratuity Division (PGD) ; (c) Legal Investigation and Prosecution Division (LIPD); and (d) Exit Program and Special Project Division (EPSPD). Each Division is headed by Police Commissioned Officer with a rank of Police Superintendent (Police Lieutenant Colonel), except the RCFMD which is headed by non-Uniformed Personnel with Salary Grade 24.

The PRBS has sixteen (16) retirement field units of PNP Regional Retirement and Benefits Administration Units (PRBUs) headed by a Non- Uniformed Personnel with a Salary Grade 15 to 18n located at the different Police Regional Offices (PROs).

FUNCTIONS

1. Formulate and implement policies, plans, and programs to enhance the administration of benefit claims and general welfare of PNP personnel;

2. Process orders of all retirement and authority entitlement for benefit claims and maintain list of PNP retirees;

3. Examine the legality, validity and completeness of all supporting documents attached to claims in line with the accounting and auditing requirements;

4. Adjudicate and administer benefits, pensions, and other privileges granted to PNP retirees and dependents/beneficiaries.

5. Coordinate with the Department of Budget and Management (DBM) through the Directorate for Comptrollership (DC) the release of funds to support retirement

6. gratuities and commutation leave of retired PNP personnel to facilitate the processing of retirement date;

7. Maintain a list of PNP personnel due for retirement and inform the units/personnel of their retirement date;

8. Maintain PNP retirees information system and responsible for the issuance of PNP Identification Cards for the retirees and their beneficiaries;

5 | P a g e

9. Coordinate with the Directorate for Personnel and Records Management (DPRM) the status of projected retirees one (1) year prior to compulsory/optional or TPPD retirement and in case of Posthumous separation;

10. Attend to health care of PNP retirees; 11. Supervise the implementation of exit programs for PNP retirees such as the

conduct of livelihood training/seminars, job fairs and assistance to other job opportunities.

6 | P a g e

VISION

We shall have established an effective, efficient and credible one stop shop retirement system.

MISSION

Administer the retirement and separation benefits of PNP personnel, implement

plans and programs and uplift the morale and welfare of the PNP retirees and their beneficiaries.

CORE VALUES

P- PROMPT

R- RELIABLE

B- BENEVOLENT

S- SERVICE ORIENTED

7 | P a g e

FOUR (4) FUNCTIONAL DIVISIONS OF PRBS

I. RETIREMENT CLAIMS AND FUND MANAGEMENT DIVISION (RCFMD)

It caters the processing of Commutation of Accumulated Leave (CAL) Claims for

retiring/retired and separated PNP personnel and their dependents and application for optional retirement of PNP personnel

REQUIREMENTS FOR COMMUTATION OF ACCUMULATED LEAVE (CAL) CLAIM:

Retirement Order (Compulsory / Optional / TPPD)

Dismissal Order (for dismissed PNP Personnel)

Updated Service Record from RMD, DPRM

Updated Breakdown of Leave Credits from RMD, DPRM

Commutation Order

Directorate for Comptrollership (DC) Clearance

Directorate for Logistics (DL) Clearance

Latest Promotion Order

Statement of Assets and Liabilities Net worth (SALN)

Non-Money/Property accountability clearance from unit

Certificate of Last Payment

2x2 picture with nametag

Affidavit of Authority to Deduct (if deemed needed)

(Overpayment and Outstanding Loans)

Additional Requirements for Posthumous

Decree of Entitlement and Distribution from LIPD, PRBS

Certificate of Legal Beneficiaries

Approved Line of Duty (LOD) Status

Marriage Contract from PSA

Death Certificate from PSA/Local Civil Registrar

Advisory on Marriages of Wife/Husband

Advisory on Marriages of deceased PNP personnel

Certificate of Non-Marriage (CENOMAR) if single

Birth Certificate of wife/husband from PSA

Birth Certificate of all children from PSA

II. PENSION AND GRATUITY DIVISION (PGD) functions:

Processing of lump sum and regular pension;

Processing for the activation of 1st pension of retirees who opted to avail three (3)

years lump sum and those who opted for outright pension;

Processing of transfer of monthly pension to the legal beneficiaries of the deceased

retiree (died after retirement, TRANSFEREE) and the deceased PNP personnel (died

while still in the active service, SURVIVORS);

Processing of monthly change report for ITMS for the correction, activation of first

pension and restoration of deleted monthly pension; and

Act on inquiries and/or complaints of pensioners retirees relative to their pensions.

8 | P a g e

REQUIREMENTS FOR 36 MONTHS LUMP SUM CLAIM/1 YEAR GRATUITY CLAIM:

Retirement Order (Compulsory / Optional/TPPD)

Updated Service Record from RMD, DPRM

Directorate for Comptrollership (DC) Clearance

Directorate for Logistics (DL) Clearance

DLOD Clearance

Ombudsman Clearance

NAPOLCOM Clearance

Latest Promotion Order

Statement of Assets and Liabilities Net worth (SALN)

Certificate of Last Payment

2x2 picture with nametag

Affidavit of Authority to Deduct (if deemed needed)

(Overpayment and Outstanding Loans)

REQUIREMENTS FOR SURVIVORSHIP PENSION: Posthumous Order Updated Service Record from RMD, DPRM Certificate of Last Payment Statement of Assets and Liabilities Net worth (SALN) 2x2 picture with nametag Latest Promotion Order Approved Line of Duty (LOD) Status Marriage Contract from PSA w/receipt Death Certificate from NSO/Local Civil Registrar Advisory on Marriages of Wife/Husband Advisory on Marriages of deceased PNP personnel Certificate of Non-Marriage (CENOMAR) if single Birth Certificate of wife/husband from PSA Birth Certificate of all children from PSA

REQUIREMENTS FOR TRANSFER OF MONTHLY PENSION: Affidavit of Authenticity (Notarized) Retirement Order Computation Sheet of Lump Sum/Gratuity Lump Sum/Gratuity Voucher Updated Service Record from RMD, DPRM Certificate of Last Payment Marriage Contract from PSA w/receipt Death Certificate (PSA/LCR w/receipt) Birth Certificate of wife from PSA w/receipt Advisory on Marriages of Wife from PSA w/receipt Advisory on Marriages of deceased PNP personnel from PSA w/receipt Certificate of Non-Marriage (CENOMAR) if single Birth Certificate of children under 18 from PSA w/receipt Photocopy of valid ID of wife

REQUIREMENTS FOR BACK–EARNED PENSION (SURVIVORSHIP and TRANSFER OF PENSION): (2 COPIES EACH)

Approved Decree of Entitlement and Distribution from LIPD, PRBS Certificate of Legal Beneficiaries (from RMD, DPRM/PRBS) All documentary requirements used in processing for Survivorship and Transfer Of

Monthly Pension

9 | P a g e

REQUIREMENTS FOR ATM ENROLLMENT 1. Updating and ID Application Form

Retirement/Posthumous Order Advisory of Marriage of Survivor/Transferee CENOMAR of PNP personnel and Marriage Contract of parents, if single Decree of Entitlement and Distribution of Survivor/Transferee Birth Certificate of Survivor/Transferee (For minor children)

2. Letter of Introduction (LOI) 3. Waiver of Rights

NOTE: Forms no. 1-3 can be obtain from PRBS and all PRBUs, Civil Registry

documents can be personally obtain at Philippine Statistics Authority (PSA) with

attached official receipts

III. LEGAL INVESTIGATION AND PROSECUTION DIVISION (LIPD) functions:

Conducts Legal research and renders legal opinion and on matters arising from the

claims of PNP retirees/beneficiaries;

Adjudicates Decree of Entitlement and Distribution of deceased PNP

personnel/retirees;

Conducts Investigation on any malfeasance surrounding the processing of retirement

claims/benefits and pension;

Files complaints in the appropriate tribunal/office/court if evidence warrants; and

Resolves other matters with legal issues.

Additional requirements if retiree is with pending case: Oath of Undertaking Authority to Deduct; and Affidavit of Pendency Waiver (as necessary)

IV. EXIT PROGRAMS AND SPECIAL PROJECTS DIVISION (EPSPD) functions:

Administer the regulations related to death of personnel in the active service and

that of the retirees, disability and retirement benefits and pensions;

Conduct actuarial assessment to determine the viability of the benefit programs of

the PNP;

Initiate proper ceremonies for retirees or bereaved families of deceased personnel

and related activities such as transportation, neurological services, mass, vigil,

Internment and the like including procurement of wreaths and writing/sending of

condolence letters;

Attend to the healthcare of PNP retirees; and

Responsible in the implementation of exit programs for PNP retirees such as the

conduct of livelihood training/seminars, job fairs and assistance to other job

opportunities

10 | P a g e

FEEDBACK AND REDRESS MECHANISMS

PLEASE LET US KNOW HOW WE HAVE SERVED YOU BY

DOING ANY OF THE FOLLOWING: (Mangyari po lamang na

aming malaman kung paano namin kayo mapaglilingkuran sa

pamamaraan na nakasaad sa ibaba:

Please accomplished our feedback form available at the Lobby (QSL) or in the offices YOU will be transacting with

and put this on the Drop Box (all feedbacks shall be treated confidential only authorized personnel will read it);

Pakipunan o pakisagutan po ang aming feedback form na inyong makukuha sa Lobby o sa aming Duty QSL o

sa opisinang inyong pinag-ugnayan at pakihulog ito sa Drop Box.

Send your feedback through e-mail (pnpprbs@gmailcom) or text at SMS Services (SMART:0999-149941

OR GLOBE: 0927-3816243); or, Maari nyo pong ipadala sa aming e-mail (pnpprbs@gmailcom) or text at SMS

Services (SMART:0999-149941 or GLOBE: 0927-3816243); o,

Talk to our OFFICER OF THE DAY. Maaring makipag-usap sa aming Pulis na naka-duty.

OFFICER OF THE DAY (Pulis na naka-duty): __________________________________________________

If you are not satisfied with our service, your written/verbal complaints may be attended to by the OFFICER OF THE

DAY. (Sakali man na hindi kayo nakuntento sa aming serbisyong iginawad, maari po kayong sumulat o sumangguni sa

aming Pulis na naka-duty para matugunan ang inyong hinaing o reklamo .)

THANK YOU FOR HELPING US CONTINOUSLY IMPROVE OUR SERVICES!

Maraming Salamat po sa inyong walang sawang supporta upang mapagbuti ang aming serbisyo!

TARPAULIN

11 | P a g e

PROCESS FLOW CHART

RETIREMENT CLAIMS AND FUND MANAGEMENT DIVISION (RCFMD)

Countersigns the Memorandum endorsement

COMMUTATION OF ACCUMULATED LEAVE (CAL) PROCESS FLOW

ADMIN OFFICE MESSAGE CENTER

C, RCFMD

RCFMD DOCUMENTATION

SECTION

CAL SECTION PROCESSORS

Admin Office Checks completeness of mandatory requirements Receives and records claim folders to the database Endorse claim folders to Documentation Section (RCFMD)

DD, PRBS

D, PRBS

ADMIN OFFICE

Evaluates propreity of submitted claim Folders Reproduce copies of submitted documents for file copy folder and arranged chronologically as per checklist attached Prepares computation sheet and Disbursement Voucher (DV-2copies) Signs prepared DVs and Updates RMS Records processed DVs for reference

*Reviews the legality of the claims/ propriety of amount of claims*Signs computation sheet and prepared DV*Check the correctness of the computation *Countersigns the DV and Computation Sheet*Endorse to

Drafter/Statistician

Signs the Memorandum endorsement

Dispatch the processed CAL/LS DVs to Accounting

Division, DC

Note: Timeline is on a per folder/claim basis* In bulk

Re-evaluates documents Checks the correctness of the computation sheet*Countersigns DV and Computation Sheet*Endorse to C, RCFMD for signature

10 mins5 mins

30 mins

OIC, CAL Section

*Checks all signatories in the prepared computation sheet & DV and file copy *Updates claim status in the RMS*Export file from RMS and copy names of Retirees included in the Memorandum endorsement *Prepares Memorandum endoresement to Accounting Division, DC for countersignature of C, RCFMD*Records Memorandum Endorsement for counter signature DD, PRBS prior signature of D, PRBS and*Upon signature of D, PRBS, Records for dispatch to Accounting, DC thru Admin Office

*Reviews and countersigns the Memorandum endorsement Endorse Memorandum endorsement to DD, PRBS


30 mins

*1 hour

Evaluates propreity of submitted documents Records in the RMS Sorts and categorizes the claim folder (CAL/ LS) per PRO/NSU/NHQ Endorse claim folders to CAL and LS processors

*1 hour 5 mins

5 mins

5 mins

12 | P a g e

COMMUTATION OF ACCUMULATED LEAVE (CAL) POSTHUMOUS PROCESS FLOW (For CLB/DED)


Determines thecompleteness andappropriateness of therequired documents toinclude PSA (NSO) records Prepares computation sheet

CAL SECTION POSTHUMOUS

PROCESSOR

* 1 hour



C, RCFMD

*1 hour

Checks all signatories in the prepared computation sheet & DV and file copy Records (log book) and endorsed to C, LIPD for CLB/DED


*1 hour

RCFMD DOCUMENTATION

SECTION

5 mins

Receives/Records/Validates posthumousclaim folderscompleteness/appropriateness Endorse posthumousclaim foldersto CAL and LS processors

ADMIN OFFICE MESSAGE CENTER

Receives and recordsposthumous claimfolders Endorse posthumousclaim folders toDocumentationSection (RCFMD)

5 mins

Re-evaluates documents Checks the correctness of the computation sheet*Countersigns DV and Computation Sheet*Endorse to C, RCFMD for signature

OIC, CAL Section

* 1 hour

13 | P a g e

Countersigns the Memorandum endorsement

COMMUTATION OF ACCUMULATED LEAVE (CAL) POSTHUMOUS PROCESS FLOW (with approved CLB/DED)

DD, PRBS

D, PRBS

ADMIN OFFICE



Signs the Memorandum endorsement

Dispatch the processed CAL/LS DVs to Accounting

Division, DC


Countersigns DV and Computation Sheet Endorse to C, RCFMD for signature

CAL SECTION PROCESSORS

Prepares Disbursement Voucher (DV-2copies) Signs prepared DVs and Updates RMS Records processed DVs for reference

30 mins

OIC, CAL Section

*Checks all signatories in the prepared computation sheet & DV and file copy *Updates claim status in the RMS*Export file from RMS and copy names of Retirees included in the Memorandum endorsement *Prepares Memorandum endoresement to Accounting Division, DC for countersignature of C, RCFMD*Records Memorandum Endorsement for counter signature DD, PRBS prior signature of D, PRBS and*Upon signature of D, PRBS, Records for dispatch to Accounting, DC thru Admin Office


30 mins

*1 hour

C, RCFMD

*Reviews and countersigns the Memorandum endorsement Endorse Memorandum endorsement to DD, PRBS

*1 hour 5 mins

5 mins

D, PRBS

Approved and signs DED

C, LIPD

Signs CLB / DED

SLO

Signs and records approved DED to D, PRBS

DD, PRBS

Approved and signs CLB

C, LIPD

Returned to RCFMD posthumous claim folder with signed CLB / DED

10 mins

14 | P a g e

Processing of Commutation of Accumulated Leave (CAL)

RPHRDD/ADMIN NSUs/PROs1. Indorses complete application folder

PRBSMessage Center (Admin Office)

2. Receives and records folders

CAL Section (RCFMD)4.

Processing > Prepares computation sheet> Prepares Disbursement Vouchers (DVs)> Reviews Signature of CAL Section and Division Chief> Updates status of claim at RMS* > Prepares Memorandum Indorsement to DC

Chief, RCFMD, Deputy Director, PRBS

5. Counter signs Memorandum indorsement prior signature of D, PRBS

RCFMD FLOWCHART

Director, PRBS6. Signs Memorandum indorsement prior dispatch

to TDC

* RMS – Retirement Monitoring System; TDC – The Directorate for Comptrollership

Documentation and Clearance Section (RCFMD)

3. Reviews/Validates folders completeness/appropriateness

15 | P a g e

FRONTLINE SERVICES

LUMP SUM CLAIM PROCESS FLOW (Retiring/Retired PNP Personnel)

How to avail of the service:

STEP APPLICANT/CLIENT SERVICE PROVIDER OFFICE/ PERSON

RESPONSIBLE PROCESS

TIME FEE

1

Submit claim folder with the following contents

a) Retirement Order from RMD, DPRM

b) Updated Service Record from RMD, DPRM

c) Latest Promotion Order d) Directorate for Comptrollership

(DC) Clearance e) Directorate for Logistics (DL)

Clearance f) DLOD Clearance g) NAPOLCOM Clearance h) Ombudsman Clearance i) Statement of Assets Liabilities

and Networth (SALN) j) Certificate of Last Payment

(CLP) from Finance Service k) Affidavit of Authority to deduct (if

deemed needed for overpayment and/or property accountability)

l) Declaration of Pendency/Non-Pendency of Case

m) Affidavit of Undertaking of Legal Beneficiary with supporting documents

n) STI1 (ATM Account No.) o) 2 pcs 2x2 ID Picture w/ nametag

a. Check completeness of requirements b. Receive and record in the database and

logbook c. Endorse claim folders to Documentation

Section

Evaluator, Admin Office

5 mins None

2

a. Evaluate propreity of submitted documents

b. Records in the database c. Endorse claim folders to processors

Chief, Documentation Section

5 mins None

3

a. Evaluate propreity of documents b. Prepare computation sheet and

Disbursement Voucher (DV) c. Update Record Monitoring System (RMS)

Processors 20 mins None

4

a. Evaluate propreity of documents b. Check correctness of computation c. Review and sign the computation sheet

and DV

Chief, Pension and Gratuity Division (C, PGD)

5 mins None

5

a. Consolidate process claims b. Update claim status in the RMS c. Prepare endorsement memo to

Accounting Division, Directorate for Comptrollership (DC) for signature of Director, PRBS

Drafter/ Statistician

30 mins None

6 Countersign the endorsement memo and endorse to the Deputy Director

C, PGD 1 min None


Deputy Director

5 mins None

8 Signs the endorsement memo Director 5 mins None

9

a. Attached signed endorsement memo to the processed claim/s

b. Endorse to the Admin Office for dispatch to DC


5 mins None

10 Dispatch processed claim folders to Accounting Section, DC

Dispatcher, Admin Office

10 mins None

16 | P a g e

FRONTLINE SERVICES

COMMUTATION OF ACCUMULATED LEAVE (CAL) CLAIM PROCESS FLOW

(Retiring/Retired PNP Personnel)

How to avail the service:


RESPONSIBLE PROCESS

TIME FEE

1

Submit claim folder with the following contents a. Retirement Order

b. Updated Service Record from RMD, DPRM

c. Commutation Order

d. Updated Breakdown of Leave Credits from RMD, DPRM

e. Latest Promotion Order

f. Non-Money / Property Clearance from unit

g. Certificate of Last Payment

h. Statement of Assets Liabilities and Networth (SALN)

i. Directorate for Comptrollership (DC) Clearance

j. Directorate for Logistics (DL) Clearance

k. Affidavit of Authority to deduct (if deemed needed for overpayment and/or property accountability)

l. STI1 (ATM Account No.)

m. 2x2 Picture w/ nametag


logbook c. Endorse claim folders to Documentation

Section


5 mins None

2

a. Evaluate propreity of submitted documents

b. Records in the database c. Endorse claim folders to processors

Chief, Documentation Section

5 mins None

3

a. Evaluate propreity of documents b. Prepare computation sheet and

Disbursement Voucher (DV) c. Update Record Monitoring System (RMS)


4

a. Re-evaluate documents and correctness of computation

b. Countersign computation sheet and DV c. Endorse to Chief, Retirement Claims and

Fund Management Division (C, RCFMD)

OIC, CAL Section 5 mins

5

a. Evaluate propreity of documents b. Check correctness of computation c. Review and sign the computation sheet

and DV

C, RCFMD 5 mins None

6

a. Consolidate process claims b. Update claim status in the RMS c. Prepare endorsement memo to

Accounting Division, Directorate for Comptrollership (DC) for signature of Director, PRBS


30 mins None


C, RCFMD 1 min None


Deputy Director 5 mins None

9 Signs the endorsement memo Director 5 mins None

10

a. Attached signed endorsement memo to the processed claim/s

b. Endorse to the Admin Office for dispatch to DC


5 mins None

11 Dispatch processed claim folders to Accounting Section, DC

Dispatcher, Admin Office

10 mins None

17 | P a g e

FRONTLINE SERVICES

Death Pension Process Flow (Posthumous)



RESPONSIBLE PROCESS

TIME FEE

1

Submit claim folder with the following contents a. Posthumous Order from

concerned Unit

b. Confirmation of Posthumous Order from RMD, DPRM

c. Investigation Report from Unit

d. Line-of-Duty Board Proceeding Report from Unit

e. Updated Service Record from RMD, DPRM

f. Latest Promotion Order from Unit/RMD



i. Affidavit of Authority to deduct (if deemed needed for overpayment and/or property accountability)

j. 2x2 Picture w/ nametag

k. Death Certificate from PSA/LCR

If retiree is MARRIED:

l. Original Advisory of Marriages of PNP personnel and spouse from PSA with OR

m. Original Marriage Contract from PSA with OR

n. Original Birth Certificate of minor children from PSA with OR

If retiree is SINGLE:

o. Certificate of Singleness from PSA with OR

p. Original Birth Certificate of personnel from PSA with OR

q. Marriage Contract of parents


logbook c. Endorse claim folders to processors


5 mins None

2 a. Evaluate propreity of documents b. Prepare and sign computation sheet


3


b. Countersign computation sheet c. Endorse to Chief, Pension and Gratuity

Division (C, PGD)

Chief, Posthumous Section

5 mins None

4

a. Evaluate propreity of documents b. Check correctness of computation and

sign the computation sheet c. Endorse to Legal, Investigation and

Prosecution Division (LIPD)

C, PGD 5 mins None

5 a. Receive and encode claim folders b. Endorse to drafters

Message Center, LIPD

5 mins None

6

a. Review and evaluates the documents b. Prepares the Evaluation Report (ER) c. Drafts the Certificate of legal Benefiaries

(CLB) and Decree of Entitlement (DED)

Drafter, LIPD 30 mins None

7 Review the correctness of entry in the ER, CLB and DED

Proofreader 15 mins None

8 a. Recommend approval of CLB b. Countersign DED

C, LIPD 15 mins None

9 a. Approves CLB b. Countersigns DED

Deputy Director

5 mins None

10 a. Review/Evaluate ER and CLB b. Certifies the DED

Servicing Legal Officer

10 mins None

11 Approves the DED Director 5 mins None

12 a. Records the approved CLB and DED b. Returns to PGD

LIPD 10 mins None

13

a. Receives the approved CLB and DED b. Prepares memo endorsement and signs

Change Report for implementation of pension to ITMS

Processor, Posthumous Section, PGD

15 mins None

14 Verifies correctness and signs Change Report for implementation of pension to ITMS

Chief, Posthumous Section, PGD

5 mins None

15 Review and countersigns memo endorsement and signs Change Report for implementation of pension to ITMS

Chief, PGD 5 mins None

16 Countersigns the memo endorsement and signs the Change Report for implementation of pension to ITMS

Deputy Director

5 mins None

17 Signs the memo endorsement and signs the Change Report for implementation of pension to ITMS

Director 5 mins None

18 Records and dispatch to ITMS the memo endorsement and the Change Report for implementation of pension

Admin 10 mins None

18 | P a g e

FRONTLINE SERVICES

( CAL - Posthumously Retired/ Separated)

ISSUANCE OF CERTIFICATE OF LEGAL BENEFICIARY



RESPONSIBLE PROCESS

TIME FEE

1

Submit claim folder with the following contents a. Posthumous Order

b. Updated Service Record from RMD, DPRM

c. Commutation Order

d. Updated Breakdown of Leave Credits from RMD, DPRM

e. Latest Promotion Order

f. Non-Money / Property Clearance from unit



i. Directorate for Comptrollership (DC) Clearance

j. Directorate for Logistics (DL) Clearance

k. Affidavit of Authority to deduct (if deemed needed for overpayment and/or property accountability)

l. STI1 (ATM Account No.)

m. 2x2 Picture w/ nametag

If retiree is MARRIED:

r. Original NSO Advisory of Marriage of Retiree and spouse with OR

s. Original NSO Marriage Contract with OR

t. Original NSO Birth Certificate of children with OR

If retiree is SINGLE:

u. Certificate of Singleness from NSO with OR

v. Original Birth Certificate of retiree from NSO with OR

w. Marriage Contract of parents


logbook c. Endorse claim folders to processors


5 mins None

2 a. Evaluate propreity of documents b. Prepare and sign computation sheet


3


b. Countersign computation sheet c. Endorse to Chief, Retirement Claims and

Fund Management Division (C, RCFMD)

OIC, CAL Section

5 mins None

4

a. Evaluate propreity of documents b. Check correctness of computation and

sign the computation sheet c. Endorse to Legal, Investigation and

Prosecution Division (LIPD)


5 a. Receive and encode claim folders b. Endorse to drafters

Message Center, LIPD

5 mins None

6

a. Review and evaluates the documents b. Prepares the Evaluation Report (ER) c. Drafts the Certificate of legal Benefiaries

(CLB) and Decree of Entitlement (DED)

Drafter, LIPD 30 mins None

7 Review the correctness of entry in the ER, CLB and DED

Proofreader 15 mins None

8 a. Recommend approval of CLB b. Countersign DED

C, LIPD 15 mins None

9 a. Approves CLB b. Countersigns DED

Deputy Director

5 mins None

10 a. Review/Evaluate ER and CLB b. Certifies the DED

Servicing Legal Officer

10 mins None

11 Approves the DED Director 5 mins None

12 a. Records the approved CLB and DED b. Returns to RCFMD

LIPD 10 mins None

13 a. Receives the approved CLB and DED b. Prepares and signs Disbursement

Voucher (DV)

Processor, RCFMD

20 mins None

14 Verifies correctness of CLB, DED and signs the DV

Chief, CAL Section

5 mins None

15 Review, signs DV and countersigns memo endorsement to Accounting Divison, Directorate for Comptrollership (DC)


16 Countersigns the memo endorsement and signs the Change Report for implementation of pension to ITMS

Deputy Director

5 mins None

17 Signs the memo endorsement and signs the Change Report for implementation of pension to ITMS

Director 5 mins None

18 Records and dispatch memo endorsement to Accounting Division, DC

Admin 10 mins None

19 | P a g e

ISSUANCE OF CLB and DE

Step SERVICE PROVIDER 1. Claim folders received from PGD and RCFMD will be entered to the LIPD

Monitoring Data/Worksheet

2. Claim Folders are being forwarded to the designated TOP/CAL/MP processor for the preparation DED and CLB. Then will be forwarded to the C, LIPD for signature

3. Claim Folders with C, LIPD signature will be forwarded to SLO

4. Claim Folders with SLO signature will be forwarded to Deputy Director, PRBS 5. Claim Folders with Deputy Director, PRBS will be forwarded to Director , PRBS for

approval

FOR UPDATING OF PENSIONER’s STATUS

Step SERVICE PROVIDER 1 Fill up of updating form 2 Verified from the PNP PAIS System

3 Examine and validated from the Biometric System 4 Signature of the C, Inventory Section, PGD

5 Printing of PNP Retirees ID 6 Released of PNP Retirees ID

a. Requirement for Updating of Pensioner

Updating of status as INP/PNP pensioner shall be done yearly during birth

month through the following options;

ai. Retirees

(a) PNP Pensioner’s ID (b) New 2x2 photo in civilian attire (c) Fill up Pensioner form (d) Newly retired (retirement order)

aii. Survivors

(a) PNP Pensioner’s Survivor ID; (b) Fill up Pensioner Form (c) CENOMAR of the Survivor with receipt;

If expired or not yearly updated additional requirement

(d) Death certificate of the Retirees; (e) Birth Certificate of the Survivor (legitimate and illegitimate children); (f) Married Certificate; (g) Certificate of Legal Beneficiaries; (h) Degree of Entitlement; (i) and other documents may required

20 | P a g e

INITIATIVES For non- appearance

bi. Bedridden;

(a) Proof of life ( Postcard-sized whole body picture holding latest broadsheet such as Philippine Daily Inquirer, The Philippine Star, and Manila Bulletin showing headlines or online updating through webcam/skype)

(b) PNP Pensioner’s ID/Survivor/Transferee (Photocopy) (c) Certificate of Chief of Police stated therein Pensioners’ still alive (d) Fill up Pensioner Form


(j) Death certificate of the Retirees; (k) CENOMAR of the survivor and transferee with Official Receipt (l) Birth Certificate of the Survivor (for legitimate and illegitimate children); (m) Married Certificate; (n) Certificate of Legal Beneficiaries; (o) Degree of Entitlement; (p) and other documents may required

bii. Abroad

(1) Proof of life (Postcard- sized whole body picture holding latest broadsheet or online updating through webcam/skype)

(2) Latest Passport (Photocopy) (3) Red Ribbon/Certificate of Residency (e) PNP Pensioner’s ID/Survivor/Transferee (Photocopy) (f) Certificate of Chief of Police stated therein Pensioners’ still alive (g) Fill up Pensioner Form


(q) Death certificate of the Retirees; (r) CENOMAR of the survivor and transferee with Official Receipt (s) Birth Certificate of the Survivor (for legitimate and illegitimate children); (t) Married Certificate; (u) Certificate of Legal Beneficiaries; (v) Degree of Entitlement; (w) and other documents may required

biii Online Updating

3) Online updating shall be facilitated by duty SKYPE PNCO under Inventory

Section, PGD PNP PRBS. The pensioner, on his/her birth month has to send an

email at PRBS SKYPE prbs_ [email protected] with subject “Updating of

Pensioner’s Status”, requesting for online updating appointment.

mailto:[email protected]

21 | P a g e

FEEDBACK FORM

SURVEY FORM

Maari po bang i-check (/) ang box na naaayon sa inyong kasagutan:

NAME (Client)__________________________________

CONTACT#-____________________________________

a) Kumusta po ang aming Frontline service? NAKUNTENTO DI-NAKUNTENTO

b) Kumusta po ang serbisyong iginawad sa inyo ng aming personnel? NAKUNTENTO DI-NAKUNTENTO

c) Maari po bang isulat ang pangalan ng PRBS personnel na inyo pong naka-transaction?

NAME:________________________________________

NAKUNTENTO DI-NAKUNTENTO

d) Maari po bang isulat ang inyong suhestyon/komento o

rekomendasyon upang lalo pa naming mapagbuti ang serbisyo para po sa inyo: (Huwag pong kalimutang ihulog po ito sa Drop box)

_____________________________________________

_____________________________________________

_____________________________________________

_____________________________________________

NAME of DUTY LOBBY :__________________________

NAME OF DUTY QSL: ___________________________

22 | P a g e

DIRECTORY

SMS Services: SMART (0999-1499941) GLOBE (0927-3816243) Website: www.pnp-prbs.org Facebook: PRBS PNP SKYPE: [email protected] E-Mail Address: [email protected]

http://www.pnp-prbs.org/



prbs citizen’s charter manual · additional requirements for posthumous decree of entitlement and...

Documents