Name - Prashant Chauhan

Email Address : prashantchauhan2212@gmail.com

Phone:7498409121

Professional Abridgement

Dynamic professional with 4.3 years of rich experience in Project Management , Customer Service, Digital Strategy ,business process management and Service quality . Currently associated with Reliance commercial Mumbai as Manager . Expertise in end to end development of software products from requirement analysis to system study, Documentation & Testing. Demonstrated abilities in analysing information system needs & evaluating end user requirements. Deft at carrying out risk analysis, impact analysis, project reviews & documentation. Strong problem solving & Technical skills coupled with confident decision making for enabling effective solution leading to high user satisfaction as well as low operational cost

PROFESSIONAL EXPERIENCE

Reliance Commercial/Home Finance Mumbai

Manager Project Management, Business automation , Digital Strategy &Analytics .

Growth Path with Chief Tasks:

Technology Evaluation

Ensure appropriate & acceptable technology / systems for quality business support & improvement in productivity levels

Requirements Evaluation

Mapping requirements and providing users solutions involving evaluation and definition of scope of project and finalization of project requirements

Project ManagementDesigning Project Plan for timely & Effective implementation of New Systems, Holding review meetings to monitor progress of the project as per schedule/budgets and ensuring timely delivery of the project to the users .Strategic planning for implementing customer centric Projects, IT projects and Program management for all Functions.Designing Test Plans for a team of Business Analyst and Guide them in successful execution Plans and UAT approvals .Micromanagement and Streamlining of the project to ensure strict adherence to the envisioned plan Identifying Areas for Process Automation and Providing Technology Solutions.

Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements

Change ManagementEvaluating ,Reviewing & Implementing Change Request and Managing the complete Change Management Process

Vendor ManagementEnabling organizations costs control, drive service excellence and mitigate risks and gain increased value from vendors throughout the deal life cycle

Major Projects Handled

Project Title: Digital marketing and Mobility ( Android/IOS/Windows phone)Skill Used: IBM platform for mobility available on all OS including windows android and IOS .Total agile methodology and team management .Role Description: To understand the current business process and automate the process to reduce the sales force TAT and help them to track the leads on the run .Project Details: Sales management processDigital Marketing (WEB/Mobility )

I have done projects with end to end digital marketing for RCF

1-MAT- Mobile application tracker for DSA’S to track the status of the file , disbursed , approved , rejected , on hold e.tc 2-SMP ( Sales management process ) To track the field status , clients meet summary through mobile and track geographical position of the sale manager across India .

3-Mobile Feet on Street (Mobile based Application for EMI Collection, Lead Management And Application Status Tracking)

This application works on M- Commerce technology that reduces the turn around time for various processes. As a part of this, Mobile device based application was developed for collection & Sales field force. This application also enable real time updates on each account and will empower with customer information and intelligence gathering on their profile4-Reliance property solutions –Application implementation and Phone assembly for web site .

Websites

Reliance Property Solutions Portal :

1-One stop for all properties Rent /Lease/ Sale , SEO compatible , all challenges related to security , Search engine Optimisation has been implemented successfully 2-High performance lead generation module attached to CRM on cloud has been implemented 3-Integration with MLMS (Mobil lead management system ) on mobile 4-Application for Property Solution for Android/IOS/WINDOW phones 5-successful Migration on Cloud .

E Market Place Portal For SME product

B2B Online Portal for Small and Medium Enterprises, With facilities like Online Registration and Selling of Products, Advisory Services, Discussion Forum, Expert Advice etc.

Project Title: Enterprise risk management - Risk bank

Role Description: Selected Savvion as a tool , evaluated vendorProject Details: Designed a system for risk team to internal audit 35 branches for compliance and target date against Audit findings and keeping the track workflow basis using BPMS tool Savvion ,

Finn-one

Core Application for Lending Business used for Customer Acquisition, Loan Management & Delinquency Management

Business analytics

Single customer view (golden ID creation from DWH post DQ process)Credit score card strategy model building and deliveryCross sell/ up sell model strategy model building and deliveryProfitability definition for the organization and building model on sameFinancial analytics and model buildingCollection analytics and model building

Document Management System (Documentum)

Documentum was implemented with the view of centralizing the Underwriting process by scanning, imaging & indexing the documents across branches basis which underwriting will take place using scanned images

Incentive Foundry (Rule Engine for Agency & Employee Payout implemented for Sales, Collection & Credit)

Three Major Process were Automated using this Platform, 1- Collection’s Agency/Incentive Payout Incentive in which entire Process of Calculating Roll Rates for All Buckets, Cheque Bounce & NCL was Automated 2- Credit Appraisal Process in which the process of Calculating Productivity.Credit & Customer TAT & Tracking delinquency was Automated, 3- Sales Appraisal in which the Process of Calculating Productivity, FTR/FTNR, TAT was Automated

Savvion

Process workflow automation across all functions and many other line function process i.e. PDD collection process for Auto & Home Loans, Re- Possession Process for collection & Hind sighting process for Risk were automated in system

Qlikview

Qlikview as a tool is used for Effective decision-making based on having the right information available and easy accessible QlikView promotes unrestricted analysis of application data, helping users make time-saving and accurate decisions. Various dashboards implemented in Qlikview are Sales Dashboards, Collections Dashboards, Credit Dashboards, and Quality Dashboards.

Enterprise Architecture Integration (Middle ware used : Microsoft BizTalk)

The EAI (Enterprise Architecture Integration) enables the data / process integration was implemented to automate the process between applications like File tracker, Captiva/Documentum, Finn one, Savvion etc. The immediate advantage would be to share the images across these systems without toggling between too many systems.

File Tracking System

File Tracker is a workflow based comprehensive solution , This application is used to monitor the Movement of Physical file Right from the stage of Acquisition of documents from the customer which is followed by Data Entry>De-Duping > Cibil-Check > FI activities > Underwriting of Files > Disbursements & its final Storage. This application, Empowers the management with one view of E2E Activity & Customer TAT. The application also automates the process of FTR & FTNR

Score Card (Sales, Credit & Collection Function)

A solution comprehensively designed for Complete Automation of KPI’s of the employee’s with their Respective achievement Scores. The objective was to track the performance of the employees thru system & incentivize them accordingly

Awards & Achievements

1-Best Management Trainee of the year (2011-2012) selected and awarded by CEO of the company .2-Awarded “Best Implementer” under Circle of Triumph3-Awarded For Best Implemented Idea Circle of Triumph 4-Acknowledged by CEO of Reliance Capital for successful Completion of LSS Project ROI 1 cror . 5-Yellow Belt Certification for Lean Six Sigma Project Implementation6-completed 2 LSS projects with 1 crore ROI 7-internal customer service award out of 930 nominations at RCAP level 8-Best Innovation idea implementation for RELIANCE PROPERTY SOLUTION POTAL , diver plan designed by me

Professional Qualification

1-Completed PGDM(Post graduate diploma in management ) from ITM business school Mumbai 2009-11SPECIALISATIONInternational BusinessMajors IB 3 months course from Essca university EuropeSummer project Audi Budapest Hungry

2-Completed BTECH (Bachelors of technology ) UPTU NoidaSPECIALISATIONComputer Science 2005-09

3-Academic QualificationIntermediate C.B.S.E Board in2004 High School C.B.S.E Board in 2002

Strengths

1-Setting Team goal and articulating vision 2-Good Communication and listening skills3-Can adjust to multicultural environment4-Good analytical and implementation skills5-Solving Conflict in group

PERSONAL DETAILS

Father's name : Mr.Jaipal SinghDate of Birth : 22 December 1987 Current Address : New Kailsh Bhawan Flat no 13 Plot no 172 Sion Mumbai