præsentation la 27e region
TRANSCRIPT
![Page 1: Præsentation la 27e region](https://reader036.vdocuments.site/reader036/viewer/2022062703/554da738b4c905ff7a8b4b1a/html5/thumbnails/1.jpg)
Working user-centered in the public sectorChristian Bason, Innovation ManagerRuna Sabroe, Project Manager
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Agenda
About MindLab
Value
How we work
Case
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The Challenge
How can we meet citizen’s expectations for ever-better public policies and services with ever-fewer resources?
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CREATING ANEW FUTURE
INFORMING ABOUTTHE PRESENT STATE
MANYFEW
Quantitativesurveys
Co-creationworkshops
Crowdsourcing
Qualitative(ethnographic)research
New modes of citizen involvement
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Short-circuiting bureaucracy from within
Politics &
regulation
Strategy & organisation
Managers and employees
Citizens, Enterprises, NGOs
Top management
Society
Innovation processes & measurement
Innovationunit
Otherstake-
holders
Otherpublic sectororganisations
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How the ministries use us
1. Project partners
2. Good advice
3. Competence development
4. Presentations
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Value
Understanding the ”real” problem
Solutions that work
Risk-free experiments
Creating empathy
Platform for cross-ministerial collaboration
Platform for co-creation
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How we work
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Out in the world!
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Workshops
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Prototyping policy/ service
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Case
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Networking to kick-start growth entrepreneurs
Case
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Shared Goal
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“If I should take an advisorseriously, then he has to know,like really know, what it means tobe entrepreneur. It doesn’twork if it is a 9-5 employee withhis lunchbox. I don’t needtheoretical knowledge butsomeone who can give mestraight tips because he has triedit himself ”
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Methods
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Mobile Probes
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Prototypes
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Co-creation
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