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Presentation Notes What Would You Do? Ethical Behavior Standards

Practicum in Hospitality Services

What Would You Do? Ethical Behavior Standards – Practicum in Hospitality Services Copyright © Texas Education Agency, 2014. All rights reserved.

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WHAT WOULD YOU DO?ETHICAL BEHAVIOR STANDARDS





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COPYRIGHTCopyright © Texas Education Agency, 2014. These Materials are copyrighted © and trademarked ™ as the property of the Texas Education Agency (TEA) and may not be reproduced without the express written permission of TEA, except under the following conditions:

1) Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the Materials and Related Materials for the districts’ and schools’ educational use without obtaining permission from TEA.

2) Residents of the state of Texas may reproduce and use copies of the Materials and Related Materials for individual personal use only, without obtaining written permission of TEA.

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Private entities or persons located in Texas that are not Texas public school districts, Texas Education Service Centers, or Texas charter schools or any entity, whether public or private, educational or non-educational, located outside the state of Texas MUST obtain written approval from TEA and will be required to enter into a license agreement that may involve the payment of a licensing fee or a royalty.For information contact: Office of Copyrights, Trademarks, License Agreements, and Royalties, Texas Education Agency, 1701 N. Congress Ave., Austin, TX 78701-1494; phone 512-463-7004; email: [email protected].

Copyright © Texas Education Agency, 2014. All rights reserved.2




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REGULATIONS AND WORK ETHICS

• Employment in hospitality services requires training in:

• Laws and regulations

• Workplace ethics

3Copyright © Texas Education Agency, 2014. All rights reserved.

An employee manual is a book given to employees by an employer and contains information about company policies and procedures.




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REGULATIONS

Federal agencies:

• EEOC

• EPA

• FDA

• OSHA

• USDA

State and Local


The main goal of the hospitality industry is to provide good quality service to customers so all laws and regulations must be followed.




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EEOC

Equal Employment Opportunity Commission investigates:

Employment laws

• Civil Rights Act

• Age Discrimination Act

• Older Workers Benefit Protection Act

• Immigration Reform and Control Act

• Americans with Disabilities Act

Worker’s rights

• Fair Labor Standards Act

• Workers’ compensation

Taxes

• National, state and local

• Payroll deduction

• Social Security


The Equal Employment Opportunity Commission investigates discrimination based on the following laws. • Civil Rights Act – bans employment discrimination based on race, color, religion, sex or

national origin • Age Discrimination Act and Older Workers Benefit Protection Act – bans discrimination

against workers age 40 and older • Immigration Reform and Control Act – bans employment of noncitizens who are not

authorized to work in the United States • Americans with Disabilities Act – bans discrimination against individuals with disabilities Worker’s rights • Fair Labor Standards Act – covers minimum wage, overtime pay, child labor and record

keeping • Workers’ compensation – employers must provide medical coverage for illnesses or injury

incurred on the job Taxes • National, state and local – collect taxes • Payroll deduction – a process in which the employer subtracts taxes from each employee’s

paycheck • Social security – ensures that all workers will receive income after they retire




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EPA• Environmental Protection Agency (EPA)

• Decides how solid waste is managed

• Solid waste includes:

• Packaging material

• Containers

• Recyclables

• National Environmental Policy Act (NEPA)

• Protects the environment from damage caused by building development


The Environmental Protection Agency (EPA) decides how solid waste is managed in the United States. The EPA recommends that businesses reduce solid waste by eliminating packaging where possible. It also recommends that reusable food containers be cleaned and sanitized before reusing. The National Environmental Policy Act (NEPA) of 1969 protects the environment from damage caused by building development. Whenever a new restaurant or hotel is planned, an environmental impact statement (EIS) must be completed. This describes the impact of the proposed facility and any negative effects it might have on the environment.




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FDA

• Labels• Requires nutrition labels on food packages• Shows percent of daily dietary value in food

• Menus• Regulates health claims made by restaurants• Must meet standards listed in the Nutrition Labeling and

Education Act• Food code

• Give guidelines for handing food safely• Updated every two years


The Food and Drug Administration (FDA) is part of the U.S. Department of Health and Human Services. It enforces the Food, Drug and Cosmetic Act of 1938. This law covers food and the packaging of foods other than fish, poultry, and meat.




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OSHA

• Occupational Safety and Health Administration

• Sets standards and inspects workplaces for safety

• Oversee record keeping of job-related illness or injury


The Occupational Safety and Health Administration (OSHA) has two main responsibilities: • sets standards and inspects workplaces to make sure that employers provide safe and healthful environments • oversees record keeping of job-related illness and injury

• an accident report log shows the details of any accident that happens in business




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USDA

• Food Grading

• Involves applying specific quality standards to products

• Grade is based on quality at time of packaging

• Food Inspections

• A test of a business’s practices against standards

• Conducted by the Food Safety and Inspection Service (FSIS)


The U.S. Department of Agriculture grades and inspects: • poultry and poultry products • eggs and egg products • meat and meat products It also controls: • food grading • processing plant inspections • the use of pesticides, preservatives and food additives




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STATE AND LOCAL

• Health regulations that affect hospitality are written by the state

• Local health departments enforce state regulations

• County health department enforces regulations in rural areas and small cities


Many of the health regulations that affect hospitality operations are written by the state. Local health departments then enforce state regulations. The county health department enforces regulations in rural areas and small cities.




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CONFIDENTIALITY LAWS

Agreement

May include:

• Client Information

• Credit reports

• Medical history

• Trade secrets

Consequences

If breached:

• Written warning

• Termination

• Criminal charges

• Loss of reputation


Confidentiality agreements protect the interests of employers and are strongly recommended in a number of occupations that require employees to maintain the confidentiality of sensitive information and data to which they have access. An agreement may include: • Client information – may be sensitive • Credit reports for clients and employee • Medical histories for employees (may pertain to insurance) • Trade secrets – family recipes, secret ingredients, custom equipment The consequences of breaching confidentiality laws may include: • Written warnings • Immediate termination • Criminal charges and lawsuits • Loss of reputation




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WORK ETHICS

Influences

Work Ethics Qualities

Code of Ethic

Decisions to Keep in Mind

Copyright © Texas Education Agency, 2014. All rights reserved.

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A work ethic is a personal commitment to doing your very best as part of the team. Employees who have a good work ethic are often successful in their careers.




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INFLUENCES

• Cultural backgrounds

• Religious beliefs

• Personal codes of conduct

• Individual experiences


Ethics can be influenced by cultural backgrounds, religious beliefs, personal codes of conduct and individual experiences. These all help guide the decisions people make.




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WORK ETHIC QUALITIES

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• Your ability to be aware of what a particular situation demands of youResponsibility

• The ability to adapt willingly to changing circumstancesFlexibility

• You are truthful in your words and actionsHonesty

• Other people can count on you to do what you say you will doReliability• Effectively communicate, resolve conflicts and develop

negotiation skillsTeamwork

• The dedication you show to doing somethingCommitment

• You always do work you are proud ofQuality• You strive to do your best at all times, no matter what you are

doingExcellence

Copyright © Texas Education Agency, 2014. All rights reserved.

Many employers expect the following qualities from employees: Responsible - employees show up for work on time and work diligently to become familiar with job duties and do them correctly. Flexible - employees can adjust to changes without complaining. Honest - employees admit their mistakes and learn how to prevent from making them again. A reliable employee: • arrives to work on time • keeps personal matters separate from business matters • works a full shift • carries out a variety of assigned tasks without constant prompting • takes on extra work when necessary without complaint • gets enough rest to work effectively • maintains good personal physical and mental health Teamwork – as a foodservice employee, you will work with a large team Commitment - the quality that supports all your abilities and skills to build a strong work ethic Quality in foodservice - means that you use quality ingredients, prepare and serve them in the most pleasing way and you serve customers to the best of your ability Excellence – employees make the most of opportunities to improve their abilities and learn new skills




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CODE OF ETHICS


Employee treatment

Wages Benefits

Working conditions

Behavior of

employees

Acceptance of gifts

Workplace ethics serve as guiding principles that effective leaders use in setting the professional tone and behavior. Many establishments have created written codes of ethics, which are designed to remove the guesswork about what is acceptable and unacceptable behavior in the workplace. These codes of ethics may include: • employee treatment • wages, benefits • working conditions • behavior of employees • acceptance of gifts from guests/vendors/suppliers • any other issues that may impact operations




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DECISIONS TO KEEP IN MIND

• Is it legal?

• Will it hurt anyone?

• Does it represent the company?

• Does it make anyone uncomfortable?

• Does it convey respect for others?

• Have I involved others by asking their viewpoint?

• Is it fair?

• Does it uphold the values of the organization?

• Can I tell my decisions to employer, family, and others?

• How would others regard details if public?

• Am I confident my decision will be valid for years?


To determine whether a decision or action is based on sound workplace ethics, managers and employees should ask these questions.




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QUESTIONS?





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REFERENCES AND RESOURCESArticle:

• Employee Consequences for Breach of Confidentiality

Confidentiality in employment is important regardless of whether you have signed a written confidentiality

agreement.

http://smallbusiness.chron.com/employee-consequences-breach-confidentiality-15476.html

Images:

• Microsoft Office Clip Art: Used with permission from Microsoft.

Textbooks:

• Reynolds, J. S. (2010). Hospitality services: food & lodging. Tinley Park, IL: Goodheart-Willcox Company.

Website:

• Ethics Resource Center

ERC is a nonprofit, nonpartisan research organization, dedicated to independent research that advances high

ethical standards and practices in public and private institutions.

http://www.ethics.org/


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