practices to develop effective stakeholder relationships (an acrp synthesis study) may 19, 2015...
TRANSCRIPT
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Practices to Develop Effective Stakeholder Relationships
(An ACRP Synthesis Study)
May 19, 2015
Delta Airport Consultants, Inc.
Rusty Chapman, P.E., C.M. [email protected]
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TRANSPORTATIONRE
SE
AR
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BO
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ACRPAirport Cooperative Research Program
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Practices to Develop Effective Stakeholder Relationships
….in printing
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1. What is a stakeholder?
2. Literature review
3. Survey/interviews
4. Case studies
5. Take-aways
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Stakeholder :
any group or individual who can affect or is affected by the achievement of an organization’s objectives
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Some Stakeholders
•Elected officials/policymakers•Airport users•Airport tenants•Community at large•Neighbors•Economic organizations
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Literature Review
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Surveys and Interviews
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Effective practices to help…….
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What we learned
• Foundation of trust
• Issue-driven
• Conform to models
• “It’s in my DNA”
• Users and Tenants #1
• Various techniques
•Governance requirements
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Effective Stakeholder Engagement Techniques
• Communications
• Direct Engagement
• Festive
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A Checklist for Building Effective Stakeholder Relationships
• Assess
• Strategize
• Implement
• Evaluate
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Thanks