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  • Practical Stakeholder Engagement

    John Sherwood

    COSAC 2014

    The SABSA Institute 1995 - 2014

  • 1

    Objectives for this Session

    l Use this session as a workshop l Present some ideas l Discuss the ideas l Capture new ideas l Recruit a team to take the work forward l Develop a white paper by iterating and critiquing drafts l Publish the White Paper under The SABSA Institute with

    joint authorship

    Creating a New White Paper

    The SABSA Institute 1995 - 2014

  • Action

    lAppoint a scribe to capture the ideas lCan be more than one scribe

    The SABSA Institute 1995 - 2014 2

  • Agenda l Stakeholder context theoretical models l Step-by-step stakeholder engagement process l Stakeholder identification: viewpoints and views l Stakeholder intake getting them on board l Stakeholder consultation psychological factors l Stakeholder analysis

    l RACI mapping l Concerns, prioritisation l Input validation l On-going stakeholder engagement l Internal publication

    l Open discussion how best to engage with stakeholders The SABSA Institute 1995 - 2014 3

  • STAKEHOLDER CONTEXT Theoretical Foundations for Systems, Services and Stakeholders

    The SABSA Institute 1995 - 2014 4

  • System of Interest Concept

    The SABSA Institute 1995 - 2014 5

    System Environment

    System of Interest Opportunities & Threats

    Strengths & Vulnerabilities

    Logical System Boundary (not physical)

    External Stakeholders with an Interest in the System

    Internal Stakeholders that are part of the System

    System means a combination of people, processes & technology

    Stakeholders can be both of these

    Stakeholders can be both of these

  • ISO/IEC/IEEE 42010: Meta Framework

    l Standardisation of Terminology and Language for Architecture Work l Conceptual Foundations for Architecture Work

    l Conceptual Model Architecture Description l Conceptual Model Architecture View l Conceptual Model Architecture Viewpoint l Conceptual Model Stakeholders and Concerns

    l Conformance to ISO/IEC/IEEE 42010 l Architecture Description l Architecture Viewpoint l Architecture Framework l Architecture Description Language

    The SABSA Institute 1995 - 2014 6

    Systems & S/W Engineering: Architecture Description

  • The SABSA Institute 1995 - 2014 7

    System of Interest Architecture

    exhibits

    identifies

    Stakeholder

    Concern

    1 1

    1

    n has interests in

    has

    n

    n

    Architecture Viewpoint

    Model Type

    Architecture Description

    Architecture View

    Architecture Model

    identifies

    expresses

    1

    1

    1

    1

    1 1

    n

    n

    frames

    represents

    n

    n

    n

    n

    n

    n n n

    n

    n n 1

    governs

    governs

    conforms to

    conforms to

    represents

    populates

    1

    n

    42010 Conceptual Model

  • The SABSA Institute 1995 - 2014 8

    System of Interest Architecture

    exhibits

    identifies

    Stakeholder

    Concern

    1 1

    1

    n has interests in

    has

    n

    n

    Architecture Viewpoint

    Model Type

    Architecture Description

    Architecture View

    Architecture Model

    identifies

    expresses

    1

    1

    1

    1

    1 1

    n

    n

    frames

    represents

    n

    n

    n

    n

    n

    n n n

    n

    n n 1

    governs

    governs

    conforms to

    conforms to

    represents

    populates

    1

    n

    Our focus today

    E.g.: Business Attributes

    Profile

    Requirements

    People, processes,

    technology and environment

    From which the stakeholder

    views the world

    E.g.: Detailed Attributes

    Ideas and concepts

    (knowledge)

    Documented concepts

    (information)

    What the stakeholder

    sees

  • The SABSA Institute 1995 - 2014 9

    System of Interest Architecture

    exhibits

    identifies

    Stakeholder

    Concern

    1 1

    1

    n has interests in

    has

    n

    n

    Architecture Viewpoint

    Model Type

    Architecture Description

    Architecture View

    Architecture Model

    identifies

    expresses

    1

    1

    1

    1

    1 1

    n

    n

    frames

    represents

    n

    n

    n

    n

    n

    n n n

    n

    n n 1

    governs

    governs

    conforms to

    conforms to

    represents

    populates

    1

    n

    WHAT

    WHO & WHY

    HOW, WHERE & WHEN

    Assets

    BAP as Proxy-Assets

  • The SABSA Institute 1995 - 2014 10

    SABSA Asset Ownership, Custody & Use l Although in one sense assets are owned by the

    enterprise, each asset must have a specific person assigned as the owner

    l An owner is empowered to make decisions about the asset: l How much is it worth? l How should it be used and by whom? l What risks does it face and how should these risks be

    treated? l Sometimes (often) an owner delegates the

    looking after and management of an asset to a custodian

    l Usually an owner allows (authorises) other people to use the asset. These people are called users

    Owner

    Custodian

    User

    Delegates

    Authorises

    Manages use according to

    authorisations

  • Everything as a Service (EaaS) l Supply & demand model l Stakeholder Types

    l Stakeholders are service owners (service providers)

    l Stakeholders are service custodians (service providers)

    l Stakeholders are service users (service consumers)

    The SABSA Institute 1995 - 2014 11

    Infrastructure+as+a+Service+(IaaS)+

    Pla3orm+as+a+Service+(PaaS)+

    So6ware+as+a+Service+(SaaS)+

    Business+Services+

    Business+Processes+

    Business+Value+Chains+

    Peop

    le,+S

    kills+and

    +Com

    petenc

    ies+

    Supp

    ort+P

    roce

    sses+and

    ++Service

    s+

  • STAKEHOLDER ENGAGEMENT PROCESS

    Step-by-Step Process

    The SABSA Institute 1995 - 2014 12

  • The SABSA Institute 1995 - 2014 13

    Stakeholder+engagement+process+

    Stakeholder+iden3fica3on+

    Stakeholder+intake+

    Stakeholder+consulta3on+

    Stakeholder+analysis+

    Stakeholder+input+valida3on+

    Regular+stakeholder+consulta3ons+along+the+project+3meline+

    Internal+publica3on+of+the+business+analysis++ Pr

    ojec

    t+boa

    rd+

    Arch

    itecture+bo

    ard+

    GO

    VE

    RN

    AN

    CE E

    NG

    AG

    EM

    EN

    T

  • Governance: Project Board

    l To provide representation of the stakeholder community l To provide project steering l To monitor the progress of the project against the aims and

    objectives set through the stakeholder engagement and business analysis process

    l To ensure compliance with stakeholder requirements l To provide feedback on evolving business requirements l To ensure that the stakeholder community is kept informed of

    any major issues that might affect the success or outcome of the project

    The SABSA Institute 1995 - 2014 14

  • Governance: Architecture Board l The purpose of the architecture board is to ensure that architectural standards are

    set and that all projects comply with these standards. Specific objectives include: l Creation and publication of architecture standards

    l Architecture development processes l Reference architectures l Maintaining and publishing the architectural artifacts repository l Maintaining and publishing the service catalogue for project use

    l Creation and publication of architecture governance processes l Project submission process l Project approval process l Stakeholder engagement process

    l Ultimate control and approval of project budget release l Conditional on architectural standards compliance l Conditional on compliance with stakeholder requirements

    The SABSA Institute 1995 - 2014 15

  • STAKEHOLDER IDENTIFICATION Finding the Stakeholder Viewpoints and Views, Roles & Responsibilities

    The SABSA Institute 1995 - 2014 16

  • Stakeholder Viewpoints l Lifecycle viewpoints

    l Strategic, programme, project, operational l Functional viewpoints

    l Business Management, Compliance, Information Management, Systems Design, Financial Management, Health & Safety; Human Resources Management, etc

    l Industry Viewpoints l Nuclear Industry, Civil Aviation, Pharmaceuticals, Banking and

    Finance, Energy Distribution, Retail, etc l Legislative and Regulatory Viewpoints

    l Food Safety, Transport Safety, Health and Safety at Work, Crime Prevention, Controlled Drug Use, Building Regulation, etc

    The SABSA Institute 1995 - 2014 17

  • Stakeholder Types l Internal stakeholders:

    l Business owners l Internal Auditors l Quality Managers l Risk Managers l Delivery Managers l Application Managers l Infrastructure Managers l Security Managers l Data Managers l Architects l Development Managers l Others as dictated by the

    specific context

    l External stakeholders: l Customers l Service Suppliers l Equipment vendors l External auditors l Others as dictated by the

    specific context.

    The SABSA Institute 1995 - 2014 18

  • STAKEHOLDER INTAKE Bringing the

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