Practical Coach

Discussion Session #60

Learning Objectives

To understand the value of coaching in a manager’s work

To learn how to determine when to coach To develop basic competence in applying

coaching skills

Effective coaching

This can be the single most important thing you do at work…..

….because you will have an impact on others

Telling is not teaching

Components of Effective Coaching

Assess knowledge Show and explain how you want the task

or procedure done Ask the employee to perform the task –

ask for understanding before the assignment

Evaluate the employee’s performance and provide feedback

Learning how to drive a car

•Student – what is your learning style?

•Teacher – what is your teaching style?

Learning styles

Visual, auditory, or spatial? Talk to think, or think before talk? Focused on the task, or like interruptions? Ask questions first, or plunge right in? “Big picture”, or detail-oriented? Quick or deliberate?

Coaching Good Work

When you see it, say it! Be specific

Coaching Poor Work

Don’t do it in public! Make it positive Let the learner choose their own path Be caring Ask questions Be gentle, but direct You’ve got to do it!

Coaching Poor Habits

Make it private Make it positive Be gentle, but direct Be aware of defensive side tracks

The 2 Minute Challenge

State what was observed Wait for a response Remind them of the goal Ask for a specific solution Agree together

Evaluation Questions

Use: Strongly agree Agree Disagree Strongly disagree Don’t know

1. I found the presentation of material easy to understand.

2. This Advantage session increased my knowledge on the subject presented.

3. I will be able to use some of the information from this Advantage session in the future.

4. The presenter was well prepared for this Advantage session.

5. This presentation should be repeated in future semesters.