ppt report on feedback
TRANSCRIPT
8/8/2019 Ppt Report on Feedback
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REPORT ON
FEEDBACK OF CLIENTS
USING ASCENT SERVICE
Prepared by:Ms. Kanika Gosain
(Summer Trainee)
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INTRODUCTION
Ascent service clients are provided with an
add on service provided to clients and
which is known as TJ Service (timesjobsservice)
I have taken a feedback of 100clients
through the medium of telecalling.
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OBJECTIVE
The objective of this marketing survey was to
know about the clients perception towards the
product and the value added service .
This survey is a market research as we capture
the clients feedback through it.
As this study depicts the spending
characteristics and purchasing power of theconsumer who are within our business's
geographic area of operation.
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What is market survey?
Market survey--where we actually speak to
members of our target audience as they
are an important part of market research. We can choose to hire a company to do it
for us, but conducting the interviews
ourself will most likely give us a much
better idea of the needs of our target
audience
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Market survey provide us with insights that wemight not otherwise have gleaned.
If we are going the do it ourself route, we
probably want to act as the focus groupmoderator.
As the moderator,we want to encourage anopen-ended flow of conversation and be sure to
solicit comments from quieter members, or wemay end up getting all our information from thetalkative participants only.
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Results of feedback taken on
clients experience and various
hypothetical questions
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Overall experience from the
responses of Print and TJ :overall experience
%
35%
4 %
6%
1% are totally dissatisfied with print and TJ SERVICE
35% received poor responses
4 % were satisfied with the TJ and print service
16% were only satisfied with TJ overall
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RE ASONS
Behind the poor responses received by
of clients is
irrelevancy of data as this was the highestdisadvantage given by most of them.
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Responses from Print service :RESPONSES FROM PRINT SERVICE
2
2
2
p e
r c e n t a
30%were dissatisfied and were not happy with the applications they received
by the Print service .
38%were satisfied by the quality and quantity of applications of print service.
Only 2%were satisfied from quality and dissatisfied with quantity.
5%is only satisfied with quality of applications.
7%satisfied with quantity and dissatisfied with quality , these are those who
prefer quality and quantity both.
%didn¶t response.
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Responses from TJ service
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Feedback from TJ service :
Responses from TJ service
1
28%
240%
3
10%
4
17%
5
3%
6
2%
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28 were dissatisfied from the TJ service
provided to them as it wasn¶t a
remarkable service due to the quality as
this was the main reason. And even the
quantiy they get all were irrelevant.
40 didn¶t knew about TJ service so they
were not able to comment on the serviceof TJ .
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9 said same quality as gets from ascent
service.
1 were satisfied with both quality andquantity of applications.
satisfied with quality and dissatisfied
with quantity.
2 satisfied with quantity but dissatisfied
with quality.
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RE ASONS:
TIME-There is a problem of time factor
which is faced clients, as it takes lot of
time to open a resume . And many of
them they delete it without given a look.
IRRELEVANCY- Most of the data was
irrelevant to the requirement. There was
no match of a candidate with a particular vacancy.
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Prior awareness of TJ service :
7
9
6 wasn¶t aware of TJ service in advance.
9 were aware of TJ service.
20 came to know across when we were talking.
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Feedback on the difference make
out between the applications
received from TJ and Ascent :
10 didn¶t notice the difference between the applications received from both
services.
42 didn¶t make out any difference between application received from TJ
and Ascent.
40 were able to make out the difference between the applications. Other 8 didn¶t respond.
difference of applications from TJ and ascent
10
4 24 0
8
0
10
1
2 0
2
0
4 0
4
1 2 4
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Responses on if TJ service is
withdrawn :responses on if TJ service is withdrawn
can¶t say about the difference because they havn¶t used it.
will find no difference in their recruitments.
4 feels they will find a difference.
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Will they pay incremental charge?
Will they pay incremental charge?
as not interested in paying incremental charge for TJ service as most of them
gave reason of quality is not good.
wasn¶t able to decide.
were only interested in paying incremental charge because they wanted to
create a database for future hiring and would save their time in urgent requirement.
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WE AKNESSES
Problems highly faced by clients are:
In TJ service, most of the clients find
problem in irrelevancy of data,as more of different background people applies which
are not atll suitable with a requirement and
problem also come in relocation.
As this problem is also find through ascent
also but it was less as compared to TJ.
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There was a gap in time factor also,as
they find waste of time in opening the
whole resume.
As the snapshot don¶t provide full
information wanted by client at time of
searching resumes.
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Suggestions and
Recommendations:
Client wanted applications so that they geta snapshot of major information which isrelated to job requirement.
Provide added features so that they cansave their time and so that we can purifythe junk data.
Provide the candidate some relevantkeywords so that candidate applies to right job.
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Update the technology of website so that
they receive filter data.
Provide the client with full information onhand.