ppt read & write english at a basic operational level 230715.pptx
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READ AND WRITE ENGLISH AT
A BASIC OPERATIONAL LEVELD2.LAN.CL10.01
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Element 1:Read and understand basic texts
Performance criteria:
Slide 2
Identify basic English texts in the workplace
Locate specific names and addresses on a list
Compare prices for goods and services
Explain the meaning of signs written in English in the workplace
Check and comprehend timetables and itineraries
Read and follow a simple set of instructions
Read and understand a simple workplace related message which may behandwritten or in the form of an e-mail
1.1
1.2
1.3
1.4
1.5
1.6
1.7
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1.1Identify basic English texts inthe workplace
There are many basic English texts that will be used in theworkplace:
Discuss with your partner and share some exampleswith the class
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Types of basic English texts
Passport:
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Passport example
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SurnameFirst Name
______________________________________________
Date of Birth Place of Birth
_______________________ _______________________
NationalityPlace of Issue
______________________________________________
Date of Issue Date of Expiry
_______________________________________________
Signature
_____________________________________
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Forms
There are a lot of forms
that may need to be used
in the hospitality and
tourism industry. These
forms could be for guest
registration, flight details,
delivery forms or order
forms.
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Forms
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Forms
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Forms
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Forms
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1.2Locate specific names andaddresses on a list
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Addresses
Home/Business Address Format
In most Western countries the format for writing anaddress is:
Number of house/flat/apartment, name of street
Suburb/ Town / City / Province
Postcode/Zip code
Country
Some countries may have different ways of writing
addresses.
How do you write an address in your country?
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Emailing
Nowadays nearly everybody has an email address and
emailing is an extremely useful and easy way to contact
each other. There are some specific words that need to be
understood to effectively use email language in English.
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1.3Compare prices for goods andservices
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Goods and services vocabulary
Slide 15
Weight Time Size Number Volume
Kgs
8 ounces
kg
18g
Mon-Fri
2 weeks
8am 5pm
24hrs a day
per hour
m2
2m x 3m x .5m
Metre
cm
diameter
3 nights
24 cans
12 boxes
per person
dozen
Pint
mls
8 litres
500mls
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Which hotel?
Slide 16
Adjective The Green PalmsHotel
The Golden SandsHotel
The Grand Hotel
sophisticated
cheapest
biggest
very friendly
convenient
smallest
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Which hotel?
1. The Golden Sands Hotel is not easy to find. False
2. The Green Palms Hotel is close to the city centre False
3. Many people stay at the Golden Sands Hotel True
4. The Grand Hotel restaurant is very expensive True5. There isnt a restaurant at The Green Palms Hotel False
6. The Golden Sands Hotel beds are uncomfortableFalse
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1.4Explain the meaning of signswritten in English in the workplace
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Signs in the workplace
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Signs in the workplace
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1.5Check and comprehendtimetables and itineraries
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Itineraries
Travel schedule:
Thursday February 5th Depart JFK International Airport NY
Friday February 6thArrive Riyadh International Airport
Monday February 16th
Depart Riyadh International Airport.Monday February 16th Arrive Jeddah Airport
Thursday February 19thDepart Jeddah Airport
Thursday February 19thArrive Riyadh International Airport
Friday February 20thDepart Riyadh International Airport
Saturday February 21stArrive JFK International Airport NY
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Travel
ActivityDiscuss the questions below with your partner:
Have you ever travelled by train? Where?
What can passengers do on a train?
Is the train service in your country reliable?
Have you ever travelled by airplane? Where?
What can passengers do on an airplane?
Do you think flying is exciting or boring? Why? Why are some people afraid to fly? Are you?
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Train schedule
The Eurostar is a popular European train service. Eurostar is a
train service that connects London with Lille, Paris, and
Brussels. Trains cross the English Channel through the Channel
tunnel. The French and Belgian parts of the line are high-speed
rail, and since September 2003, so is part of the route inEngland, the Channel Tunnel Rail Link.
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Flight schedule
Depart TPE Arrive SFO Airline Stop Trip Time
7:00 a.m. 8:45 a.m. China Airlines Hong Kong 17:45
8:40 a.m. 8:35 a.m. Eva Osaka 15:55
9:15 a.m. 7:30 a.m. Norh!es "ok#o 14:15
10:30 a.m. 10:00 a.m. $nie% "ok#o 15:30
4:35 &.m. 5:30 &.m. Caha# 'a(i)( Hong Kong 1*:55
8:+0 &.m. 7:35 &.m. ,a&an Airlines Hong Kong 15:15
10:55 &.m. 1130 &.m. -inga&ore Air os Angeles 1*:35
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1.6Read and follow a simple set ofinstructions
Often instructions in the hospitality and tourism sector will
be in English so it is important that you understand how to
read and write basic instructions.
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Instructions
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Directions
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Paper plane instructions
Body Copy:
Fold the paper in half
Unfold and then fold the top cornersinto the centre line
Fold the top edges to the centre
Fold the plane in half
Fold the wings down to meet the bottom edge of the
planes body
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1.7Read and understand a simpleworkplace related message that
may be handwritten or in the formof an email
Skimming and scanning:
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Message
Activity:Write a short message to someone in your class.It can be about anything but it should instruct them to dosomething.
For example:
/ear A%am
'lease ake o #o2r righ shoe an%&2 i ne o he (lassroom %oor.
Quentin
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Element 2: Write basic workplacetexts
Performance criteria:
Slide 32
Complete relevant forms
Write a short workplace message
Write a simple set of instructions including important details
Write names and addresses legibly with correct spelling
Write an invitation including important details
2.1
2.2
2.3
2.4
2.5
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2.1Complete relevant forms
There are many forms that may be
required to be completed in order to
be able to do your job effectively.
Filling out forms in a foreign
language may be difficult but the
information required may be
repeated in different circumstances.
It is important to recognise whatinformation is required and to
complete the details correctly.
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Personal information forms
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ACME Hotel, Boris St, Alban Guest registration form
Guest name: Bryan Jones
Address: 22 Victory Ave, Smithstown, Auburn
Email/Mobile phone [email protected] +88912343210
Passport number: Z12341234
Expiry date: 17/05/2022
Nationality: Australian
Room type: Single Double
King Executive suite
Arrival date/Departure date 10thFebruary 15thFebruary
Method of payment Cash Visa MasterCard American
Express
Cheque
Guest signature r#an,ones
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Guest registration form
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Confirmation
Number
Arrival date Departure
date
Arrival time Number of
rooms
Room type
Room rate No. of guests Advance
Deposit
Room No. No. Of nights
Guest name Email
Mobile No.
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Timesheet
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Incident or accident report forms
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Other forms
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2.2Write a short workplacemessage
Leaving messages for colleagues or guests is often
necessary in the hospitality and tourism industry and it is
important to be able to write short and easily understood
messages that communicate information effectively.
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Notes and messages
one o he(on6eren(e room.
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2.3Write a simple set of instructionsincluding important details
When writing instructions it is important to follow some simplerules:
1.Start with a goal or outcome
2.Include a list of items that might be needed to complete thetask
3.Number the steps or stages
4.Use time connectives such as: next, then, first, after, finally.
5.Use imperatives or commands: put, open, pour, write,
answer
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Instructions
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Vocabulary
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Write instructions
Activity:Look at the examples below and write a simple set ofinstructions for one of these situations or actions. Remember to
use sequencing words, a title, and provide a list of items thatmay be required:
1.Make a coffee
2.Answer a phone correctly
3.Make an omelette
4.When and how to contact a supervisor
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2.5Write names and addresseslegibly with correct spelling
Spelling correctly and writing clearly is an important skill
for the workplace. There are many spell check functions
available now and if you are unsure of a word you can
check an online dictionary:
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Surnames
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Nguyen Vietnam
Kawaguchi Japan
Agostino Italy
Freud Germany
Renaud France
Kim Korea
Santos Philippines
Li China
Jones Wales
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2.6Write an invitation includingimportant details
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Addresses
It is an important skill to be able to write peoplesaddresses correctly.