powerpoint presentation€¦ · ppt file · web view · 2016-01-20powerpoint presentation last...
TRANSCRIPT
“To be successful in the future the rate of internal innovation must exceed the rate of
external innovation”
II > EI
Emotional Response to Perceived Negative Change
Stability
Immobilization
Denial
Anger
Bargaining
Depression
Testing
Acceptance
TimePassive
Active
Emoti
onal
Res
pons
e
Managing Positive Responses to Change
Uninformed Optimism
Informed Pessimism
HopefulRealism
Informed Optimism
Completion
CheckingOut
TIME
PESS
IMIS
M
6 Steps in the Change ProcessIrresistible
case for change
Vision of the new future
Sense of urgency
Guiding coalition
Plan for small wins
Empower others
7 Keys to TRUST• Tell the truth• Be transparent• Extend trust and respect• Be vulnerable• NO games• Keep your promises• Communicate clearly
Positive Culture
Fun
Family
Friends
Fair
FreedomPride
Praise
Meaning
Results
The key elements of a winning culture
1,300,000 interviews: Basic 4 + 1
Goal Setting
TrustAccountability
Communications
RECOGNITION
Wow No Surprises Cheer
DMCCMD
irection – vivid, clear, inspiring --- shared
easurements – specific, observable, focused - binary
ompetence – very good at what they do
ommunication – open, honest, robust - transparent
utual Accountability – all team members
iscipline – do this every day
The five keys to accountability
1. 100% Clarity + Appropriate Authority & Resources
2. 100% Agreement
3. Track & Post
4. Coach, Mentor, Train and Support
5. Reward Success / Punish Failure