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Wipro Infotech Driving

Business Momentum

Presented by

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CONFIDENTIAL© Copyright 2006 Wipro Ltd

Agenda


Introducing Wipro

Range of Services

Across Domains

Defining Processes

EstablishingCredentials


Introducing Wipro


Introducing Wipro

Wipro Ltd. - No. 1 provider of integrated business,technology &

process solutions.

- IDC, MetaGroup, Forrester (2004)

Sustained growth

• 42% CAGR in the last 5 years

• World No. 4 in IT services (market cap)

Partnering industry leaders

• 89 Global 500 clients

• 151 Forbes 2000 clients

Global footprint

• Presence in 35 countries

• 10000 itinerant employees• 10 near shore development centres

• 30 nationalities

• 2000 domain consultants

Diverse talent pool

Clie

nts

Glo

bal

Dev

elop

men

tC

entr

esE

mpl

oyee

sR

even

ues

2000-01 2001-02 2002-03 2003-04 2004-05 2005-06

Mil

lio

n U

SD

662696

9021346

1865

2385

1013

1419

42

53

2226

2834

40

44

217 226288

399421

494


Introducing Wipro:Defined by quality

33% business

parameters to benchmark

quality standards

Through a single-minded…

emphasis on quality…

throughout its delivery

processes, Wipro has

shown impressive improvements

in delivery capabilities, client

satisfaction, and the ability to

continually reduce the cost of

services, which it aggressively

passes on to its customers.

- Gartner

World’s FirstSoftwareCompany

World’s FirstIT Company

SEI-CMMLevel 5 Six Sigma

World’s FirstCompany

PCMMLevel 5

ISO 9001

IEEEAward


Wipro Infotech is

Introducing Wipro Infotech

Increasingly services led

the India, Middle East and Asia Pacific business unit

of Wipro Ltd.

ranked No. 2 in Indian Domestic IT Services Market:

IDC Report, 2005

39% CAGR and 36% PAT CAR over 3 years

Ser

vice

sR

even

ueE

mpl

oyee

sR

even

ue

2917 38896089

7927

30 3240

54

10421 1215517398

21425

2002-03 2003-04 2004-05 2005-06

Diversified skill baseacross service lines

Revenue doubled injust 3 years

* Gross Revenue

(mill

ion

rup

ee

s)*

( in

10

0s)

(mill

ion

rup

ee

s)


Consulting

Six Sigma and HR Process, Enterprise Architecture, IT Governance, e-Governance, Security Governance,Strategic Cost Reduction

Business Solutions

Business Applications, E-Enabling, Third Party Testing, DW/BI, Application Maintenance, Banking, Telecom, Manufacturing and Govt Domain Solutions

System Integration, Manage IT- Data Centre, End-user, Help Desk, Telecom Management, Application Support

IT, Process Strategy formulation and alignment to business

Professional Services

Infrastructure Products

Total Outsourcing

Networking, Personal, Enterprise, HPC, Storage, Call centre, Software, Enterprise Management and Security

Introducing Wipro Infotech:Services Diversity

Partner for the complete IT Lifecycle

Consult Architect Integrate Manage Sustain

Enterprise

Telecom

BFSI

Government


Introducing Wipro Infotech:Process Driven

Project Management

Participation

Monitoring System

BusinessProblem

Project

StatisticalProblem

StatisticalSolution

BusinessSolution

Change Management

Workshop Technology

Top Management Involvement

Goal Line

SEE Index

Weekly Dashboard

PerformanceScorecards

Teaming

ProjectSelection

Scoping

LEAN Principles

Knowledge Management

ISOPCMMCMMiBS7799

D M A I C


Introducing Wipro Infotech:Global Presence

Wipro in Middle East

• Presence since June 2001• 400+ Wipro consultants including 80+

local consultants• Over 75 customers • Two regional offices:

• Dubai servicing UAE, Oman, Qatar, Kuwait & Jordan

• Al Khobar servicing KSA & Bahrain

Wipro in Australia and ASEAN

• Presence since 2002

• 150+ consultants present onsite and offshore

• Blue chip customer base in key verticals

• Offices in Sydney, Melbourne, Singapore,

• Kuala Lumpur

• Dedicated sales, pre-sales and delivery teams for the region


Range of Services


Range Of Services:

Consulting Services

Business Transformation

Business Process through Six Sigma, IBPI, Lean, TrizIntegrated Quality Management- ISO, CMMi, EFQMHR Optimization through PCMM Advisory & Implementation

Advisory and Implementation Services

Strategy

Enterprise Architecture- Design and OptimizationIT Governance through ITIL, COBIT, BS15000Shared Services Consulting

Strategic Cost Reduction

Strategic SourcingSupply Chain process consultingProcurement technology enablementLow cost country sourcing

E-Governance

e-Governance Strategy and Road Map Capacity PlanningProcess re-engineering servicesProgram managementE-Tendering solution

Security Governance

Advisory and AssuranceIdentity ManagementTechnical Risk Assessment Security Compliance to Standards


Range Of Services:

Consulting Services

Recognitions

No.1 Network Security Services Provider- V&D June 06

50 Six Sigma Consulting Assignments

120 Security Governance Assignments

Capacity Planning/Road-map Assignments for 15 Governments

1st Integrated Land Information System project for AP Govt.

Security Governance Business TransformationE-Governance

Partial list of clients

Strategic Cost Reduction


Range Of Services:

Business Solutions

Horizontal Solutions

Enterprise Application Services

ERP, CRM, SCM SRM Consulting, Deployment and SupportPractices –SAP, Oracle, PeopleSoft,

Siebel

Application Maintenance Services

Configuration, Helpdesk, MaintenanceProject Services and Upgrades

Third Party Testing Services

Test Process ConsultancyLifecycle Testing, Test AutomationSpecialized Testing

DW/BI

DW/BI Architecture, DesignData MiningCustomer Analytics

E-Enabling

Enterprise Consulting & ArchitectureEnterprise Web ServicesEnterprise Application IntegrationContent Management and PortalsExpertise on J2EE, .NET


Range Of Services:

Business Solutions

Recognitions

10 projects on SAP ECC 5.0

First HRMS Implementation in Bank

First IS-Reinsurance deployment in GIC

One of 12 Global CAP of Oracle

Best APA Channel Partner for SAP

Among the top 10 partners in SMB for SAP, Globally



Range Of Services:


System Integration Manage IT Enterprise ServicesPC and

Microsoft Services

Network and Platform

ConsultingService Desk Linux Services

Hardware and Software Support

Network Integration End User ServicesInfrastructure Management

Migration Services

Server and Storage Integration and Consolidation

Data Centre ServicesVoice and Data Support

DB Management

Data Centre Integration Server and Storage

Management Security Services Upgrades

Call Centre IntegrationApplication Management

Middleware Integration Network Management

Enterprise ManagementOS, Backup Services

DB, Web and Mail Management

Call Centre / Telecom Management



Range Of Services:


Recognitions

No.1 Network Integrator

No.1 Network Security Services Provider

No.2 Network Management Services Provider

Customer Advocacy – APAC Region - Cisco Systems

Largest SI for Nokia Firewalls

Best SI for Competitive Wins - IBM


Range Of Services:

Global Service Management Centre (GSMC)

Customers

Integrated Service Delivery across Service Lines & Technology

Consulting & Integration

- Business Analysis

- Implementation

Software

- Business Analysis

- Implementation

Infrastructure Management

- Install / Add / Move / Change / Breakfix

Availability Solutions

- Breakfix

Consulting & Integration

- Analysis

- Change Mgmt.

- Specialist Skills

Software

- Application Mgmt.

- Application Ops.

- Application Roll Out

Infrastructure Management

-Monitoring

-Management

Availability

-Diagnostics

-Management

Processes

(ITIL / Lean / CoBIT)

Knowledge Base Tools

(Automation & Reporting)

Platform for Non Linear Services Growth Integrated Service Delivery - For Seamless IT Lifecycle Services



Range Of Services:

Global Service Management Centre (GSMC)



Range Of Services:

Enterprise Products

Infrastructure Building Blocks & Alliances Recognitions

Premier Systems Provider for Sun

Best SI for IBM in Competitive Wins

Sales Champion for HP OV

Elite Award- Innovative IT Management

Solutions Partner Award- CA

Enterprise Platforms

Networking

Call Centre

EMS/Security

Storage


Range Of Services:

Personal Computing

• Corporate and Enterprise segment focus

• ISO certified manufacturing facility

• Technological partnership with Intel, Microsoft to ensure latest products

• Support available at remote locations across the

country, toll free 24/7 technical support center

• 100000+ unit sales in India

• Strong focus on mission-critical NetPower Servers (Xeon, Itanium, Blade Servers)

• Critical infrastructure projects hosted on NetPower

include:

• BSE Real-Time Surveillance

• Templatized ERP solutions for SAP -SMB

• Messaging infrastructure for LIC

• India’s first 300 node HPC at a leading PSU

• Mission-critical BFSI customers

First to bring the latest technology with support to over 100 locations

across the country

A complete range of robust and powerful servers to fulfill every need of small & medium and enterprise

businesses

Packed with value and features to deliver that extra punch for mobile

computing


Range Of Services:

Total Outsourcing

New application development& management

Infrastructure set up & Provisioning on a pay-by-us

basis

Process implementation

PROGRAMGOVERNANCE

En

terp

rise

Ap

plic

atio

n

Consulting

Technology

Infrastructure

Core applications sustenance

Application optimization

Infrastructure management

New product evaluation –Infrastructure & applications



Range Of Services:

Total Outsourcing

Service levelmanagement

Technology

Contractmanagement

Relationship

PMO


Across Domains‘


Across Domains: Government

E-Governance Advisory Service

• Defining e-governance vision,

mission and strategies

• Developing e-governance

blueprint/ roadmap and

prioritization of Initiatives

• Developing e-governance architecture

• Developing human resource roadmap

for implementing e-governance

roadmap

Technology Selection

•Defining user requirements

•Developing detailed FRS and

mapping the requirements to

standard products

•Identifying suitable products

available in the market

•Developing RFI/RFP

•Vendor evaluation

•Contract management

Application Strategy Development

•Defining user requirements

•Developing detailed FRS/ SRS based

on the requirements

•Developing high level technology

design including H/W, O/S, database & LAN/WAN specifications

•Defining integration requirements with

existing systems

•Developing RFI/RFP

•Vendor evaluation

•Contract management

Partial List of Projects

• E-governance roadmap & capacity planning for 15

state governments in India

• 1st integrated Land Information System Project –

Govt. of Andhra Pradesh

• E-governance portal consultancy for Dubai Govt.

• Implementation consultancy for Oman Govt.

• IT Plan and Policy for ERP, LAN, messaging for

Saudi Electricity Regulatory Authority

• Document Management System for Bahrain

Monetary Agency


Across Domains: Telecom

Infrastructure & testing

Integration Solutions

OSS/BSS

ADMPackagedapplications

Operations

Niche Solutions

• Tier 1, Tier 2, Tier 3 services

• Remote management of IT infrastructure

• Consulting services – Server consolidation, exchange migration & more

• Application testing

• Network Testing

• Automation

• EAI and B2B integration

• Integration factory for information management and data warehousing

• COTS implementation – example Kenan, Portal, ADC, MetaSolv, Axiom etc.

• Integration with other systems

• Maintenance and support services

• Migration and consolidation

• Portfolio rationalization strategy

• Application development and maintenance – Legacy, client-server and web

• Packaged application implementation, integration, rollout and support

• Frameworks around order mgmt, inventory mgmt and revenue assurance

• Consulting services

• Call center services

• Business process outsourcing – bill processing, AR/ AP, HR & benefits and procurement


Across Domains: Financials

Dedicated Domain and Delivery teams

Banking and Diversified Financial Services

Deposits

Wholesale Banking

Consumer Credit

Payments

Leasing and Mortgages

Securities & CapitalMarkets

Brokerage

Global Custody

Asset Management

Retirement planning

Transfer Agency

Exchanges

Wealth Management

Insurance

Life

Property & Casualty

Brokerage

Reinsurance

Integrated services portfolio

Enterprise Applications Package Implementation Business Process Outsourcing Consulting

Technology Infrastructure Services


Across Domains: Financials



• Core Banking System Study and Infrastructure Provisioning- Union Bank of India, Vijaya Bank,

Oriental Bank of Commerce

• 1st Re-Insurance Package Deployment in GIC

• Total Outsourcing – Yes Bank and HDFC Bank

• Asset Liability Management- Karnataka Bank

• Strategic Cost Reduction- HDFC Bank

• Information Security Compliance – Bahraini Saudi Bank

• Six Sigma Consulting- Corporation Bank

• Identity Management, Information Risk Profiling and SoX Compliance- one of the leading Banks

in Australia


Across Domains: Manufacturing - Dealer Management Solution


Sustenance Services

Roll-out

Distributor & Central Portal Integration

Change Management

Central Portal DevelopmentDistributor

Application Development

Enterprise Application

Integration

Training

Facilities Management


Across Domains: Manufacturing - Collaborative Manufacturing Enabler

CME Platform

Legacy and Mainframe

Applications

Databases

Web Services

WebBrowser

Portals

Mobile & PDA

Rich Clients

Policy

Security

Process Orchestration

Transactions

Messaging



Features

Application connectivity

Providing integration middleware that allows information to flow between applications in a waythat abstracts the details of the information flow from the applications themselves

Process integration

Creating business processes and managing them based on runtime data, ensuring that the processes are within the boundaries of parameters that keep the company ahead of its competition

Monitoring business processes

Provides a visual interface to model and monitor run time assets to implement business processes

Centralized view

Powerful web-based executive information system that provides consolidated view of an organization's performance making it easy to respond more quickly to new opportunities and potentially gain competitive advantage



Intra plant integration

To integrate various systems and applications within the plant level to reduce the complexities of

interfaces and to reduce data flow points

Enterprise integration

To integrate various plant systems with enterprise systems (ERP) for collaborative approach and to bridge the gap between two islands of information

Extended enterprise integration

To integrate the application within the organization (plant, enterprise) with external partners like customers, suppliers etc.


Framework


Across Domains: Retail Offerings

Consulting

•CoE based domain consulting

•Latest knowledge and solutions through membership in industry bodies

•Build-buy analysis

•Business process mapping

Package evaluation & implementation

•Partnership with package

developers

•Specialized practices for

implementation with specificpackages

•SAP, Oracle, Peolesoft, JD

Edwards, SIEBEL, Clarify, i2and Ariba, Dassault Systems

Solution development / enhancement

•Addition of functionality to

existing solutions

•Building new solutions ground up

•Integration of solution with the

rest of the system

Point solutions/ Ready-to-use frameworks

•Reverse logistics contract Management

•POS, GDS, GTIN tool, Gift registry

•RFID ROI calculator

•E-Prescriptions

Maintenance and supportBusiness process outsourcing

•Offshore/ onsite model

•Application enhancement

•Data Conversion

•Production support, customization, version upgrade

•Process outsourcing

•SCM Back office retail – Transaction process

•Lean six sigma and COPC

based

continuous improvement & compliance


Across Domains: RFID Services

Business process

• Process consulting

• Strategy & business case development

• Utilization of data across supply chain

En

terp

rise

Ap

pli

cati

on

Lay

er

Real-Time dataprocessingLayer (Savant)

• Reader management & synchronization

• Data filters & loggers

• Interfacing using standard

protocols (XML, SOAP)Mid

dle

wa

re L

ay

er

Ha

rdw

are

La

ye

r

RFID Hardware

• Site surveys

• Tags & reader selection

• RFID infrastructure set-up

Hardware interface layer

• Reader interfaces & adapters development

• Communication with other hardware

WIPRO

Partners

Enterprise applications

• Development of custom applications.

• Package implementations & customization

Application integration

• EAI integration using J2EE,

Microsoft or standard

technologies



Across Domains:

Healthcare

Wipro

HIS

•HR / Payroll •Fin. Accounting•EPABX•Lab Equipments•PDA •Mobile Phone

Interface to

Third Party

Applications

Patient

Management

•Reception•Registration•ADT

Sup

port

Ser

vice

s •CSSD

•Diet & Nutrition•Food & Beverages•House Keeping•Laundry•Marketing•Administration

Materials

Management

•Materials Mgmt•System - Purchase •Main Stores•Sub Stores

Enterprise

Mgm

t. Services

•Sec. & Identity Mgmt.•Package Deal Designer•Contract Management•Accounts Receivable

Clin

ical

&

Sup

port

Ser

vice

s

•Doctor’s Module•Specialty Module•OP Billing•IP Billing•Emergency

Wards•ICU•Phlebotomy•Laboratory•Cardiology

•Radiology•OP Pharmacy•IP Pharmacy•Operation

Theatre•TransfusionMedicine•Medical Records•DischargeSummary•Cath Lab

•Electronic PatientFolder•Enterprise-wide •Scheduling


Defining Processes


Defining processes: People

• Quality processes in place - PCMM level 5, SEI CMM6, Six Sigma

•15 000+ employees trained in Six Sigma methodologies

•Largest pool of certified PMI consultants in India: over 700 consultants

•3 day Veloci-Q training for all fresh recruits

• Lateral hiring from consulting organizations

• Specific emphasis on domain skills and practitioners’ approach

• WASE - Wipro Academy for Software Excellence – sharpening in-house talent

• Dedicated knowledge management

• Talent transformation and training through class room and e-learning


Defining processes: Innovation

Gate 5Part of Business

Gate 4Customer Pilot

Gate 4Customer Pilot

Gate 3Investments

Gate 3Investments

Gate 2Business Plan

Gate 2Business Plan

Gate1Idea Evaluation

Gate1Idea Evaluation

480 ideas 40 ideas 26 ideas 8 ideas 8 projects8 ideas

Creative Destruction through Innovation

Our Approach

Theme - Fast forward into the future

Line extension projects – Newer practice areas within divisions

Breakthrough projects – Newer business areas

The Process

Every idea needs to go through an evaluation gate process

Innovation council decides the movement through the gates

Gate 0Idea generation

Gate 0Idea generation

Latent Need

Innovation

FeltNeed

Early competition

Manyplayers

MatureMarket

Market Maturity Cycle


Defining processes: Innovation

Benefits

Business through innovations of previous years in 04-05 was Rs 9500 m

Innovation revenues however gets measured for the last 3 years – 7% of revenues currently

43

440

860

200

400

600

800

1000

2003-04 2004-05 2005-06

0

5

10

15

20

25

No of Projects

2002-03 2003-04 2004-05 2005-06

5

8

16

22Revenues


Defining processes: Mission Quality

Processdefinition

Process implementation

Continuousimprovement

LeanDMADV Audits

Metricsquality control

DMAICLean , QIC

Proactive / reactive management

Net promoter score

Processeffectiveness

CONFIDENTIAL© Copyright 2006 Wipro LtdR

ea

ctiv

e

Pro

activ

e Customer portals

QOS (Quality of Service)

Customer interaction

Annual Perception Survey

Pitstop –

Escalation

management

QOS

(Quality of Service)

[email protected]

Defining processes: Customer Advocacy

Cu

sto

me

r


EstablishingCredentials


Establishing Credentials: Clients

Enterprise

Finance

IT & ITES

Telecom

Government


Establishing Credentials: Client Speak

Quality leadership Wipro has the most experience with global customers, strong management backingto grow and improve service.

- AMR Research “Low Cost High Quality”, Dec.2004

Wipro has successfully designed and implemented a SAN solution at our premises. Wewould like to record our appreciation of the skill-sets and experience that Wipro brought tothe table and would have no hesitation in recommending Wipro for similar deals.

- Vinod Sadarangani, Vice President - IT, Orange

..I am amazed with their desire to complete task on hand and on their motivation levels…

- CRISIL, in appreciation of Wipro efforts during Mumbai Floods

Wipro became the logical choice…extensive experience in handling large technology projects, deep understanding of our business needs, access toappropriate technologies and commitment to see the project through from end-to-end were important in swinging our decision. - Satish Pendse, GM-Systems, Marico

While the content management tool that Wipro was offering fitted the bill perfectly,the fact that they could offer an end-to-end solution - the hardware, software, system integration, backend connectivity, hosting services- helped finalize ourdecision. To cap it all, their domain expertise in the financial segment was a definite clincher. - Mukarram Bhagat, CEO, CRISIL

Reliable partner with proven track record

Commitment to go the extra mile

Tangible, measurablebusiness results

Business and Domain Expertise


Driving Business Momentum

Delivery mechanisms aligned with assurances

Accurate quality processes

Commitment to excellence

Expertise grounded on experience

Beyond provision of end-to-end solutions

Pioneering specializations in the field

Value Proposition


The Wipro Advantage

Service delivery excellence through strong program governance methodologies

Value deliverance through innovation

Best in Class alliances

Services diversity

Preferred partner of choice for 117 of ET500 customers in India

Integrated end-to-end IT services company in India

The Wipro Infotech Advantage

The key strengths of Wipro Infotech lie in

business ready e-infrastructure solutions for

BFSI, telecom and government verticals,

providing complete IT lifecycle management:

procurement and integration services, product

support and IT management services and

application-specific platform frameworks and

associated practice built around that .

- IDC Indian IT Services Market Analysis 2005-10

Leveraging Advantages


Spirit of Wipro

Wipro Infotech

Thank youwww.wipro.in

Corporate Office:

Wipro Infotech

Doddakannelli, Sarjapur Road,

Bangalore-560 035, India

Tel: 91-80-28440011

Fax: 91-80-28440214

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