powered by fast it. - cisco · digital disruption. powered by fast it. • what does...

Patrick Bikar Fast IT Practice Lead, Cisco EMEAR January 2016

Powered by Fast IT. Digital Transformation.

Fast IT Transformation

AGENDA

1.  Digital Disruption & Fast IT 2.  People – Process – Technology 3.  Fast IT Radar

3 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Digital Disruption. Powered by Fast IT.

•  What does “Digitization” mean? It’s the use of “technology” to improve: +  citizen/employee/customer services +  business/field operations +  new value chains

•  Traditional IT is slow and inflexible, causing the need for shadow IT. •  CIOs need a new approach: technology, people, process = Fast IT

But every single company is digitizing itself… A few are grabbing the media headlines…


Deploying IaaS in a PCI-compliant Data Center, with Cisco Fast IT

•  IT outsourcer for the Italian banking sector •  Services: Full Outsourcing, Facility Mgt, Desktop Mgt, Business Continuity, Workplace

Recovery, BPO, Software Dev, System Integration, Business Information, etc.


Deploying IaaS in a PCI-compliant Data Center, with Cisco Fast IT

Challenges Solution Lessons Learned

•  Slow and expensive service delivery

•  Customers migrate to public cloud: Major threat to their business

•  Failed PaaS project

•  Self-service Infrastructure, with Cisco Enterprise Cloud Suite

•  Multi-tenant with zero-trust security policy

•  Predefined templates and workflow automation: IaaS from 3 months to hours.

•  Agile/Scrum

•  Importance of end-to-end thinking

•  People, Process, Technology. In that order.


Fast IT Assessment Tool è Planning the evolution of the IT Department to enable Digitization

TECHNOLOGY PROCESS/ORG PEOPLE/BUSINESS

Plan the

journey.

New Value Chains & IoT Customer/Citizen Experience Workforce Experience Skilled and motivated people

Culture of partnership between business & IT

Business Digital Optimisation

Governance

People & Culture

Project & Change Management

Architecture & Innovation

Finance & New Business Models

Risk & Security

è Bi-modal IT è Digitisation

7 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential çAgile Iterationsç Horizon 1 Horizon 2 Horizon 3

3 IT Functions

3 Business Priorities

IT Service

Strategy, Delivery & Support

Collab & M

obility Security

Appl

icat

ion

Life

cycl

e

Products Services

Discovery Workshop Cisco Internal Practice Legend: Partnerships, Open Source, Tech Trends

Fast IT Radar

Splunk

Data Virtualization

In-Memory Network Analytics

Big Data integrated 3rd party support

Infrastructure Readiness

Assessment

iWAN

Workspace & Collaboration

@Cisco

Workspace & Collab Centre of

Excellence Converged

User Access

Collab-aaS UC, WebEx, Spark,

TelePresence

APIC-EM

Intercloud Fabric

PaaS

App dependency mapping, profiling

and migration

Metapod

Containers, Mantl.io,

CiscoShipped.io

Openstack Apprenda

DevNet

DevOps & CI/CD

Cloud Foundry, OpenShift

Cisco Intercloud Services

ONE Enterprise Cloud Suite

Contiv.io

DC Interconnect

IPv6

UCS Director

Application-Centric Infrastructure CliQr

Flexpod

DC/Infra Modernisation Assessment

IaaS

DC Consolid°

Hyper Converged Infra

ACI Security,

Secu

rity

Dis

cove

ry

Wor

ksho

p

Cyber Security Assessment Services

Automated Threat Defence

OpenDNS

Cisco Cloud Web Security

Cisco Validated Designs

Advanced Malware Protection

Service Grid

Service Integration & Management

Operate and Expand Multisourced Ecosphere

IT Value Map

VSEM

Cloud & IT Transformation

ITaaS Ops Model

CiscoZeus.io

eStore Cloud

Consumption

Application Centric Cloud

Vblock Versastack

SAP HANA Spark/

Data Integration & Visualisation

Platfora Data Analytics

IoE/IoT

/SAS/

Edge Analytics

Big Data Infra

ThreatGrid TrustSec, Next-Gen IPS, etc.

8 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential çAgile Iterationsç Horizon 1 Horizon 2 Horizon 3

3 IT Functions

3 Business Priorities

IT Service

Strategy, Delivery & Support

Collab & M

obility Security

Appl

icat

ion

Life

cycl

e

Products Services

Discovery Workshop Cisco Internal Practice Legend: Partnerships, Open Source, Tech Trends

Fast IT Radar

Infrastructure Readiness

Assessment

Converged User Access

Openstack DevOps & CI/CD

DC/Infra Modernisation Assessment

Secu

rity

Dis

cove

ry

Wor

ksho

p

ITaaS Ops Model

Cloud Consumption Data Virtualization

iWAN

PaaS

Metapod

Apprenda

UCS Director

CliQr Flexpod

IaaS

Cisco Validated Designs

Advanced Malware Protection

Service Grid

Service Integration & Management

SAP HANA

Big Data Infra

Splunk

APIC-EM

Intercloud Fabric DevNet

Application-Centric Infrastructure

Hyper Converged Infra

Automated Threat Defence

Cloud & IT Transformation

CiscoZeus.io

IoE/IoT

Edge Analytics

ThreatGrid TrustSec,


Fast IT: the PEOPLE/BUSINESS dimension

•  “People Deal”: provide a positive work environment where employees can flourish and excel

•  Encourage and empower top talent to innovate and publicly recognise successes

•  Offer a learning curriculum that is blended, free access and collaborative.

Skilled and motivated people

•  How does DRV IT empower citizens, businesses and government employees to work more efficiently together using modern collaboration tools and supported by a first-class help-desk/call center?

Customer/Citizen Experience

•  How do you reboot corporate IT culture, encouraging collaborative attitude and behaviour, leading to trust?

•  How do you balance responsibility/ownership with collaboration/partnership?

•  How do you break down the siloes?

Culture of partnership between business & IT

•  Are there new actors or trends threatening your current way of working?

•  Which processes could be dramatically improved, using technologies such as IoT, mobility, cloud, big data, etc.

•  Which value chains present the most opportunity for improvement?

New Value Chains & IoT

•  Employee is empowered by a common, modern, user-centric work environment.

•  Empower IT coordination bodies between IT Agencies to exchange information and make decisions. IT to orchestrate/broker services to and from all regions.

Workforce Experience

•  How do you optimise time to service (minutes, not weeks or months)?

•  Do you have a catalogue of standardised services (fulfilled automatically, not manually)?

•  Do you offer flexibility and interoperability; Robust and efficient processes?

Business Digital Optimisation


Fast IT: the PROCESS/ORG dimension

•  How do you build a long-standing Vision & Strategy and establish the desire to change?

•  Do you delegate where possible and empower people/teams? And assign top talents to key projects?

•  How do you build the optimal organisational structure (service-oriented, not tech-oriented)?

Governance

•  How do you drive a successful transformation program by adapting the skill sets of your people, creating a culturally receptive environment and communicating tailored messages to your key stakeholders?

People & Culture

•  What are the mechanisms and measurements that enable fact-based decision-making and drive a smart culture that is continually looking to improve processes and embrace new technologies?

Project & Change Management

•  How should IT enable continuous innovation and efficiently reuse of existing expertise -— creating a forward-looking IT department that supports the business with IT Services operated in-house, or brokered from a trusted supplier?

Architecture & Innovation

•  How do you evolve procurement focus from tech silos products to the services to be offered?

•  How do you leverage the seniority of IT employees by out-tasking low-value or specialised activities?

Finance & New Business Models

Security is more important now than ever. Everything is connected, and threats are omnipresent. No one is immune to security outbreaks. How to manage risk and create secure information flows that serve citizens and empower civil servants?

Risk & Security


A tool for mastering the 3 dimensions of Fast IT

Understand the PEOPLE/BUSINESS imperatives •  Identify the strategic opportunities for digitisation •  Diagnose the key obstacles •  Suggest concrete initiatives and get-well remedies

1

Shape the PROCESS/ORG for Fast IT •  Understand current capabilities and gaps towards Bi-modal IT •  Identify the key IT service domains and IT governance pillars •  Define how IT will best provide value to the business

2

Plan the TECHNOLOGY roadmap •  Envision the IT & Business Portfolio •  Identify the high-impact projects •  Propose a Business/IT Transformation path

3

Agi

le S

prin

ts


User and Workspace Services

Build the IT Value Map Communicate how IT adds value to the business

Citizen, Business & Administration Services

Infrastructure & Platform Services

Risk Management

& Cyber Security

Strategy & Decision-making

People, Culture &

Communica-tions

Solution Innovation, Architecture

& Knowledge Management

Finance & Sourcing

Optimisation

Business Process

Improvement & Control


Digital Transformation. Powered by Fast IT. Where do we begin?

Plenary workshop (1 day or ½ day)

Starting point: 8 key stakeholders (“influencers”) to interview Agile methodology. 3-week sprints/waves.

blogs.cisco.com/cloud/fast-it Ciscofastit.info [email protected]

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