power centric end 2 end service management

http://OpCo.Systems [email protected]

Power centric End 2 End Service Management You can’t Manage what you can’t Monitor

Tool Set concepts:

Provide flexible End 2 End Service Management capabilities centred on

“Power Services” provided to the Niche Telecom Operator market

vertical.

Provide “Active” management of the critical components used to deliver

“Power”, irrespective of Vendor, Technology, Protocol or Connection

method.

Normalize data from disparate, vendor specific sources, into common “usable” metrics for the provision of:

- Asset Management - Inventory Management

- Fault Management - Performance Management - Change Management - Configuration Management - Service Management - Service Assurance

The OpCo Systems Power Centric Service Management solution has been designed with two primary design guidelines, collect data from multiple sources,

vendors, technologies and reliably provide meaningful, normalized and useful data through a single integrated user portal.

Best / Worst Performers:

Common views of metrics from different rectifier controllers and vendors management systems:

- Battery Standby Time - Lowest Battery Voltage - Top Fuel Utilisation - Top Fuel Refills

There is limited value in seeing 10,000 things that are “good”.

Seeing the things that are “bad”

is important

Asset / Inventory / Location:

Understanding what equipment exists in the form of system Assets, Inventory, Locations, Configuration and

Inter-Connectivity is the critical first step in active

Service Management.

Network Availability / DC Power Availability / Grid Availability: Easy to visualize reporting of systems and component availability data by Country / Region / City / Site with Problem information.

The ability to collect source data from disparate sources, normalize the data into meaningful common, vendor independent metrics is a core design function of the End 2 End Service Management solution. In simple terms…….

“You can’t Manage what you can’t Monitor”.

http://opco.systems/

mailto:[email protected]


Multi “X” Support:

Designed around the requirement to support not only Multi-

Technologies but also Multi-Vendors, Multi-Clients, Multi-Client Groups, the OpCo Systems Service

Management solution provides geographically separated data

collection, processing and storage with segmented data view options

Graphical Views:

The solution uses object attributes to link individual physical components into logical entities.

Mapping rules, together with advanced discovery and data

import capabilities, allow the graphical representation of system components contained in the Asset and Inventory module.

Component Tables: The component types and operational parameters known to the systems are accessible and editable by authorized

users to maintain “current” component types.

This allows the solution to perform

reconciliation activities following auto-discovery and asset verification tasks

Detailed Operational Data: In addition to the “High Level” dashboards providing an

overview of the current Service Delivery, KPI breaches and conformance to specific Service Level Agreements, detailed

operational data will also be required.

To provide dynamic Fault Management and Performance Management reporting, base level data needs to be collected,

maintained and managed.

The solution automatically takes 5-minute performance data and on the hour, performs a “roll-up” function to create for the last hour, Minimum, Maximum, Sum and Average values along

with a calculated data “Confidence” value.

Performance Graphing: Detailed Performance Data

graphing for the “Low Level” reporting fumctions

and to aid Fault Management

troubleshooting.


NOC Connection to Clients:- GSM / GPRS- Internet VPN

- Leased Line VPN-Leased Line Direct

Client 1

VPN

Client 2

VPN

Client 310,500

Delta45%

Eltek12%

Huawei40%

ZTE2%

Emerson1%

VPN

NOCFunctions




RCA (Route Cause Analysis): By understanding the inter-relationship

of components and their logical connections, it is possible to understand

the importance of a single failure, not only the component that failed but what

effect it has on other components and systems.

RCA allows for the “suppression” of events / alarms from “downstream”

devices by associating secondary events to a primary event. This allows support

staff to concentrate on the issue and not be “distracted” by the “clutter”.

SIA (Service Impact Analysis): Knowing what has failed and what

downstream components it effects is only half the problem.

Knowing what “Customer Services” the

failed component carries, allows the solution to determine the value of lost revenue

together with the SLA commitments of the individual services which may be more stringent than the failed component.

Modular Component Approach: Each of the solution components is provided as separate, functional “Virtual Server”. This design concept allows for a number of important features to be implemented:

- Scalability - Expansion - Geographic Distribution - Separation of Client data - Data retained “in-country” for regulatory needs

The ability to deploy components on physical servers, in the cloud, in customer data centres and on customer “Virtual Server” infrastructure.

Navigation:

Context based

navigation menus to simplify

selection based on previous choices.

SNMP: Graphical

representation of imported MIB’s

allow easy access to supplier metrics for

simplified fault finding.

SLA Compliance: Trouble Ticket

information is used to calculate Work

Force Management sizing and location requirements to comply with SLA commitments.





Common “Normalized” Metrics:

Data collection from different manufacturers equipment

varies based on many parameters, topology and

connection types. Colelcted data, iresepctive of source or

manufacturer, is stored in “common data tables”.

SNMP MIB’s: Vendor MIB

structure and inter-

dependency are

maintined within the solution to ensure data collection integrity.

Solution Scope: The provision of a comprehensive End 2 End Service Management solution requires the

ability to monitor and manage not only power, but also the other technology types

deployed in a typical Service Provider Network.

The Service Management solution consists of

complimentary modules to support additional technology types including:

Enterprise IT

Networking Equipment (IP)

Networking Equipment (MPLS)

Transmission Equipment (Fibre)

Transmission Equipment (Microwave)

Power Systems

RAN 2G / 3G / 4G

Supported System Interfaces: The OpCo.Systems Service Management platform was designed from the ground-up using a simple, fundemental design philosophy, the ability to

Monitor and Manage anything, iresepective of Technology, Vendor, Service or Protocol.

In order to provide the ability to “gather” as much useful data as possible, from disparate data sources, the solution needed maximum flexibilty in its

support of interfaces and protocols for both data collection and data forwarding.

The OpCo.Systems Integrated Service Management solution enables Service Providers, Managed Services Providers and End Clients to simplify E2E Service Management, thereby creating value through Intelligent Management. The integrated Service Management Solution, based on the foundation of an open and flexible architecture, is designed from the bottom up to integrate with any Vendor, any Technology any Service and any Protocol to provide seamless End 2 End Service Management:

- Service Assurance & Management (Service assurance and effective management of the End 2 End IT services)

- Power Management (Effectively managing power usage, optimization and “Power as a Service”)

- Mobile Work Force Dimensioning (Mobile work force dimensioning and costing tools)

- Configuration / Change (Understanding and controlling the configuration and changes to the operational network)

- Asset / Inventory (Providing data on asset register, unit cost, end of life, warranty expiration and support partners)

- Fault / Performance (Managing the availability and performance of an organizations network assets)




power centric end 2 end service management

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