postpaid - airespring...new airecare quick start guide - postpaid 25 rev. 08.24.2018 services tab...

QUICKSTART GUIDE AireSpring presents this

overview to help familiarize you with the new version of AireCare

NEW

POSTPAID

© 2018 AireSpring, Inc. airespring.com. All Rights Reserved.

2 New AireCare Quick Start Guide - Postpaid

Welcome to your New AireCare Customer Portal

AireCare Quick Start - LoginLogin page

• The first time you visit the new version of AireCare, you will be asked to Register using the information found on your most recent invoice from AireSpring.

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AireSpring has updated this important tool to provide customers with a more user-friendly, enhanced interface. Now, it will be easier than ever to view and manage your account billing and payment services.

There are two ways to access your AireCare account:

• http://airecare.airespring.com (new system)

or

• http://customers.airespring.com (old system)

During an initial period of transition, the old system will be at: customers.airespring.com, and the new system will be at airecare.airespring.com. If you have trouble with the new system, please use whichever version works best for you. All of your pre-existing customer data will be retained in the system as before.

The following pages will help you become familiar with the new look and feel of the system.


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ZIP Code

• For overseas customers, please contact your AireSpring Customer Service representative, as US Postal Codes do not apply. You should be able to leave that field blank.



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Home page

• You will find Tabs for: Account, Billing, Reports, Support, Services.

• Under Billing you will find short cuts to pay your bill and view a Summary of your bill (screenshot below).

• Invoice Responsibility -- Customers with multiple locations and/or services often opt for the AireSpring Master Account billing. An account set to ‘No’ for Invoice Responsibility will have the $$ amount roll up into its related Parent for payment.

• NOTE: any account set to “No” for Invoice Responsibility will receive this error message: “Please make payment on the parent account,” if the user tries to make a payment on the child account. If sending checks, please mark the parent account number on the check for better processing.

• Bill Delivery: if blank/none, then your account is set to deliver each invoice via regular paper invoice in the mail.

Summary



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Home page - Make Payment

• You can use the Home Page shortcut to quickly make a payment.

• AireSpring uses external bank services so that only the last 4-digit bank/card reference ID is used in AireSpring services. The complete card number is maintained in a PCI-compliant processing service.

• You can choose to make a payment with any method used previously, or enter a new payment method which will pop-up in your menu of choices.

• NOTE: Please set your computer to allow pop-ups that use AireCare.

• Please note that for international prepaid customers, a negative number here shows that you have $$ available on account for your services. A positive number means your account will get blocked, and that amount paid before service gets restored.

Make Payment



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• Here is an example of how the payment method pop-up will appear:

• If you are logged in on the Parent account, you will also find an option to view your other locations by clicking the Account number and company name at the upper right hand corner which will show you a drop down with options to go to Home, Profile and Change account. By clicking Change account you will see the list of child accounts and you can choose any account you wish to view.



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Under the Account Tab you will find:

• Summary

• My Profile

• Profile

• Change Password

Billing Summary

Account Tab

03/16/2018

03/16/2018 Monthly



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My Profile

Update Profile Information

[email protected]

1234567

Sample-Non-telecom



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Account Tab - Address & Password



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Billing Tab – Billing Summary

Under the Billing Tab you will find:

• Billing Summary

• Billing History

• Make Payment

• Manage Payment Methods

• Usage Detail

• Usage Download

Billing Tab



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View Service Details

• At the lower right hand corner of the homepage you will also find the list of your Auth Codes (DIDs, Toll frees and Circuits). Click the View Service details for a broader view.



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Billing Tab – Billing History

Billing Tab – Make Payment

$32.47



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Billing Tab – Billing History

Billing Tab – Usage Detail



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Billing Tab – Usage Download



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Under the Reports Tab you will see:

• Analysis Reports

• Overview

Reports Tab



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Reports Tab - Reports Overview



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Reports Tab - Child Account Summary

• If you are on the parent account, you should be able to generate different types of reports. Go to Reports then choose Analysis reports.

• One example is the consolidated report of charges for all Child Accounts.

• Under Reports, Select a Billing Period then set Report Template to Child Account Summary, Click Generate Graph then a new page will pop out with the list of your Child accounts.



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Account# Parent Account ID

Account Name

Statement Date

Statement ID

Calls Minutes Usage Charge

Call Charge

MRC NRC Adjustment Finance Charge

Taxes Account Sub Total

TotalAmount

1231234 8881234 CompA -01 - Location1

20180715 20180715 2,174 13,334.20 $57.4600 - $162.72 $639.53

1231831 8881234 CompA -02 - Location2

20180715 20180715 5,504 28,911.30 $99.0800 - $342.57 $1,664.05

1231834 8881234 CompA -03 - Location3

20180715 20180715 - - - - $35.80 $343.34

1231837 8881234 CompA -04 - Location4

20180715 20180715 - - - - $35.87 $351.69

1231839 8881234 CompA -05 - Location5

20180715 20180715 390 1,751.30 $11.3600 - $104.31 $574.56

1231843 8881234 CompA -06 - Location6

20180715 20180715 1,877 11,607.70 $75.8600 - $139.02 $692.36

1231855 8881234 CompA -07 - Location7

20180715 20180715 529 2,704.20 $26.7300 - $134.32 $628.66

1231164 8881234 CompA -08 - Location8

20180715 20180715 - - - - $14.18 $35.10

1231958 8881234 CompA -09 - Location9

20180715 20180715 145 494.50 $7.4300 - $138.14 $869.60

1231980 8881234 CompA -10 - Location10

20180715 20180715 448 4,643.30 $27.3500 - $108.36 $566.77

Child Account SummaryBilling Cycle 20180715



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Under the Support tab you will find:

• Customer Feedback

• Contact Us

• Submit Trouble Ticket

Support Tab

AireSpring, Inc.

(800) 825-1055 Option 2



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• Click Submit Repair Ticket to view Create Trouble Ticket screen. Fill in requested information.



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• Click Submit ticket, you will see a review screen. Verify that all information is correct.



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• Once your Trouble Ticket is submitted you will see a confirmation screen (image above) and you will receive an email confirmation of your trouble ticket (image below).



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Services TabUnder the Services tab you will find:

• Manage Services

This tab will take you to AireSpring.com where you can find information about all the newest AireSpring products and services.

Services Tab• Go to Manage Services to access Managed Landline, and Managed DID Routing Tool.

• Hover on the Services Tab Drop-Down, and under DID Numbers, you will find:

• Request New Numbers, and

• Manage Routing.

© 2018 AireSpring, Inc. airespring.com. All Rights Reserved. REV. 08.24.2018


• When you click on the Manage Services Tab for Toll Free, the below Screen is what you’ll see. You can either search a specific Toll Free Number and separate multiple numbers by adding a comma, or you can just click in the Search Button as shown in the following screenshots.



• Hover on the Services Tab Drop-Down, and under AireTXT Lines, you will find:

• View Messages,

• Send Messages, and

• Manage Lines.

© 2018 AireSpring, Inc. airespring.com. All Rights Reserved. REV. 08.24.2018


postpaid - airespring...new airecare quick start guide - postpaid 25 rev. 08.24.2018 services tab...

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