POSTI JOURNEY TO

LEAN-AGILE ENTERPRICE

Sari Hildén

AGENDA

Posti

Change to Agile

Challenges

Learnings

HIS

TOR

Y

CHANGE TO AGILE

Goal:Maximum customer value in shortest sustainable lead time with highest possible quality!

Mindset:

Collaboration, respect, trust, ownership,

continuous improvement & learning,

ability to adapt, transparency

Operational Model:

Strategy alignment, incremental development,

cross-functional self-organized teams,

pull vs. push, communities

Culture:Understanding and delivering agile values and principles forms our culture

IMPLEMENTATION Organizational agility & continuous learning

culture

Portfolio management

Team, product and vendor mgmt

Foundations

Starting Point

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COMPETENCE

BULDING • Agile mindset

• Posti way of working

• Common languageGoals

• eLearning, on-line and classroom training

• Coaching

• Communities

• Common guidance

• Agile Games

• Events

Methods

• Fundamentals

• Role-based trainings

• Leadership trainings

• Cultural training

• Tools & practice

Courses:

May 2019

Starting Point

Interviews: 40

Existing agile teams 15

Sep. 2019

LACE: 5

Common language and guidance

Agile contracts

Customer services joined

Trained: 25 + 40

Oct. 2019

Agile Coaches: 3

New agile teams: 3

Community: 1

Innovation day: 1

Portfolio canvases: 5

Nov. 2019

Agile Games

Trained: 100 + 200

Value Streams: 11

Portfolio tool pilot #1

Dec. 2019

Trained 125 + 250

Coaching: 4 teams

Sales & marketing joined

Jan. 2020

Big Room Planning: 1

Portfolio mgmt. WS: 1

Agile coaches: 5

Innovation practices

Time for learnings

Feb. 2020

Jira open for all

Portfolio tool pilot #2

Demos: 3

Innovation teams: 6

Apr. 2020

Communities: 3

LACE:10

New Agile Teams: 28

Big Room Plan: 14

Demos: 14

Portfolio mgmt WS: 3

Trained: 360 + 400

TIME LINE

Framework

•No framework selected

•Combination of SAFe, LeSS,

Google, Spotify

•Possibility to select the best

practices

•Common language

•Trainings

Roles

•Clear roles and responsibilities

•Empowerment

•Self-organization

•Some existing roles not relevant in

future

•New skills and competences

•Adaptation

Communications

•New channels

•Reaching the

audience

•Repeating the

message

Ways of working

•Engagement

•Try and improve -

fast feedback

•Decision-making

•Trust vs. control

•Understanding

•Dare to try

Resistance to

change

•Involvement

•Small steps

•Root causes

•Change is hard

OPPORTUNITIES/CHALLENGES

LESSONS LEARNTSimplify, remember MVP!

Split the work!

Pilot and share!

Collect feedback and improve!

Listen and support!

Repeate the message via

multiple channels!

Celebrate the success!

Questions?