Position DescriptionPosition Title: Manager – Counselling and Family ServicesIncumbent:Division/Unit/Facility/Program: Community Services – Counselling & Family Services (CaFS)

Work Location: BankstownReports to: Group Manager – CaFSCareer Pathway Level: Band 6

Approved by: Robert Ellis Date:

24.10.2019

Vision: The trusted name in life-transforming care.Purpose: Transforming lives by expressing the love of Christ.

Values: Love – Respect – Reliability – EmpowermentEach person is unique, loved by God, and worthy of respect, dignity and inclusion. By respecting this individuality, we create strong and caring communities that value personal wellbeing - and each other. When this respect is shared, it has the potential to transform lives.Our values underpin the way be work with our clients, colleagues and our wider network and this is what we practice every day - We are loving and reliable. We respect the individual and we empower them to live well.

Love: We genuinely care. We show love and respect to those we serveRespect: We respect individuality. We pay attention to the small things that mean most to them.Reliability: We deliver what we promise. We do what we say. We keep customers and colleagues informed.Empowerment: We empower customers to live well. We do it with them, not for them. We use our experience and expertise to proactively help customers

Division Objectives: To provide the highest quality of community services that are consistent with BaptistCare purpose and values so that the Community Services Division meets clients’ needs and the quality of services provided is recognised as setting industry standards.

Executive Summary of Position:

To provide leadership and management oversight to the Bankstown Centre, ensuring sustainable high quality service delivery and effective team and individual management, development and support,; along with financial and risk management, stakeholder engagement and the identification of appropriate growth opportunities

Position Impact/Scope: In line with Community Services’ Statement of Noble Purpose, this position will offer hope to people living in disadvantage and distress; by helping individuals, couples and families to overcome difficulties, build capacity and resilience, to enhance their quality of life and relationships.

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Person Specification:

Essential qualifications & experience Tertiary qualifications in human or community services (e.g. counselling, psychology) and/or

management related fields Extensive experience in counselling, group work, family services, domestic violence support or

related services Management training and/or experience

Essential Role Competencies Demonstrated team leadership and management skills Demonstrated experience in financial management and working within service delivery and

budget parameters Excellent verbal and written communication and negotiation skills with the ability to promote and

build services and liaise with key stakeholders Highly developed communication, organisational and computing skills Risk and Compliance Management Strong commitment to social justice outcomes in human services Demonstrated Christian identity and ability to provide leadership in articulating BaptistCare’s

purpose and values in management practices and stakeholder relationships

Desirable qualifications & experience Accreditation as a Clinical Supervisor Experience and training in relationship counselling

Core Competencies Able to identify and develop cooperative and effective relationships with key decision

makers/personnel to achieve multi-team or functional goals Ability to apply technical knowledge and skills professionally and operate within accepted

practices, styles & legal/ethical standards An ability and willingness to promote the ethos, purpose and values of BaptistCare

Demonstrated commitment to social justice outcomes in counselling & group work

Functional Competencies Excellent written & oral communication skills Current driver’s license

Willing to undergo a Police Check and have a Working with Children Check

Other Pre-requisites Hold a WWCC Registration with peak body such as PAVFA, AHPRA, AASW

Key Responsibilities: Outcomes:Major Functional Responsibilities:

Meets divisional and organisational objectives by: Demonstrating Love, Respect, Reliability and Empowerment

in leadership style, staff and client engagement and model a commitment to person-centred care

Effective day to day operational management of the Bankstown Centre, including client engagement and care, staff oversight and collaboration with relevant stakeholders and service partners.

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Management and oversight of a multi-disciplinary team including counsellors, group facilitators, caseworkers, microfinance and administration

Line management of financial and HR delegations and approvals

Working closely with Group Manager to ensure the effective delivery and co-ordination of services

Supporting Group Manager in the effective implementation of Community Services strategies

Ensuring day to day compliance with all clinical, WHS, risk and safety policies and procedures at local site

Ensuring effective training plans are implemented for staff Ensuring appropriate Accident/Incident/Hazard reporting Working with Group Manager in the development of relevant

client-centred care strategies that respond to identified needs in the local area

Ensuring effective implementation of identified continuous improvement strategies/approaches

Business Information,Systems & Communications:

Meets team and organisational objectives by: Ensuring local Centre maintains appropriate service and client

documentation Approving leave at a Centre level Working with Group Manager in the development of cost

centre budgets and ensure services operate within agreed financial parameters

Supporting local staff in the escalation of any IT issues/needs Ensuring effective communication with staff Ensuring compliance and effective implementation of all

clinical policies, procedures and standards determined by the Clinical Development Unit

Leadership/Individual & Team Objectives:

Meets individual and team objectives by: Regularly consulting with, encouraging and supporting staff

in their personal/professional development Overseeing staff performance development process Facilitating and leading team / staff meetings Building a strong staff team within the centre Active participation in Group Leadership Team meetings and

1:1 meetings with Group Manager Working with Group Manager Ensuring healthy staff processes are implemented

Professional Network & Knowledge:

Meets individual and organisational objectives by: Active commitment to personal and professional

development and engagement in performance development and training opportunities

Working with Group Manager in the identification and development of new community service opportunities

Ensuring effective implementation of staff supervision Representing BaptistCare in relevant local sector,

interagency and stakeholder forums as required

Business Plan Objective(s): Meets individual or team objectives as determined by Divisional /

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Regional business plan for each financial year.

Level 6 Professional capabilities & credibility Implements Systems, High Degree of theoretically Based Applied knowledge or in a supervisory/ leadership roleScope: Unit or TeamLeadershipWithin scope of work role & supervision: Works within and models & promotes BaptistCare vision, purpose & practises & leads others in the

R.E.S.P.E.C.T. values. Practices integrity & the highest ethical standards, and stewardship of resources & responsibilities

in our care. Demonstrates commitment to society, community and environmental responsibility. Develops, implements, monitors & reviews business unit operational plan. Contributes to the

budget process. Plans & monitors team services delivery: communicates team goals & objectives, leads by

example, maintains consistent personal performance, facilitates team work, coordinates work & communicates & engages with management.

Represents team internally & may represent BaptistCare externally. Manages risks to service delivery. Implements service delivery compliance programs. Manages

OH&S processes for a work group. Makes effective decisions: analyses information, facilitates active participation, examines options &

communicates decisions. Standards of own & team personal presentation & behaviour align to BaptistCare standards.

Communication & Knowledge Practises & leads others in open, consistent and two-way communication. Monitors & reviews effectiveness of team communication & takes action to improve. May use

mediation skills. Participates in interviews. Significant knowledge of program area including service delivery models, funding protocols,

compliance requirements. Produces quality written materials. Uses & monitors effectiveness of information systems to support decision-making. Optimises the

use of knowledge & learning in business unit.

People & Achievement Practises & leads others in mutual respect & trust in all relationships and performance with

recognition for results personally & with others. Achieves own & unit operational plan & objectives. Manages professional & career development system in business unit. Coaches / mentors team

members. Coordinates BaptistCare performance management system for team. Embraces a culture of equity, positive acknowledgement, and reward & recognition for excellent

performance. Supports colleagues by observing indicators of physical, mental & emotional well-being. May use

basic counselling skills & referral skills. Contributes to BaptistCare strategies in building capabilities for current & future workforce needs. Reflects on own practice, recognises personal capability, seeks guidance, coaching, mentoring &

undertakes ongoing professional development Demonstrates awareness of self & others. Manages relationships effectively. Promotes emotional

intelligence to maximise team outcomes

Client Focus Practices & leads others in the BaptistCare R.E.S.P.E.C.T. care & service approach in all

relationships.

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Promotes client focus in service delivery & coaches team in embedding client centeredness in their practice.

Contributes to operational decisions for client benefits. Applies sound knowledge of range of services to meet clients’ needs. Coordinates processes to gain client feedback in business unit. Manages complaints system for business unit. Investigates & resolves client complaints in

consultation with manager. Presents a positive image of BaptistCare to clients & the community.Problem Solving & Continuous Improvement Practises & leads others in creativity, cooperation & commitment in the workplace and continuous

improvement in all that we do. Takes a systems approach in leading implementation of innovation, change and continuous

improvement processes in business unit. Participates in professional review & development. Uses critical thinking & analysis to solve

problems. Coaches others using standards & experience. Manages/participates in small projects & applies BaptistCare project management methodologies.

DeclarationI understand and accept the responsibilities as outlined.Incumbent’s Name: Signature: Date:

Supervisor’s Name: Signature: Date:

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