Position Description - Stepping Into ProgramPosition Title

Rabobank – Organisational Change Management Project Officer

Location

Level 17, 201 Sussex Street, Sydney NSW

Position Duration

152 hours

June/July 2018

Position Overview

Rabobank Australia and New Zealand is part of the international Rabobank Group, the world’s leading food and agribusiness bank. Rabobank is one of Australasia’s largest rural lenders and a significant provider of corporate financial services to the food and agribusiness sector in Australia and New Zealand. Globally and locally, the bank runs one of the world’s pre-eminent food and agribusiness research units.

With headquarters in Sydney, Rabobank’s Australasian operations have 61 branches throughout Australia and 33 locations in New Zealand. The Group employs more than 1200 people in Australia and New Zealand

Rabobank works with both large corporations and middle market operations in the food, agribusiness, beverage and related manufacturing and service industries. Rabobank also provides banking services to a select number of corporate clients in broader industry sectors. Services provided include corporate lending, structured finance, trade finance, commodity finance, equipment finance, financial market instruments and derivatives, mergers & acquisitions and corporate advisory

What is OCM?• Organizational change management (OCM), similar to project management, is a

discipline and with methodologies, frameworks, specific tools and processes for understanding and managing the effects of change.

• Put simply, OCM is focused on the people side of change

Why is OCM important?• On average, 70% of change fails to deliver against objectives and 9 out of the 10 top

barriers to change are people related • Change with planned OCM support:

Engaged stakeholders & leadership create interest in the change Heightened commitment to the change = higher probability of benefits

realization

Level 3, 80 Clarence Street, Sydney NSW 2000 (02) 8270 9200 www.and.org.au

Constructive, two way discussion of issues & concerns = timely action & resolution

Increased confidence in future change• Change without planned OCM support

Degradation of day to day operation controls, service standards and productivity = reduced customer satisfaction & potential increase in complaints

Benefits not delivered Employee engagement challenges/issues Change fatigue, reduced employee engagement = potential increased

turnover Risk to future change initiatives

Priorities of the OCM practice at Rabobank• Establish a CoE for OCM at Rabobank

Increase awareness of OCM fundamentals across the business and project communities.

Encourage a consistent and structured approach to delivering change. Establish a Single view of change (SVoC) impacts and OCM Dashboard

reporting. Develop and implement an OCM Recruitment model. Provide OCM support for both funded project & BAU initiatives. Develop, pilot and deploy new / updated tools and templates. Build a ‘community’ of practice.

• Greater visibility of the E2E process for better change outcomes.• Uplifting (build or buy where required) our change capability• Develop a series of helpful collateral to increase awareness of OCM @ Rabobank

Key Responsibilities

The candidate would need the following skills/ experience to get the most out of the internship:

1. A fundamental (nothing more than 101) understanding of project and change management, so that they can appreciate why we would be creating a set of program collateral that all stream leads would leverage in their engagement and communication efforts.

2. Sound MS skills (we will leverage PowerPoint, word and excel primarily, but perhaps another publishing tool for infographics)

3. Understanding of SharePoint to help us create the care+ intranet page

This opportunity is a CHANGE project role working with Head of Change and supported by the broader HR/comms and corporate team

Ideal Degree/Discipline

Banking/ Agriculture/ Agriscience/ Communications/ Business/ Finance/ Economics/ Agribusiness

Remuneration

TBA

Eligibility Requirements

Final or second-last year of an undergraduate or post-graduate degree

Australian citizens only