port of seattle sac senior access controller ja may 2016 › sites › default › files › 2018-06...

Bock Consulting

11410 NE 124th Street, #213, Kirkland, WA 98034 Telephone: 425-823-7115 Fax: 425-823-7125

www.bockconsulting.com

Job Analysis

Job Title Senior Access Controller Worker DOT Number 372.667-034 Claim Number Employer Port of Seattle Employer Phone # (206) 787-3000

Employer Contact Danielle Malosh Date of Analysis 8/1/2006; 9/24/2009; 9/27/2012; 5/29/2015; 5/17/2016

Job of Injury Transferable Skills Job

New Job 40 Hours Per Week

5 Days Per Week

Job Description, Essential Functions, Tasks and Skills:

The Port of Seattle is a municipal corporation created on September 5, 1911 by the voters of King County. The Port of Seattle is divided into operating divisions, plus other departments that support the divisions and the broad mission of the Port: 1) Aviation Division, 2) Capital Development Division, 3) Real Estate Division, and 4) Seaport Division.

This job analysis is for workers in the Senior Access Controller (“SAC”) position working for the Aviation Division.

The primary duties performed by SACs are related to monitoring, controlling, and granting or denying access into the restricted/secure areas of Sea-Tac Airport. SACs are trained in security regulations applicable to airport operations, the types of threats that may be encountered at an airport, and enforcing security policies and procedures. They are instructed to observe events, and should the need arise, to contact the Port of Seattle Police to address a specific situation.

SACs are scheduled 7 days a week and around the clock at Sea-Tac Airport. On days when a SAC is scheduled to work, the SAC will work on one of three shifts: day, swing, and graveyard.

SACs are assigned a wide variety of tasks with a wide variety of physical demands. Every SAC is expected to be able to perform any and all assigned tasks and duties. Tasks assigned to an individual SAC may vary during a shift, and will likely vary from shift to shift.

In general, tasks assigned to SACs can be grouped into three broad categories.

Claimant:: Claim #:

May 17, 2016 of 14

Bock Consulting Job Analysis: Senior Access Controller (Aviation Division) – Port of Seattle DOT # 372.667-034



Access Gate Assignments. SACs staff access gates to monitor and control vehicles and personnel entering and exiting the restricted/secure areas of the airfield. They thoroughly inspect vehicles, check visitors’ badges, visually inspect the contents of briefcases, backpacks, or other personal bags in vehicles, and complete paperwork as necessary to issue access badges, or check out keys to visitors.

Airfield and Terminal Assignments. SACs are assigned to act as mobile units to perform monitoring, inspecting, and escorting tasks on or around the airfield and/or terminal. Assignments may include patrolling the airport terminal buildings on foot, responding to alarms in the terminal building, performing airport personnel bag checks, performing vendor checks,1 escorting authorized personnel in a vehicle or on foot to locations on or around the airfield, patrolling the airfield perimeter fence line in a vehicle (with frequent stops to check gates), and performing security checks in the buildings on the airfield used by air cargo companies.

Relief Assignments. SACs are scheduled on each shift to cover for other SACs who are away from work (typically on vacation, other leave, or using personal days). Assignments may include any of the Access Gate or Airfield and Terminal Assignments.

Tasks assigned to All Senior Access Controllers Maintain a high level of vigilance in enforcing access

restrictions and preventing unauthorized persons or vehicles from gaining access to the Air Operations Area (“AOA”).

In the event of a security breach, obtain the description of the individual(s) and/or vehicle(s) in question, and make contact with the appropriate personnel/agency to address the situation.

Provide assistance to persons requesting access to the airport, or personnel not familiar with access control procedures, to obtain proper authorization for entry to the sterile/secure areas of the airport to minimize delays or interruptions to the normal course of business.

Maintain a variety of written and electronic documentation of daily activities.

Maintain and monitor radio communication with the ramp control tower, airfield operations, and other 1 All products/items brought into the secure areas of the terminal buildings by vendors must be inspected by a SAC.

Claimant:: Claim #:

May 17, 2016 of 14




stations as directed. Attend daily meetings to discuss shift responsibilities and

updates. Work closely with the Port of Seattle Police Department and

the Transportation Security Administration (“TSA”) to coordinate responses to specific situations, or to conduct system tests.

In the event of an emergency or special circumstance, SACs may assume special duties, including establishing non-injured passenger care or security sites, or taking on traffic control responsibilities (for which a Flagger certification is required).

Access Gate Assignments: Staff perimeter gates, verifying required credentials of

individuals seeking access to the airfield, and conducting thorough inspections of vehicles entering the AOA. SACs are required to visually inspect the contents of briefcases, backpacks, or other personal bags in vehicles.

Use closed circuit television and communications systems to maintain surveillance of access points to monitor and control access to the AOA.

Issue “Vehicle Under Escort” signs, and coordinate required escorts for vehicles and personnel requesting access to the airfield on official business.

SACs may escort airfield visitors, including escorting personnel responding to medical emergencies.

May be asked to staff a typically unstaffed access point and act as a gatekeeper to monitor and control access to secure areas.

Report or pick up a foreign objects or debris (“FOD”) and countered in the AOA.

During a “snow event,” a SAC may sit in a vehicle at a gate that is generally unmanned, and issue badges to contractors hired to gather and remove the snow from the airfield.

Airfield and Terminal Assignments: Patrol concourse areas, restricted/secure areas (such as the bagwell and

gate areas), construction sites, and other areas to identify anything out of the ordinary and report issues for immediate resolution. Ensure doors are locked and have the appropriate locks and controls in place. Perform routine inspections of construction projects in the airport to ensure tools and project areas are secure. Perform routine inspections to ensure kitchens and restaurants have been secured when not in use.

Perform routine badge checks throughout the airport. All Port and tenant employees should have

Claimant:: Claim #:

May 17, 2016 of 14




their badges visible at all times. Write citations as applicable. Act as the primary responders to access control alarms in the terminal or in the AOA. Search bags/backpacks/lunchboxes of workers employed at the airport entering the secured areas of

the terminal building. Typically, a table is set up inside a secured door, and airport workers are asked to place their bags/ backpacks/lunchboxes on the table so the SAC can visually inspect the contents.

Conduct visual inspections of goods/items to be transported by vendors into the secured areas of the airport.

Escort authorized personnel in a vehicle or on foot to locations on or around the AOA, terminal building, or other locations.

Drive the perimeter fence line of the airport. All gates are checked to make sure they are locked. Fences are checked for holes and to make sure the barbed wire on the fence is intact. The perimeter takes 1 to 1.5 hours to drive, and the fence line is driven and inspected by SACs twice per 8-hour shift.

Visit the buildings from which air cargo companies operate to perform security checks. Check badges of workers in the buildings/warehouses. Check closed doors to ensure they are locked. Monitor the diligence of the air cargo company workers when doors are open while moving freight from unsecured areas to secured areas.

Perform routine tests on the components of the Access Control System, including card readers, door alarms, intercoms, and cameras. Work with the police department to coordinate tests.

May be required to assume a post at a designated door, entrance, etc. if CCTV systems are disabled for maintenance or repair.

Necessary Skills and Abilities Thorough knowledge of security clearance levels, security policies and procedures, restricted area entry

procedures, layout of the airport (including AOA access points), and applicable FAA directives and alert bulletins.

Strong customer relations and interpersonal skills. Ability to maintain a professional manner at all times while working. May encounter confrontational situations where the worker may need to diffuse tense situations with Port employees, outside vendors, or the public.

Good written and verbal communication skills, and good reading comprehension skills. Ability to keep a detailed event logs to incorporate into the “master log” at the end of shift, as required.

The ability to work independently at remote locations without immediate supervision. Strong visual abilities to assess circumstances and identify unusual activities. The ability to be detail oriented while completing assigned tasks. The ability to take direction and

follow directions, policies and procedures closely.

Claimant:: Claim #:

May 17, 2016 of 14




Ability to work independently without immediate direct supervision, but also within a team environment/structure.

Ability to use proper radio procedures. Basic Windows computer skills, with the ability to navigate in a Windows-based computing

environment. Knowledge of Microsoft Word, Excel, Outlook, and Sharepoint. Ability to learn and adopt new technologies implemented over time.

Ability to pass all security and background checks. Knowledge of traffic flow management (if dealing with long lines of vehicles at gates, or directing

traffic). Ability to obtain/maintain a Flagger certification. Ability to work in any kind of weather. Machinery, Tools, Equipment, Personal Protective Equipment: Port of Seattle vehicles – sedans, trucks, and sport utility vehicles. Landline and cellular telephones. Two-way radios. Closed circuit television systems with

controller units. Vehicle inspection mirror (mirror

mounted to long handle used to see under vehicles).

Windows-based computers (with applicable accessories, including keyboards, mice, and printers). Computers are loaded with Microsoft Office applications (Word, Excel, and Outlook), and Microsoft Sharepoint.

iOS-based and other mobile electronic devices. Desks and chairs. File cabinets and other storage units.

Storage shelves. General office supplies, including pens, pencils, notepads,

clipboard, paper, file folders, binders, tape, paperclips, boxes, staplers, document organizers, and other items.

Traffic cones. Hand held counter. Workers wear uniforms (provided by the employer) and safety vests when working around vehicles and traffic. Footwear must meet ANSI minimum standards. Ear protection is required as necessary. Workers may also wear rain gear as needed (provided by employer).

Claimant:: Claim #:

May 17, 2016 of 14




Education / Training: Openings for SAC positions are staffed through the International Longshore & Warehouse Union (Local No. 9). Workers need to be able to learn and apply security procedures, and learn to operate equipment related to assigned duties, including radios and telephones. This knowledge would normally be acquired through completion of high school or equivalent (GED), and up to two years of experience in a security capacity where access is restricted. Workers must be able to pass a required background check, and have a valid Washington State driver’s license. Workers must successfully complete the following required training courses before being allowed to work: Airport Security Awareness Training (training related to security measures and regulations applicable

to airport operations, the role of security professionals in the general aviation security framework, the types of threats that may be encountered at an airport, and enforcing security policies and procedures).

Vehicle and Baggage Inspection Training (training regarding procedures related to inspections, and practical instruction on the implementation of inspection techniques).

Air Operations Area training (training covering safety procedures related to working on and around the airfield).

Advanced Aircraft Movement Area (“AMA”) training, with successful completion of checkrides to demonstrate knowledge of the airfield layout, marking, signs, and communications protocols before working within the AMA.

A Flagger certification is also required. Per the Dictionary of Occupational Titles (DOT): 372.667-034 Guard, Security Specific Vocational Preparation (SVP): 3 (From 30 days to three months)

Claimant:: Claim #:

May 17, 2016 of 14




COGNITIVE AND BEHAVIORAL ELEMENTS/DEMANDS

Frequency Definitions: Continuously = Occurs 66-100% of the time. Occasionally = Occurs 1-33% of the time Frequently = Occurs 33-66% of the time. Rarely = May occur less than 1% of the time. Never = Does not ever occur. Comprehension Articulating and comprehending information in conversations. Continuously Reading, comprehending, and using written materials. Frequently Understanding and solving problems involving math and using the results. Occasionally Using technology/instruments/tools & information systems. Continuously Working with two and three dimensional formats. Occasionally Remembering Remembering spoken instructions. Continuously Remembering written instructions. Continuously Remembering visual information. Continuously Recalling information incidental to task at hand. Continuously Memorizing facts or sequences. Frequently Remembering simple instructions. Continuously Remembering detailed instructions. Continuously Learning & Processing Effectively learning and mastering information from classroom training. Continuously Effectively learning and mastering information from on-the-job training. Continuously Learning from past directions, observations, and/or mistakes. Continuously Using common sense in routine decision making. Continuously Recognizing and anticipating potential hazards and taking precautions. Continuously Thinking critically and making sound decisions. Continuously Integrating ideas and data for complex decisions. Occasionally Determining and following precise sequences. Occasionally Coordinating and compiling data and information. Occasionally Analyzing, synthesizing data and information. Continuously Tasking and Planning Performing repetitive or short-cycle work. Frequently Working under specific instructions. Continuously Completing complex tasks. Occasionally Directing, controlling, or planning for others as necessary for basic tasks. Occasionally Directing, controlling, or planning for others as necessary for complex tasks. Rarely Multi-tasking. Continuously Planning, prioritizing, and structuring daily activities. Frequently

Claimant:: Claim #:

May 17, 2016 of 14




Use Appropriate Behavior for Professional Work Environment Receiving criticism and accepting limits appropriately. Continuously Maintaining emotional control and organization under increased stress. Continuously Maintaining socially appropriate affect, temperament, and behavior. Continuously Monitoring own quality of performance and altering behaviors to correct mistakes or

improve outcome. Continuously

Working independently and/or unsupervised. Continuously Adapting to frequent interruptions, changes in priorities, or changes in work location. Continuously Responding effectively to emergency situations. Occasionally

Frequency Designations: Required Beneficial Not Necessary Maintaining Attendance and An Assigned Work Schedule Maintaining predictable and reliable attendance each work shift. Required Being punctual. Required Taking rest periods at set times or only at times determined by breaks in job

responsibilities. Required

Adjusting to a flexible schedule of work days and or shifts. Beneficial

Claimant:: Claim #:

May 17, 2016 of 14




PHYSICAL DEMANDS

Note: SACs must be able to perform any of the physical demands listed in the columns below labeled “Access Gate Tasks” and “Airfield/Terminal Tasks,” as assignments rotate and vary from shift to shift. N/A: Not Applicable F: Frequent (30%-70% of the time) S: Seldom (1-10% of the time) C: Constant (Over 70% of the time) O: Occasional (10-30% of the time) WNL: Within Normal Limits (talking, hearing, etc.) STRENGTH: Sedentary Light Medium Heavy Very Heavy

Access Gate

Tasks Airfield/

Term. Tasks

Comments Sitting S-O S-F Gate Tasks: Completing paperwork, logging activities, or viewing

closed circuit television feeds. During peak traffic periods, a SAC may not have the time to sit in between vehicle inspections and may be on their feet for an extended period of time. Airfield/Term. Tasks: Frequency is greater when a SAC assigned to drive the fence line or drive to cargo facilities, or escort authorized personnel in a vehicle in the AOA, and less when assigned to patrol the terminal buildings.

Standing F O-C Gate Tasks: While checking badges of personnel seeking access to the airfield or other restricted areas, conducting vehicle inspections, and performing visual inspections of briefcases, backpacks, or other personal bags in vehicles. Airfield/Term. Tasks: Generally interchanged with walking, and frequency depends on assigned tasks. Demand is higher for SACs assigned to search bags/backpacks/lunchboxes of workers employed at the airport (tables are set up inside secured doors, and are staffed by SACs where visual inspections are conducted).

Walking F O-C Gate Tasks: Interchange with standing. Walking may be over concrete, asphalt, tile, or carpet. May include walking over wet or slippery surfaces. Airfield/Term. Tasks: Generally interchanged with walking, and frequency depends on assigned tasks. Walking may be over concrete, asphalt, gravel, tile, or carpet. May include walking over uneven, wet, or slippery surfaces.

Lifting (up to 10 lbs.)

O F Gate Tasks: Lifting badges, telephone handset, vehicle inspection mirror (mirror mounted to long handle used to see under vehicles), “Vehicle Under Escort” signs, notepad, paperwork, and single traffic cone (approx. 7 lbs.). Airfield/Term. Tasks: Lifting a two-way radio, cellular phone, keys, and locks.

Claimant:: Claim #:

May 17, 2016 of 14




Access Gate Tasks

Airfield/ Term. Tasks

Comments

Lifting (10 to 25 lbs.)

S S Gate Tasks: Lifting briefcases, backpacks, or other personal bags in vehicles to perform visual inspection, and stack of 3 traffic cones (approx. 21 lbs.). Potentially lifting a piece of debris, an item left at a gate, or an item that fell from a vehicle. Airfield/Term. Tasks: Lifting bags/backpacks/ lunchboxes of workers employed at the airport onto a table for visual inspection, and stack of 3 traffic cones (approx. 21 lbs.). Potentially lifting a piece of debris, an item left in the terminal, or an item that fell from a vehicle.

Lifting (25 to 50 lbs.)

Rare Rare Rarely a SAC may be required to lift a heavy item (large piece of debris, an item left at a gate, or an item that fell from a vehicle). Also, a SAC may be required to lift an attaché case containing paperwork and badges used to issue badges and flags to contractors or other personnel during a “snow event” or other events.

Carrying (up to 10 lbs.)

O F-C Gate Tasks: Carrying vehicle inspection mirror (mirror mounted to long handle used to see under vehicles), “Vehicle Under Escort” signs, paperwork, and single traffic cone (approx. 7 lbs.). Airfield/Term. Tasks: Carrying a two-way radio, cellular phone, notepad, paperwork, keys, and single traffic cone (approx. 7 lbs.).

Carrying (10 to 25 lbs.)

S S Carrying stack of 3 traffic cones (approx. 21 lbs.). Potentially carrying a piece of debris, an item left in the terminal, or an item that fell from a vehicle.

Carrying (25 to 50 lbs.)

Rare Rare Rarely a SAC may be required to carry a heavy item (large piece of debris, an item left at a gate, or an item that fell from a vehicle) a few feet to move it out of the way, or near a vehicle. Also, a SAC may be required to carry an attaché case containing paperwork and badges used to issue badges and flags to contractors or other personnel during a “snow event” or other events.

Pushing/Pulling (Up to 10 lbs.)

O O Gate Tasks: Opening door on gate booth. Opening/ closing doors or compartments on vehicles for inspection. Airfield/Term. Tasks: Opening doors while patrolling buildings. Necessary when conducting door audits (doors are pushed open to test the Access Control System). Checking to make sure gates are locked along the perimeter fence. Positioning bags/backpacks/ lunchboxes of workers employed at the airport on table during visual inspections.

Pushing/Pulling (10 to 25 lbs.)

N/A-S N/A-S Gate Tasks: Potentially when opening/closing doors or compartments on vehicles for inspection, or closing tailgate on a truck. Airfield/Term. Tasks: Gates that do not have motors/ mechanical controls may have to be pushed or pulled open.

Claimant:: Claim #:

May 17, 2016 of 14




Access Gate Tasks


Comments

Climbing Stairs/Ladders

O S Gate Tasks: SACs may use steps, running board, or ladders attached to trucks to reach truck cabs or areas on a truck containing freight to perform inspections. Airfield/Term. Tasks: Steps may be encountered while patrolling the airport facilities. Worker may have to climb stairs to respond to door alarms. Some buildings have two or three steps used to gain access to the buildings. Ladders are used to access various locations throughout the terminal building.

Work at Heights/ Balancing

S S Gate Tasks: SAC may have to use steps or running board on vehicles to reach areas to inspect. Airfield/Term. Tasks: Ladders are used to access various locations throughout the terminal building. Some of the ladders expose workers to substantial fall risk.

Bending at Waist

F F Gate Tasks: While conducting vehicle inspections, and obtaining items stored at or below waist level. Airfield/Term. Tasks: While entering/exiting vehicles, conducting inspections in airfield facilities, conducting visual inspections of bags/backpacks/lunchboxes of workers employed at the airport, and obtaining items stored at or below waist level.

Bending Neck C C All of the tasks assigned to SACs involve neck movements.

Twisting at Waist

F S Gate Tasks: While conducting vehicle inspections. Airfield/Term. Tasks: While driving (backing up).

Crouching/ Kneeling

O S While conducting inspections below waist level, or gathering items stored below waist level.

Stooping S-O S While conducting inspections, and entering/exiting vehicles.

Reaching (floor to shoulder)

O-F O-F Gate Tasks: Opening door on gate booth. Opening/closing doors or compartments on vehicles for inspection. Inspecting badges of personnel seeking access to airfield. Assisting with badge swipes at gates. Inspecting the contents of briefcases, backpacks, or other personal bags in vehicles. Picking up debris or other items from ground. Airfield/Term. Tasks: Opening doors while patrolling buildings. Performing badge and vendor product inspections. Inspecting the contents of bags/ backpacks/lunchboxes of workers employed at the airport. Conducting door audits (doors are pushed open to test the Access Control System). Pushing or pulling gates open that do not have mechanical controls. Climbing ladders.

Reaching (over shoulder)

S S Gate Tasks: Opening doors or compartments on vehicles for inspection. Climbing ladders and grabbing handles to climb up on trucks. Inspecting badges of personnel seeking access to airfield. Airfield/Term. Tasks: Performing vendor checks, checking perimeter fencing, and other assigned tasks. Climbing ladders.

Claimant:: Claim #:

May 17, 2016 of 14




Access Gate Tasks


Comments

Driving N/A S-F Airfield/Term. Tasks: Frequency is greater when assigned to drive the fence line or drive to cargo facilities, or escort authorized personnel in a vehicle in the AOA, and less when assigned to patrol the terminal buildings. If assigned to patrol the terminal buildings, SACs may still use vehicles to move between buildings or respond to emergencies.

Foot Controls N/A S-F Airfield/Term. Tasks: While driving vehicle. See Driving above.

Repetitive Motion

N/A S Gate Tasks: The variety of assigned tasks mitigates repetitive motion. Airfield/Term. Tasks: Potentially while conducting searches of bags/backpacks/lunchboxes of workers employed at the airport.

Handling/ Grasping

F F 50 % Pinch Grasp 50 % Whole Hand Grasp

Fine Finger Manipulation

F O-F Gate Tasks: Inspecting badges of personnel seeking access to airfield. Assisting with badge swipes at gates. Inspecting the contents of briefcases, backpacks, or other personal bags in vehicles. Manipulating controls of closed circuit television system. Completing paperwork/logs. Dialing telephone. Operating two-way radio. Using computer to check email or enter data. Airfield/Term. Tasks: Typing in access codes into keypads. Inspecting the contents of bags/backpacks/lunchboxes of workers employed at the airport. Using computer to check email or enter data. Taking notes or completing logs. Using keys and locking/unlocking padlocks.

Writing S S Taking notes, completing logs (generally handwritten), and potentially issuing access badges.

Talking C F Communicating with co-workers, vendors, and the public.

Hearing C C Communicating with co-workers, vendors, and the public. Listening for alarms and applicable radio traffic.

Seeing C C Visual abilities would be considered very important in this position, as the workers depend on visual cues to identify issues.

Normal Job Site Hazards

C C Gate Tasks: Working near moving vehicles. Exposure to exhaust, fumes, and dust. May have to work in potentially confrontational situations when denying access to secure areas to employees, vendors, and the public. Airfield/Term. Tasks: Driving vehicles, other moving vehicles (including airplanes), walking on wet, slippery surfaces, fumes, dust, noise, and odors. May have to work in potentially confrontational situations when confronting individuals not properly displaying badge, or denying access to secure areas to employees, vendors, and the public.

Claimant:: Claim #:

May 17, 2016 of 14




Access Gate Tasks


Comments

Expected Environmental Conditions

C C Gate Tasks: Work is generally performed outside exposed to external weather conditions. During peak traffic periods, a SAC may be exposed to external weather conditions for an extended period of time. Rain gear is available if needed. Worker may be exposed to noise, dust, or fumes. Workers also perform duties in the gate booths, which are temperature-controlled. Airfield/Term. Tasks: Work may be performed inside temperature-controlled building or vehicle, in areas of buildings without temperature controls, or outside exposed to external weather conditions. Rain gear is available if needed. Worker may be exposed to noise, dust, or fumes.

The above job analysis represents the requirements of a specific job based on personal observations, discussions with employer representatives, and/or workers. On occasion, practicality and feasibility prevent the direct observation and/or gathering of objective quantifiable data. For this reason, a "best estimate" may have been used when reporting physical demand frequencies. Analysis was done on the job site? Yes No

Job Analysis Reviewed By: Lisa Rousseau, Danielle Malosh

Completed by Vocational Provider Brice York, B.A., CDMS Date May 17, 2016 Signature of Vocational Provider

Claimant:: Claim #:

May 17, 2016 of 14




FOR PHYSICIAN’S/EVALUATOR’S USE ONLY

The injured worker can perform the physical activities described in the job analysis and

can return to work on

The injured worker can perform the physical activities described in the job analysis on a part-time basis for hours per day. The worker can be expected to progress to regular duties in weeks/months.

The injured worker can perform the described job, but only with the modifications/

restrictions in the attached report and/or listed below. These modifications/restrictions are (check one):

Temporary for weeks months Permanent

The injured worker cannot perform the physical activities described in the job analysis based on the physical limitations in the attached report and/or listed below. These limitations are (check one):

Temporary for weeks months Permanent

COMMENTS:

Date

Physician’s/Evaluator’s Signature

Physician’s/Evaluator’s

Name Printed PLEASE RETURN COMPLETED FORM VIA FACSIMILE TO:

Port of Seattle Employee Health & Safety Department at (206) 787-3406

port of seattle sac senior access controller ja may 2016 › sites › default › files › 2018-06...

Documents